MegaBus
reviews and complaints

I purchased a ticket for a bus leaving Charlotte, NC on 9/21/18 at 12:05 pm and arriving in Richmond, Va @6:25 pm. The bus text alert said the bus may be 60-90 minutes late but the but ended up being 2 1/2 hours late. After waiting I called customer service 3 times and they couldn't tell me anything but to call back in 30 minutes. I waited in the hot sun for over 3 hours for the bus and was late for my family to pick me up. This was very unprofessional and inconvenient.

Please find below copy of original e mail sent on 03/09/18 to megabus regaurds abandonement issue. However the second e mail I sent has not been responded to.
Please will you investigate this. I look forward to your response.

Dear Megabus representative,
I wish to make a formal complaint regarding our abandonment at Heathrow airport on Tuesday the 14th August 2018 at 05.44 by the female driver (believed to be Vicky Jamieson) of Megabus registration number BN64 FKW. I booked for myself and my partner to travel from Bristol (Blacks in Bond Street) to London's Gatwick airport (South Terminal). We boarded the bus at 03:20am, the driver was a stoutly male who left the stop (on time) at 03:30am

We remained on board the bus until Heathrow. As we left to stretch our legs we were advised by the female driver that, "we had plenty of time" (15 minutes). The digital clock on board the bus read 05:30 at the time. On our return at 5:44am the bus had already reversed from its parking bay and was moving out of the drop off point with our suitcases and bags on board. After many phone calls and correspondence with Megabus staff we were advised to take a taxi to Gatwick. Due to the trip itinerary our bus was due to arrive at Gatwick South Terminal at 07:15. The bus, in actual fact arrived at 06:44 (30 minutes earlier than scheduled). Via London taxi (Terry Hudson) we arrived at 07:10 looking for the bus driver and finally met with the disgruntled and abrupt Vicky thrusting a tachograph reading into my hand. When I mentioned it was 05:30 when we stepped off of the bus at Heathrow she announced that we shouldn't take notice of that clock as it was wrong.
There are clear discrepancies regards the timings of this journey. The woman spoke to us as we left the bus knowing we were only stretching our legs and would be coming back. We have modern mobile phones with accurate time and evidently the bus arrived at Gatwick well before it's due time and could have afforded to wait one minute (correct time).
I found Megabus staff, correspondence by phone, became rude and abrupt, when a female told me our bus had arrived at Gatwick at 06:45. I said that it was half an hour early and they could have afforded to wait for our return. She said, "do you want your luggage or not?"
The whole experience resulted in a £150 taxi fare and unnecessary stress to begin our holiday. Your tachograph reading is incorrect in terms of times. Vicky Jamieson has ringed the time of 04:45 which bears no relevance to the stop at Heathrow!
We feel we are owed the reimbursement of £150 taxi fare minimum in order to retrieve our belongings and make our flight, Megabus failed to take us to our destination as paid for.

I rode on the megabus on the 17th of September 2018 traveling from Atlanta to Jacksonville with my 11 month old son, he was playing and as such made normal baby sounds, however the bus driver called me telling me to make him shut up and telling me I had to leave my seat from the lower deck and go to the upper deck because she couldn't stand him making noise, I paid for a ticket same price as mine as I paid for my son, she asked me if I was trying to be funny, I don't get it how do I try to be funny with a child. If the bus doesn't not approve of children riding the bus then there should be a policy either you don't allow it or you provide a bus that allows children I felt disrespected and felt like my child was a nobody I shouldn't have to feel any kind of way cause babies do make sounds

Lets fist off saying that I am a 45 year old black lady with a set of twins boys who happen to be 8. Now I book the bus for 3.30pm sat now I seen a shuttle bus and was confused by the size of the bus. I proceed to the bus to ask the bus driver whom happen to be a lady as well. As I try to ask her if the bus go to yorkdale the bus driver pull me out of line took me to the side to explain with a very rude face expression that it seem like iam wearing a lot of perfume and told me that I would need to set as far as I can to the back of the bus with my kids. I suffer fr anexity and take medication for this illness so having me set at the back cause me to have a anexity attact. My question to her is there was serval ladys who would of been wearing perfume to and I am sure they where not told to move to the far back. Where on the bus does it say you can not perfume or cologne, how I felt my chaters of rights where violated, I was embarrassed and how to explain to my twins why we where not aloud to sit in the front of the bus. This is way out of context and very disrespuful. I would like to take this to news cause nobody should have to face this kind of rudeness when I pay my fare at 228.00 I need call [protected] asap and if not I will contact a lawyer. I would like a full refund back. Here is the reservation code ahl4wea

I have been on this bus since 11.30 a.m its 7.45 still havent arrived to dea moines ia.the bus was suppose to be in chicago at 11. A.m it broke down on highway several times we almost had 3 accudents .then mafe it to rockford at 2p.m got on a hot bus no a.c for about 3 hours.still driving has not made it my ride been waiting for three hours .dont feel safe or comfatable.mega service very poor no cuutorsiy for the passegens.and bus stinks.8.00 p.m still not there.

I am a tourist in the united states and have chosen to ride twice with Megabus for the cheap fairs and the advertised free WiFi service on the bus.
The first ride was from Washington DC to Philadelphia Reservation number:
[protected]-M31R-1255-WAS-
PHI.
The second ride was from Philadelphia to New York City Reservation number:
[protected]-M23R-1 105-PHI-
NEW.
As I tourist I highly rely on WiFi to get by and to communicate with whomever I need.
On both three and two hour rides the bus did not have a WiFi service running and therefore I was wasting my precious mobile data plan.
I find it inappropriate being lied to about the free WiFi twice in a row.

I traveled from Washington DC to New York on 9/9/18 at 10pm confirmation number [protected]-m21r-2200-WAS-NEW. The bus driver stopped at a rest stop outside of Elizabeth New Jersey, some patrons exited the bus to use the rest room upon return from the restroom the bus left. Leaving behind 3 passengers. This has been the worst experience of my life. My luggage which includes my medication, blanket, food was left on that bus. I can be reach at [protected].

Name: Katende Kinene
Date: 9/9/2018
23-3410-090918-M21R-1115-BAL-NEW

The bus that we were loaded onto had a malfunctioning Window defroster. The driver had to use a floor mop while driving to improve his visibility. 2 hours into our trip we had to stop and get onto replacement bus. We were supposed to arrive @2:35 pm and will not arrive until 5:30 pm. We did not get back on the road until 3:25pm. The bus driver had a heated discussion with a female on the bus and decided to call the police. The Police arrived and determined that there was no need to call for the removal the young lady from the bus. This further delayed our arrival.

Desired Resolution: Refund of fair.

You can reach me at [protected] if you have any more questions.

We booked the tickets for two passengers from Richmond to Philadelphia and the scheduled departure time was 6:25 in the morning. But the bus stopped due to some reason and we waited for more than 5 hours to have another bus to hop on which delayed our trip a lot. The driver can't even tell us the estimated time of waiting and kept saying that another bus is coming which was clearly not. We would like a refund. Our booking number was AHKZESI.

Bus is repeatedly late, delayed, wouldn't let me board a bus bound for my destination that I booked. So many problems. Do not know a single person who finds this service bearable. They don't lower the bar, they completely remove it. I pray they either shape up or go out of business already.

Drivers talking on the phone instead of driving, taking their sweet time when they should have departed already. Never any apologies or reimbursements. A crap company.

I booked a round trip ticket for myself and my daughter to travel from San Francisco, CA. to Sacramento, CA on Tuesday, August 28, 2018. Our bus was scheduled to leave
at 12:30PM. We arrived at the bus stop at 12:00 PM. We stood there waiting for a Mega Bus to arrive and it never did. When we called to inquire about the expected ETA of Mega Bus, we were told that it was running late and should arrive by 12:40 PM. So at
12:45, there was still no Mega Bus, so we called again and was told that the bus left at
12:33 PM. I asked how is that possible when it NEVER SHOWED UP? They insisted that it departed at 12:33 PM and that we missed it and insinuated that we arrived to the bus stop late. As it comes to find out, they used a different bus (All Star). As first time customers, how were we supposed to know that we were to board a different bus. We were looking for "Mega Bus". I made the reservations online and it was never disclosed to me that sometimes they use different bus lines. It is not stated anywhere in the paperwork that I received from Mega Bus. This company refused to give me a refund. When I called back the next day, trying to see if they would give me the option to book another trip, they refused to do that as well. They are ripping people off and feeding you a line of bull. I am sure that this has happened before to someone else out there. I paid $32.46 for roundtrip tickets and received no services from this company. Why do they get to keep my money? They are taking advantage of people. At this point, all I really want is my money back because this company is fraudulent. I will never book with them again and I am very upset that they don't care about misleading their customers. If there is anyone else out there that this has happened to, please share your story. If there is anyone out there that can help me resolve this issue, please email me at [protected]@yahoo.com

returning from NYC to Boston Sunday 8/26 leaving 6:10 pm this trip took 13 hours the bus punctured the tire. the bus was stopped in my of the nothing .. without wifi for communication. no bathroom as it was dirty and out of paper when we left NYC. a child vomited in the bus .. without water, food without sleep and without solutions to the problems I lost a day of work because it is exhausted., the company's response excuse accidents happen and normal. It took 13 hours for this trip. the company is not taking any action regarding the situation.

On August 21, 2018, I arrived at 19th and Pacific Ave, in Va Beach, at 410 pm, to arrive at Union station at 925 pm. It was raining as we boarded the bus. By a few minutes to 9 pm, the bus broke down and the driver had to pull over to the nearest shoulder. He reported the situation and some of us received email and texts. In about a 45 minutes to an hour, we waited and and boarded the second bus. We had to walk down the side of the bus, through a small area, got our bags, and boarded the replacement bus. It took a out 20 to 30 minutes to get to Union Station. I had to call Uber to get home as my ride had to rest for the next day. I had to pay extra money to get home. I did not get home until 1200 midnight. I got 2 hours if sleep because I get up at 2 am. I am at work very tired today. I called Megabus.com number and was offered a redemption for another ticket. I don't want a ticket, I would like to be refunded all of my money. I have been completely taken through changes that were very uncomfortable to me. My reservation number is 153463082118M31R1010VBEWAS. I can be reached at [protected], stephanie.[protected]@verizon.net. My name is Stephanie Beckett. Please look into this ASAP. Thank you in advance.

I was schedule to board bus reservation [protected]-m20-1645-new-nhv. I was at the bus stop at exactly 4:45pm. I called customer service they said the bus departed at 4:51pm a time when I was out there waiting. According to attendees who were in line waiting for another bus, they said that the bus had just drove pass and didn't even stop to pick no body up. The bus going to new have conneticut. Like just drove past as if it was doing a fly by. I waited for nearly 2 hours with no arrival. And I would like my money back if thats okay with you all. I'm literally stranded in new york for 2 weeks. So if it's ok, I would like a full refund... Thanks.

Our bus from Baltimore to NYC broke down in NY. We had to walk almost a mile with our luggage in 90 degree weather! There was no resolution offered. Customer service by phone is horrible and I am being told to send an email inquiry to see what and if I will get any compensation. I have called Megabus 3 times in 3 days and they are just telling me to email my complaint! What kind of customer service doesn't help you over the phone. What company makes you email complaints when you have live representatives? Not to mention the bus was filthy! I will never ride Megabus again!

Hello,

I am currently on the 3:50 bus from NYC to Albany that was changed from a regular Megabus to a Coach bus. The bus I am on is very unclean. There are stains on the seats and walls, as well as having seating that have ripped with foam coming out, and visible debris and dirt. This is not okay. I have ridden Megabus many times before and enjoy riding because it is generally inexpensive but clean. I have had buses changed to Coach before and they are never as nice as Megabus, but this bus takes it to a new level. This experience makes me not want to ride Megabus again because I can't trust them. I request a refund for these poor conditions.

On 8-9-18 I board mega bus from Charlotte NC at 12:05 pm
I had 3 disability passages that the driver never acknowledge..
Had board bus last which my disability passaged and myself the care taker had be seat separate..
If driver would have done his job and acknowledge my disability tickets
What's point having a disability tickets if you not going acknowledge my tickets
So yes it was a terrible trip and experience for my disability passages...
It should not happen
I think I need a refund or a free trip
I do not appricate how I was treated with a disability passages
Reservation order number: AHHDETQ
Reservation number: (D)39/[protected]-M37R-1205-CHR-WAS
My email address: [protected]@yahoo.com
[protected]
P.S
I want a refund
Do not appreciate how I was treated or my disability passages
Megabus need inform they drivers to go by rules and do what they suppose do not what they want to do..
My disability passages was not treated fairly
I will go to top
Till this compliant get to right person
Thank you
And look forward hearing from you

I'm complaining about this bus because our departure was at 7:45 pm, we were told that our bis will be there in 25 minutes and it arrivee 45 minutes late and we left 1 hour late almost at 9 pm. And we were supposed to arrive at 7:25 am which we get there at 9:30, 2 hours later. That's the only thing I have to complain about, otherwise everything was ok.

The scheduled time for departure from 34th street between 11th and 12th avenue was at 1 pm and we did not depart until 1:45 pm. After waiting in the sun for 45 minutes the bus finally came. The bus stopped to switch drivers and we waited over 30 minutes for the new driver to come. It's 90 degrees outside and we were all sitting on a hot bus. No one informed us at what point the new driver will be coming or how long we would have to wait.

08/05/2018 ahhltgi arrived at 5pm not 3:10 being disabled and no where to sit was challenging. In seats 1 and 2 the upper deck was severely cold due to mechanical problems. Our driver was amazing and she herself was cold. I became ill shaking and passengers were giving me blankets and willing to seat me downstairs when the driver switched in kentucky and i willing to give up frosted window seats extra pay to feel better.when the 2 drivers got on they told me i was sitting in his seat behind driver rudely and lovely passengers reacted to my distress and was seated elsewhere. My personal assistant purchased another blanket along with other passengers purchasing too. Arriving in Chicago at 9:30 not 4:50am. When the transfer was made we were told that we could not exit the bus but passengers on top every passenger help me and themselves to get warm by stepping off which i know kept me from needing 911.