May 29, 2009
I used mega movers to pick up my household items from storage in Massachusetts and deliver them to my new home in Florida. Although every major piece of furniture touched by this company arrived in poor condition, I am specifically seeking compensation for the items most severely damaged. Those items are outlined at the end of this letter.
Disappointment doesn't begin to explain how I feel about my experience working with this company. Issues began early on in our transaction. Once my things were picked up I had to contact the Mega Moving office multiple times asking where my items were and when they would be delivered to my home in Florida. That deadline would come and go without delivery. Also, the people working in their office would repeatedly lie about their names when I would call because they did not want to address my issues. Finally, the movers arrived to drop off my items and half of the delivery ended up in Georgia, including the bed I was supposed to sleep in that night! So, the movers delivered what they had, which was in poor condition (i.e. table scratched and missing hardware, dirty and ripped cushions etc). I was told the rest of my items would be retrieved from Georgia and delivered to me in 5-7 days. This was another deadline that came and went without any contact from the company. I had to call again and chase my delivery.
More than two and a half weeks later the remaining items arrived. My cherry bureau was partially crushed and splintered. My memory foam mattress was torn, dirty and looked like it has been sitting outside for weeks and the box springs were water damaged. Everything smelled of mildew and filth. Moreover, the hardware was totally missing so even if I had been brave enough to sleep on that dirty mattress, I couldn't because the frame couldn't be put together. These items were purchased new in 2007 and put into storage shortly after, meaning they were in impeccable condition prior to the move. Again, this delivery was made after-hours so I couldn't even voice my concerns to the company until the next day.
I consider the mattress, two twin box springs, sleigh bed frame and bureau to be a total loss and would like a full reimbursement of the fair cost of replacing these items. Additionally, I would like the cost of my move to be reimbursed, as not a single article arrived from the move without some sort of damage. Moreover, I have spent countless hours on the phone chasing answers from this company and continue to spend time now trying to rectify the damages. I certainly did not expect a professional moving company to deliver a move in this condition, nor to provide such poor customer service along the way. I kept up my part of the agreement and I expect the same from Mega Moving and Storage.
Summary of Losses and Replacement Cost:
King size solid cherry sleigh bed: $900.00
Two (2) Twin size box springs: $100.00
King size Tempur-Pedic memory foam mattress: $1, 500.00
Solid cherry chest of drawers (bureau): $400.00
Cost of move from Massachusetts to Florida: $2, 000.00
Total Amount Sought in Settlement: $4, 900.00