Membership / bad service
I signed up the membership since October 2009. I'm not satisfied/ disappointed with the service provided by True Fitness management. It was indeed a beautiful pictures painted by the Manager when persuaded me to sign up the membership. But later, i need to make numerous call to find out about the promised deal I'm suppose to get.
It was promised that I will have 5x Personal Trainer, appointment was fix but when i turn up, the trainer wasn't there. it was promise again they will get someone to call up but in the end no one call up. It happened twice.
Promised that my introducer will get a bag if I sign up the membership but until now she haven't get anything.. I wonder how long it takes to get the bag process? Again, promise to call & get back to me but never.
I was given a free trial for True Spa, appointment was fixed but when me & my friend turn up, was told that one of the lady worker hasn't turn up & we were asked to wait...when asked how long we have to wait.. the lady answered was I'm not sure... I mean what kind of service is this??
I feel really cheated. The membership cost me nearly RM6, 000 (its a big amount) & I certainly feels that is not worth for this kind of service.
Please let me know what should i do to get my money back.