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Med1online / No customer service

1 United States Review updated:
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I was assigned by a group of doctors working in Africa to purchase some medical equipments for a new children's clinic being set in in rural west Africa to care for a population of about 20000 needy children. I used the internet to search for the best deals I could find. In total I was given $20, 000usd. Whilst searching, I came across med1online and sunk into their trap.

I transfered over half of that money$12000 to med1online over a month ago. Since that day, nobody from has called or emailed me. Whits trying to extract payment, Penny Murdoch called me several times. She promised to let me have ship dates as soon as she got payment. When I didn't hear from her to confirm the money had hit their account, I called. No answer, then email. It took at least 3 days to get a reply saying yes but no ship dates yet. My reply from her also came re :spam. My email had been filtered to her spam box.

2weeks later, still nothing. Several emails phone calls during which they would just put the phone down on me or put me through to a voicemail, I was told the bulk of goods would ship on the 27th of march. These were simple items that do not require 6 weeks to order. I accepted the date. Up till now, no further information. No ship date, no goods, no feedback. I have left SEVERAL messages for Dam Smith who has never returned my calls.

We have had to pay for storing the other items at the shippers whist we wait on med1online. I have receipts of the transaction and copies of the bank transfer. Similar items from another company have since been shipped with no hassle whatsoever.

Penny says she sends me several emails but I just don't get them. When I ask her to resend, she will disappear. They now say the storm has disrupted shipment. The storm has since cleared but nothing. Besides, the goods didn't come Denver.

Nobody takes $12000 and keeps mum. They have to tell me regularly why my order is taking so long. The website said 5days. They company that makes the main items say 5 days. Why is it med1online that takes 10 weeks? They took our money happily and wont dignify me with answers. Yes we are poor African, but surely we are allowed to want something better for our children?

I read to my dismay their antics on this website and am appalled they are allowed to continue doing business. I know exactly what these people have been through as I am currently going through the same.

The money I was given in trust was put together by doctors on small salaries over a year. This is a humanitarian gesture. Med1online has taken money meant to save lives of poor African children. The blood of each child who dies will forever be on their hands. I will pursue this matter till my last breathe. Anyone with further info or advice please contact me. Refund the money or deliver the goods Miss Penny and Dan and co!!

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  • Je
      18th of Sep, 2009
    0 Votes

    Is anyone filling a formal claim against this company. Can we all join forces here. This just doesn't work for me!

    I have a similar claim. I ordered about $300 worth of product for my personal buisiness. And similar story, they were waiting on the stock and didn't have a ship date. All was handled over email. And the finally when it was taking months. We agreed they would send a refund. She started the process, I was told, and that was the last I heard from them.

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