Menu
Menards Customer Service Phone, Email, Contacts

Menards
reviews & complaints

www.menards.com
www.menards.com

Learn how the rating is calculated

1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Menards has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Menards. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Menards reviews & complaints 736

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
2 reviews
1
12 reviews
Sort by:

Newest Menards reviews & complaints

ComplaintsBoard
J
10:14 pm EDT

Menards associate

Today 06/21/2017 at 730pm, my wife (age 62 ) and (I 60, 3 months out from shoulder surgery ) came into the Menards Store located in Moline Illinois 61265.
We went to the covered garden area to purchase 4 sheets of 4 x 8 heavy duty lattice. We located the lattice which was on the 2nd level shelf, 5 to 6 feet off the floor. My wife and I started to pulled down a sheet, which was quite difficult. We observed a associate in plain view 35 feet from us in the same isle. This associate was standing talking to a couple. As my wife and I struggled to lift 7 sheets of lattice down this associate never broke conversation with this couple to assist us in any way. This process to lift down 7 sheet of lattice and My wife to get a material cart and load the lattice took 15-20inutes. During this entire time, we were never approached by this associate to aid in any help.
Let me make this perfectly clear, this associate was in clear view of us and us of her. Talking to a couple that was in no need of assistance other than having a casual conversation. I made numerous attempts to look at the associate to convey, a little help here!
As my wife and I finished with loading the lattice sheets. The associate and the couple she had been conversing with walked our direction. I stopped the associate do i might see her name tag, Shirley
A Black female with reddish short hair, Shirley is her name. I asked her were the landscaping timbers were? Her reply, not my department, out throught those double doors somewhere out there.
We spend 95% of our DIY DOLLARS at Menards. This show of customer service by your associate Shirley, totally upset us.
It is not our intent for anyone to lose their job. Maybe a refresher in customer service and a bit more observation of customer's need.

Read full review of Menards and 1 comment
Hide full review
1 comment
Add a comment
F
F
fran sam
, US
Jun 29, 2017 7:23 am EDT

My complaint is the whole Menard store policy and attitude by most employees at the store. Why is it that 90% of time the floor employees are always driving fork lifts that block the aisle and block entry. Since there are no rain checks, I am upset to go to the store by the second day of the ad, finally find an employee and there are no vinegar left in store, but "41" 25 miles away. The same thing happens with the saw horses. The bait and switch technique is alive and well at Menard. I have bought 100's of heavy items in the garden area and have never seen one employee in that area except the cashier or riding around on a fork lift. On weekends, I understand that employees feel uncomfortable answering detailed questions about home improvement, but during the week I experience a huddle of male employees who believe that they can pick and choose who they want to assist. Management is nonexistent at Menards. Why are there always 2-3 people at the front by the rebates, who when informed that a rebate is missing, just shrug their shoulders.

ComplaintsBoard
D
8:33 pm EDT

Menards treated lumber

June 8, 2017 Bought a piece of treated lumber 1 by 6. Drove around the yard to get it and TWO young men who were asked to help me put the lumber in my car. Also there was another guy that checked it out as we went out the gate. Get home and its split 75% of the way up. Didn't think to take picture. So I chased back (while I hired someone to help fix my shed He waited until I returned with a different piece(while on the clock). Ok, this time I went to get a different piece there were 3 GUYS there who put another piece in my car. I didn"t bother to get out and look with 3 MEN picking out one board. I was sure they would LOOK at it! . Then we drove through check out another guy looks at it. Got home and one end was chopped off or broke off, AND several knots through out the board . Big and serious ones the kind of knots you can see through. Really come on! 7( TOTAL) guys and two trips for one piece of lumber and all those guys couldn"t get me a nice piece of lumber. I did take pictures where do I send them. You will be upset when you see this. I have the reciept. I would like a gift certificate for my two trips, time for carpenter 2 hr delay, gas just the hassle for such a simple thing.

Read full review of Menards
Hide full review
ComplaintsBoard
R
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards composite deck boards

I ordered $1500.00 worth of deck boards and they said if I did not want boards damaged, I had to pay an additional $39.95 for packaging. I paid it but do not understand why this is not menards cost to deliver good product .

Please contact me because we do a lot of business at menards and I want to know how you will handle this in future purchases.
.

Read full review of Menards and 1 comment
Hide full review
1 comment
Add a comment
P
P
Perrysburg customer
, US
Jun 19, 2017 4:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did the same and ordered 4500 in deck boards and materials. I too paid the $39 protection and upon delivery 13 boards were damaged or broken completely. I spoke to the manager in Oregon OH he said he would credit me back for these boards and now he emailed me to inform me he can not credit me back for these. I am extremely disappointed. One manager told me that this unfortunately is a common occurrence for the Menards Ultra Deck Manufacturing plant to have damage on these orders. There was clearly forklift damage all over the packaging which punctured throughout the so called protective wrapping around my order. I called and spoke to the building manager and had hoped he would take care of me from our conversations. I emailed him pictures and documented all damage and emailed him to show him the damaged as well. I own properties and I guarantee Menards will loose way more than they saved here when I do not return to give them my business and return to Home depot as a pro customer. What ever you do never buy decking or materials through Menards or this may happen to you. If something changes and Keith gets back to me and makes this right I will update this post.

ComplaintsBoard
R
8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards product failed to arrive by promised date disrupting public library service and costing library extra money

I am the Director of the Starke County Public Library in Knox, IN. We are a small, rural, and poor library system. We found money to carpet one of our branch libraries for the first time in 23+ years. To save money, we hired a contractor who picked out a pattern and style of carpet tile that was on sale for Mother's Day 2017 weekend. On May 12, 2017 I went to the Menard's store in Valparaiso, IN. I ordered and paid for 58 cartons of carpet tile. Order #VALPO30410711. I was assured on May 12 and again on May 19 that all of the tile would arrive NO LATER than May 23 at the Valpo store. The flooring manager (Dustin) insisted he had sent numerous emails to the vendor/warehouse. All 58 cartons were setting in Plano, IL ready to be shipped to Valpo. The library was going to be closed May 23-25 so that our contractor could install all of the carpeting. All library shelves had to be torn down and all books had to be moved. The order tracker for this order is false information.

Here is what really happened:
*May 20---Dustin in the Flooring Dept at the Valpo store told me he expected our carpet would be delivered. My carpet installer was prepared to pick it up thinking we could get an early start Tuesday morning.
*May 23 my staff drove to Valpo to pick up only a partial shipment after being told the entire shipment had been received.
*May 23 my assistant called ALL area Menard's stores to find all available boxes of the same carpet tile without any assistance from the Valpo IN store. She drove to the store in Mishawaka IN to pick up all of the boxes they had. (approximately 90 miles round trip)
*May 24 my carpet installer drove to the Menard's in Michigan City IN to pick up all of the boxes they had. (approximately 60 miles round trip)
*May 23-24-25 library staff frequently called the flooring department at the Valpo store and were given the run around about why our carpet tiles from Plano IL were not received at the store in Valpo with no reasonable answers or explanations. We were still short boxes of tile and could not finish the project.
*May 26 The library had to be reopened without the carpeting being completely and correctly installed.
*May 27 I called the flooring manager (Dustin) at the store in Valpo and got a snarky attitude about our carpet order. He offered no apologies for the fiasco that Menard's caused for our library system. He grudgingly told me that the Menard's in Schererville, IN had 10 boxes of tile but that I would have to call them myself. I did call and asked that the 10 boxes be set aside for me. I drove 104 miles round trip to pick up our final 6 boxes of tile from the original order plus I purchased an additional 4 boxes for future replacements. The staff at the Menard's store in Schererville, IN was AWESOME. Very helpful.

May 30 The library was closed again. Three of us worked to take apart shelves, move books and install the remaining carpet tile. Then the shelves had to be put back together and the books reshelved.

This was the first time and the last time this library will buy anything from Menard's. The entire project was based on the shipping information Dustin provided. This included scheduling the contractor, scheduling my staff, closing the library, alerting the public, and tearing apart the library and putting it back together again. I have to pay the library staff mileage for the trips they had to make unexpectedly. Staff in our main library had to work extra time to cover service areas because staff had to work longer and more days in the branch library to finish up the project.

If Menard's had ACCURATE reports about the shipping dates and available inventory---this project would have happened without any problems. It is unbelievable that my staff and contractor lost valuable time driving around northern Indiana to pick up whatever available boxes we could find. And the Menard's store in Valpo has not taken responsibility or apologized for the MAJOR problem they caused for our library system. This is tax payer money we were spending. The Library Board of Trustees is going to be very irate when they see the mileage checks we have to pay because of the ineptitude and unreliability of Menard's. And the public was greatly inconvenienced.

Rose Frost, Library Director
Starke County Public Library
[protected] ext 1014
[protected]@starkecountylibrary.org

Read full review of Menards
Hide full review
ComplaintsBoard
T
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards service

On May 26, my husband and I went to the Menards store on Manchester Rd. in Ballwin, MO. We purchased lawn furniture for a total cost of $1899. We were taken upstairs to the storage area to ensure that all pieces were in stock. The table top, base, and 6 chairs were all available. We went back downstairs where Jeremy wrote up two separate tickets; one for the merchandise that we were planning on picking up later (table and chairs) and one for the umbrella and base that we were taking with us that day. My husband specifically ask him if there would be a problem keeping the merchandise at the store as it would not fit in the truck. He stated that was not a problem. He would put our name on it and we could pick it up whenever we wanted. He said that we might want to call if we came over Memorial weekend because they would be busy. My husband told him that it would be Tuesday as he was going to rent a trailer. He told him that Tuesday would be fine and that he did not need to call.
On Tuesday, my husband rented the trailer and drove to the store to pick up the furniture. (we live an hour away from the store) Upon arriving he was told that the furniture was not there and had been sold. He spoke to three different people and after an hour and a half was told that the furniture would have to be shipped from another store and would take at least 6 days to arrive. JT told him that he could come back and pick it up that they would not deliver to Sullivan, MO. My husband explained that we live an hour away and he had already spent three hours of time, plus his gas and the trailer rental and he felt that they should deliver. They finally agreed to deliver but we will not get the furniture for several days. It is very frustrating when a mistake like this is made but no one apologizes or accepts accountability. We spent almost two thousand dollars and they were more than happy to take our money that day but when a problem arises they were not very helpful in solving it. They kept telling my husband that our names should have been written on the box. Jeremy, the salesman that waited on us, assured us he was going to do that. My husband even asked about layaway and was told that was not necessary, the furniture would be marked with our name and would be there when we came to pick it up.
A store voucher or a percentage off of our furniture along with an apology should have been offered. As the consumer, we did everything we needed to do. The mistake was totally on the store.
Thank you for your time and consideration with this problem.
Trina Biermann

Read full review of Menards and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Moe Brown
, US
Jun 30, 2017 7:40 am EDT

My husband went to go pick up a special order item last week and was less than happy with the guard (she was EXTREMELY rude!) at the check gate. He went into the store to express his concern of how poorly this woman treated him, as he waited for Ian (the manager on duty) a customer service lady told my husband that there have been multiple complaints about this woman from several customers before, when he did talk to Ian he was told the only thing Menards could do was for the store to file a complaint with the 3rd party security company. My husband returned to the store yesterday and spoke to JT (the same idiot you had to deal with) and was told by JT and I quote "I don't and will not give you the contact information for the 3rd party security company nor will I or have to give you my district managers name". We will be contacting Menards headquarters located in Wisconsin after the July 4th holiday. If this is how thay let their employees and contracted employees treat their customers we will not be going back to that store again!

ComplaintsBoard
B
4:09 pm EDT

Menards customer service

I had a bad experience at the Eden Prairie Menards today. First, the second floor has undergone significant rearrangement of departments and merchandise and since it is poorly signed it was difficult to find something as simple as furnace filters, an item I have bought twice per year at Menards since the store was opened many years ago. I had several other items to buy on the second floor and those were no longer in the usual place as well. But my worst time occurred on my last stop in the lumberyard; at the guard shack I was directed by a very young woman to the second bay of the large yard building and proceeded to drive in. It had the same types of lumber, the "green" treated stuff, that I had paid for, but I could not find the specific items, the 2 x 6 x 8' of which I needed 4. After walking all over looking I called the front desk and they said they would send someone out; no one came out so I called again and they promised someone, but no one showed. I called a third time and finally someone arrived, advised me that this 2 x 6 x 8' was in a totally different spot on the "west wall" and I found it easily. After picking up the lumber I checked out and went through gate, giving them an earful. I parked in front of the store and went inside to your service desk, where I had to wait for someone to get behind the desk to approach me, and when he did I gave him an earful about hiring, training and poor customer service; I told him that after shopping at this store regularly since it had opened I would give it one more chance and if that was not favorable I would start shopping at Home Depot, which I would prefer not to, but after spending many thousands of dollars over the years this experience today, May 23, 2017, has set me off.

Read full review of Menards
Hide full review
ComplaintsBoard
U
5:07 pm EDT

Menards acted like I stole or was attempting to steal something!

I went in to the store and it took me a little while to find the right s hooks and a bottle of lube spray for my bike. As soon as I got to the register Amy asked me if the three items I had were the only items I was purchasing "like I had something in my pants hidden! After I purchased my three items I had to use the restroom bad. After leaving the restroom there was a manager and another associate waiting outside. As they entered the restroom I overheard them looking to see if I had placed a empty container inside the trash can! I have never stolen from any store let alone Menard's because I used to love it but not anymore. I will be going to Lowe's or somewhere else!

Read full review of Menards
Hide full review
ComplaintsBoard
K
2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards brach's maple nut goodies

Atention complaint department: my name is kathi lawrence and I just bought a 4 oz. Bag of maple nut goodies at menards store. The candy is all very hard/stale. I believe the lot # id 7c13bb182. Best by 12/11/17. I was extremely disappointed as I was looking forward to a handful of awesomeness but instead received a handful of rocks! I am lucky my teeth did mot break😬
Please please respond and let me know what can be done.
Thank you,

Kathi lawrwnce

My phone # is [protected] and email address is [protected]@yahoo.com

Read full review of Menards
Hide full review
ComplaintsBoard
J
8:10 pm EDT

Menards rebate fraud

I am an example right now of being promised and owed $70.00 that they admitted failed to even get logged into their system, though everything I submitted was corrected. After having to provide proof a second time, I was promised a rebate check would be issued within 3-5 days of april 21st, 2017. I have all email documentation with a mr. Metza who received my second mailing and promising a check. As of this date, may 12th, no check has been issued according to their tracking information. We have had to literally ride menards for our last two rebates. From the complaints I have read, there are usually problems with the larger rebate payouts. Most people forget and never followup. I hope someone gets a hungry law firm to file a class action lawsuit. I believe thousands will sign up.

Read full review of Menards and 1 comment
Hide full review
1 comment
Add a comment
K
K
Katie923
, US
Jul 21, 2017 2:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Has anyone contacted you since May? Have you finally received your rebate?

ComplaintsBoard
B
6:14 pm EDT

Menards online pay, menards pulls and customer picks up

Menards Alpine NW Grand Rapids, MI.
This morning. May 7. I purchased materials online for a job in progress. Intent to have my employee, whom I pay, pick up the materials and bring them to a job up north. My employee sat and waited for a half hour for someone to help him with this order that had supposedly been pulled and ready to pick up. He said that two male employees were just sitting around shooting the ###. Finally my employee confronted these fellas for assistance, he said they were rude. My employee asked if they would just point him toward the area where the materials were and he'd go pull them himself. At this point he finally got the help he needed.
Time is money. If you intend to offer this service you should operate more efficiently than this. I'm out probably 40 dollars just for the amount of time this cost me. Time is money!
Next time I'll either come pull materials myself or maybe see if your competition has the same issues.

Read full review of Menards
Hide full review
ComplaintsBoard
T
11:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards service at menards in celina ohio

On May 1 around 11:00 AM, I was checking out with about $400 in merchandise. My bank of America card would not process for some reason (although it works fine every where else). After several attempts, the lead associate came over and just started to work with the cashier to clear the transaction and another associate pulled the cart out of line. No one said a thing to me, as to how long they could hold it or if they could do a manual input on the card etc.I found the experience personally embarrassing since I have never had a card rejected. Way to to treat customers Menards.

Read full review of Menards
Hide full review
ComplaintsBoard
K
12:53 pm EDT

Menards menards protection plan

I purchased a 70 Pint Dehumidifier, item # 6235212, for $169, on 4/16/17. At the time of purchase I was offered the Menards Protection Plan, which I initially decline. I was told I had up to 6 months from date of purchase to purchase the plan. I went into Menards today, 4/27/17 at approximately 11:30 AM, to purchase to Menards Protection Plan. I was told that I had to process the dehumidifier as a return and loss the 11% rebate on the item in order to purchase to Menards Protection Plan. I was told this by two customer service representatives and the on duty manager, Nicole. She stated that the computer would recognize the process of purchasing the Menards Protection Plan as a return of the old item and a purchase of the new item with a warranty which would void the 11% rebate on the original purchase.

The information about losing the 11% rebate, if you didn't purchase the protection plan on the day of purchase or within the 11% rebate period was not mentioned. I did not wish to loss the 11% rebate so I did not purchase the Menards Protection Plan.

I would like to purchase to Menards Protection Plan for my Dehumidifier, but I do not want loss the 11% rebate. The Menards - Racine, 3101 South Oakes Road, Sturtevant, WI 53177, is your store location,

My wife and I have been repeat customers for over 15 years at this location. We feel this is a bad business practice or procedure. Please let us know if you can help.

Sincerely,

Kenneth Gipp
k.[protected]@sbcglobal.net
[protected]

Read full review of Menards and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pamelaworkman
Smithland, US
Oct 03, 2022 1:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In November 2020 we paid a little over $4,000.00 for a refrigerator as well as a 3 year extended warranty. Well 2 weeks ago today my refrigerator played out. Not working at all. I have called kitchen aide, Paducah ky Menards, the warranty place & all I’m getting is no where. Everyone I call tells me to call the other places which I have & they tell me to call the other places. So it’s been 2 weeks & I still don’t have a refrigerator. I live out in the country, 3 miles to a neighbor, 40 miles round trip to a store . I have not been able to keep anything cold at my house for 2 weeks, no milk, no eggs, no meat nothing . This is so crazy ! I guess I will just have to find a attorney maybe something will get done

ComplaintsBoard
K
7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards co-worker

I was at the Menards in Manitowoc WI at around 11 am. I was in the hardware department and a women was yelling in the next aisle over. I was curious too what was going on so i peaked around the corner to one of your employees screaming at another employee. I was shocked but just kept walking. A little while later i over heard that same employee talking bad about this other employee. Her name was Kim. I am a manager in retail so i know how important customer service is. Screaming at other employees and talking behind their backs is unacceptable behavior . If someone did this in my store there would be a write up involved for sure. It made me uncomfortable shopping in any area she was in. Please fix this problem.

Read full review of Menards
Hide full review
ComplaintsBoard
K
7:17 pm EDT

Menards ripoff, lies

I received a sales paper stating that the evergreens I wanted to purchase was going on sale the following day. I called the Menards in Tinley Park, IL if they offered price adjustment on items. The person I spoke to said, "yes, you may purchase them today and just bring in your receipt tomorrow and we will give you a price adjustment." That is what I did, I purchased 8 evergreens on Saturday, they went on sale Sunday, so I went in for the price adjustment. The price adjustment that they gave me was $42 in the form of a STORE CREDIT! If the manager had told me that it was in the form of store credit, I would have waited for Sunday to purchase the evergreens. If this is your policy, then fine, but that should be said when a person calls originally.
What a rip off. I will be saving BIG MONEY AT MENARDS by not spending it there any longer.

Read full review of Menards
Hide full review
ComplaintsBoard
N
11:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards lack of service from employees

I was in Menards at 12701 Middlebelt Rd, Livonia, MI 48150 on April 20, 2017 at 8 pm to purchase some pluming parts and white shelving for a project I have at home. I went to get brackets at 99 cents each and they only had 1 left. So I decided to look for an employee to see if there were any high up on the rafters or in back storage. I walked thru a quarter of the store and never did I see 1 employee. I could have robbed the place and no one would have known. You should get the buttons to page a worker like Lowe's does. i finally said "forget it" and I went to check out and the cashier, Toni was very rude. The sign at check-out said to put the cart in one spot and cashier would take the items out. So I did just as the sign said and she taps the very small counter and tells me to put the items up there. I softly said that isn't what the sign says and she didn't say a work. I'm guessing Toni is lazy. Now I will give her credit for telling me about the 11% rebate that I already know about. That is the only reason I went to Menards and not across the street to Home Depot. But as she told me, she was rude about it. I'm sure in here eyes she was being helpful. But one doesn't have to be firm with others to be helpful.

I will look for the shelving brackets elsewhere. I don't care if I pay more for them. I was going to purchase wall tile for my bathroom as well from Menards but again, I will go across the street to Home Depot now.

I was very dissatisfied with my visit there. That store needs more employees or don't let them take their brake all at once. I don't see me ever shopping there or at any other Menards again. You have lost my business and I have a lot to give as I am flipping several houses.

Thank you for your time.

Read full review of Menards
Hide full review
ComplaintsBoard
M
11:20 am EDT

Menards bagged brown mulch

I bought 42 bag of the brown mulch that was on sale a couple weeks ago. I was very happy with the price at 5 bags for $9. I spent my Sunday spreading it and really was impressed with how it turned out. We had 2 days of rain and by the time I got home Tuesday night from work the color was almost gone. I have been trying to work it out with the Baraboo location but haven't gotten any real good answer's on what we can do to fix this problem. I shop at Menard's on average 2 to 3 days a week for odds and ends and have always been happy with the service and people. The manager I have been dealing with is named Matt. He seems to be doing everything he can to get me a small credit or even some bags of a different brand to spruce it up some. This weekend is 3 weeks of calling and sending pica's through emails and such. The higher up people need to get a better policy for complaints that have been proves to be real. If this isn't fixed soon I am thinking about bagging up all the mulch and returning it..

Read full review of Menards
Hide full review
ComplaintsBoard
A
3:13 pm EDT

Menards tore manager @ muskegon location

On 4/9/17 I was in your Muskegon location and was looking for the entrance mat that cost $10. I ran into store manager Brian coming down the main aisle. Stopping him and asking him where I could find them was the biggest inconvenience I could have cause him. The look on his face explained it all. He did however walk (extremely fast) over to where they were, and I was glad I asked because I would have never found where they were. I thanked him as I watched him walk away with much haste. At this point I had no Idea he was the store manager until I asked to speak with one regarding an outdoor patio heater that had only the display left to sell. I wanted to ask him if he could get it from another store or if he could order it and before I could finish the answer was no. So confident I might add I was convinced he spent the last 2 hours researching it. Brian is a direct reflection of your store in the Muskegon location and if I had him representing the community I would be completely embarrassed on how he handles his job professionally. I spent $338.31 that day and it would have been more if Brian wasn't such a ###. I hope this is addressed and he receives an attitude adjustment or some professional guidance. Thought someone should know! Feel free to contact me with any questions either cell: 231.578.5574 or E-Mail adam.[protected]@davita.com

Read full review of Menards
Hide full review
ComplaintsBoard
K
5:44 pm EDT

Menards 11% price adjustment rebate

I bought a mattress set that was on sale thru Dec. 31, 2016. I bought it on the 14th, the 11% rebate started on the 18th. So I went back to the store to cancel my order and re-order the very same mattress set. The Customer Service lady told me to take this 11% Price Adjustment form and send it in with the original receipt. I sent it in right away. Menard's agree that they got it, but I am not being told after almost 2 full months of emailing and checking on the rebate status that I don't get it because it was on sale. But the sale was for the month of December. The same set was still on sale on the 18th, I know because I went back to the store, expecting to have to do a cancel to my order and reorder the set. On the day of the original purchase, they had to call the store manager over to even ring up the sale because the computer wouldn't allow a sale price. I did exactly what I was told and now $77.00 is lost in my rebates. I should have been a witch and demanded a cancel and forced a new sale, since I still had not been able to pick it up. This mattress didn't even get to me for month after I paid. Please why is this so difficult? I still have the sale thing on a photo on my computer. I have emailed this company many times in the past 2 months trying to get this resolved.

Read full review of Menards
View 0 more photos
Hide full review
ComplaintsBoard
S
2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menards employee

I went to Menards last week in the late evening at the Maplewood 55109 location. Only to witness a female employee with braids selling marijuana out of her Blue Dodge Avenger with Georgia plate. At that time I chose to ignore the situation. As I'm looking at window blinds, I see that the black girl is the manager of this department Nicole Wells. She smelled I'd marijuana, and was very rude and short with me. At that point I went to a different department manager named Nikki in the paint department as I did not have time to wait for GM. Since the incident I came back this week to have my blinds cut, and again Nicole Wells was rude and smelled of marijuana. Anyone I meet will tell them NOT go to Menards as your company is supporting drug usage in the workplace, and doing nothing about it.

Read full review of Menards
Hide full review
ComplaintsBoard
J
12:26 pm EDT

Menards false advertising

Was ready to purchase $1200.00 worth of laminate flooring at the NW Menards in Wichita, KS. When I went to get the delivery setup, the sales rep quoted a price of $59.00. The website states, under ship to home, that a same day delivery service is available from the store. 0-15 miles $20.00. A friend in my area had a delivery it was $20.00. I walked out, Went to Lowes

Read full review of Menards
Hide full review

Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Menards customer service

Phone numbers

+1 (800) 880-6318 +1 (800) 871-2800 More phone numbers

Website

www.menards.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Menards?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Menards Customer Service. Initial Menards complaints should be directed to their team directly. You can find contact details for Menards above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Menards. Discuss the issues you have had with Menards and work with their customer service team to find a resolution.