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Memory Lane / Autorenewal of Subscription

1 United States Review updated:

Doing my tax preparation, I found a $ 39 charge for a subscription to Memory Lane/Classmates.com. I found the phone # (see in other comments) and called, selecting the billing option. I was on hold for ~ 15 minutes and spoke with a polite rep, who agreed to cancel the auto-renewal, but would not give a refund. I asked who the CEO is and was told Harold Zeitz. When I asked to be connected to him, this was not possible. I then asked to be connected to the rep's supervisor. I was put on hold for a few minutes and when the rep came back, she was then authorized to give me a refund. I asked for a confirmation email while we were still on the phone and received it. You can get your money back -- keep your cool and be persistent!

Ma
Feb 19, 2013
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Comments

  • Jo
      Aug 05, 2011
    Memory Lane - e mail not being recieved
    United States
    classmates.com

    my on line address is [protected]@gulftel.com my password is 6839319. your site keeps telling me that it cannot allow e mails to automatically connect to me, why. i am not sure how to answer optional proof.

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