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I purchased a Lyons bathtub (model 3060) and shower surround form Menards. After less than 2 years of use, it has developed 2 cracks in the floor of the tub. I have spent over a month trying to get my money returned under the warranty claim but have not got any response form Lyons at all, and only responses from Menards saying basically "It's not our problem". I have now gotten to the point that I have informed them I will be employing a lawyer if I don't receive immediate resolution to this problem, but am not really holding my breath on a resolution from them. I have been assured by a management members at Menards that Lyons will contact me "by the end of business today". That was on September 19th. I have went through submitting a warranty claim form to Lyons, with no response. I have emailed the person in charge of Plumbing items at Menards and have gotten nothing but a runaround.
Menards doesn't stand behind their products and their idea of customer service is a joke - it's more a customer disservice!
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We again bought the same tub and getting crack today is like 4 inches long. Started out only 1/2" long. Needless to say paid good money to have installed and now to have removed? The first crack happened at less than a year old. I like Menards, but question Lyons quality. Looks like it needs thicker reinforced fiberglass, with support for weight underneith.
We bought the same tub from Menards in November of 2006 and have recently discovered cracks and leaks in the botttom. Went to Menards and funny thing is floor model has the exact same hairline cracks in the bottom of the tub that caused the leak in ours. Has anyone heard anything back from Lyons Industries?
Never threaten with a lawyer unless your going to use one. Everybody bluffs I've been in much bigger retail then tubs. Places like this hear attorney threats by the hour.
what you have to do is bring that tub back in there on their on a Big sales day or between 9-5 on a week day.. Let anyone within 10 feet of you know how dissatisfied you are. Show and tell---Show and tell.
Next ask directly for the Store Manager G.M. If that fails bring cell phone in hand. Ask to speak with his boss. If his boss is'nt in ask him whose above your boss. That really intimdates them. first just ask for the name. He'll 95% of the time give you the name. Then ask for his for number and start to dial right in front of him. Be very professional don't make threats you can't promise when lawers are $200. an hour. You know and they know you can't win with that.
If I was in your situation, I would contact the Better Business Bureau. BTW this is probably an issue with the manufacturer and not the seller. Most stores accept 90 days not 2 years.
You can contact your Attorney General's office and they will help you. I never knew this until recently when I heard our Attorney General on a local talk show. I was amazed at all of the things she said they will help with. It's like calling a lawyer who has the largest artillery. One call from them and I'm pretty sure you will get some action.
Tonight while taking a shower, I noticed a crack in our tub. I woke my husband to ask what he wanted to do for a temporary couple day fix. He thinks ours is the same model as yours. We installed it in Oct 2006 and here we are in April 2008 and it's cracked.
did you foam or concrete underneath
I think u called it lack of proper installation.
That's exactly what he was insinuating and he's probably right. I installed the exact same tub in my basement bathroom back in 2008. Put the expanding foam down underneath it when installing. It fills the voids and helps prevent the base from flexing ...which of course leads to cracks. To be honest that shower was only used maybe half the year. Regardless, we just sold the house 4/21 and it showed no signs of cracking. I call 13 yrs or 6 1/2 yrs of usage a pretty god deal for something that cost me sub $300. I'm about to buy another one for a bathroom remodel. For $248 and $6 for two cans of expanding foam, it's a steal.