Meaningful Beauty
reviews and complaints

Meaningful Beauty turned me in with 2 different collection agencies collecting a negative bogus fraud bills that was returned, received and confirmed by customer service agent Guthy Renker (GRC)Meaningful Beauty in 06/29/11. The first collection agency was backed out due to my statement I sent them and later received letter from another 2nd collection agency 3x times letter sent to me collecting payment from agency SKO BRENNER AMERICAN INC. This is a big of a hassle and very stressful-why I would pay product I have not order and it was returned received and confirmed by customer services agent and now they want me to pay product that was returned back. I have not been turned in to collection agency ever and my records is crystal clear to maintain my credits clean due to my financial purposes not until this agencies harassing me with this negative credit threats, and collecting abuse. My phone use to be non published I paid monthly my home phone to be confidential but somehow since this collectors was involved with this bogus fraud collection anonymous calls keep calling on my home phone

thank you for info. I also been a victim of fraud, bogus negative billing and I was turned in with 2 different collection agency and this stressed me out.

This crooked company charged me for product I did not received, sent me to a collection agency and what's worst they reported to the credit reporting agencies

I ORDERED MEANINGFUL BEAUTY FROM AN INFOMERCIAL ON TV.
I WAS NOT TOLD THAT THIS WAS A REOCCURRING MEMBERSHIP. RECIEVED SECOND PACKAGE, IMAGINE MY SHOCK, WHY ARE THEY SENDING THIS AGAIN, I CALLED THEM THATS WHEN THEY DISCLOSED THAT THIS WAS A MEMBERSHIP NOT A ONE TIME PURCHASE. SO I WENT AND MAILED THE PACKAGE BACK. DELIVERY CONFIRMATION SAY IT WAS DELIVERED . I AM THINKING AT THIS POINT THE NIGHTMARE IS OVER. I HAVE A VERY BUSY LIFE I DON'T HAVE TIME TO SIT AROUND AND MAKE PHONE CALLS TO LET PEOPLE KNOW THEY MADE A MISTAKE. WELL GUESS WHAT THEY LOST THE PACKAGE AND ARE TELLING ME THEY DIDN'T RECIEVE IT. WOW BASICALLY IF THERE ARE ANY PROBLEMS WITH BILLING OR ERRORS ON THEIR PART THE MAKE YOU JUMP THROUGH HOOPS TO CORRECT IT. WHICH IS BS .
THEY HAVE BEEN CHARGING MY ACCOUNT THEY LAST 3 MONTHS UNAUTHORIZED STILL TRYING TO WORK THINGS OUT WITH THEM. HERE'S A HEADACHE JUST CALL
GOOD LUCK, HOPE YOU DON'T HAVE ANY PROBLEMS.

Dont buy or call this company, they keep charging my bank account for products I have returned and no longer receiving! This keeps causing overdraft charges and when you call the company you get no where! Horrible customer service!

Thanks, I'm doing the same. Similar situation.

I agree, this company is not good. I returned the products. they said they never got them back. Bull I sent them by delivery signed confirmation. Then when I said that Ms. ______ signed for them. My doctor had also written me a note to state i was having an allergic reaction, as my face was red, and broke out after using this product everyday for 2 months. I used faithfully like the instructions stated, and my face looked worse than a teenagers. I finally got my refund, but had to threaten. Cindy Crawford, this is not what you should want for your business.

I too agree. I mailed the product back. Make sure you insure it and get a confirmation receipt, otherwise they will say they never got the product back. Horrible company to get involved with. I also included a doctors note in my return as he recommend that I stop the product, my skin broke out, and looked a mess after using it about 8 weeks. They continue to mail you and charge you for the product even when you stop or you contact your credit card. so just mail back with confirmed sign receipt.

Absolutely the most deceiving add/infomercial ever! I cant believe Cindy Crawford would even allow to ruin her name with a company like this. I have had to call 3 times to cancel this stupid auto replenishment for a shipment I returned and they claim it takes 4-6 weeks to cancel and that until they get the shipment back they will continue to charge my account because they cant cancel if the package isnt back and the billing department confirms that the warehouse has received the package! What kind of crap is that? How could they advertise how great their product is and then have the worst customer service and the worst billing process ever! TO continue to charge an account after you have called to cancel 3 times makes no sense! Then when you ask for a phone number of address to billing they claim that even "they" in customer service dont know the billing phone number, they do it all by email. The worst ever and even if this product made me look like Miss America I would still not recommend it to anybody with this kind of incompetent staff! Cindy Crawford should actually be more involved in caring about a company who uses her name to advertise their product! Im absolutely furious, I have had overdraft charges twice because of charges that I have told them to cancel! What else could we do to get through to these people?!

Average product with price scam
First time I ordered I was charged $35 for a one month supply 15ml. I was told this monthly charge will be applied for a three month supply. So I was charged $95 and the product are all 30ml. The customer service maintain 30ml is for three months and 15 ml is first month. But their advertisement maintains that you will never be charged more than $35 for a monthly supply and sent over 3 months supply. Shouldn't they be providing 45ml?
Any way too much to bother for a an average product that is sometimes burning and itchy. Many products on the market provide better result. Cindy needs to go back selling furniture for rooms to go and stop this price scam with that French guy. I see a lawsuit.

Meaningful Beauty: In the infomercial, the price briefly flashes on the screen. It says: $39.95/month, meaning that even though you receive a shipment every 3 months, you will be charged a membership fee (or whatever they want to call it) every month. I was going to order but decided to research the ingredients before doing so in order to avoid the hassel or disappointment of a crappy, overrated product. The commercial is very tricky but you have to pay attention to every detail of the price. It's vague, but it's there. After reading all these complaints, i will not be taking any chances with it. Just drink lots of H2O and take care of yourself. Never believe that the products are even close to what the claims are on TV. Hope this helps!

Hi, my ñame is Carla, I'm totaly agree with the fact that the glowing serum last why less that it should, I have no complains about the product for now, I stared to use it a month ago

Same thing happened to me. I order the first kit for $39.99, and then I got a second kit later and a bill for $127. I didn't want the second kit, so I didn't open it and eventually sent it back. But they keep billing me and are now telling me it's going to a collections agency b/c I sent it back outside of the 60-day window. I didn't even want the next kit, it gets automatically sent after 30 days, they say. I really don't think I had the second one sitting in my house for 3 months, but what can you do? I told the customer service lady I sent it back, unopened and am not paying anything. Guthy-Renker is a scam.

I also cancelled my account with Cindy Crawford Meaningful Beauty and they continued to send me product. When I called again they said the account was still open. This is a purposeful act to further gain profit by being deceitful. I too had to go to the post office to return package but asked for a receipt. Today I got another bill. The Saga continues. The best way not to get caught up in this gimic is not to ever order product from Guthy-Renker.

I love you ! you're the only one who responded to the product - everybody else responded to the lack of company's coordination and management skills! Thank you! This is all i needed - especially upon confirming Cindy's regular botox injections - when i saw the infomercial - her smile and the way she talked did look a bit fishy to me - but just like the infomercial itself it led me to believe that her skin was really due to the miracle wonders of the product. What ignorant and helpless fools we are :(

Actually, the 3 month supply size is the normal size of the product. the first 1 month supply is actually a 45 day supply for some items as they are not able to be made any smaller when minitiarized from the original 90day size the product was originally. this is more than 30days worth of product at no charge and customers should know this to understand the size difference.

Right!

Same thing happened to me. This is a money grab, they get your bank account, or Credit Card info, deceive you, try to suck you in to buy more products, vitamins, hair care line, etc. and they do NOT ship but they DO bill, and mislead you, cause you countless hours of frustration trying to get them to STOP debiting your cr cd on file, and fail to ship the products. This is a scam, the products even the name is disingenuous. The products burn my face, eye area. BUYER BEWARE! It takes hours to get these money suckers out of your life, and interfering w your credit, bank accounts. DO NOT fall for this and Cindy and Dr. Whoever, you ought to be ashamed of yourselves with your rip off product & unsavory, sleazy business practices.

I too have a bad experience with this company. I unfortunately saw the ad on TV and it seemed to be good so i bought it even though it did not harm my skin, it was any positive changes that i experienced according to what they say. I am still paying the fees and am not receiving any products and have been calling them several times and nothing has changed. it is a waste of time. I hope that there will not be any more victims to this scam.

DO NOT ORDER FORM THEM! I received the same "starter kit" in March 2010. They then sent me another shipment. That was fine, I hadn't had time to evaluate whether I liked it or not or if it would break me out. They sent another shipment. By this time I had discovered that it did break me out and I couldn't use it. I called to cancel the shipments. Little did I kow that the second shipment was a 90 day supply! and they were going to charge my card 3, yes 3 charges of $29.95! Luckily, the card I had given them was up for renewal so the only got 1 more charge out off of it. Then I get a notice from a collection agency for $29.95 and they say I still owe them $29.95. Hang on, I paid two payments of $29.95 (one for the trial and and one for the second shipment). If I owed for 3 payments on the second shipment, wouldn't they be coming after me for $59.90, not $29.95. I haven't opened the second shipment so I don't know if it's a 90 day supply or not! And, since I only opened the trial packege, I don't know what a 30-day supply looks like! Liars!

I like the products. I am afraid to order anymore after reading all of this. I told them I was not interested in anything further until I try the product out. I don't have alot of money, I never order anything on-line. I am at the age I needed to make a change in how I take care of my face. Like I said, I like the products. I really feel if Cindy Crawford is gonna represent this product, she should know what kind of service and sales is behind it. The sales people were real pushy when I called. I just wanted to try the product, I didn't want more in three months (yet) I didn't want vitamins. She should be aware that these kinds of practicing are making her look bad. It makes us (the public) feel that all she wants is to make money, she isn't worried about what makes up beautiful. But, if she is this money hungry there is not amount of face cream that is gonna make her beautiful at all.

Average product with price scam
First time I ordered I was charged $35 for a one month supply 15ml. I was told this monthly charge will be applied for a three month supply. So I was charged $95 and the product are all 30ml. The customer service maintain 30ml is for three months and 15 ml is first month. But their advertisement maintains that you will never be charged more than $35 for a monthly supply and sent over 3 months supply. Shouldn't they be providing 45ml?
Any way too much to bother for a an average product that is sometimes burning and itchy. Many products on the market provide better result. Cindy needs to go back selling furniture for rooms to go and stop this price scam with that French guy. I see a lawsuit.

Cindy Crawford you should be ashamed of yourself...yo have so much money and you have to rip off the regular working people. Your company and their service is awful and you should be ashamed to have your name on this product.You are gorgeous and stunning, why would you sell your soul?

Hi Michelle,

We're sorry you're having such a frustrating experience. I'd like to get you connected to someone in our corporate customer service team who can look at your account and help you. Can you email us your contact information to customerservice(at)guthy-renker.com with a link to the above post? If you can provide either your account number or full name and zip code, someone will get back to you with a solution.

Thank you for bringing this to our attention.

Meaningful Beauty Customer Service

Shame shame Ellie May would say granny get your gun them folks in beverly hills are con people and uncle jed wonders how they got those fine homes on the pacific ocean and eat those nice meals because folks like the ones above buy the crap they push on tv thats one way they do it. Try some of that RTG furniture pay three prices for it. It lasts two tears when you owe eight years .

Please folks do your homework before giving away your money

Dirty Business First of when you order products from Guthy Renker they don't tell you that comes from 3 different companies. When I had to call to cancel I had to call dozens of different numbers, was ridiculous. Customer service was super rude and unhelpful. The first shipment was not received and I called to cancel the whole thing. They did not cancel and continuously kept charging me. The second packaged arrived and I returned back. The third never came. I called several... SEVERAL times discussing the matter and nothing was done. I had to dispute the transactions with my credit card. After that Guthy Renker mail me collections letter, I keep trying to call to resolve the issue and it's impossible I had to pay for some items I never received so it didn't go to collections, now they are sending me more bills for things I have no idea what it is and I keep trying to call them and nothing is ever resolved!

I ordered the Meaningful Beauty Products off a television ad that said the product was a mere $39.99 plus shipping and handling. I received installment charges to my credit card the first being $56.64 plus three more charges. Apparently the fine print was per month not for a three month supply. I returned the second shipment with a tracking number from the US postal service and I am still being charged for products I don't even have. I was forced to dispute and cancel the credit card but still have not received a refund from Meaningful Beauty for an additional $56.64 for products not received. I notified the company to cancel any further deliveries long ago but still got the run around that it takes 4 to 6 weeks to process. Well I am waiting for my refund check. Don't buy this product it is a scam. I also broke out in a rash when I first tried the product and they said money back guarantee. I guess they lied! I should know better then to buy junk off an info commercial. Live and learn the expensive way.

They put unauthorized charges on your credit/debit cards and will NOT issue a credit or return!You are STUCK after you give credit numbers. They SAY they will give you a refund andthey don't. You get the run-around 24/7. They even make NOISES like static on the phone and hang up on you BIG SCAM!

Do not buy anything from these people! I originally bought a trial kit from them and when I ordered my Custom Kit it apparently upped the price which I was not aware of. Called them to resolve this and was told to return that kit by their customer service rep. What I was not told was that the return would deactivate my account! I had to restart with a trial kit in order to get my custom kit again. This I did, but when my first Custom Kit came I was charged the whole amount and not the monthly payments I had been paying. Called again to the customer service department and spoke with "Rachel" yet again, who was to return the overcharge, instead she reurned the whole amount. Called in and spoke with another Gentleman the next month, when I was not charged my monthly payment. He told me everything was fine with my account and not to worry about the free kit I had received, and that my next shippment was on schedule to go out in July. Went to check my account in July to find out when my shippment was going out, only to find out that my account was yet again deactivated. This was due to the return of monies on my account, which the company made as showing that I returned yet another kit. Of course the only way to activate my account was to start the trial yet again! These people are such rip offs. DON"T BUY FROM THEM!

I ORDERED THIS AMD THEN CALLED BACK A FEW MINUTES LATER TO CANCLE, THE PEOPLE WERE RUDE AND REFUSED TO DO ANYTHING, THEY KEPT SAYING THEY DID NOT SEE THE ORDER BUT MY BANK SAW THE CHARGE. AFTER SEVERAL CALLS I STILL DID NOT GET HELP AND WAS HUNG UP ON.

I ordered, it was shipped, I've used some of it, but because of the very slight scent I could not continue (headaches) and gave some away. Then, surprise, surprise, I see a charge on my credit card... and then a package came. I took it to the post office and paid about double to send it back the way they said to... and they did refund the amount, minus what they say is shipping and handling... another $15.00. I did not know that they would send more than the initial order and sure did not give them the right to use my credit card again. This is the scam... once they have your card you are stuck... I sure didn't know I was being scammed... don't do it. If you must have this stuff, go to ebay and buy it... much better price... too bad about the scam... I think some of the product may be good...

I bought the product in December2012, it only arrived in Feb2013. I called in Feb to cancel cos I was going to get billed again for another lot. When the product finally arrived I started using it and WOW what a HORRIBLE product. Its supposed to reduce pores etc, I had no open pores but after using this product for 2 days i had ugly open pores., my face started to wrinkle and i started getting bags under my eyes. I called to complain and even though they have a 60 day money back guarantee I did not get my money back. I am young and had good skin and wanted to preserve it. Now i have had to spend so much money to restore my skin from the damage meaningful beauty caused. Please do not buy the product, save yourselves.

Careful customers, once you order the complete anti-aging kit for $39.99, then MB withdraws a monthly amount of $$$ from your credit card. Did you really agree to that, no not really.! Read carefully the terms and conditions. Is that a scam or what?
Shame on Meaningful Beauty!
I called Customer Service, the guy was rude and said there was nothing to be done so I asked to talk to the supervisor and... after many arguments on the phone they agreed to cancel the Credit Card withdrawals. I'm still waiting from an email confirming the cancellation and if I don't have it this week, I'm going to call again and again.

I ordered Meaningful Beauty and loved the product! I was charged for the next 3 months and no product was delivered to my home. When I called each time I was told product was shipped to me and returned, but no tracking a number was ever made available. I was told it was sent to me twice and returned twice so I was no longer allowed to order or have the product shipped to my address. Because they wouldn't provide me with a tracking number I do not believe it was ever mailed out.