Menards
reviews and complaints

Also, Menards doesn't have a signing bonus. This isn't the military or professional sports. If they have one, its probably for corporate or manager positions not for full time or part time positions. So, we have no clue on what your talking about.

To all the people saying were lazy and have no work ethics. Screw you and get a life! Retail is one of the worst jobs out there. Why don't you find a real, more skilled job that you actually have to work hard at (I have one with my college degree) in the real world outside of retail. Oh wait, you can't. Sucks to be you guys. That's why you people think its the greatest job out there. News flash, Menards sucks to work for and is the typical dead end job unless your in corporate. They use IPS and just enough benefits to lure unsuspecting people in, but it doesn't make up for the lack of perks and pay for the work done, no work/life balance, and the crap up you have to put up with daily there from rude customers and clueless co-workers/bosses. All there pay and benefits don't make up for that. Management is a joke and most are unqualified for the position. Alot of them have no idea how to run a business, lack professionalism, micromanage, and they don't appreciate their employees hard work. If your a good worker like me, it seems management wants you there during all hours of operation until you feel like your practically living out of your car as if you don't have a anything else going on in your life such as taking care of a home, family, etc. The hard worker never gets appreciated or feels a sense of accomplishment, and we get the rath of the GM's when things are not done right by others, because they know we will pick up the slack of the real lazy workers. The hard worker is the pack mule for this place since alot of workers are incompantant. The benefits Menards gives full timers are laughable, especially your health insurance coverage/cost and vacation days intially. Seriously, why do you have to wait a year to get vacation days and no sick days? Do you think people never get sick or get burnt out? Really, good companies know workers need a break once in a while and offer some sick days! This is why you guys have such high turnover. This place is a joke and is ran by a bunch of greedy heartless people who don't value their employees hard work they do for them and don't give them proper compansion/benefits and rest. Stay clear of working here! I get payed more and better benefits, treated with diginity, and have a work/life balance at my current job working 40-45 hours every week Monday-Friday.

I have worked at the Moline Menards for the last five years under two GM's. The job is a piece of cake if your willing to learn what the products you are selling do. This way the guests wont think you are a dummy. I also have never heard of a "signing bonus". This is not the NFL. Sure, the pay is not the greatest ever but there is a weekend premiun pay bonus and if you worrk 1000 hour in the calender year you are eligible for IPS (instant profit sharring). Plus, they department managers have you fill out an avalibility sheet when you start working so they know when and when you cannot work. So, either you are a liarface or your manager was a dick.

when walmart has misprints in their ads they post the bulletin as soon as you walk in the store, they dont sell the product at the wrong price. get over it.

You can get ahead at Menards - IF you are willing to be a corporate slave. If you are willing to take crap from 'guests' and management alike. If you are willing to do WHATEVER they tell you, even if it's harmful to your health. Like lifting things that you say are too heavy, working outside in the hot summer or cold winter without proper breaks. Being willing to be thrown in whatever department they decide they want you in. (like you're hired for Wallcoverings and they move you to Hardware) You have to watch who you talk to and don't talk to and heaven forbid you express your 'disagreement' with anyone above your head. They will find a way to use it against you. They will sometimes mess with your schedule just so you will get write ups and too many write ups = fired.
It may be like that with every 'corporate' business, this is the only I ever worked for.

to the last response of all complainers are lazy, i was just hired an i worked my tail off this wkend and I have an issue with another higher employee who is favored by a manager and gets away with crap. I confronted him this morning and he went to that mnger, i was sent to the office, cut my finger later and he wouldnt find me a bandaid or nothing, pretty much ignored me most of my shift! Our store managers and dept managers work their tails off, I love working with people but I agree some mngment don't care and it is sad to read some of these blogs... I am a hard worker, but there are little things that when u are new you have to watch who toes you step on so you dont go to the office.

Ill be completely honest here, The menard's i worked for was great till the change in management. which lead to a new manager from out of town, not knowing any of his employees marches in and states im not here to push a broom or help you but here to guide you. that makes since and all but if I'm standing there with a Thousand dollar door, glass panels and your the store manager and the only other person around. you don't stand there and watch me struggle, you come help me so you don't have a mess or paper work to do later. With my new found hate for the new store manager i found myself in a dilema facing a bad untrained staff and myself with being part time and them trying to overrule my work availability with school. they attempted to schedule me over my school hours and as well tried to write and fire a lot of us for our availability. instead of just hiring more people which they said was out of the question. By the way what i mean by untrained is my first day and from about every employee on is i got to job day with no experience with a forklift and i was told to get on it drive back and forth and i was done.
giving every answer to all the writing test and the video test as well. it was basically like having my cheat sheet under my desk at school but in plain sight.

Yeah menards base pay is ok for a person who is in college. The bonus or overtime pay is a joke and most of all the management is a joke. To me it seems they have poor managment from some of the decisions and ways they problemsolve and do things. Half of the managment in this company dont even have a college degree and for them to call the shots and problemsolve... I think a kid in high school could perform better. Only the people that dont go to college and get into managment think its a great place. They have no training in how to make things work in a business. As for employee rights I think they break that all the time. Makeing a part-time employee work over 40hr a week 11hr a day... yeah ok give us some full time pay.

I worked for Menards for almost 5 years, it was a happy experience overall. I have never heard of a "sign-on bonus" even being offered. If you work the long hours, you get paid a decent paycheck. I consistently worked about 50 hours per week, nice overtime checks. Got extra $$ to work on weekends, too. Good bonuses also. Most people I worked with had little or not experience beforehand, but they have a good training program. No where else can you make that kind of money with no experience or college degree. I always felt like we treated out customers like we wanted to be treated ourselves, but obviously you can't please everyone.
What "franchise" are you talking about? This is a company-owned store. There are no franchises. You must be mistaking this for McDonald's.

I was on line checking my checking account and was charged 69.90 plus an over draft fee for 35.00 and I can't find a phone number to get my money back. Please if anyone out there has their phone number please let me know.

Thanks

lol at stupid people, cry some more about driving after you were stupid enough to buy and not look at the item before you hauled it cross country. Let me guess, menards should have given you a free table to make up for it right... lol [censored]

Careless employees? Like its the employees fault, ha. If a guest comes in being a complete dick or hands me a ticket and tells me to pull it, do you think im going to be so carefull with your items. You should have checked out the item before you bought it. Would you buy a package of eggs if the carton was crushed? Its your fault and what do you want a ###ing gas card for your troubles? Go shop at the depot there so much better!

Why didnt you just tell them to REFUND your money.Besides there is laws that state if an item is mispriced the place HAS to sell it to you at the price advertised.

Good go shop at the depot, to will pay a ton more for anything there. Good luck.

They don't have district managers or regional managers. They have General Managers at each location. You should have known you weren't paying the full amount from the beginning. Didn't you think it was odd when you got to the register?

I am going to plant myself firmly into the group who is ok with Fire Extinguishers being easily removed... you know... in case of fire.

The information you gave about the fire extinguisher is false. I have been to the Menard's in Davenport and I know that the extinguishers are not just resting on persches. They are attached to the 4x6's that hold up the top level and 6 1x4x8's is just like carrying 3 2x4x8's, which extremely light. Not to mention that they are Kiln dried so it's not like they are saturated with water. By the way, Davenport Menard's aisle G is a self serve aisle therefore he did not have to help you!

Your a ###! 1-4-8 Are tiny you deserve to get hit the head if you cant carry that!

The store has no authority once an accident occurs. You need to contact their insurance company direct to pay for any medical expenses.

menards sells bad [censor] blah blah blah seconds factory rejects like you blah [censor]ing blah blah i work hard for my [censor]ing money i dont want to throw it at you [censor]ing shoopkeeping [censor]s that dont know jack [censor]ing [censor] about anything but your [censor]ing [censor] youere holding on to when your [censor]ing supposed to be [censor]ing working [censor] you blah blah blah

i bought a 26" yard wise lawn sweeper at menards and i cant complain, for one it was cheaper and 2 it was the only to buy it without ordering it online, i will always go menards for everything i need for my new house!

all you people who ### and complain about menards and their service need to put a plug in it...its always the same with you people...you come into our store and tell us what to do...what to get you...and ### at those of us who cant really help you...get it through your head that not everyone in the store can help you with ###...if you dont like whats going on in the store, then be my guest and go pay a ### ton of more money to buy ### you need for a day...and another thing, dont buy ### for a shed in the middle of ###ing winter and not inventory...its not our fault ### didnt get delivered...you blame the first employees in menards you see and its the people at the service desk...WE dont make the rules, we just do what were told...when you ### people come into our store and complain about some screws or 50 cents, we make fun of you when your out the doors...if your gunna come to menards and be an ### hole to us, let us know where you work and we'll come to you and complain about all the same ### you do to us.

I'm sorry, but I would've told you the same exact thing. If it's been more than a few weeks, that's not really the company's problem, it's yours. If you're irresponsible enough to not inventory things, you put too much trust into companies.

People are so rude. I am able to do diy projects and I am able to choose items for others I hire to install. But I can not walk the store several times to find what their employees will not point out. I do not care if Menards have carts or not however since I shop at home depot who has the carts, showing they care about my business.

Bring your own cart. All I ever see on tose carts is FAT people! I would not supply one to you either. Wal-Mart does so shop there where all the fat people shop. Lose some weight and then walk around like everyone else. If you can't even do something as simple as shopping at menards, how can you do any DIY project around your house?

You are the excepti0ns not the norms. If every business catered to you they would be out of business. You are not more special than an able bodied person. You have more limitations that is the extent of it. You need to adapt to our world, not the other way around.

Why would Menard's order more electric carts for someone to use. I am also handicapped and management knows that overall the people who are going to require electric cart s are not going to generate revenue like catering to able body customers. Dollars and cents!l. Their big money is in "Building Materials" It's a question of the accountants putting the money where they are going to get the biggest bang for the buck$$$

No need to thank me menard's I'll just have my son push me around in one of your overpriced factory seconds inferior wheel barrels.

P.S. I suggest you install blinking strobe lights on sticks like Kmart use to have when someone wants service. I have to whistle like I'm at a football game when I see one of the clerks out dodging me. If you clerks don't like your job quit or learn to deal with customers instead of walking the other way at 15 miles and hour when you see someone trying to find help.. I know I'm not alone on this complaint!

The floor plans at Menards change all the time. It sounds like you happened to stumble into yours when there were redesigning there's. And that manned information center you were talking about? It's called the service desk. Just go up there and tell the nice man or lady what you need, and they will either call somebody up to direct you to the product or tell you how to get there. There's always somebody there, and they can't turn away! The reason I know this is because it's my job to work service desk, and I deal with this every day. Just be nice, please!

I work at a menards and can tell you first hand were always understaffed. We turn away from guests because 90% of the guests are complete ###s. Theres thousands of items in the store so dont get pissed if a team member doesnt know exactly where and item is.

John, the Manager is an ###, without a doubt. He needs people skills and customer service training. If he worked for me I'd fire him!

Another Menards suck ### employee...did they give you a 10 cent raise to respond to the complaints for the rest of your life...Probably! ###!

i'm sure that menards is fine with the loss, you sound very unintelligent

This is my complaint with MENARDS store located in Melrose Park, IL. Store Manager who will remain nameless needs to take a course in Customer Care and Relations Class 101.

I purchased a snow-blower that was on sale and displayed in front of the store upon entering. The unit was assembled and looked new. The unit was marked down by $15 dollars. I inquired why the unit was marked down and was told the first buyer had put the wrong gas in the unit and couldn't start it.

Now I agreed to purchase the 24" MTD SNOW-BLOWER with my Menards credit card and paid for delivery with total balance was$689.00.

I got a call from Menards later that evening. The person informed me that they couldn't get the blower started. I said OK I'll be in the next day to have all credit transactions reversed.

I got another call 3hours later from Menards stating the snow-blower is now starting, and delivery date is still scheduled. The blower was delivered and stored in my garage. Two weeks later a huge snow storm hit us, well I'm ready with my NEW snow-blower.

Except one problem, it won't start. I tried over and over again, nothing. Eventually I called Menards and spoke to The Manager who informed me that I should look at the small print on my packing list which states no returns.

Mr. Manager, I'm not a happy "Guest" right now so I offered to buy a new snow-blower even if it cost more. NO, said The Manager. Now I'm thinking you turned down a chance to make a better deal and you said no. So I asked to speak to his superior, his reply was no he has no superior.

So he gave me the address and phone number to a company that takes the warranted machines and other units for Menards.
I informed The Manager that I was going on line to E-Mail a complaint against him for his total unprofessional conduct over the phone.

The next day an employee was sent to my home to see if they could start the snow-blower, but he couldn't, and was told to leave the snow-blower there.

So I paid a delivery charge again for a pick up and delivery to the recommended repair company. I was just informed today that the blower was fixed.

The repair company informed me that the gas tank had water in it, the oil had water in it, and the carburetor had water in it. Total repair cost $117.00. I would like for Menards to pick up the repair and delivery cost. I agreed to buy a working snow-blower, not a snow-blower that needed repairs.

Sincerely Yours, Unhappy "GUEST" Mr. Byers

The Manager was partially correct about the replenishment system. The restocking of shelves is far more complicated then at first glance. There are 9 ways to restock shelves which include computers. If an empty shelf is not caught by the operating system then there might be a bigger problem, possibly an incorrect count or vendor backorder. Menards spends 2x the industry average on restock and adjustment.
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The items you were looking for should have been looked at as soon as you mentioned it and I hope that the problem has been fixed. If you do not find the first person you speak to receptive then ask for the next manager higher until you get a straight answer.
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Masterforce

Recently, I have gone to Menards to purchase items from the plumbing, electrical, and the seasonal deparment. In my last three visits they were out of the items.

I approached the Pewaukee, Wisconsin manager, Dave, about Menards practice of keeping their shelves full. I was told that replenishment is done strictly by computer. Obviously this does not work.

I suggested that department managers, upon coming on shift, to a visual walk through of their departments. Upon noting empty bins to go on their own website to see when items will be coming and put a sign in the spaces where no products are to be sold.

This is simply good customer service. Menards does have a definite problem if the rely solely on their computers as delivery is to occur twice a week. I asked the plumbing department manager when the last item (the item I was looking for was sold). It was over a month ago! So delivery every two weeks is not happening if Menards are relying solely on their computer for ordering.

I'm an employee at my local Menards, and I'm sorry that this happened to you. I've seen all kinds of coupons that we have, and very few actually require a Menards Big Card. It's quite possible that your cashier was mistaken about the coupons, or maybe it was even their first day being a cashier by themselves and their training was not handled properly. Either way, I'm sorry that you had this experience. I hope that you will shop at Menards again in the future.

I suggest you speak with a store manager and show them the coupon in question. Menards does not typically send mass mail coupons. The ads are for use by everyone. The only coupon that requires a Big Card are the coupons sent with the Menards Big Card credit card statement. Another popular coupon that requires the Menards card is 10% off all purchases with the Menards card. The terms are clearly stated.

It's not unlawful restraint, it's a legitimate request based on the legitimate concern that there could be something in there that's not paid for. By being so adamant about the guard not looking in the trunk you "red flagged" yourself as a potential thief, which is probably why he so thoroughly went through your personal belongings. If you had just popped the trunk when he asked you to he probably would have taken a quick glance and sent you on your way.

Maybe if you would look at the huge 4 ft by 4ft sign before you enter the yard that says your vehicle "including the trunk" will be inspected upon leaving, you wouldn't have this problem? they checked your trunk because like many other retailers Menards suffers from theft, especailly through people loading merchandise in the yard that was not payed for and attempting to leave through the gate with it. I am sure if you made a living on retail you may have the same concerns for protecting your merchandise? My suggestion is not to have any skeletons in your trunk next time you try to leave a lumberyard gate...

The pickup area is a secure area on private property. What did the police say when they arrived?

menards "owns" the rebate company.. they will not admit to it. I was a store manager

They do NOT put it in BOLD print that the rebate has to strictly be used at Menards. It is hidden in small print, even on their flyers.
I just sent them this email: We have spent a lot of money over the years at Menards, but I do have a complaint. If you are going to give the customer a true "rebate", why not give them one that can be used anywhere, including your stores instead of giving a "rebate" that must be used exclusively in your stores for your merchandise? Why not give the customer the option of freely using their rebate at your establishments, or if they choose to use their hard earned dollars at another establishment, possibly for a totally unrelated purchase? This would certainly generate a lot more good will and possibly more return customers. Making a customer use their "rebate" at your discretion really isn't a true "rebate". I know it would surely make a difference to where I shop.
Rebate=A deduction from an amount to be paid; an abatement; The RETURN of part of an amount already paid.
Thank you!

what else should she say.. there isn't really an easy way to say how easy rebates are to figure out. it says right on them and most people already know this

Wow Menard's emplyoees are even rude online...amazing tatic to try to salvage a customer.

What did you think, you could take your rebate and spend it at the mall? It's a Menards rebate...use common sense!

Yes, learn to read smart guy, amazing what kinds of things pop out at you when you open your eyes

that's bull. that statement is everywhere, whether in the ads or on every single sign that states that it is a mail-in rebate and on the rebate forms itself

I have a completed grizzly shed that I bought from Menards. I did not have it delivered, i picked it up at the store, the package fits nicely in the back of a full sized pickup truck, . probably a better bet, because you can refuse it on the spot. It is not the best quality shed in the world, but for the price it is excellent, by far cheaper than most any other shed kits. It is now 5 years old and looks brand new. The siding provided is very tough and it is pre-primed, I would suggest painting it with a semi-gloss paint, it sheds water better than flat paint. I would further suggest a light colored shingle if they still give you a choice, they don't deteriate as much as the black shingles most kits come with. My only regret is that I did'nt purchase the 4 foot extention kit that is available for it.