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Meijer
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www.meijer.com
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1.2 770 Reviews

How responsive is Meijer's customer service?

34 Resolved
727 Unresolved
Very poor 🤒
We don't know much about how Meijer handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Meijer and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Meijer shoppers reviews and complaints 770

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Newest Meijer reviews and complaints

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C
1:25 am EDT

Meijer managers/store director

I know someone whos never worked a Friday night do to religious beliefs and after 19 yrs want to take it away from me. That is discrimination against them. You knew they were an now trying to take it away. You can not just do that they can get a lawsuit. Tell me why after 19 yrs they now are trying to force everyone to work weekends and wont work with them for the religiois reasons. Makes me not want tl take my business to them if thats the way they treat emoloyees

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C
8:02 pm EDT
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Meijer lake and trail boots

My husband works at a factory and I purchased him a set of these boots about 2 months ago and the sole of bot boots is ripped open and falling apart. We are a family of 7 so when we make a purchase of any amount we expect them to last. We spent $60 on these and they should last longer than two months. I am not sure where to go from here but I am very upset with our purchase.

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P
8:33 am EDT

Meijer meijer small curd cottage cheese, 3 lb

Date of the incident: 16OCT18
Client number: [protected]
Date code on package: 10/29/18 06:02 #39-222 NT/RC 2

Description of incident:
On 13OCT18 I purchased two containers of Meijer Small Curd Cottage Cheese, 3 lb. On 16OCT18 I finished a yellow container with a date code A OCT [protected]:38 and opened at blue container with date code 10/29/18 06:02 #39-222 NT/RC 2. The aroma coming from the blue container was not pleasant. The container stated it was small curd, but the produce in the container was large curd. The taste of the blue container cottage cheese was not pleasant. For the last four years I have been purchasing one or two 3 1b containers of cottage cheese. I am very disappointed in the change that Meijer has made to their cottage cheese.

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A
9:56 am EDT

Meijer meijer distribution center

Newport facility
8857 Swan Creek Rd, Newport, MI 48166

I'm not sure how this location is still open, some of the workers are rude and are absolutely lazy, it shouldn't take over 8 hours to unload a truck (as I'm still sitting) I'm guessing if the workers would actually do their jobs instead of the multiple breaks they take they may actually get some work done, the drivers who might I add haul this crap and keep you in business are treated like [censored], something needs to be done because this type of work ethic and terrible customer service as well as the terrible reviews you have will get your doors closed when these drivers stop taking loads in and out of here and tell family and friends to take their business elsewhere

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M
4:57 pm EDT
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Meijer size 10 1/2 lake and trail boots.

I am writing this complaint about these boots called Lake and Trail before i go back to meijer in camby for the 3d time to return my boots for the same reason all 3 times.
The first time i had the boots for less than 30 days. When i was at work, and now im on my feet for up to 15 hours a day. So i expect to stay at least half way comfortable because i do landscaping i walk with weed eaters all day and ride big walk behind mowers all day as well. As i was in the middle of a large property weedeating the fence line i had a horrible sharp pain on the bottom of my foot well i look at the bottom of the boot and theres about a 6 inch piece of metal sticking out of it that has come out of the middle of the bottom of the boot.
And the same issue occured the other 2 times as well i have pictures and reciepts to prove every transfer of all 3 pairs of boots. Since the metal in the bottom of the boot that i paid about. $50.00 for, has left a sharp pain on the bottom of my foot if i step on it the wrong way, or if i put too much pressure on the area when i was poked by the metal.

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4:42 pm EDT
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Meijer stocking clerk/no consideration for elderly or disabled in the store

There was a stocking clerk that had his L cart parked in the middle of the isle of the paper, Kleenex, and other products and would not move. Did not acknowledge us...stood there staring at the shelf did not put one thing on the shelf and kept us from entering to shop that isle. He has a gote pony tail, white pants blue shirt and a hat.

There are no benches in the back of the store in the main shopping area. I am disabled and need to sit from time to time and you have no idea how hard it is to shop and not be able to do it all at once. I have never been in a Meijer that does not have seats for people like me and elderly who need a rest from time to time

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E
12:11 pm EDT
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Meijer deli dept handling cheese or any other item.

I came to Meijer to purchase some cheese. I looked at the display window, but it
did not have the cheese I wanted. The woman left the area and went to another place to get the cheese. I noticed there were many other people that went to that
storage place and handled the door knob some with gloved hands some ungloved.
When the woman returned, she did not change her gloves. I asked her to do so,
she replied "I DON'T HAVE TO". Who trains these people? They do not know the
basic principals for food safety. No wonder people are dying of Listeria etc. Customer must keep their receipts so you have proof where you illness originated.
I have gone to other Meijer's, they seem to have the same problem with food
safety. NO TRAINING !

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L
10:14 am EDT

Meijer bottle return, produce stocking, robotic customer service

This morning, I had a series of totally unpleasant experiences at my area Meijer store at Utica & 15 Mile Road in Fraser, MI.

1. Every bottle return section was filled with people with huge numbers of returns. It appeared to be a bunch of people who knew each other and they tied up the returns so that no one else could use them. I returned four different times and there was no let up. Perhaps there could be one return for those of us who do not save up grocery carts worth of empty bottles.

2. At least four people with produce poured out of the back room at one time, almost knocking the customers over, and blocking any ability to access the produce we wanted to buy. It would make more sense to stagger them so that your customers could still purchase, or do stocking at night or very early in the morning.

3. The cashier was the most unpleasant experience I have been provided as far as customer service. He did not greet me, was robotic in everything he did and never once produced a smile. When I reported this to the supervisor, all I got was o.k., o.k.,
o.k. Never a thank you, I will look into it, or I will see what we can do to remedy this. I have had a few unpleasant cashiers at this Meijer, but this one was the worst.

I shopped 10/05/2018, began at 9 a.m. and checked out at 10 a.m. I usually spend about $100.00 a week, but if this kind of experience continues, I will shop elsewhere.

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Update by Loraine Murphy
Oct 05, 2018 10:15 am EDT

I would like to be informed regarding how this will be addressed.

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M
8:45 pm EDT

Meijer I am complaining about the workers

I am complaining about the workers at meijer in Terre Haute IN! I am a job coach for people with disabilities who are mainly very hard workers but unfortunately this meijer will not work with individuals with job coaches or many disabilities! Not sure why? It upsets me and I'm reaching out. I like to shop at meijer, but I witnessed three employees on their phones when I have Individuals who are hard workers who would kill for their job! This experience was not a good one and I don't know if I want to go back and shop!

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M
3:38 pm EDT

Meijer moldy crescent rolls

I have absolutely had it with Meijer. From the empty shelves to the horribly rude employees, now a can of MEIJER brand crescent rolls that I JUST purchased, is moldy! I just spent $286.80 in this store and this is what I get! I've let cashiers overcharge me because they didn't know the price, or completely crush my bread because they carelessly bagged my groceries, or completely forget to ring up items altogether. I will now drive 30 miles out of my way to get my groceries. I cannot even tell you how upsetting this is, never again!

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J
10:17 pm EDT

Meijer employee complaint

I was at mejier around 4pm today, to pick up prescriptions. Before ending to pharmacy I was looking to se if anyone left behind a $20 prescription coupon. While doing that I was on the phone saying I'm looking for a coupon so I could get some $$ back to shop with (my script was going to be around $50) so I walked back by pharmacy then came back by self service to hear the employee and security talking and the girl amber says " she better just pay that $50 so her family don't get sick.. than I asked her if they talked of me, because I just said that on phone near her. She replied we ain't talking about you ! Then her and security say we're having our own conversation. So I said if you were I apologize and start walking away ! She says yeah keep walking and they continue to talk about me.. so I go back and tell her if she has something to say, say it. She then dropped her badge on the floor and security tells me I have to leave the store and can't speak to a manager or make a complaint.. I go to service desk where nobody wants to call a manager for me and security is screaming at me to get out or their calling police, I told him to please call police and manager. The manager finally came and says get out I tried to tell him what happened told him to watch camera to see what he said I'll look into it and told me leave with out getting anybody's information are this complaint.. I'm very upset I don't shop at any other store, and now feel like I can't shop there..

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V
7:06 pm EDT

Meijer deli rottsserie chicken

I enjoy getting your chicken when l am on the run. But l don't enjoy it being raw. I have several times have had the breast had blood in it. I usually get two for dinner and it really makes me mad to throw part of it away because its under cooked. I did finally call to complain today because enough is enough. Cook them longer please! Somebody could get sick eating under cooked meat especially chicken. If l didn't catch it and my granddaughters ate it before l caught them l would of been worried. You really need to check this. Thank you

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M
11:38 pm EDT

Meijer odor throughout entire store

There is a foul smell that's the strongest by the produce and aisles 1-4. I thought if we walked to the other end of the store it would dissipate, it didn't. I asked other customers if they smelled it, they did.

I asked about it and was told that they've been looking for the source and cannot find it. The employees are clearly suffering.

I also heard someone gag. It's almost, and I'm not kidding, like decomposition. It could be in the large air vents above aisles 1-4 ? I work in healthcare and the smell in this Meijer is comparable to some of the things I have encountered in the E.R.

I love this Meijer, it's close to my house, but I cannot go back until that odor is gone like many of the customers who told me the same tonight.

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M
4:09 am EDT
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Meijer Mastercard application

Last week I was shopping at the petoskey meijer store and approached by a meijer "associate" and asked if I wanted to fill out an application for a meijer mastercard. At first I said I did not, but the associate told me I would get $10 off my shopping cart that day. Since I have slowly but successfully been building my credit rating after a recent divorce, I thought perhaps opening another credit line at a place where I shop frequently might actually help build my credit rating, but I also worried that applying for this card might also do exactly the opposite. I asked the meijer associate, whose name was shelley (which I recall since that is also my nickname), if applying for the card would hurt or help my credit score. And she *assured me!* that it would "absolutely not" (

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F
10:39 am EDT
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Meijer refused to honor printed coupons

I have been using printed coupons at your store #134 for 8 or 9 years. Today, 9/30/18 the cashier got in a hurry and did not scan my coupons. She told me to go to the register and they would take care of it. The lady at the refund register said Meijer did not take coupons printed on a computer. She outright lied to me. Now I am out the $3.00 the coupons were worth. I worked in LP for 34 years and I know you can access store security cameras from corporate offices. This transaction was at 10:54 this morning on register #16 I think. Last week I used coupons on 9/23/18 on register #20 @ 14:32. You can see there that the printed coupons went through. This store used to be friendly and acknowledged you when you were shopping. Now you have to stop them and try to get them to answer a question. I have no alternative now, but to start shopping at Kroger. I know their prices are slightly higher, but I also know printed coupons go thru there. I used one this last Thursday.

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L
6:58 pm EDT

Meijer service

I live close to this store and usually shop there often, but tonight I walked out and left my purchases in the cart. They do not have enough cashiers. There is something wrong when checkout lines are so long that you would think it was a holiday. It was the same way the last time I went there in the evening. I ended up going to Krogers and had very little wait. I don't expect to walk right up to a cashier to get checked out, but being in line for an hour is not right. Please do something about this so I can return shopping there.

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M
9:55 pm EDT

Meijer truck driver

(Truck driver S11526) This truck driver was not driving safe on the highway. He Was going at a speed i've never seen a truck driver driving at. As I was merging on the highway he was driving so fast that I got over in the emergency lane to let him go before my kids and I. He was also not getting over into different lane safely. I hope this is unexceptional behavior for drivers at Meijer.
He could have easily hurt hisself as well as drivers around him.

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J
4:10 am EDT

Meijer Pharmacy

My name is joann johnson I recently changed my pharmacy from one that I had been dealing with because I had recently revisited a meijer store after a number of years well I had my doctor send my pain medicine in and the pharmacy lost it after telling me that they had received it from my doctor it is also in my myhealth account that the script had been sent in needless to say after losing it I was told that I needed to have them sent in again it's now 6 o'clock on a friday after a few calls I was finally told to switch pharmacys all together to cvs to be exact I was told this by a meijer pharmacy tech I am dum founded to say the least I have never been treated like this by a pharmacist ever I put my health inn you all hands and now my weekend will be me laying up with a machine until monday when my doctor's office open up the pharamcy is 5531 28th st se grand rapids mi 49512 they are soooooooo wrong and has a I don't care attitude

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C
8:23 am EDT

Meijer dannon light & fit carb & sugar control yogurt

Why doesn't Meijers in Highland, Indiana have the Strawberry Cream Dannon Light & Fit Carb & Sugar control yogurt (diabetic friendly)? Once in a blue moon, they have the vanilla which isn't as good. I have to go to Marianos in Illinois to buy the Strawberry - I love that store. Unfortunately we don't have a Marianos in Indiana. They don't always have the Vanilla either - it's hit and miss!

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T
9:24 pm EDT

Meijer electric carts

My mother has to shop using one of those electronic carts. We go to the Meijer on Warren Ave in Westland, Michigan every Sunday and NO matter what time of the day it is there are NO electronic carts available. There are ALWAYS 3 OR 4 carts that are out of order and not working at all.
We have talked to the greeters and they have even told us that they have told management that there needs to be more carts that work and they tell us that management will not listen to them.
I am writing this to that the corporate office can DO SOMETHING about THE LACK of available working electronic carts at this store.

PLEASE help people like my Mom be able to shop at your store.

At one time when we went shopping I witnessed 3 teenagers riding the carts that DID NOT NEED THEM. I told the store manager that was there at the time and he said that there is nothing he can do about it. WHAT A SHAME that my Mom who REALLY needs a cart had to wait 1/2 hour and these IDIOT teenagers were joy riding in the store.

PLEASE SUPPLY the Meijer store in Westland, Michigan with MORE WORKING electronic carts.

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Meijer In-depth Review

Overview of Meijer: Meijer is a well-established retail chain that offers a wide range of products to its customers. With a strong presence in the market, Meijer is known for its convenient locations and extensive selection of items.

Product Range and Quality: Meijer excels in providing a diverse product range, catering to the needs of various customers. From groceries to electronics, clothing to household items, Meijer offers a comprehensive selection. The quality of their products is generally reliable, ensuring customer satisfaction.

Pricing and Value for Money: Meijer is known for its competitive pricing, offering customers good value for their money. With regular promotions and discounts, Meijer strives to provide affordable options without compromising on quality.

Customer Service and Support: Meijer prioritizes customer satisfaction and provides excellent customer service. Their friendly and knowledgeable staff is always ready to assist customers with any queries or concerns. Meijer also offers efficient support channels, ensuring a smooth shopping experience.

Online Shopping Experience: Meijer's online shopping platform is user-friendly and convenient. Customers can easily browse through their extensive product range, place orders, and choose from various delivery options. The website provides detailed product descriptions and customer reviews, enhancing the online shopping experience.

Store Layout and Organization: Meijer stores are well-organized, making it easy for customers to navigate and find what they need. The layout ensures a hassle-free shopping experience, with clearly labeled sections and helpful signage.

Availability and Accessibility: Meijer stores are conveniently located, making them easily accessible to a wide range of customers. The stores are well-stocked, ensuring the availability of products even during peak hours. Meijer also offers online shopping and delivery services, further enhancing accessibility.

Loyalty Programs and Promotions: Meijer offers a loyalty program that rewards customers with exclusive discounts and personalized offers. Their promotions and deals are regularly updated, providing customers with additional savings opportunities.

Return and Exchange Policies: Meijer has customer-friendly return and exchange policies. They understand that sometimes products may not meet expectations, and they strive to make the return process hassle-free, ensuring customer satisfaction.

Environmental Sustainability Initiatives: Meijer is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. Meijer's efforts contribute to a greener future.

Community Engagement and Philanthropy: Meijer actively engages with the community and supports various philanthropic initiatives. They contribute to local charities and organizations, making a positive impact on the communities they serve.

Competitor Comparison: Meijer stands out among its competitors due to its extensive product range, competitive pricing, and excellent customer service. While other retailers may offer similar products, Meijer's overall package sets them apart.

Overall Rating and Recommendation: Meijer is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their commitment to customer satisfaction, convenient shopping experience, and community engagement, Meijer is highly recommended for all your shopping needs.

How to file a complaint about Meijer?

Here is a guide on how to file a complaint against Meijer on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Meijer in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Meijer. Include key areas of concern, any relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Meijer on ComplaintsBoard.com.

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Contact Meijer customer service

Phone numbers

+1 (877) 363-4537 +1 (866) 763-4537 More phone numbers

Website

www.meijer.com

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