The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

MedcoHealth / 16+ days to fill and mail medications?

1 United States
Contact information:

I would advise mail-order pharmacy consumers to exercise advance caution when using Medcohealth/medcohealth.com for filling prescriptions - IF you actually need to receive them on a reasonably timely basis.

My father is a full-time resident in a skilled nursing center and I handle the management of his medication supplies which I then deliver to the nursing home.

The nursing home physician had a nurse place a telephone order for his meds, some of which simply CANNOT be skipped if he runs out (Parkinson's; diabetes, colitis, etc.) on MAY 20, 2008.

When I checked medco online for the status of the order, it claimed anticipated ship date was June 3, 2008. NOW it claims June *6*, 2008, with absolutely NO indication why (a) an additional 3 day delay in filling and shipping, and (b) why it is going to take them appx. *16* days to fill and ship medications ordered via physician phone order. (Because it was a phone order, there is no snail mail delay involved in sending them the paper scripts and accompanying order forms!)

This creates absolute havoc for us. He runs out, I have to get the nursing home staff to pin down the house physician to write NEW paper scripts for short-term "hold over" fills, then I have to travel an hour to the nursing home and pick up the scripts, taken them to a local Walgreens for filling, deliver them BACK to the nursing home - and encounter the usual 'medco did not approve coverage' bs on the short-term fills because the orders for the same meds from May 20th is still being processed by Medco.

Years ago they were reasonably reliable. NOT ANY MORE.

Va

Post your comment