Menards
reviews and complaints

My car was damaged by lumber that they unloaded into the middle of the yard (right in front of my car). After I loaded my lumber, I pulled forward and went up and over a load of 2x4s left in the middle of the drive. It took a tow truck to lift me off and caused $1, 300 in damage. They filed a claim with their insurance company who told me it was my fault. I contacted their offices to resolve but they blew me off. I filed a suit in my local small claims court. It took 6 monthy, patience and a $250 filing fee. I did it on my own without an attorney. They sent a high priced lawyer from their WI corporate office to fight the claim but my picture and common sense paid off. I won and they had to pay my court costs. Menards will try to get away (and fight) anything. Taking them on like this might be the only way to get them to take responsibility. Good luck.

We recently purchaed new interior doors and closet doors from Menards. All were Mastercraft doors. All of our closet doors were professionally installed. The closet doors keep randomly falling off. We are afraid that one of them is going to fall off on our 11 year old son. Menards was no help at all. We have to contact the manufacturer WTH. Stand by your product Menards, this is now a safety issue for you.

A little RANT about CUSTOMER NO-SERVICE at Menards

[Posted this earlier to Menards Memes and just now hit up the Clark Howard page hoping that somewhere along the line the pencil pushers at Menards will see the problem and how it is perceived that shoppers may view how they are being treated.]

They need to fix the registers in Michigan City, IN so that #1, the screen on the payment device which used to display items and prices as they were being rung up, returns to showing the register data for the customer; and #2, that the register AND receipt reflects the true unit price when ringing up items on sale.

Seeing "12 @$3.99 $42.24 ($47.88 - $5.64)" doesn't clearly inform the customer during checkout that the item rang up at $3.52 per item.

Looking OVER THE Cashiers shoulder (cause I can no longer view the tally on the customer's pay pad) I see a price I know it isn't. I ask the cashier what it rang up as... He doesn't know cause he doesn't get the info either, and has to pull out a calculator he has and divides the extended price by the unit count. OK, thanks, that's the price it is suppose to be but I couldn't tell from your screen.

Any casiers her, I'm sorry, for I'm sure that my staring over your shoulder at your screen to see what is being rung up creeps you out, but it's my money I'm spending there, and I believe that as a customer, I deserve to know that I am being charged fairly.

Please pass it on to whoever might FIX THIS PROBLEM. Last week I already sent an email to the customer service address on the company web page, and have yet to hear any response. Today I complained on my way out after spending $170 to the customer service desk and got the impression that it wasn't going to be passed on. I'm not sure if I'll wait till my next trip or not before I start hitting up various consumer media groups. I'll sleep on that one, but if I do, Clark Howard's group will be one of the first who's attention I bring this anti-consumer move to. Please, pass it on. I really do like Menards and really don't care all that much for Lowes (next door to my Menards) or Home Depot (next door to the next closest Menards to me.)

The managers in the Spencer location are about the lazziest people I have ever seen. Don't ever ask them for help because they dont know what they are doing. I asked Nick for help and he passed me off to am employee that couldnt even help me . Then when I was fed off going off to Bomgars I could see him in the break area talking to fellow employees what a lazy young man I hope they never give him or the other one chris a store It would be a sad day for menards..

Hi. I shopped at Menards Naperville, IL store today and have never been so embarrassed in my life. I needed to do some measuring to make sure I have the right sizes to complete my purchase, so I took the tape measure and put it back somewhere in the isles. After checking out the security guy caught me outside the door and blamed me that I stole that tape measure. When I told him that I left it somewhere in the isles he wanted me to go back in the store and show me where. Then after checking my pockets he just said "Alright, have a nice day". That was so embarrassing and he couldn't even say a simple SORRY.
I'm a contractor and I shop at this store often.
Worst shopping experience, ever.

Bought plants from here was told if they died bring them back and would be replaced after taking care of them for a month they died took them back you guessed it they wouldn't take them back! It's not the money it's their policy and the fact that the little witch at the counter was flipping rude! I work in customer service she would work for me for about 5 minutes! After spending thousands of dollars at this Menard's all I can say is BYE we will be spending our money at LOWE'S and HOME DEPOT they are NICE and oh yes they stand behind their policies! I never complain because I do know what it's like to be behind the counter but when I am giving you MY hard earned money you need to stand behind YOUR policy and treat ME with respect! I will take my money elsewhere thank you!

I went into the Rhinelander Menards to purchase a dishwasher, and better than a half hour with a seemingly helpful salesman I purchased a top of the line Frigidaire model discounted to $650, a $85 warranty, and plumbing hardware. When picking up behind the store it had to be unwrapped from plastic wrap, and cardboard to fit in the my van. When I stopped before leaving the gate to retrieve paper work I noticed a very large, and unsightly dent in the door that wasn't present in the store. When returning it to the warehouse before leaving the gate I was asked whether I had bent it with the hatch of my van to even a manager that claimed I'd been informed of the dent(huge). I was refunded fully by customer service, while the general store manager basically insisted I was liar. Call it what you want, bait and switch, kids damaging it between the store, and the pickup, and, or a retail establishment basically lacking in integrity.

Last nite I, my wife, brother-in-law, sister-in-law visited the kokomo, IN Meynards store and I had a lot of items as did my brother-in-law and we had purchased several downspout extensions (9) and as we were leaving one rolled off from under our cart and we had parked in front of the checkouts just outside the doors and rather than they bringing it to us they put it in an area where they accumulate items and ONLY after I went back in and asked about it did we get it back, they even said they saw it roll off but did not make an effort to get it to us. There were no other people in line behind us.

Also, upon checkout we had purchased several bags of landscape rock and we asked for assistance to load them into our Truck. The young man stood by and as we got the gate down he got on the radio and started talking and then did load one bag, then walked around and began walking off and I asked if he was going to help or stand there. He did grab another bag then started walking off. I was just surprised and to be honest if he was my employee and did that I would have fired him. He did whatever he could to AVOID working. I did walk back in the store and told another person what happened and he said nothing.

To be honest if it was my store I would have fired all three people. I have heard several complaint’s regarding the Kokomo Store regarding lack of help, etc. I really like the variety but if they continue to be run this way, it won’t last long.

Just thought your Company should know that Management at the kokomo store is lacking.

Local staff are extremely rude and with a new mega-store recently opened, they are not knowledgeable of the location of items or prices. Staff need training on how to deal with customers and friendliness. Even Menard stores from surrounding areas agree that the Marshalltown, Ia store has a reputation of rudeness and making the customers feel like idiots. To even file a compaint at the Menards Headquarters in Wisconsin, you can not talk directly to Public Relations Division, you have to fill out a card at the local Menards store and they will (or will not) forward to Headquarters...

WARNING! Do not buy any unstained wood at Menards. Their quality is crap and when you try to return in-stock items, they charge a 25% restock fee. Staining brand new doors today and each one had the same problem - huge spots that only show up when stained, and the store said was my fault. The lousy planing and millwork was one thing, but there is no way to resolve the spot issue. I've stained thousands of feet of raw oak and pine and never saw this problem before. Be very careful dealing with the Crestwood Illinois - they'll rob you with fees and not accept that they did not provide a quality product!

I ordered 400 retaing wall block &400 cap block on Sat Apr 21st (in store) Iordered another 350 retaining wall block on Sun Apr22 (by phone) Promised delivery date by store for Fri Apr27 between 9a-12p. Menards called on Thur Apr 26th at about 12p and said that they ony had 187 pieces to deliver Fri. Asking why, told "I didn't set up the delivery" when "truck is on the way, maybe Sat or next week" I am now out a days pay from work (I took day off) have to pay 6 men - 8 hrs labor - $800.00. The worst part of the whole thing is that I Never even got an apology or offered any compensation! Needless to say I will never shop at the Eden Prarie, MN "Superstore" again. And I can't wait till people at my work ask me if I ever had any problems with Menards.

I ordered 4 rolls of wallpaper. I was charged for 4 rolls of wallpaper. A few weeks later, I received 2 rolls of wallpaper with no indication that the rest of the order was being delayed. I emailed twice and received a generic response saying they were checking into it. When I check with order tracker, it says order shipped and delivered. I called my local store for help. They said they couldn't help. I found a phone number for the corporate store but haven't been able to speak to anyone. There is no phone number for the online store. At this point, I am too irritated to continue dealing with them and plan on finally finishing the project without the wallpaper. I'm going to attempt to just return the two rolls and hope that " keeping my fingers crossed" will be an effective strategy since solving the problem by normal methods is not working. This is no way to run a business and i am advising everyone not to use Menard's online service.

I bought 3 interior solid core doors 2 months ago. A professional trim carpenter who has hung some 500 doors indicated that they were poorly designed. The jam stop does not register with the top stop section and cannot be moved because nothing is underneath it. The doors cannot be sanded or planed because the appearance coating is sprayed or photographed on the particle board. Is has no bevel opposite the hinge side so that when the door opens or closes it is inclined to hit the outside jam. This is a poorly engineered and manufactured product. I have bought many thousands of dollars of materials from Menards over the last few years but by far this was the worst. I strongly recommend against purchasing of any size:

Interior Prehung Flush Door Wheat Oak Finish 30 in. x 80 in.
Wheat Oak Silicone Prefinish
Nominal Size: 30"W x 80"H - LH
Sku: 4112407

Menards steel entry doors have a wood edge and cost almost twice as much as a better quality steel edge door that you could purchase from a local building supply company . To add insult to injury, when the door arrived, there was almost a 1/2" between the door edge and the frame strike plate. The door barely latched since the latch barely reached the frame. NEVER BUY A DOOR FROM MENARDS, VERY EXPENSIVE AND VERY POOR QUALITY!

Menards is not to be trusted. I had a full lite door delivered. I did not inspect the door before the delivery service left. All cardboard except one side had been removed before delivery. When I moved the one piece of cardboard I found that the miter was awful. But my handyman told me these come off the assembly line very fast and this could be expected and that it was fixable. When I told him the frame was raw wood he said that is very unusual - that the frame is usually painted during manufacturing. He picked up the door to take it to his shop for painting. So even though I got a 'decent' price on the door I now have to pay for paint and painting time. Then I got an email from him with a picture showing damage to the door. Inside the frame at one of the hinges the wood is split - not a great place to see damage. He said this to is fixable but I am furiouos that I have paid for a new door and it looks as if this was removed from an old building somewhere instead of being new. I will never, ever buy another thing from Menards! I am furious!

Well, we are done shopping at our local Menards in Big Rapids, Michigan. Although we weren't able to buy an HDTV a few weeks ago due to poor service, after further communication with the store manager, he did contact us to say he talked to his staff to ensure our bad experience wouldn't happen again. We accepted the fact that he couldn't find us another HDTV to buy, and planned on finding one elsewhere.

But then we had another bad experience on 07/16/2011 when we went to our local Menards to do some shopping and buy a "Oversized Leather Rocker Recliner" on sale for their "Crazy Days" promotion. Initially, we got help from a young male staff who was very friendly and helpful as we needed it to be delivered to our apartment. He took us to a computer and put in all the information to sell and deliver us the recliner, and said it would be $40.00 for it to be delivered the following day. We said that would be great. He then said he was sorry, but had to get another sales staff to complete the sale because he wasn't authorized to. He then got a very tall, bald man we believe was named Tim to complete our transaction. This other staff first said it couldn't be delivered on the next day because they weren't doing any deliveries that day. He stated that the next day after was the earliest it would be delivered. We agreed that would be okay if it couldn't be today or the next. He then said they could deliver the recliner to our garage. We stated that we lived in an apartment and had no garage. He then said they would deliver it to the street in front of the address. I then explained that my wife and I are disabled, and needed it delivered to our apartment on an upper floor. That was why we needed it delivered, because we couldn't carry it up the flight of stairs to our apartment. He then said it would cost $10.00 more to bring it to our apartment, on top of the $40.00 delivery fee. We live only one mile from Menards.

We then told Tim (store staff) that we didn't agree with having to pay more than $40.00 just to have it delivered to our apartment. I explained that we recently bought a couch from Big Lots and had it delivered by the same guys who said they also delivered for Menards, and that there was no additional charge over $40.00 to put it in our living room. He stated it didn't matter, and that we would have to pay more if we wanted it delivered to our apartment. We said no, we wouldn't pay more, and he let us leave feeling extremely disappointed in Menards. We won't be going back after being treated this way. It's obvious getting more money on a delivery is more important than servicing good disabled customers.

Special ordered steel patio doors, first rain the water ran inside. Went thru Menards and turned in a complaint form. Discovered Menards owns Mastercraft also, but they pass the buck to Mastercraft. They offered to send new window glass and seal frame for me to repair it. What a rip-off! Local Menard employees informed me this is a common action from them and advised to buy a better line next time with a real warranty.

Company advertised snow blower at a very attractive price (after rebate). 9:00 a.m. on the first of a three-day sale and none are in stock. Staff does not indicate more are on order. Of course, alternative higher priced items are readily available.

My husband purchased Zinser Primer from the Menards store on the East side of Appleton. Didn't need it so he was on the West side of Appleton and decided to return it to the Menards store closest to where he was. He went into the store and up to the "customer service" counter with his return along with the receipt and was told they wouldn't take his return because it came from the east side store. It really shouldn't make a difference since they are completely computerized What a bunch of Horse S... We will definitely NOT be shopping there again. This is extremely poor customer service! Nothing like turning customers away! You can go into any Kohl's Department Store in the country and return anything from any other store with or without a receipt. Same policy goes for Home Depot, Coldwater Creek, Lowe's, etc. Menards needs to wake up and smell the coffee obviously they don't care if they lose customers by the droves! My next step is to call Menards Corporate to file a formal complaint!