I recently joined and just received my third kit. I had questions and simply called the number included with the kit. 1-800-927-0047. You need to have your account # handy. Very Courteous treatment AND I asked to customize my next shipment in January and only paid $18 per each full-size (3 mos.) product. BIG savings over the auto-ship price in the catalog for the same items.
The even break my balance into 3 payments. Each kit will have a different cost depending on which items are being included for that shipment. GREAT to be able to vary which products I get and receive the products at a substantial discount.