SUBMIT A COMPLAINT

Megabus / two bus trips departing hours late

Reservation #[protected]-M74-1720-SAN-HOU)
Nov. 22, 2017
scheduled departure from San Antonio 4:35pm, scheduled arrive in downtown Houston 8:00pm
DID NOT DEPART SAN ANTONIO UNTIL 6:30pm on a white charter bus. ARRIVED DOWNTOWN HOUSTON AT 11:01 pm

Reservation #3 (W)51/[protected]-M74R-HOU-SAN
Nov.26, 2017
Scheduled departure from Houston 4:35pm
Scheduled arrival in San Antonio 8:00pm
DID NOT DEPART DOWNTOWN HOUSTON UNTIL 6:30pm. DID NOT ARRIVE IN SAN ANTONIO UNTIL 10:56pm
In a wheelchair waiting for the bus in the cold from 4:00pm until bus arrived after 6 thereafter departing at 6:30pm
Not arriving in San Antonio until 10:56pm verses 8:00pm. My special disabled transportation scheduled for pickup was missed due to late arrival of Megabus. Stranded in a parking lot in a wheelchair in cold weather.
Please respond promptly with Compensations and Refunds for both reservations (2 & 3)
Edith Brent
edithrbrent.[protected]@gmail.com
[protected]
* Bus driver on reservation #3 was awesome considering being late. Very curtious apologetic and humble.

Megabus
Megabus

Ed
Nov 28, 2017

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