Memorysuppliers.com / Unethical business practices
On December 9, 2004 I ordered some memory from www.memorysuppliers, com via their website. They detail that they ship same day to within 24 hours or the shipping costs are free. They confirm your order by email with a message to advertise a link to their site on your website to receive a $5 credit back on your credit card for that order. Also that your order will receive either a USPS or a UPS tracking number at the same email address within 48 hours. If you do not receive this tracking number by then to contact them at www.support@memory supplies.com.
I emailed them on the 12th to notify them that I had not received a tracking number. They responded on the 13th at 1:56 pm Eastern Standard Time that my order has indeed been shipped out via USPS and will be delivered shortly. Our USPS software has been a little slow sending out USPS numbers, it should be delivered any day now. At 4:48 pm Eastern Standard Time on the 13th I received a tracking number that only showed that a notice had been given to USPS on the 13th to pick up a parcel at Memory Suppliers. This is the only message thru today's date that has shown at USPS for that tracking number.
I notified them by email that they advertised same day shipment and wanted a refund for the shipping charges. On the 14th I received a message that they sincerely apologize for the delay in shipment and that they will refund my credit card for the shipping charges (within 5 business days) as per our "Same day shipping guarantee." As of today's date no credit given but the charge for the order was made on the 9th of December.
On the 17th of December Yahoo!Shopping asked for customer feedback on the order and I gave them my opinion which was not a good rating. That was after I talked with USPS and they stated they had no package with that order number to be shipped. I received a message back from Memory Suppliers very quickly stating that they sincerely apologize for the headache caused and will make sure accounting refunds my shipping charge.
On the 18th I notified them that I wanted my charge card refunded for the whole order since it had not been shipped. They responded and stated that once I received the shipment, to return it and at that time they would issue a refund. That didn't make sense to me since it had not been shipped according to USPS. I emailed Memory Supplies back and asked them to give confirmation that it was in the mail system. They sent me back a copy of my order with the with the tracking number which was the same tracking number that I had called. USPS on.
On the 20th I emailed them again that the order was not shipped and they responded that it does seem like USPS is just very slow around this time of the year. They were sorry for the delay but it will arrive shortly. If it does not arrive by Friday, we can assume it is lost and we will reship it again. Why they don't the just check with USPS themselves. I'm not going to have this item reshipped after Friday and start all over again with this vendor.
Normal priority delivery for USPS takes two to three days not two weeks. It is the responsibility of the vendor to get the goods to the customer not the other way around.
In the meantime this vendor has the use of your money and probably credit in his inventory for goods not shipped. This is an unfair practice that many companies try to get away with but in the long term catches up with them. My credit card company has been notified about this vendor. I just hope this might be helpful in watching out if you deal with this vendor also.
The customer service with this vendor is typical in that you get the same standard answers to what ever questions you ask. I wish to get money refunded by this company but it could take months. In some states it is not legal to charge credit cards before shipping the product. I'm not sure in this case, but whatever the case it is an unethical business practice.