MegaBus
reviews and complaints

Hello,
To whom it may concern, I was very disatisfied with my trip through Megabus. I departed from Cleveland, Ohio to arrive at Chicago, Illinois. I left on Friday, August 4, 2017 and was expected to leave the bus station at 1:30pm. We ended up finally leaving at 1:52pm. When the bus driver was explaining the rules of the bus he told myself and all of the passengers that there was no hand sanitizer left in the restroom and not to expect any for the whole 9 hour trip. After a handful of patrons used the restroom the toilet began to leak which caused the floor to become very slick and get my traveling bag wet because it was on the floor. Another big issue was the fact that the wifi did not work for anyone the entire trip and neither did a large majority of the outlets. I am disatisfied enough with this trip that I would like a full refund.
Payment Reference #:
[protected]-[protected]

Reservation #:
[protected]-M3R-1330-CLE-CHI

Total Amount Paid:
$61.50

My trip is from pittsburgh to new york
Reservation summary for order aghcioq

Journey 1

Reservation number
[protected]-m28r-1515-pit-new

Date: august 10, 2017
From: pittsburgh, pa, 10th st and penn ave (3:15 pm)
To: new york, ny, 7th ave and 27th st (11:25 pm)
Seat(s): 14

Passengers: 1
Price: $40.00 (inclusive of reserved seat price: $1.00

This is an 8 hour ride and there are other people sitting on this bus who has also paid their money to have a good ride to their destination and we have about 4-6 girls on the bus drinking being very loud and obnoxious. its the most annoying, uncomfortable ride I have ever taken. no disrespect I would of rather been on a dirty greyhound for leave and quiet if I had deal with this all the way to new york. they are rude, disrespectful and i'm surprise the driver hasn't said anything about it

My family traveled on the following trip: reservation summary for order agg6qgi

Reservation number
50/[protected]-m85r-0615-map-tam

Date: august 7, 2017
From: miami, fl, miami intermodal center - 3801 nw 21 st (6:15 am)
To: tampa, fl, marion transit center (11:40 am)
Seat(s): 3 x general seating

Passengers: 3
Price: $83.00

Cost and payment summary

Ticket price: $ 83.00
Booking fee: $ 2.50
Total paid: $ 85.50

And the services was awful, the bus was smelling really bad during the whole trip, bathroom was clearly not clean at all and everybody at the bus was complaining.

We demand a refund of the cost of the tickets.

Thanks

I was a passenger on the megabus M32 from Philadelphia to Boston, that departed on Tuesday evening at 10:55 pm.

Unfortunately, the trip experience was marred by a very unprofessional driver and assistant who spoke to his passengers rudely and in a demeaning manner. It was obvious that customer service and satisfaction were not priorities. They continued to speak insultingly to passengers even during the break stop as if they were speaking to children.

I have decided to not take my return trip by megabus. I have taken several trips but this experience is too unsettling and I will not patronize this type of service.

I am a customer who buy a ticket from Pittsburgh to New York City at 8/8/17 11:00 pm, the bus staff don't allow me to went on the bus since I have 2 suitcases, 1 is a 28inch big, and other is a 16 inch small bag as the same size as a backpack. They said I can carry only one luggage so I have to buy another ticket for my luggage and forced me to buy another ticket at 8/9/17 while actually I haven't take that bus. But what I read in your policy is that I can bring one small luggage on to the bus but your staff denied that and forced me to pay for another ticket. I want you investigate them and give me refunds for that ticket that they forced me to buy. Thank you.

The worst experience I have ever had. I am not one to send in complaints but this was horrible. First of all she was 25 mins late to pick us up from new york to go to pittsburgh today. As we were bording the bus she yelled commands in our faces while she smoked a cigarette in the bus and blew it into everyone's face. As the drive continued she constantly pulled over or stopped because she was tired. That was very alarming considering we were in for an eight hour drive and the driver wasn't even awake and ready to go. The end is when is got terrible. As we all got off the bus she screamed about who's "responsibility" it was to get our luggage from the undercarriage. We explained that usually our megabus drivers will get the luggage for us, it is the drivers job and we are to assist. As we replied with "your job?" she lost her mind. Went completely crazy. Started screaming in the streets of pittsburgh and calling us "disrespectful a[censor]", keep in mind this is always uncalled for and disrespectful but especially when there are 11 year olds standing right there, scared. As we stood there in shock, she began throwing our luggage down the stairs of the bus and into the streets. We had to run into the street, into traffic, and get our luggage before it was hit. This was obviously completely completely crazy and uncalled for. She should not be employed by megabus and I will not be riding megabus ever again nor do I suggest it to anyone. Disgusting experience.

I just arrived LA this morning 8.30am and found out that my black Samsonite bag was missing from the bus. When i asked the driver, he just said "i dont know" and left me alone. I am a tourist from Malaysia, alone and first time in US, surely this experience is a bit scary and annoying that this happened in country like America.
I couldn't find customer service counter nor MEGABUS office.
I have made a police report to register my lost.

I left New York City at 5:00pm and was supposed to get to Washington D.C at 9:15pm, however we did not arrive until 11:30pm! We first arrive at the Maryland house around 9:15pm and did not leave until 10:00pm because the second bus driver was late. Unacceptable, the bus changed drivers two times for whatever reason and were not curtious to others! The bus driver had an attitude as if it was our fault he was late !

On August 5, 2017, I had a megabus reservation for 8:30 a.m. going from philadelphia to washington d.c. reservation#54/[protected]-M44R-0830 PHL-WA. I was traveling with my three children, so 4 tickets were purchased.
We arrived approximately 15 minutes early in an effort to get seats together.
At approximately 9:15 a.m. no bus had arrived . I contacted customer service who could not provide any explanation as to why the bus was was late, but assured us that it would be coming soon. At 9:45 a.m. we had been standing an hour and half and had become extremely exhausted and hungry. I am 55 years old and felt like my legs were going to collapse. We were at the mercy of Megabus as we were afraid to leave to the stop to get food etc..in fear of missing the bus. Our plans for D.C. are now off track because of the delay. At 10:00 a.m. a seemingly frustrated rep. still could not provide an ETA but said that the bus was coming from Canada and was delayed. Our trip to d.c. is now off schedule for the plans we made upon our arrival. The bus finally came at 10:30 a.m. There were two buses and a mob of people. I am requesting a full refund for this severe inconvenience.

An employee called Tom at the Victoria Station Megabus booth treated myself and a group of seven other angry customers very badly.

He was condescending, rude, and unhelpful when we were asking about the bus we had just missed, and dismissed our complaints as 'irrelevant' when we lodged them at the booth.

He also directly verbally attacked one of our party.

This sort of behaviour from an employee is totally unacceptable and I'm not going to use Megabus anytime soon because of it.

I am requesting a refund on my trip reservation # (D)771045080417M37R12:15RIC-CHR DALE MOSER PHONE # [protected]. Bus arrived at Main Street station 30 mins late and was delayed an 1 and 8 mins lat pulling out we were told due to the bus registration not correct. Please refund my money to my card! This was my 1st trip not good. Thanks you kindly. I know things happen but this was a bit much.

When I originally booked a ticket with megabus I reserved it for 8:15 am but when I checked my reservation it said my reservation was 7:15 am. When I called for help I was repeatedly told that they were "Sorry for my inconvenience" but this is what we have to do. I was not listened to or helped, I was instead told that there was nothing to be done. I had to end up paying $25 extra to move my reservation 1 hour, and have yet to be given an actual explanation as to why that is. I should not have been charged extra for a bus that I had originally booked, and should not be charged for a malfunction that I had no control over. In addition to this, I was talked down to and disrespected by customer support, whose job is to help customers. I need to be refunded for the additional money that I was unfairly charged. Please get back to me asap.

Yesterday I travelled from Sheffield Meadowhall to Sunderland interchange on the 18:40 coach reaching my destination at 21:50. I forgot my bag on the bus and rang the megabus company straight away. They took my details and said I had to wait for a phone call. Today I didn't receive any call so I call them asking for new information. All I got was people saying that they could not give any information that had nothing to do with them and said I had to wait up to 28 days to see if my bag was found. My question is, knowing where the bag is, which bus station it is in (Newcastle), which bus Was it left on and after all the information I've given to them, including what's in the bag and how it looks like, HOW IS IT POSSIBLE THAT NO ONE HAS FOUND THE BAG YET? 28 days to find it? That's absolutely non sense. I was expecting a call straight away in the morning. Specially when I said that In that bag there are all my clothes that I really need. It would be very easy for anyone to find that bag so it's unacceptable that people being paid for it need to take this long to do it. the lack of importance given to the situation as well as the lack of help given by the man that picked up my phone call need to be sorted.
Hope to hear from you very soon
Thank you

I'm traveling on your service from Las Vegas to Los Angeles on Aug 2, 2017 which departed Las Vegas at 2.15pm. The air conditioning is not working and the bus got incredibly hot and stuffy. When the bus driver was informed of this by several passengers he replied rudely "Not my problem". The wifi isn't working as well and there are no trash bags on the top level in the back of the bus. Abysmal service and a terrible ride. Utterly disappointed and hope Management will take steps to compensate passengers for the inconvenience and overall terrible experience.

Hey megabus corporation,
I received a message about a delayed departure on my way to reach a bus that was departing at 6:50 p.m from New York to Toronto in which it was suppose to leave at most an hour later. While waiting on line I was told told at 7:00 pm that the bus would be another hour late without receiving any email. I'm really annoyed at the megabus corporation and will not a future customer with this business

On July 26, 2017, I purchased a bus ride from New York to Baltimore.
72/[protected]-M21R-1630-NEW-BAL
When I purchased the ticket, it mentioned NOTHING about a stop in Delaware. During the ride, the driver informed us that she had to drop off passengers in Delaware. She also informed us that she had reached her 10 hour maximum hours of driving for the day. She said that legally, she could no longer drive and could not take us to Baltimore. We had to wait until a relief came. Several passengers called customer service to no avail. The driver had to save gas. Therefore, we had to sit on the bus in the DARK with NO AIR! The driver said that policy states that she could ONLY turn on the air and lights every so often to preserve the gas.
WE all felt that the driver maxed out her time intentionally. She drove VERY slowly from New York to Delaware. WE waited for a few hours until a relief came. The bathroom spelled extremely FOUL and made me sick to my stomach. After traveling from the Maldives, this ruined my entire trip. I was completely EXHAUSTED and sick. The added smell did not help at all. I would like a FULL REFUND!

I made a Megabus reservation for three reserved seats on 7/22 from Jacksonville, Florida to Atlanta, Georgia (Reservation Number 19/[protected]-M96R-1015-JAC-ATL). After arriving in Atlanta, Georgia, my sisters informed me that someone was in their reserved seats when the bus arrived in Jacksonville. I paid extra money to reserve seats so my sisters could sit together. Since I paid for a service that I did not receive I would like to be refunded.

The dropoff location was changed several times for Jacksonville, Florida. The last email I received (Reservation number: 59/[protected]-M96R-0800-ATL-JAC) provided the following address: "Johnson St between W Forsyth St and Houston St". I called Megabus customer service to get a complete address for the GPS (building number, street name, city, state and zip code). The first rep told me she did not have any more information. When I asked to speak to her manager she said, "Hold so I can get a manager to provide you with the same information I just told you". I did not appreciate her smart mouth or lack of empathy. I had my sister ask the bus driver where he dropped them off and his reply was, "Someone who makes more money than me changed the dropoff location so I don't know." There were several individuals dropped off with no one there to pick them up. It was very hot and humid with no shaded area for passengers to wait.

Let me say this...customers are entrusting the lives of friends, family and loved ones with Megabus. Your company and employees should be able to provide a COMPLETE address to patrons when they're trying to ensure their family/friend is being picked up at the correct location. There are multiple Johnson Streets in Jacksonville. This was my first time using Megabus and I did not feel I was offered the "highest level of comfort and safety" as you claim.

Date: 28-July, 2017

Reservation summary: AGFWASQ

Reservation number: 46/[protected]-M7R-2215-MEM-DGP

To whom it may concern:

On the above mentioned date, I was riding the Mega bus from Memphis, TN to Dallas/Fort Worth. Upon my arrival I and my 5 year old great- grandson was seated on the lower level of the bus towards the back near the restroom. When the bus pulled off I noticed my seat was not secure to the floor and was moving quite a bit. The man that was behind me was agitated because there was water on the floor and when he complained to one of the drivers (which the driver got smart with him by asking the passage “what you want me to do about it”). I informed that driver since he was already in the back where I and my great-grandson was sitting that the seat was not secure to the floor. The driver then inspected the seat and said he would report it. So the entire 9 hours I could not move or rest! I was afraid that I would fall out of my seat the entire trip. Every bump in the road my seat was rocking and I have vertigo and if you know anything about vertigo it makes you feel severely dizzy. I could not lean my seat back afraid I my agitate the man who was already upset about the water on the floor and the driver that got smart with him. The person in front of me was leaning in my lap, needless to say I was trying to sit still and straight up the entire 9 hours. By the time we made it to Dallas my vertigo had my head spinning and my back was hurting so bad my daughter had to come on the bus just to help me off. I am a 66 year old women and I and my great-grandson was not offered to be moved to a more secure seat. Upon arriving to Grand Prairie, TX I overheard the other bus driver make a statement on how they (the bus drivers) go out there way to make sure the passengers are comfortable and the bus is clean. I mention to that driver my experience. He told me I should have said something and I informed him I did mention it. I advised him of the conversation I had with the other driver. He then stated that there was other empty seats on the bus and I should have moved. I then stated there was not any seats to accommodate my great-grandson and I and I was NOT going to leave my 5 year old sitting by himself. That driver was so rude to me when I asked why wasn’t I made comfortable when I complained about my seat. He stated “well I’ll write it up in my report about the seat. I told him about how my back was hurting and how my vertigo had me feeling dizzy. He walked off while I was talking to him and said “do what you gotta do”. I called in on 7/28 to complain about this and was advise to send my complaint in an email. I always ride mega bus when visiting my children and this has by far been the worst experience I have had. My daughter has to find me a doctor here in Texas due to my back hurting from seating straight up and being stiff for 9 hours.

Sincerely yours,

Eloise Dean
[protected]

Today I was unable to make my Megabus trip due to unforeseen circumstances which occurred after the three hour minimum time to change my reservation. I called the megabus customer service and they informed me that there was nothing they could do to help as the ticket was non refundable or exchangeable. I feel that this policy should be changed because it is a waste of money to lose a ticket for reasons beyond the customers control. If it is non refundable it should at least be exchangeable any time up to the trip. I am deeply upset about wasting a ticket for no reason and feel that I should be in some way compensated or discounted for a new ticket.

On Tuesday the 25th of July I called the customer service contact number and was advised not to purchase my ticket beforehand as I was unsure whether or not I would get to the coach on time after landing. I was told not to risk it and so I didn't purchase a ticket. I landed at 00.25 in Gatwick Airport on Friday the 28th of July, and to my amazement I made it through the security and got my case in no time at all. When I got outside the airport the Cardiff Coach was there and I waited behind a blonde lady who was processing her ticket, I waited for a few minutes for her ticket to process and then she got on the almost empty coach. I then asked the driver if there was anyway I could buy a ticket and the driver looked me up and down, laughed at me and said "no, you're too late". I was heartbroken because I had had a really difficult time away and was desperate to get back to Cardiff. I was scared to wait for the next Cardiff service which was over six hours later, because I'm 21, I was travelling on my own and I don't know the area at all. I was devastated by the cruel behaviour exhibited by the driver. It seemed very unfair as I had watched him let the lady in front of me buy her ticket and then to get refused, felt like a very personal attack from the driver because he didn't like the way I looked compared to the woman in front of me. In terms of resolutions I just hope for an apology and for peace of mind that perhaps policies could be put in place that drivers take care of vulnerable travelers. I'd like the specific driver to be taken through some kind of disciplinary action as he displayed the kind of petty behaviour I might expect of a badly behaved school child. Perhaps also an apology to my Dad, whom I woke up after I called him crying my eyes out because of how hurt I was by the Driver's attitude, who then had to console me and helplessly listen to what had happened. He was and is still furious that a young girl could be left in such a vulnerable situation by someone who represents such a large and well-known company. I have traveled before with MegaBus and I have never had any trouble so I do understand that it is the driver and not a fault of the company. However, I will be shocked if a man representing this company could get away with such hideous behaviour.