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Megabus / overbooking

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My son had a paid ticket to ride the Megabus from Secaucus to Boston (South Station) on Sunday, November 26th. Confirmation number AGPYK20. The bus was scheduled to leave New Jersey at 4:09. It did not leave until almost 5pm. He was scheduled to ride in a Megabus, instead he rode in a different coach bus. Far less the quality of a Megabus. Due to your company over booking, two additional buses had to be used. Neither was a Megabus. He was scheduled to arrive in Boston at 9:09, he is now arriving well after 10.

Ki
Nov 26, 2017

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