Menards
reviews and complaints

We had ordered some bathroom tile on the phone. We arrived the next day to pick it up, just letting you know that we live almost 2 hrs away. The gentleman had said we could hold it with a credit card. My husband gave him one and told him we would pay for it on a different card when we picked it up. He said that would be fine. 1st problem is they closed the authorization out and billed that card. That problem was fixed. We were told to go to the desk behind the registers and they would have the paperwork. We went there and encountered 2 women, one named Christina who couldn't find any information on the order. Some of it wasn't her fault as they had the name misspelled. They problem started when she acted like it was to much of a bother to try and find it. We just left that area and went to the tile dept. The gentleman working there found it immediately and said he would have it ready at the pickup area. We bought a few more items and went to the checkout, I handed the clerk my pick ticket and some other items to be paid for. At that time she said the tile had already been paid for, that's when we found out they charged the card we under stood to only hold it. We were told to take it to customer service and they could return it and charge the different card. OK, so we think it's an inconvenience but not that big of deal, until the lady at Customer service has to have an authorization for it. Here comes Christina for the approval, as the lady started to tell her what she needed, Christina snaps at her and says I know what she wants as she rolls her eyes and makes a growling noise. She runs the credit and throws my credit slip into the garbage. I asked if I could have a copy, she snaps back at me and says she threw it away. I ask her to please get me a copy, she dug it out of the garbage and give it to the lady in customer service. Her attitude was totally unacceptable! If the things that I bought would have been available some where else I would have walked out and not bought anything in this store. This happened in the Spencer, IA store on April 7th, 2018. I

Corporate Office Attention Please,
My husband and I were at the Spencer, Iowa Menards this afternoon to pick up an order placed late Saturday and also some other items we also needed. We spent approximately $600.00 on this trip. I would like to bring it to someone's attention that my husband who is Disabled and in Stage 5 End Stage Renal/Kidney Failure had a horrible fall when attempting to sit down in the wheelchair with the basket attached. I witnessed my husband falling as I was entering the store and ran to get to him. However, the person working the Service desk didn't bother to help hold me pick my husband back up to his feet, nor did she bother to hold the wheel chair steady so I could help get my husband sat down. The lady didn't even offer to ask if she could call someone to assist us in getting my husband back off the floor. We did tell one person in the store who's name I'm not aware of, but did ask why Menard's would have such an unsafe wheelchair for a Disabled person to use, instead of having a motorized scooter available. Apparently, there were a couple of women in the store at the time who were obviously considerably overweight who happened to be window shopping or browsing. Neither of them had anything in their baskets when we crossed paths in the store. When we arrived home and my husband removed his coat he was bleeding on his arm and leg and had abrasions to both to where the blood had soaked thru his clothing. He also had a nasty gash on his forehead that was bleeding as well. I do believe that my husband is due an apology by someone and an explanation as to why overweight women who are window-shopping are of more value to the Spencer Menard's than my Disabled husband who spent $600? I find the disregard and disrespect shown by the employee of Menards to be quite troublesome and appalling. Including the person who we told what had happened who told us that he would pass our comments and my husband's bad experience and fall with the wheelchair on to his manager and offered no apology that my husband had fallen. Including the person who we told what had happened and who told us that he would pass our comments and my husband's bad experience and fall with the wheelchair on to his manager and offered no apology that my husband had fallen.in fact, he told us that Menard's employees are instructed by upper management not to help or give assistance in situations of such that occurred to my husband.
Sincerely,
Shari C

I was in there last weekend it was a horrible experience. Not one person i talked to could help me find the soft foam safety bumper guard for corners of walls. One guy sends me across the store to trim and molding. That guy sends me to another and on and on still couldnt find it. Seems no one is crosstrained on all departments like at home depot. I really like the convenience of menards being in kearney because home depot is an hr away. But customer service is crappy. Not one person would leave the area they work in to help me. Real good at pointing here and there all you hear is thats not my department try over there. Very unorganized would like to see this change.

My wife and I were checking out at the Burnsville store. We had bought a range of items one being an IPhone charging cord on clearance. The clearance price was $4.99 at checkout it rang up as $7.99. I caught this mistake after I reviewed the receipt before we left the store. I took the receipt to the service desk to get a refund for the difference. During the refund process I was told that I had to take a store credit for the $3.00 difference because we used a rebate check. I was given ongoing different information from both your person at the service desk and a lady who claimed to be your floor manager. At this point I was getting irritated by the confusing information and asked to speak with the store manager. I was getting attitude from the floor manager and rather than this person trying to diffuse the situation she exacerbates it by saying some negative things about me to the store manager over the phone. When your store manager showed up at the register I was upset and told him this situation was ridiculous. He immediately had an attitude and started telling me how I should act and continually interrupted me while I was trying to explain the problem. When I told him the options I was given the floor manager said that she never said that. THIS WAS A LIE. The Store manager started asking me why I was angry and shaking. I am in the early stages of Parkinson's disease. This was very hurtful and embarrassing because he was talking loudly and I took it as making fun of my shaking! I have been shopping at Menards for over 30 years. I will make it a point to never go back to your stores and will be passing on my negative experience with as many people as possible! This didn't have to escalate to this level if your managers would have treated me as a customer with some respect for my time and trouble due to a mistake that was made by your company. If you think you are too big to care about the customer and how they are treated just look at what happened to K Mart! Nothing lasts forever, especially retail companies that loose touch with the people that got you there, THE CUSTOMER!

The Farmington store has 2 Arbors with a price sign on it for 139.99. we wanted to buy that arbor for that price, but when they looked it up it was on the wrong arbor so they would not sell us this arbor for that price. We only wanted one and was told no.
To me that was bait and switch.
Now if you pull up everything we bought at this Menards in the last year, you would notice we spend a lot of money here. We wanted to contact you to get this straightened out before we go farther with this. We do have a lot of pictures of the arbor and the price that was put on it with zip ties for the 139.99. The supervisor was Chris. Very poor customer service from him we thought.
Thank you in advance for resolving this issue.
Thank you
Susan and Darrell Frye
[protected]
11726 Potosi Lake Road
Mineral Point, Mo 63660

On March 28th at 12:10 PM, I entered your store at 8900 Andermarr Dr, Lincoln, Nebraska. I was accompanied by my service dog.
While in one of the isles we encountered a pit bull on a chain. Obviously not a service animal! The pit bull became quite aggressive towards my service dog! I found your manager and complained about the pit bull your staff had let into the building. He told me to not be so agitated!
I explained that it takes 13 months and over thirty thousand dollars to train a service animal, and that if he was injured I would be back in a wheel chair!
He apparently did not like my attitude and became somewhat insulting!
He also stated the Menards would have no liability if my service dog was injured. Title 8 Section 6 under federal law would show otherwise
Please retrain your staff.

Today I went to Menards in Oakdale MN as I often do, since I try to do things around the house my self. Usually the employees I deal with are pleasant and helpful. Often I have questions and they always try to help me figure out what I need. However today was my first and hopefully last encounter with a guy on name STEVE at the hardware department. I had a fairly forwarded question about staples and the different sizes they offered. STEVE seemed instantly annoyed that he was "stuck" helping me. Throughout the entire encounter STEVE was rood and condescending. STEVE did not help me find what I was looking for. The only thing that STEVE succeeded at was to upset a loyal customer to a point that I actually took the time to write this complaint. It has been years since I've experienced anything even remotely close to the poor customer services that STEVE provided me with today. Honestly that type of employees (like STEVE) can make a customer consider going to the competition. I truly hope that writing this wasn't a total waste of time and that Menards actually looks at the feed back from there customers and at least tries to address these issues reported here.

Bought a LG washer & LG Dryer purchased a 4 yr extended warranty on both. 2 years into it my washer was not spinning the water out like it should. So I called for a repair in August 2017. They sent LG out & they replaced the leveling rods. Then my washer started making a noise it continued to progress so to where it clang & bangs when washing. Called for another repair which it took 26 days for them to get a repair service, which the guy was very rude, did not want to be here, was cutting down LG saying they are the bottom of the line that they service alot of LG products. He then determined that the tub was rounded out & it was not covered. That I overloaded it. I tried to tell him that I do not overload it, there are 3 people that live here and its no way. So I called the warranty co & told them how rude the guy was And I want another opinion which they tried to find a repair center that took another 3 weeks. But the second opinion was determined that the rods were not right they needed replaced. Then I didnt hear anything from the warranty co so I called them many times then they said they was doing a buy out. So I said ok, they sent me a check for 54.00. I called them and they said that was all that was left on the warranty that I used it up. I told them I have a warrant until July of 2019. That it should fall under the lemon law for the same problem. That when I bought the warranty they make it sound like you are covered 100% for the 4 years. They do not tell you when you buy the warranty that it only covers the amount you pay for the product then coverage stops once you exhaust that amount. So I filed in small claims court for 750.00 for Menards not standing by their warranty and Menards had it taken out of small claims to civil court & they are suing me for court cost & lawyer fees. Go to court in April. But I am not backing down. I do know that I will take my business to Sears from now on they sell you a warranty & it is good till the end of the contract. Menards would rather hire lawyers instead of make it right with the customer. SMH

I ordered building materials through the Woodstock, Illinois location around the date, Feb 8th in the amount of $1150. I ordered the shipping and delivery process and asked them to deliver and place the material into my garage. I informed them that I would not be home when they delivered, but an adult would be there. The store stated it would be no problem to place the material in my garage. On the day of delivery, I was out of town for a family issue, and the delivery driver dropped the material off on my driveway. When my in law called me, I spoke with the driver and he stated he was not told to drop it in the garage and could not due to having two garage doors instead of one large one. This was never asked of me during the process. The material was left out, where it then began to snow and get the material wet. I called the store, asked to talk tot he GM. Explained his staff told me it would be no problem and it was even noted on the shipping order. He said, "that's too bad. We can't do anything for you. we cannot have some one come out to load in your garage, as the driver is not our employee, we dont have staff that can come over and help. We cannot refund you if the material is damaged due to snow." This was completely against everything I was told and against what you as a company claim to stand by as "Service" definition on your web page. Dennis was completely unprofessional. I will never shop at Menards again. Very poor experience.

Jason Miles

This is to advise you that you have a Cashier that is extremely offensive and may have abuse issues.
The Cashier with a Beard at 8:00 a.m. at the Menard store located at
8505 Menard Dr, Lansing, MI 48917
The Cashier stated "A cage is for kids". This Cashier stated this to a customer that was in line at another Cash register and many people heard this.
It is very rude and offensive and this Cashier may have abuse issues.
I am sure it can be determined who the Cashier is as of time and this Cashier is the only one present with a beard.
I am sure your action will teach this Cashier not to be offensive or discovery and communication may help this Cashier with further issues.

Thank you.
Anonymous

On February 13, 2018 I went to Menard's in Warren, Ohio to purchase a shower surround that showed it was available in that store. I opened a credit card for this purchase because the department manager said it was "in stock."! It was necessary that it was in stock because I have a disabled husband and it was a priority to get a shower install instead of the 18"bathtub we have at present. My mission was to pick it out, pay for it and my contractor was to pick it up. The contractor got to the store one week later, February 20, 2018 but only the base of the shower was there not the 3pc. surround. Menard's didn't pull it and didn't do the job they were supposed to do. I was so disappointed! I specifically asked the dept. manager twice"is this one in stock?"and she said,"Yes!" If it wouldn't have been in stock I would have went to Lowe's or Home Depot! The idea was to get one that was in stock and available ASAP! We are now delayed with the job and my contractor had to drive clear to Massillon, Ohio (3 hr. drive) to pick up the surround at your store there! Now I have to pay a trip charge to the contractor when it was the store's error! I would appreciate a discount on this product for the time spent of unnecessary running around and on the phone trying to find out where it was. It only took 10 minutes for your store to charge my account but it has taken me all day to figure out what to do!
Let me know of your decision to reimburse me with a discounted price on my surround. It would be much appreciated!
Thank you

In July of 2017 we were recommended by Menards in tip city to purchase Dutch boy Max Bond paint, to spray paint our screened in porch. We were very happy with the results after it was done.in December We noticed the paint has cracked and is now peeling away. This is a major job to have to scrape and repaint. Only if I would've known not to buy the paint. If you would like to have pictures I'd be more than happy to send. Not for sure what to do. I have no receipts to back up my purchase. I have a little paint left over from one of the cans. I am so disappointed.

My grandfather bought a LG washer with warranty from Menards in Angola, IN. The washer has been down for almost 3 weeks now, and he still have not been able to get someone to come and fix it. The technician have reschedule twice now for unknown reason. I just want you to be aware that my grandpa is 80 years old who is a veteran, living 20 minutes away from the nearest laundry mat. This is not an easy task for him or my grandma who is 84 years old. How about some help here?

Was at our local center tonight to get wood pellets. Before there wasn't an issue on price matching, but tonight the employee named Linda had an attitude with us. We had told the cashier we needed a price match and she had Linda come to the register. The pellets are ONLY stocked up at the register, not on the main floor. Linda kept saying that we had to talk to the department manager to see about price matching. We explained that earlier this week, the person who was working behind the counter up front verfied price matching with TSC, and there wasn't a problem. But tonight, I guess it was OUR job to go try and locate a dept. manager and get this approved. Yea... no! Way to go on sub-standard customer service! And this is why we shop Lowe's!

After waiting 15 minutes patiently for someone in the flooring dept. the employee name ERIC finally came to help us. But he was rude and didn't even wanted to help us. My husband and I asked him about the grout colors by looking at the tiles we have at home (photo in my phone) and he was rude saying he can't even tell what color the tiles were and that we should bring a tile to the shop.

My husband already did the math and knew that we needed 12 bags to be enough. ERIC made my husband sounded stupid by asking "how many sq ft? how many bags?" Well... we already told him that we needed 12 bags.

For what ever reason why he's so rude or having a bad day, he don't need to rub it on the customers.

We decided that we'll get the color we thought would look nice and will go buy the grout somewhere else. Thanks but no thanks for your impolite attitude and service. Never shopping there again if they have employees like this.

How in the world could you guys hire a registered sex offender with 4 counts of rape against a 14 year old girl?! His name is Jay Newingham. This guys made me feel ill at ease when he was playing around with my daughter and now I know why! I should feel safe shopping in your store now I DONT! Who else do you have working for you? Convicted murderers?

We purchased a Mastercraft Door at Menards. Door was purchased 11/25/2017 and within a month, this door is so warped I can not close it. I called Menards in Onalaska where the door was purchased, the employee I spoke to said I had to contact mastercraft for warranty. He quickly rattled off the website in a manner that I was sure he had done this very often. My family is in the construction business and purchase a lot from Menards and never thought they would not stand behind what they sell. I tried to find the website for warranty and could not. Very disappointed. We would like either our money back or a replacement door

The Bay City manager said Menards won't do anthing to repair my yard after an incompetant semi driver from Ohio drove off the road and into my yard when I said you will get stuck... and he did. There is several thousand dollars of damage. The driver originally was on the driveway but due to incompetence he was not able to properly steer the semi in reverse. The trailer is Menards it had to have been damaged.

On 12-07-2017, I went to the Port Huron Menards store to pick up a display model patio door which was supposed to be ready as of 12-04-2017. It was not and I was told to come back on 12-09-2017, around 1:00PM and it would be shrink wrapped and ready. So I returned on 12-09-2017, with a trailer to find out that again, it was still not ready. While I was waiting for store staff to take the door out of the display casement and prepare it delivery, I went back out to my truck & trailer to get the straps ready for the door, only to discover a 16 inch long, deep gouge with white paint markings in the right rear of the truck. While I was waiting for a store manager, a gentlemen who was also waiting for items to be brought out walked over and told me that his wife saw two Menards employees with a lift truck and a long white box (with windows or a door) go by my truck and then they stopped, backed up, argued between themselves and took off without reporting it. As she was sitting on the other side of my truck where the damage occurred she could not see or be sure what happened. The Asst. Store Manager then decides to inform me that I was not even supposed to even be picking the display model up until Jan 09, 2018, but as a favor since someone forgot to call me that were going to get it ready anyone since I was there. He said not to worry about the damage they would get it figured out and I just needed to put in a claim with Menards. Which I did, however, since their employees won't admit to the damage, their surveillance cameras don't cover customer pickup in the secured back area of the stores and the woman does not want to be further involved, the claim was denied and now I am stuck with a $1, 000 in vehicle damage due to the negligence and lack of responsibility by Menards management and their employees. Merry Christmas from Menards.

RE: Whalen Halsted 54" Fireplace Console Model # WSF54BF23-3
(Insert) 24-15/16 x 18-1/8 x 5-1/16 inch

Menards is not committed into providing high-quality service for your customers this is ridiculous. No one wants to take responsibility for this (heater insert) for this fireplace I've talked to the Whalen Corporation, I've been to the Livonia store 12/07/17 I've submitted e-mail o Guest services 12/18/17, 12/22/17 and nothing. I made this purchase on November 24th 2017. When I took the unit back customer service said there were none in the store they had sold out on Good Friday and I went back to the department and they said there were none in the store in my options was to bring the fireplace back well as heavy as it is and it took me two days to assemble it, that is not an option there's nothing wrong with the wood fireplace it is the insert that is defective. I like to see her try to pick it up. The worst customer service. Here it is over a month and I'm stuck with a defective heater unit and no response. There are 14 of these units at the Marquette, MI store today tell me why I don't have one these. If I had purchased from Home Depot they would had one shipped to my house the next Day!