MY NAME IS MELVIN BUTLER, AND I AM A NEW CUSTOMER. I HOPE THIS MIS- UNDERSTANDING CAN BE RESOLVED AND I CAN CONTINUE TO ENJOY MY MEMBERSHIP. WHEN I SIGNED UP IT WAS UNDER THE IMPRESSION THAT I WOULD HAVE ENOUGH TIME TO DECIDE HOW MANY TIMES A WEEK I WOULD BE ABLE TO SEE MY TRAINER. I DECIDED TO SEE HIM ONCE A WEEK. BEFORE I WAS ABLE TO LET YOUR REP KNOW THE PAYMENT FOR TWICE A WEEK WHICH CAME UP TO $239 WAS DEDUCTED FROM MY ACCOUNT. I NEED TO KNOW IF I CAN BE REFUNDED THE $139. AS I STATED ONCE A WEEK IS GOOD.
TWO QUESTIONS MELVIN. MY FIRST QUESTION IS WHY THE HELL IS THIS ALL IN CAPS? IT'S REALLY ANNOYING FOR MOST PEOPLE TO READ. WHEN I SEE ALL CAPS, I INSTANTLY ASSUME YOU'RE NOT INTELLIGENT. MY SECOND QUESTION IS HOW THE HELL IS ANYBODY SUPPOSED TO HELP IF YOU NEVER EVEN MENTION THE NAME OF THE COMPANY YOU'RE HAVING PROBLEMS WITH? THINK MELVIN, THINK.