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[Resolved] Mediacom / cable tv and internet services

1 Milford, IA, United States

The summer of 2017 numerous residents in Wahpeton, Iowa went through a Mediacom nightmare . For us it was cable and internet services . Our TV's were constantly scrambled and/or our internet services were (very) slowed . After 5 plus technician visits (mind you that includes time off from work, appts. scheduled between 1-5 pm and, usually, waiting a week for an appt.) we worked together as a community . We involved our City Council a/k/a local franchising authority, submitted written letters and c/o's to other approp. people/sites . It's happening again ! The difference is in the off season months our population decreases by thousands of people . Appt. # 2 with a service tech is Sun. Oct.29, 2017 between 1-5 pm . The techs do a fine job . They are sent out to check our wiring, TV sets and troubleshoot . They can only do so much . Mediacom needs to find and fix the problem - without unnecessary delays and provide service to the customers satisfaction . We are expected to pay our bill on time - for that said service to be provided . Any other business would not expect payment in full for disrupted service or no service at all . Mediacom should be held accountable .

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • I'm very sorry to hear of your experience. We aim to provide much better service and support than this, and we'd like to work with you to resolve this trouble. If you'd like, please reach out to us at TotalCare@mediacomcc.com with these and any other questions or concerns and we can ensure these are addressed. Thank you!

Ne
Oct 26, 2017

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