Menards
reviews and complaints

Poor customer service! What!?!?! Yes, the rules state that the items must be no taller than twice the height of the bag with the bottom of the item touching the bottom of the bag. I have had people rip an entire bag apart and try to tell me that just because some part of the bag was touching the item, they should get the discount. We did not have a bag sale in 2008 because too many people were taking advantage of it. And trust me, we are not going to take your three dollars and run with it.

The rule is the item can be half way out of the bag as long as it is resting at the bottom of the bag. It can not be on top of other items.

OBVIOUSLY YOU DO NEED THE THREE DOLLARS, OR YOU WOULD NOT HAVE A PROBLEM FOLLOWING THE RULES.

The bag states that the product must fit inside the bag. It can be twice the height though. If there weren't rules...they might as well just give everyone 17% off everything.

The Menard's store located at 300 S. Marlin Drive, Greenwood, Indiana has a poor untrained manager. After dealing with manager Barry Dennett on purchasing damaged, discounted mulch and stone bags and his refusal to sell me the individual bags of my picking, of which I have been purchasing this way for months was against store policy! I had just purchased several bags the day before and have been buying my picking of this product for a long time! His comment that the store policy is to load a wood skid and shrink wrap it with a price was the way they were selling it. His comment of it is easier for bookkeeping to enter 1 paid invoice rather than 10 invoices makes no business sense. In other words Menard's does not want 1000 customers coming in to spend a $1.00 as it is too much paperwork for them to handle! Mr. Dennett's other comment of customer's breaking open the non damaged bags to get the damaged bag discount was taken as if you buy the damaged product you are considered a thief! By the way Mr. Dennett you need to get outside into the yard area where your own employee's run your fork lift blades into your skids of product! It was clear that Mr. Dennet was just too lazy and did not want to enter a sale invoice to make a sale that day! After speaking to him the other items I had in my cart to buy, I put back on the shelf. I did them a favor as this help cut down on their bookkeeping that day! NO MORE MENARD'S! I then went to Lowe's to make a purchase. Mr. Dennett needs to be removed from that store!

Do not use there Website, the only communication is via email, and they are unwilling to help and no nothing about shipping. From the first email, stating my gift registry order was ready to be shipped, I noticed it read my home address and not my niece's whom I purchased the order for 1200 miles away. Daily I requested the address be changed, Trevor, custom service, states only I can change, however false and I advised him per FedEx only the shipper can reconsign a shipment, this went on Sunday thru Thursday, when the shipment landed at my door in Florida.

We have shipped this order to the address selected on the order. Once an order has shipped we cannot cancel it. If we send the items to the address on the order we will not pay FedEx to reroute the shipment as we shipped it correctly to the address provided by the person placing the order. If you would like to reroute the package to a different address you will have to contact FedEx and pay them to issue a call tag and reroute the order.

Best Regards,

Trevor I

Guest Service Representative

Menards.com

you need to put Magnets on all your fork lifts the yard has lots of broken pallets and nailed boards all over the place by shingle area I have never got nail in my tire but would be great if you cared

Lousy Treatment at Beloit, WI Menards
On Sunday, 09'27'15, I bought a discounted electrical switch are Menards, Beloit, WI. Anyway, the switch was lined up with other same switches in the electrical red tag sale, on an end cap. Not huge money here, just principle . . .

Took it, along with other stuff, to check out, and didn't realize was charged full price, until I had chance to review the sales slip. Brought it to the attention of the cashier, who got a "helper" from electrical. The helper said the switch was not on sale. I took her to where I bought it, she said, "Nope, it is not on sale." Though it is was placed with other identical switches in the sale area. It was white versus beige, otherwise identical.

Wisconsin Retail Law, says, if an item identical in principle to others, is placed in the for sale area, in this case an end cap, they must oblige the customer. And the store manager did, since I was right. Then the cuteness took place from a snotty front end "helper."

The front end employee of-the-month -- not, told me to go to END of the line, and she would have the cashier re-handle the transaction. So far, the electrical helper had been very cute about the subject. The front end employee SAM, took it a step further in the cuteness department, and did as stated above.

Making me wait another ten minutes to get out the store. Only two lines were open, people lined up as per usual. She could have had the cashier, simply refund the wrong amount charged, charged me correctly, and let me go.

No, no can't do that, might be construed as good customer service, since I had argued -- correctly -- in my behalf. This was her opportunity to get even, even smiled snottily while doing so. She was compelled to agree on the price, because I was right, this caused her to become cute, to get even!

Gets tiresome, packing my own stuff, getting treated cavalierly, snottily from time to time, at this Menards. Other Menards can be painful to deal with, when things go wrong for them. This Menards is particularly bad, no local competition will do that. And apparent, weak hiring decisions, will do that.

This is long, called the Eau Claire, WI HQ, was told to send this issue to Corporate in writing, or fill out one of those stupid Rate US Forms, to file my complaint, how quaint. Actually filled out Rate US Form for a helper, ironically in electrical. Who had been helpful, about a month before this snotty treatment.

So … decided to leave this instead of writing Eau Claire Corporate, since they apparently are not too concerned about lousy customer service. Corporate Eau Claire, seems to take the same attitude regarding complaints. Not taking a customer call about being treated something other than a customer. Smacks of the too often instances where, I get some other than good customer service. Especially this Beloit store, and their newest SNOT front end woman helper SAM. She had her name tag in caps -- SAM -- by the way.

So screw Menards, I'll drive to Janesville, and shop Home Depot, or Ace locally. Apparently my money is not good enough. Funny, in 2008, I spent nearly $14, 000 there, doing remodeling. And even then had some issues with this store. And used to shop there regularly since, not any more, thanks to front end snot SAM.

Enough is enough, Menards apparently doesn't know about, or be too concerned about customer for life issues, as in my spending my money with say, Home Depot from now on, in lieu of Menards.

Being treated as a second class citizen by retail stores is always unwise. Ignoring such actions, like Menards Corporate apparently does, costs them money.

I'm not that unique, others treated similarly as this snot SAM treated me, will have customers shop elsewhere. Moreover, tell EVERYONE they know how they are treated by snot helpers, like this one at Menards Beloit. I've already told a few, and two of them agreed with my assessment, they've experienced less than decent treatment at this Menards too. Hopefully, they'll think twice before spending more money at Menards.

Bye . . .

Likely as not, once a Menards type sees this nastigram, they'll delete it . . .

My comments deal with the Mennards store in Minot, ND My wife and i have just completed building a new house in Williston, ND and the contractor explained that we could save money by buying the materials thru the Minot menards store. Little did we know the savings would be returned with a good share of very poor service. there are severe problems with the organization of materials to be shipped to us, the customer. Most time that we ordered something special order and tried to get the shipping department to send it with an order that the contractor had placed it took several trips and calls before the item actually made it to us. Seems the department that ordered the product does not comunicate well with the shipping department.

Next beef on my list, When we applied for the contractors credit card to pay for the building materials the card had a rediculous low limit of $7500. To buy materials for this house we had to spend 70 to $80, 000. At this low limit the card could not possibly cover all charges, so we gave the contractors ordering desk our debit card information and gave clear instructions to notify us before any charges were place so we could arrange for funds in this account. Jeff at the contractors counter did not notify us, just billed it out and created an overdraft on our account that we have had for 35 years without a blemish ever ! There was no apology for this, only excuses that he did not hear any instructions we gave.

The next problem was a A quartz countertop that was ordered. We supplied the model number for the sink for the hole to be cut. There were mistakes made by Menards or the counter manufacturer and the hole was cut for the wrong sink. To expedite this problem my wife aggreed to let Menards find the correct sink that the hole was cut for so this could be installed without waiting for a new countertop, thus saving Menards the cost of new materials and us saving time. The sink was found and The Menards employee insisted that this had to be shipped by regular ground as this was policy. I had to threaten and scream and become a real ### to get someone to get this thing sent overnight. This was not our misstake and we were treated very poorly getting this fixed. When I told them to recut the countertop if I had to wait for a sink they refused, even though it did not fit the sink I had bought for this counter and which they confirmed the right part number that we had given them. It was only after I told them that the contractor that was building for me and does several houses a year thru menards wasn't to happy about it either that they ordered this outside regular channels. It still took 4 days to get to the contractor for installation.

The latest problem is an order of Black Aluminum fence and post that was place 6 weeks ago. The material arrive in store and we were notified it was in. My wife instructed them to send it with the next truck coming this way. Did not show up, as usual. A call to the store and now the materials can't be found. Had to be reordered. 10 days later parts were delivered with another load of materials and it was stacked aside for completion of dirtwork around the yard. A contractor came to install the material and finds that 2/3 of the posts were not sent with. So here I am again with people trying to do work and Menards has let me down again. Not enough posts in stock to complete the order and the rest are on back order. I am sick to death of Menards poor comunication, records keeping and workers. I have just cancelled an order for $3000 for materials for a small garage as I don't think they can fill this order without problems.

These are not the only problems we had, but the worst ones. Very shabby place to do business. If I had bought an $80, 000 car or that much furnature the dealers would be falling all over me trying to make this right so there would be return business and a thumbs up that these guys do a great job. Not so here. The manager, Phil, has tried to late and to little to help with this but when he is not around there is no cooperation whatsoever.

As of now I am half done with the construction of my buildings at my new home. I will most likely be shopping somewhere else so I do not have these problems anymore.

I purchases a fountain on clearance at the end of the season. There was no sign that this item was not returnable near the item. There was no sign that clearance was nonreturnable at the check-out. There was no sign that clearance was nonreturnable at the customer service counter. There was no sign that clearance was nonreturnable at the return counter so in fact the only way a person would know this was AFTER they purchased the item and it is listed on the back of the receipt.

I think this is very deceptive. I went to return the item one week after I purchased it and they would not even give me a store credit. The manager was rude, corporate was rude. This store treats customers with disrespect and I will take all of my further shopping the Home Depot and Lowes. I will also advertise this to all people I know. Don's shop at Menards. They hang up on you on the phone. This company is run by a person who has no respect for its employees or customers and so that is how the employees have been taught to treat people.

First complaint, you're dumb. Remember to pick up your stuff. And if you read the back of the receipt you will see that it should in fact be on an In store credit. For all of you that blame a company for a special order not being in by the ESTIMATED date, remember it's the manufacturer that is making the product and shipping it; so stop your b*****g. Also everything is in writing because it is proof instead of this he said she said ### that you are all spitting. Plus complaints are mailed, read by the CEO, then responded to. So obviously it is going to take some time. And next time that you decide that you want to feel tough and b**** and someone who is not suppose to say anything rude back, remember they have to follow policies otherwise they get in trouble and possibly fired; depending on what stupid ### request you ###s come up with.

The store manager (I think just a night time one is a idiot!) at clive Menards in Iowa!
I had just exchanged a hummingbird solar light and a few other items in a cart.
I didn't want someone to steal my light so I took with me into the restroom with
my reciept in my hand! A employee was coming out of a stall as I was going in.
I walked past her to open a stall door and the box fell and the light pieces fell
out all over the floor. I picked them all up, In the meantime she watched me as I
did this. I then went into my stall. I heard her wash her hands, dry them with the
hand dryer. It shut off and then I did not hear the door. So I figured she probably
thinks I'm stealing this light. So I start counting to see how long she stands there.
It was over 30 seconds. Then all the sudden she shuts off the light and I hear the door!
I was livid! I yelled " I have a reciept you idiot!. So I went to find a manager.
So I don't have to go far and I come upon a guy who looked NO older than 30. I wait
for him to stop talking to a customer and ask him to pleas page a manager. He said
I am the store manager. Which I don't think he oversees the whole store due to the
fact it was 7:30pm. So I tell him what just happened and he has a slight grin like
he's amuzed. And aks for a description. I give him one. he said I don't know who
it is you are talking about. He says well I'm sure she did not do on purpose. I
said she did because she probably thought I was stealing the light. He just keeps
grinning like its a joke. I said you a piss poor manager. I said it was pitch black
and I could have easy fell. I start to walk away and he laughs. So I whipped around
and said I don't think its funny. What if I had, had a kid in their with me or was had
issues walking. He said you aren't giving me an oppurtunity to do anything. I said you
haven't made any attempt to do anything besides laugh and thinks it a joke. He said
maybe she did on accident. I said I don't think so due to the fact she waited so long
to leave. I said she should be reprimanded at the least. So he asked me to point her
out. I did and he said it was her first day and checked out my few items and left the
store. Only to get halfway to my truck and he was behind me yelling at me saying he
talked to her and she said it was an accident. It was her first day like she is going
to say "yeah I did it on purpose." What a dumbschit to think an employee on their first
day would admit to doing that. I said of course she says that. He says why would she do
it on purpose? I said do you live in this era? People can be childish! He said do you?
He asks me if I turn my lights on when I go to the rr in my house and then off when leave
the room. He just kept ANTAGONIZING me! He kept arguring with me for about 4 mins in the
parking lot by my truck, I finally told him you better get the F away from me if you know
whats good for you. The look on his face was priceless! But he made another comment about
her doing it by accident and something else and I told him he is a piss poor manager if he
really believes that or an employee is going to tell him they did it on purpose! Wow quit
breathing my air! The smart, sane people need it.

We bought a gas kitchen range from Menard's in Sedalia, Missouri on Jan. 7, 2013 and had it installed by a professional on Jan 9, 2013 but found the stove was defectived, but was covered by a warranty, but after several calls to Menards was told by Trish in appliances that there was NO ONE in our area to service the warranty, the nearest service was 300 miles away. And theywould not come that far to service it even if it was BRAND NEW and under a WARRANTY, she then told me she was having the defective parts shipped to me by FedEX and I could repair it myself, I told her that was not going to be possible as I do not know anything about repairing appliances let alone to buy a new product and they tell me they will send me parts to fix it my self. Made several more calls and Menards agreed to have a contrator to come out to my home to check the stove out, and the contractor looked at the stove called the MANAGER named KENNY at the Sedalia store and told him the stove needed to be replaced, and that he would come back out and install it, and that KENNY would have it delivered the next day and pick up the defective stove. When we did not hear from Menards on a time when I would be getting the replace stove, I called Menards asking for KENNY, was told KENNY was not there but asst. Mgr. JOHN was there, and was told by JOHN that he would check and give me a call RIGHT BACK on when the stove would be delivered, and 2 hours later I get a call from TRISH telling me she was still working on getting someone to come and service the stove under warranty, I asked what happened to the stove being replaced like I was told by KENNY and JOHN, she said she did not know anything about that, but would check on it and "GET BACK"with me, several hours later got a call from KENNY who was slurring his speach and hard to understand told me that on Monday (3 days later) someone would contact me about possibly setting up a time the next week to come out, I told him that was not acceptable as I had no way to cook meals for my family and handed the phone to my husband after a short time talking to KENNY my husband asked him if he was drunk, and KENNY hung up on him, we called Menards right back and KENNY was at the store but not on duty but they put our call to him, he thensaid it was not HIS PROBLEM to take it up with the manafactor, but after some harsh exchanging of words KENNY then agreed to have someone delver another stove on Jan 13, 2013 and pick up the other stove but he would not have it installed that will be for us to pay for AGAIN, we still do not have a stove no way to cook meals out money on a appilance that does not work and the propane company has red tagged NOT TO BE USED UNSAFE
We have tried to find out who is the area manager with no luck and when we called the corp. office was not allowed to talk to anyone "ALL COMPLAINTS ARE TO BE PUT IN WRITTING AND WOULD TAKE 30 DAYS FOR A RESPONDS .

Menards is un reachable when you need help """"""""""""""""I am EXTREAMLY DESAPOINTED with the way I have been treated at your Effingham, Illinois Store. I ordered a special order ( EFFI30147521 ) lumber order and was told seven days. It took almost three times longer then that to get in. I called the store on may 6th, 7th, 8th, 9th and 10th to see if it was in ans was told no it is not in the yard. I even told them their on line tracker said it was in their yard on the 9th. Finaly on the 11th they said they had found the order. I went to pick it up on the 12th. I was told it was in a certain door and did not see the order so tracked down two workers. I asked them aand they said they had no idea where it was and turned to walk away. I asked them again if it was not to much trouble could they locate it. They said well I guess we could. We found the order and it was partially damaged. One board on the edge had been hit by a fork lift and was damaged. I asked if a replacement had been ordered and the guy said why dont you want the damaged one. DA. I asked him to reorder it and he told me the guy at the guard shack did that. I asked for a printed copy of order and he said he had no idea how to perduce one. I asked him to contact his supervisor and he stood and watched me and my 12 year old son load the order onto the truck. He neither at that time got the new order placed or offered to help load the truck. I am not sure where you grew up but as an adult I was taught to never watch a child work and not help. i also asked about attaching a order for two additional pieces of lumber to come with the re order and was told there was no way I could get them combined. I finaly left the yard with a partial order. The next day I contacted the manager via e mail and informed him of the events and asked if he could ecpedite my re order since they had damaged the original. I am still waiting for a confirmation on the delevery. The manager also was un professional in tone and attempt to answer my problems. he had one excuse after another about the problems and told me the damage happened at the factory. i asked then why did he not reorder and wasnt there a record of the damage on the invoice. he said to just not worrie about it he was the manager and Menards set it up for him to handle problems like me. I asked to talk to a district manager he said there is none. I asked to talk to corporate he told me to contact the web site. Again I have called dailey and still no answer on expediting the order. I even called the Manager of the Champaign store and he tried to get the manager of the Effingham store to try and call me back. The only info I had was a call on my voice mail that said it would be in when it came in.

I would like some help here. I would like a call from corporate to me and help me complete this order. I also would recomend that you send an inspector in as I have noticed multiple electrical and fire code violations in the yard. safety first and your store is a hazard.

Hello, I own an exterior cleaning company in Rolla, MO.

I recently visited the store and noticed it was in need of some cleaning on the outside. we offer building cleaning and sidewalks if that is something you interseted in.

we are licensed and insured

Thanks, J&D Wash co

ordered custom counter tops was never told if opted out of the template I would be in eligible for any returns. I received the wrong color and one of the 3 cuts was short by 2 ft. Corporate told me it was my fault for not checking the work of their employees.

I bought eight particle shelving boards Shelving, B4E 5/8x/11/3/4 x 48 long not even one year ago for my bath room and my bed room. They have all warped very badly unusable for shelves. UPC [protected] Made USA Dakota Panel Rapid City, SD The only weight on these shelves were towels and sheets.

bough a masterforce utility knife supose to have a scree to tahe off to change blades it come with a plug where th screw shoud be no wat ti change blades

ry to abused me and make double charge on my credit card.

Store location 850 NE 167 th St., N Miami Beach, FL 33162. Transaction [protected] on 07-28-23.

It’s been 4 days and no phone call. than got a hold of

Menards Corporate Complaint Number

775.256.6263

Mailed rebate on 5/27/23 and never received. At Richmond store to inquire and all I was told was to get on web site and report lost rebate. No one offered to get online while i was in store to look for me.

My rebate card is worn and has been used twice for a total of approximately $13.00. I was told they could not honor it the third time because the barcode was not legible. Receipts have been discarded. The two transactions were within the last 2 weeks.

Rebate recept never was honored and is not the first time. Stopped to buy from this guys and try to give another shot but still the same bunch of scammers! They say never received or refund offer are expired.

Menards Scam buyers hoking with marketing malpractice to refund a rebate and never did

I had many close call accidents because of this and observed other drivers

who experienced the same.

Simple solution - Remove the tree.

Thank you,

A concerned customer

Tim Blejski

blejski@comcast.net

[protected]

Never received my rebate checks. Was sent initially in July. It was supposed to have been nailed in September but I never received it. It was submitted again and supposedly mailed 1/9/23. It’s now 2/8/23 and again no check. So disappointing. Drove a distance and spent a lot of money with the hopes of using the rebate for more purchases.