Menards
reviews and complaints

On 2/26/2015 I purchased an electric Black & Decker lawn mower, Model CM1640 (Walk behind 40V 16" LI-ION Mower) and a replacement plan, which covers SKU 2701256 through 2/25/2018. Last summer, 2015, the handle broke on the mower. I took the mower to the Menards Service Center (Small Engine Specialty) 2373 Washington Rd., Sunnyland, IL [protected], telephone number [protected]. Black & Decker refused to honor my warranty. Without thinking, I paid the $45 charge. In June, 2016, the handle on the mower broke again. I took the mower back to the Menards Service Center on 6/6/2016. After six weeks, both Black U Decker and Menards refused to honor my warranty. I paid the diagnostic fee. It was determined that I had a replacement warranty and I was instructed to take the mower into Menards with the understanding that they would replace the mower. However, Menards no longer carries this model mower.

I was informed that the only option I had was to pay an additional $50 and Menards would replace the mower with an electric mower by a different manufacturer. The store manager was not in. Assistant manager, Adam, informed me that was all they would do. If I did not pay the additional money, they could not help me. I left with the broken mower. I feel this is unjust as Menards is not honoring the warranty contract I purchased with the mower. I feel that they should either repair or replace the mower.

I filed a complaint with Consumer Affairs o 7/27/2016 with no response to date.

Bought kitchen cabinets. Computer showed cabinets, paid for them, then they were not found when I went to get them loaded on the truck I was renting from them. It took so long, about an hour and a half that I was running out of time being able to bring the truck back by their policy by 9:30 pm. Unlike Home Depot where you can just keep the truck overnight especially if the reason you are delaued is because they took forever to load! I complained and asked to speak to a manager. Very rude person by name of Race showes up and claims to be the General Manager for the store. In a threatening manner he tells me that if the truck is not back by 10pm, latest, I will be charged with car theft even if the reason I am delayed is their fault! He was entirely unreasonable and.then has.the nerve to tell me that I signed an agreement when I rented the truck and if I didn't agree to it I shouldn't have signed it. That was his way of handling the situation I was in because of their fault. Then, I was forced to return the truck because there was no way I could bring it back within half hour. So, I paid for delivery a week from then. He didn't even consider giving me a discount on the delivery which I would not have had to do plus the waiting for.the delivery had they loaded the truck in a.reasonable time frame. Then, I get the cabinets delivered and the first one is damaged. The delivery guys refuse to take it back. I have to call Menards and they want to charge me to come pick it up! After pleading with them and waiting on hold for 45 minutes, I get a confirmation that they will pick it up at no cost and I am being given a date. On the I call the store to ask when about will the pick up of damaged merchandise happen and I am told.to call the delivery guys. I call them, leave a message. Couple hours later they return my call and I find out that I am not on their paperwork. I call the store again. Talk to another person that tells me the first, who confirmed my delivery today, didn't know anything! So, I ask for a manager. Manager not there but will return call. Eventually I get a call back, I was not on delivery, pick up schedule but he will try to make it happen. Eventually they tell me that someone will come within next hour. An hour later I get a call that within 30 minutes they will come pick it up. Eventually they did bit I am still unclear about how the refund will happen! I never want to step into their store again unless its their going out of business sale!

Livonia, Michigan location - the worst cash register personnel I have ever met.
I am redoing my back yard, piece by piece over the past few months. Every time I went into the store the person at the register was extremely rude. I brought it up to the manager, each time, and they said "I'll have a talk with the person". These register people were all young men. That's one issue. Then, every time I went in to pick up river rocks, they had a different policy as to what you must do to order and pick them up. 1st, go to register and they will look up the number, pay for it and then go around and pick it up. This was the best choice I thought. Next visit, go to the service desk. I did that 3 times, no problem. Then a VERY RUDE Young man refused to do so. When I asked for his manager, he actually told me that he would NOT get him. Wow, really. So I found one, very helpful. Told me, the store had recording devices in the store and they will see what happen. I felt much better. Luckily the next time I went in, he was not at that position. Then I went in, and asked where to order it. They told me the cash register. Rude young man told me he didn't have time to look it up, please come back when I had the number...AHHHH... I left. Came back later that week, ask for a manger, who then told me I had to go to the building department and place the order there, and then come up to the register and pay for it.

My question, whatever happened to customer service and making things more convenient for the customer? I can't be the only customer having this problem. Menards in Livonia doesn't believe in that. They actually need to hire cashiers that are more helpful, and better policies for people buying supplies in their landscaping department; for instance: cashiers in the gardening and landscaping department that take care of all your needs in that department.

On July 24 at 7:30 am, I made an online purchase of 3 shelving units to be picked up in the store. The next day I went into the store to inquire about the status of my order. The cashier and another worker informed me that the items were not available and they were waiting for a truck to come in with the items. I told them I would just get a refund. They sent me to customer service for the refund. Well, the customer service rep. seemed puzzled. She informs that the computer says that there are 34 shelving units in stock. Yes, 34! This is the second time that I have had issues with the online store pick up process. If you are going to have this service, please hire workers that want to do their job. The staff that was on duty at 10:45 am on Monday, July 25, 2016 were lazy and liars. At least, the customer service rep. was courteous, helpful, and willing to work.

Saturday, July 23rd at the Schererville, IN store.
Rubbermaid large storage shed that was posted in the store for $199.00. When we got the LARGE item on the cart and took it to the register to check out, the price rang up at $279.00. After going back to the display and seeing the sign was correct, but in small print it said it expired on 7/6.

So the store manager, Jim, came to the register and said the best he could do because it was an expired sale, was to give us $30.00 off.

I can understand missing a sign one or two day (maybe even a week) after the sale is over, but this is 3 WEEKS that this sign has been up and listing an incorrect price.

I feel we should get the Storage Shed for the price that was POSTED! NOT $30.00 OFF. It's the fault of the store that we were misled into thinking it was $199.00.

Jim said that "he didn't have to give us the $30.00 off" and the store has the RIGHT to not honor the POSTED SALE PRICE!

I shop at Menards quite a bit, and have been a loyal customer, but I'm very disappointed in the decision of JIM. I enjoy shopping at Menards, but I feel strongly about this purchase and this decision. Please reconsider this request at your earliest opportunity.

I ordered 3 new windows for our old seasonal house that I'm redoing. I will be replacing the siding completely and I said it is like a new construction.

When I picked up the best Jen-Wen windows I saw there wasn't any nail flanges on them.

I mentioned it and the one Menards guy said after a bit those are pocket windows. I had no idea. Every window I've put in had the flange to nail.

Now I've discovered that the order fellow just decided that I should get those pocket windows! What in the world will I do with them now!

I've just about had it with Menards and the junky way they do things!

Menards Scottsbluff Nebraska

I am writing to file a formal complaint against the General Manager (name unknown) and Department Manager Spencer Drake, at the store located in Scottsbluff NE.

On July 3, 2016, between 12:15-12:45 pm mountain time, my daughter, her friend, and myself were in the store to purchase products. We were looking at the Clearance lumber. We asked a store representative about the pricing. His name was Andrew. He told us that all the boards in the specific rack were $6.99. He also stated, that at the checkout if they had any questions to have them call him. A cashier then, contacted the Building Materials Dept to ask about pricing. At that time, Spencer Drake stated that the board was $19.99. I said, no we were told $6.99. Spencer then advised me to return to the Clearance location. At this time my daughter and I walked back there. Spencer was very rude and sarcastic when, I told him that Andrew stated, the wood was $6.99 and that was also the price listed on the tag above the items. Spencer got all mouthy and said, I am not giving you that wood for $6.99. I said, that is the price that both Andrew and the sign state. He said, I don’t care. It was put in the wrong Clearance place. I stated that was not my problem. I then said, I will take a pic of the price marker and dispute with management.

At this time, Spencer began trying to block me from taking a picture of the price marker, by jumping up and down and waving his arm around. He also began swatting at me in attempt to take or knock my cell phone from my hand. I said, who are you. He gave me his card and walked off. He threatened to have me escorted out of the store and I told him if he laid one hand on me I would call the police. He said, do whatever you want, as I am the manager. He stated that there was some sign in the front of the store that state no pictures. I said, I have never seen any such sign. He was yelling at me and threatening me.

Let me be clear, I have taken pictures of items in the store before to send to friends and family of products I wanted their opinion on and no time was I ever told not to.

At no such time, does any Menards employee of any status level have any such power, authority or any legal binding jurisdiction to attempt to damage, destroy or confiscate a cell phone from a customer. That is in direct violation of my Constitutional Rights. In fact, the United States Supreme Court, has ruled that not even Law Enforcement of any Jurisdiction can damage,
destroy or confiscate a cell phone from an individual taking pictures or videos anywhere at anytime. Therefore, Menards is not above the Law.

It is grossly embarrassing and in direct violation of my rights, that Menards would employ individuals who feel the need to act out or possess aggressive, disrespectful and belligerent manners and behaviors.

Your General Manager did not have the common courtesy to introduce himself or offer any resolution. In fact, he made it known that he could careless and that he felt it was beneath him to have to even come talk to us. Maybe he does not feel that customer service is part of his job description. He stated that the wood was $19.99 and he was not letting us purchase it for $6.99. I asked him if he had video footage so that he could review the incident that took place with Spencer. He shrugged his shoulders. He did nothing but try to cover up for Spencer.

I do not know who hired these two individuals or found them suitable for the positions in which they hold, but they both should be terminated immediately.

Menard, Inc. Guest
Services Tue, Jun 21, 2016 at 3:51 PM
To: "[protected]@gmail.com"
David,
I'm sorry and I'll pass your email on to the rebate processor involved for response.
Thank you,
Ray
Original
MessageFrom:
[protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Tuesday, June 21, 2016 2:34 PM
To: Menard, Inc. Guest
Services
Subject: Website Guest Contact 06/21/2016 02:33:32 PM
Name: David McKee
Address:
7947 Riga Hwy
Riga, Michigan 49276
Email: [protected]@gmail.com
Sent: 06/21/2016 02:33:32 PM CST
[protected]
I have a huge problem that needs immediate attention.
We went to the store on E. Alexis in Toledo Ohio two weeks ago to order some Novabrik. We were told there was a full
pallet in the bargain area. We looked at, was the same color we wanted so we purchased that along with special ordering
two more pallets.
We were given a discount price on the pallet in the yard as it was a return. We had all three pallets delivered today, and
the pallet that we were told was full pallet, was not. We were flat out lied to. Called the store manager, Joshua Barrier, and he told
us to bad, nothing I can do for you. This is totally unacceptable, and I am requesting that Menards makes good on the
missing Novabrik by refunding the price of the missing briks. The total refund price would be around 240.00. I am confident that you will get this matter resolved in order to avoid any further action. By the way,
the pallet that we received the discount on was originally priced at the regular purchase price of 590.00
It has been two weeks and numerous emails to Menards corporate headquarters, and as of this writing nothing has been done.

my wife and i picked out carpet and paid for it, the installer went and picked it up and installed it, my wife and i got home and found out menards had given installer wrong carpet, installer already had furniture, doors and trim done.i went back to menards the following day and told them what happened, gave them the pick up slip and they acknowledge that they had made a huge mistake, i talked to three different managers there, they simply offered to replace the carpet if i brought the old carpet back, i let them know that i had paid almost 500.00 dollars to have this done and if menards was going to pay for the second installation, they got rude and laughed at me and said no it wasnt there responsibility, that i should have been there when the installer laid the new carpet, i then asked to have main office phone number and the one manager told me had to contact menards on the internet, and smuggly told me good luck when i told him i would just go talk to an attorney and find out how menards could make the mistake and i had to pay for it

Purchased the unit brought it home. Went to use the trimmer and found out that they didn't include the Oil for the machine. Went to store and purchased oil for the motor and some gas.

Put the motor oil in and filled with gas. Read the booklet on the machine for running/starting. The booklet was different than the machine, the machine had an on off switch vs trottle. Tride to start machine, primed ect... machine didn't start after letting it set between pulls and primes didn't want it to flood. Did this about 30 minutes and went back to the booklet. Read about pulling spark plug (spark plug puller included with purchase). Pulled plug cleaned and replaced. Repeated above and got sick of playing with this new machine.

Brought back machine to menards and this is when true customer service came - I was told since I put gas in the machine they had to handle the return different. Couple people came up and started giving me a third degree on the mower - I told them the above and said I no longer want the machine since I have had all these issues. Continued to get the third degree... including the "manager of the department' telling me that I should have gapped the spark plug when I pulled it, and that everyone who owns and lawn mower should own a "SPARK PLUG GAPPER" I asked if the had a gapper and the guy told me that they had them for sale. I'm pissed off now as this has taken another 30 minutes. I said enough obviously they are not going to help what do I need to do, they told me I needed to to to North Dirkson with the mower. I then said the other store they said no another company. This added to my disbelief. I asked them if this company was open as it was Sunday they said they would check. I then said I wanted to talk with the manager. He said I am the manager, I said I want to talk to the store manager, he went to the phone and talked to someone. Came back a while later and said the manager said to do a refund. I never recieved any remarks from the Menards people on an apology for what their product put me through. My suggestion if they ever read this would be to offer to all their customers a "FREE SPARK PLUG GAPPER" as everyone should have one available.

Menards offered an electric fireplace for $275.00. Then the big 11% off period reduced it to $244.75. We bought two units. One for us and one for our daughter. Both remote control units worked for a week to ten days and both units failed.

The next time we were in the store, the unit is now offered at $232.00. I asked the clerk and he said that I should have gone to Lowe's. I called menards and asked for the name of the President. I was told that Menards is a privately owned company and that information is confidential. So, I wrote Menards addressing my letter to The President. I got a one line response that I was too late and had exceeded their 14 day maximum period of adjustment. Further, there was absolutely no reference to the issues we have with both of the remote controls.

i bought some celling boardsthat had a price on the display of x amount each, when i said that i need 36 of them they said oh you have to buy the whole carton of 10 and when i asked why does it say apeice then they could answer except that its what the computer says.I said fine i need then so i guess ill take the extra one's so they print out the order and i look and the price is 1.60 more than what the tag said, so i asked to see a manage the said he's in a meeting i can wait if i want.well time is money and you just robbed me of 100 bucks now you ask me to waste some more time for your incompatince, we just spent alot of money there and thats all they will get im shopping else where

I went to your store in Morris IL and purchased a GE 1.6 CF microwave on sale for $175.00, Turkey fryer for $59.00, Bluetooth under counter radio for $30.00 and a turkey injector for $8. My main complaint is your store does not offer a military discount. All the other large stores of your genre do such as Lowes and Home Depot. They offer 10%. I am a veteran who just passed my 20 years service in the Army. I have deployed 4 times to the middle east. I also live on a strict budget. I assumed since Lowes and Home Depot offer the 10% your store would as well. I guess I won't be making that assumption again. It stinks to because your store is 20 miles closer. I will be sure to tell everyone I currently serve with and family members about my experience as well. I purchased almost $300 worth of merchandise and was counting on that $30.00 off. My other issue is I purchased the turkey injector that is distributed by grill shop. This injector didn't even have the needle in it. Now I don't have an injector to inject the turkey. I would appreciate anything you can do for me. I can take the injector back and exchange it but I shouldn't have to. I would appreciate your response to the no military discount issue. My name is Donald Wort 2753 e 2551 rd Marseilles IL [protected]

I worked as a cashier and quit without notice because I was sick of standing on my feet 7 or 8 hours 5 nights a week with few breaks if any and having to put up with complaining guests all the time. Many guests yell at the cashiers and the cashiers have no control over pricing or stocking or policies and apparently don't realize that yelling at cashiers gets nothing accomplished or changed. Was expected to work more than 8 hour shifts but when I said I wouldn't or couldn't, was put on closing shifts exclusively. They have not paid me my last check and blocked my access to my pay stubs. Wondering if they plan to accuse me of something. I did not steal from them but since drawers are not counted before or after you start cashiering, they could make it look like you stole and take the money themselves. I just walked out because I was fed up and had another employment opportunity that I felt I would like better and do. I do not recommend it as a good employment opportunity unless you are willing to give your whole life to them and play their little games, which apparently all the managers play and they try to pawn all their work off on the lower echelon. Training was minimal or rushed and often managers would tell you the answers to the online questions just to get you back to work quickly. It's all fairly dishonest if you ask me and if you want a good career in retail, this is probably not it.

I purchased railing for my deck. At the time of purchase the person installing The railing was with me and discussed the measurements of the railing. The menards employee said we needed a certain amount. My contracted disagreed. Employee insisted he was correct . I purchased the recommended amount and there were 20 rails not used at a value of 120 dollars. The store insisted I pay a 25 percent restocking fee even though it was there mistake. The manager would not listen only repeated that it would be a 25 percent restocking fee. This is a great racket and exploitation of the customer. This happened on 11/4/2015. I will be talking with the day manager but do not expect any resolution. This company is getting difficult to deal with. There are many times I go to lowes for there customer service. In fact I went to lowes when purchasing storm doors. Menards and lowes had the same door and I was buying other product at menards since lowes didinot have what I wanted. Menards would not honor the cheaper price that lowes sold for . The employee I was working with told me she had talked to the management about this before and they said no they would not price match. Menards will put them self out of business if this attitude is continued. The publics will get tired of getting robbed intentionally

I worked as a cashier at Menard. A 7 hour day and a 5 hour. I was directed to clock out for my 10 minute breaks to use the restroom, climb stairs to sit down and rest my back and feet. I sat down I only had time to eat one chip take a couple drinks and back down the stairs to clock back in from a 10 minute break. Today I told them I was not happy.