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I am writing you today to detail Shirley M. Dickson's experience during her stay at the Methodist Stone Oaks Hospital from December 4, 2016 through December 6, 2016. It was a bad experience!
First, I want to assure you that their staff in the ER Unit did all they were allowed to do to make her stay a good experience. However it was not a good experience due to the demands of the hospital management team to stuff as many patients as they could into this facility so that they met their financial results for the hospital.
Prior to this visit, Shirley had been diagnosed with pneumonia in the upper lob of her right lung. The shift doctor in the ER Unit made a decision that Shirley should stay at the hospital for two to three days to ensure positive results from the medication. When Shirley arrived at their ER Unit, her oxygen level was low.
Shirley was then taken to an ER room and put onto a gurney. She was told that she was to sleep there for the night. This room has no toilet, no shower and no place for her husband to stay with her for the night. We both had real problems getting to sleep that night. We were told that if we wanted breakfast, we would have to order it from the hospital food service and pay extra for the food. We were also told that it may take up to two hours before the food arrives and it may be cold on arrival. Shirley was then moved to a second ER location. She was still on a gurney and did not have a shower, food and/or private toilet. Shirley was released on December6, 2016.
A summary of Shirley's experience is:
1. She had to sleep on a gurney bed for two nights. She did not sleep more than four hours for these two nights. She was confined to the bed due to her vital signs being monitored during these three days and two nights.
2. She had to use public toilets when needed,
3. She was unable to take a shower for two nights.
4. Her husband had to bring food to her for each meal from outside the hospital.
It is clear to us that the hospital management is trying to push as many patients as possible through your system even though they have no beds available for new patients. Patients be damned, they are determined to meet or exceed your financial goals!
Shirley's bill from Methodist Stone Oak Hospital which is $42, 097.00. This charge is for two terrible nights and three days. This is way over the top. This bill is very close to what my first house cost. Shirley's portion of the bill is $575.00 plus and second bill from Lonestar Hosp Med Assoc for $161.75.
This terrible experience and costs were due to a management decision to pack the hospital with patients to generate revenue and the customer (patient) be damned. This is corporate greed in spades.
My mother was at Methodist Stone Oak for about a month, I was working closely with the case manager to find placement in a skilled nursing facility for her it was a bit of a challenge and was taking longer than expected. I had express my concerns on the transfer once we found a facility and informed them that I was to be notified of any transfer that was going to take place. Four days prior to transfer I had a call from the nurse on duty taking care of my mom and from my end it sounded as if she was overwhelmed with the issues she was having with my mom which was mom was somewhat delusional, at one point nurse called me to ask me per doctors request when was I going to choose a skilled nursing facility to transfer mom to? Ok?!... so basically once a facility accepted mom the case manager text me to inform me they would be calling me and they did I answered a few questions and that was the end of that, that was a Wednesday morning. The next morning I received a call from the nursing home that mom had been transferred to the facility Wednesday afternoon which I was not informed at all! I feel as if they were so eager to get mom out of their hospital that within a few hours they transferred her out and did not give nursing home adequate time to make sure all moms meds were there ready for her which led to mom going without two of her seizures meds and led her to start seizing and within less than 24 hours back in hospital in ICU incubated. I then reached out to case manager who had been messaging back and forth faithfully in regards to getting mom out of hospital to let her know how I felt about transfer and never heard back from her. Complete negligence on their part! Very disappointed! Most importantly my mother suffered multiple seizures due to Methodist Stone Oak not insuring patient would have a smooth transition.