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dishonest charges
I ordered the 29.95 special from the TV and was sent a confirmation for 108.00. I called and was told they did not have my customer information and could not cancel my order. I have sent many e-mails which they responded with there is nothing they can do. I called my Visa company to dispute the bill and was told I will have to cancel my card to keep the charges from being charged ongoing. I now have to pay shipping both ways and may get a credit. This is a scam! Run Run Crooks I am supprised Cindy Crawford would want to be a part of this.
The complaint has been investigated and resolved to the customer’s satisfaction.
dissatisfied with product
their product burnt my skin, I called and complained they said to wait a few days and try it again I was called to colorado my sister was dying of colon cancer I did not take the products with me because I could not use them I was in colorado and just returned and now am trying to return the product for credit I am being told they will not take it...
Read full review of Meaningful Beauty and 8 commentsrip off billing practices
This company is a total rip-off. after looking at the commercials and going onto their website. I checked to see the cost of one single order with shipping. it was $29.00 plus shipping. I looked all over for any extra charges and didnt see any at all. I thought because of the price, I would try it. I did not know they considered the order a sign up for a CLUB. I did not want nor did I order a sign up for a club. I did not see that I had to call them to cancel any future shipments nor did I expect any. I received the merchandise, the product was so so and I thought that was the end of it. about a month later I received a a package in the mail that I knew was more product. I did even open the box and sent it back refused and wrote cancel, do not send any more shipments. about a day later I was charged almost $50.00 on my debit card which my bank paid even though there was not enough money in account to cover it. then because I had made severalsmall debit card purchases that day the billing came through I was charged over $270.00 in overdraft fees. I was furious. I call the company and they told me I had to send them a cancelation to stop shipments and they would not refund the charge to the account until they verified they had received back the extra shipment. I called my bank and they told me they would not reverse the charges until meaningful beauty did the reversal. and I had to wait until they did. Finally after almost a month I got the credit and my bank then credited me my overdraft fees. But I had to put over $300.00 in my account to cover charges while this mess was in limbo. I then had to cancel my debit card and get a new one to prevent other charges on my account from that company.
I then got a letter from the company stateing that all cancelations had to be in writing otherwise they would continue to bill me and continue to ship this unwanted product. althought it all stopped after I cancelled the debit card so they could not charge against it again. What a damn nightmare this company caused me. DONT ORDER A THING FROM THESE PEOPLE> THEY ARE TRUE BILLING SCAMMERS>
The complaint has been investigated and resolved to the customer’s satisfaction.
glamour fabulicious:
Essentially, the same thing happened to me. I owed them 49 and some change and mailed them a check for that amount. In the mean time they took out $ 149.00 electronically from my bank . I called the billing dept. and was told I would receive a $50 credit the next billing cycle. Well, I found out today that I was charged $56! So, I ended up paying $300 for 2 shipments. I cancelled my account today. I know I won't see a penny of that money. This company is nothing but a rip off.
Jenifer
They dont tell you that you are being charged these fees when you speak to a customer service representative. You are told in the commercial that you are locked in at $29.95! The customer service representative just said to me that I misunderstood the commercial! Not only is it an affront to my nature as a human being, but it is even more insulting to say that what they guarantee, we as consumers dont understand. They talk you into buying a couple more products at about $6 or $7 dollars which you think are in addition to the $29.95 you already paid, but the bill is $119that has to be paid in increments of $36.95 over the course of three months. Then when you want to cancel your order, you have to send the remaining products back if you want to get a $0 balance or you have to pay the rest of the $119.00. Either way they scam you for your money on a product that really doesnt do what it claims. This was my first and last time buying skincare from TV. I did it because I trusted Cindy Crawford's name. What a lie that was! I am deeply disappointed that Cindy Crawford would be so proud of this product. But what does she care! She is making millions off of people who trust her name. It is a joke much like the mole on her face! I am so disgusted with this! I wanted to do something nice for myself. I havent always been able to afford good skin care products and have often resorted to using my teenager's acne products and putting lotion on my face. This was something I wanted to do to finally treat myself to something nice that I deserve. I hope the word gets around and this company goes out of business. She and Guthy Renker are a bunch of lying, theives! I will never be able to look at her with the respect I used to have for her and will switch from using her rip-off product to using Oil of Olay Rengenerist. At least its a name I can trust!
scam!!!
They are scam!!! They charged me twice on the same day. I didnt give authorization for the second charge. I called to speak with a supervisor I was told that they cannot see my acct and i cannot stop the shipping and the supervisor didnt give me her last name so I can report her. First name is Melisa... They are insisted on telling me there wasnt a second...
Read full review of Meaningful Beauty and 7 commentscontinued shipments and charge after returning product
I rec and paid for my inital shipment of Meaningful Beauty products. I did not care for their product so I cancelled my autoship. I rec another shipment which I clearly marked on outside of box CANCELLED DO NOT SHIP TO THIS ADDRESS. I again rec another shipment and again returned as well as called. They cont to sent bills which I cont to discared. I began to rec notices from a collection agency which told me that the company had no record of rec my return and I was responsible for the 119.00 charge. Today I called Meaningful Beauty and after explaining my situation my call was "dropped" I called again and was treated very rudely by a representative who refused to give me her name. She did tell me they rec my return and would return it to me. And admitted they knowingly had the product in hand and were using a colection agency to force me to pay for something they knew I did not have. Is that legal?
The complaint has been investigated and resolved to the customer’s satisfaction.
Its called a MONEY BACK GUARANTEE! You probably returned it outside of that, and that's not MB's problem. You shouldn't disregard notices to the point that they're collecting for it
file a complaint w/ the ftc online if you've been ripped off!
I have found that the Federal Trade Commissioner is extremely helpful with consumer issues/complaints.
I was interested in purchasing this product until I read the negative reviews concerning fees billed.
I advise anyone who has been ripped off to Google the FTC & file a complaint online immediately.
I was seconds from purchasing a weightloss item online where I had to enter my personal information to continue. After following through their process I changed my mind prior to entering a credit card. Although I closed all of the windows and did NOT continue, their system saved my information (phone #). They called and text my cell phone several times a day even after I requested them to remove my number from their list. They would try to get smart & then would hang-up on me & call right back until I filed the complaint. I have yet to receive a call from ANY telemarketer since the complaint was filed. I did not hear back from the FTC but I know they had to of actioned on my complaint otherwise the company would still be harassing me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Average product with price scam
First time I ordered I was charged $35 for a one month supply 15ml. I was told this monthly charge will be applied for a three month supply. So I was charged $95 and the product are all 30ml. The customer service maintain 30ml is for three months and 15 ml is first month. But their advertisement maintains that you will never be charged more than $35 for a monthly supply and sent over 3 months supply. Shouldn't they be providing 45ml?
Any way too much to bother for a an average product that is sometimes burning and itchy. Many products on the market provide better result. Cindy needs to go back selling furniture for rooms to go and stop this price scam with that French guy. I see a lawsuit.
I had not paid for my second shipment because I had changed banks. Because of a family tragedy I did not send it back within the 60 days and when I did I just wrote return to sender on the container and sent it back. I am still being billed for it and even tho I spoke to a person who said they did receive it; now they are telling me they can find no record of it being returned and have turned me into collection. I would advise anyone who returns their product to put a tracer on it so you don's end up paying for something you no longer have...Jan
order never received
I ordered the Meaningful Beauty skin care line several months ago, but have yet to receive it. At the time I placed my order, I was offered a vitamin supplement, which I accepted. However, now months later, I have yet to receive the skincare and keep receiving shipments of the vitamins. When I attempted to contact the company via e-mail to return the vitamins and cancel my order, it took quite a bit of work to even find a customer service number, let alone any address or how to go about cancelling an order. I am being led to believe this is nothing but a money scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
refund of charges
I placed my order on July 10th and eagerly waited for it to arrive. My product shipped out on the 13th and with rapid delivery I received my product @ the 17th. After using the product I can tell you it has some nice features, however the cleanser isn’t quite as cleansing as I like. It left makeup on my towel, so I don’t know that it really got everything. I also started having an allergic reaction in my eye area where small bumps started forming and my eyes itched and discharged a little. After adjusting my usage a little bit, I decided this product is not for me. And decided to make a call to their customer service department to cancel their 30 day auto delivery and get my guaranteed refund back.
So, I made the call today, (August 12th)… First I waited for what seemed like forever to get anyone to answer the call. (I am finding that this is typical when you are trying to cancel a subscription to something, so I wasn’t real surprised.) A customer account representative then picked up the call and I proceeded to tell her I would like to cancel my account. She gave her apologies that I didn’t like the product and asked me why (as, I assume, she was trained to do) I proceeded to tell her about my experience with the allergic reaction and the cleanser. She then tried her best to convince me that “the fruit extract is only in 4 of 5 of the products” and maybe I should try them all separately… I politely declined and told her I would still like to cancel.
She began the cancelation by first telling me that a new shipment was already in route to my house and that there was nothing she could do to stop it. “No problem”, I will ship it back as soon as I get it and will need to be refunded for the charge and shipping as it was before the 30 days as specified on their site. I also asked for my refund for the introductory set per their 60 day guarantee. (of course, she didn’t offer that information – I had to ask for it).Well, this is not their policy… “I’m sorry ma’am, but we cannot refund the shipping cost.” She proceeded to tell me that not only did they give me 30 days, but they also gave me an extra 10 days in order to receive the product the first time. (If you are doing the calculation, 30 days from my order date, July 10 is August 19nd) She then let it slip that their real policy is actually after 3 weeks, they send out the next shipment. I debated with her the difference between 30 days and 3 weeks… getting no where in the process.
I asked to speak to someone who could do something to fix this issue. She passed me on to another person (who I assume was her supervisor). I then debated the issue of the guarantee and the return with her. I explained that I called within the first 30 days to find that you have already shipped the next shipment of products… what gives? After some debate, she finally said “well you should have called us 2 weeks before we shipped.” WHAT? Are you freaking kidding me? I said, “Well according to your policy online, it says 30 days, not call 2 weeks before I think you are shipping.” She then proceed to tell me that my invoice (that I didn’t have with me) said the date they would ship the next set. Of course, she didn’t have THAT information to look up…she couldn’t tell me the date they gave me or what my invoice said…but was adamant that it was just the way they do business and there was nothing that could be done. It was not their error.
I then asked her “do you know what your website says?”
She then proceeded to pull up the website…I was put on hold so she could review the website… After a long pause, she then returned to the call to tell me that the shipping costs would be refunded next week (I hadn’t even been charged for the product yet) and they were crediting my account for the 1st set (per the guarantee). My account would also be refunded once they received the 2nd shipment back from me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Every time you view an infomercial for anything, no matter how tempting the offer or straightforward the pitch, the FIRST thing you should do is go on the internet, type in the name of their product or website, then put the words "don't buy" in front of that, or the word “scam” or "rip-off" behind that.
That will get you past the first three pages of phony websites, constructed to blindside you with glowing comments and testimonials. You will then get to pages like this one, and get a real eyeful of what that company is all about, and eventually learn what virtually all infomercials are all about.
Their objective is remarkably simple. They want nothing more nor less than to pry your credit card number away of you. This gives them license to get into your pocket and steal as much as they can, as fast as they can - before you are put through some very frustrating and time-consuming steps to cut them off.
And know also that, as things stand now, you have almost no hope of recovering what they've already taken.
customer service
Hello, I purchased the meaningful beauty products after seeing the infomercial. My complaint/review is the customer service. When I initially ordered via telephone, I asked for them to take the complete purchase amount. I told them I didn't want to receive a bill every month. Next thing I know, I received a bill. I called them. They said my card would not...
Read full review of Meaningful Beauty and 10 commentsunauthorized charges
GRC Meaningful Beauty charged my debit card $119.90 on 04/06/2009 for wrinkle cream. I am way past worrying about wrinkles. I am the only person with access to this account and I did not place this order. My Wife has a separate account but I checked and she also did not authorize this charge. Their customer service rep. was of no assistance. Told me they...
Read full review of Meaningful Beauty and 11 commentsbait and switch
I called the Meaningful Beauty 1-800 number to order the starter kit valued at $30 (or so), plus 2 free gifts. When I talked to the customer service representative she convinced me to add on 2 additional products. What she did not tell me was that when I added the 2 additional products I no longer qualified for the introductory kit. When I received my merchandise in the mail (almost 3 weeks later) I received, and was charged, for the first 90-day supply ($109). When I called to complain I was told that they would ship the introductory kit plus 2 free items at no charge. When I called to follow-up 2 weeks later I was told that, "No, they were not going to send me the intro kit and no charge. When I order the additional items that automatically upgraded me to the 90 day supply". Complaining got me no where. A message was relayed back to me that the supervisor said, in short "sorry"! I plan to file a formal complaint with the governor's office for deceptive advertising and theft. The really sad part is that the product is ok, but I will NEVER, EVER, EVER, EVER purchase another item from them due to their unethical customer service practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree! this happened to me, I also was told I would recieve the products in 5 to 7 bus. days after waiting almost 2 weeks I phoned customer service and was told my shipment had not been shipped it was on back order ! HA ! so i ask the rep if i could just cancel my order she then became very rude to me and said it would take 5 to 7 bus. days to refund my money on my card. IM still waiting for the funds to be put back on my card.!
I absolutely agree! It is bait and switch. It happened to me also. The very same thing! What a shame that Cindy Crawford is a part of this! I - too - will NEVER EVER ORDER OR RECOMMEND THIS PRODUCT TO ANYONE! I agree - it seems - not too bad...but the deception in term of cost can not be ignored.
harassment & rip off & lies
I ordered Meaningful Beauty in 2008 over the phone & they charged my credit card at the same time. I returned it 14 days later, within the 60 day period. I got confirmation of that return. I never got credited so I disputed it with my bank, showed them proof that MB got it back and gave them a copy of my statement with the charge circled. My bank reversed the charge. MB harassed me by email and mail. They admitted receiving it back but said they never charged me for it to begin with. I told them it was charged to my account and my statement proved it. Further, my bank could not have reversed a charged that was not made. They sent me to collection anyway and I am continually harassed. Bad company to have any dealings with. STAY CLEAR AWAY.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks for all the comments, I was going to order the product and thought I would check out the comments first, glad I did, will continue to use Neutrogena Ultra Sheer Dry Touch Sunblock on my face, neck and arms, it's a beautiful product and is inexpensive. Sometimes we get sucked in by these models and actors, they get rich at our expense and get their lifts and retouching done so we think we can get the same results. What goes around comes around they should be ashamed of themselves. Otty
I have been having the same problems with Meaningful Ripoff. I went online and filed a complaint with the FTC. I think this is the only way to stop this company, if they get enough complaints through the FTC they will have to do something about it. It doesn't matter where you live as I am from Canada and I could still file a complaint. Go to:
http://www.ftc.gov/
We need to stop this company from ripping people off and harassing them. Phoning the company doesn't get us anywhere as they are all scammers.
Thanks and good luck.
Same exact thing happened to me. I ordered the trial and paid up front for that, then immediately cancelled any and all further shipments. After being reassured that I cancelled my "membership" and would no longer receive any products after the up-front trial, I mysteriously received a whole new shipment the following month. A shipment which I did not order. So, I returned it to MB with delivery confirmation (within the 60 days) and MB insisted they never received it even though the United States Post Office confirmed shipment and that MB had in fact, received the return. This went on for months they claimed that it can take anywhere from 4-6 weeks to process a return. Finally they insisted that the 60 day return policy was over anyways, so I still owed them $119.99. After about 6 months of dealing with them over a product I never ordered, faxing, calling, dealing with collections, proving that they did in fact receive my return within the 60 days through my shipment confirmation number, even though they denied it, I threatened a law suite. This is when they finally took me off their collections list. It was 6 months of frustration, being shuffled around between departments, nothing being followed up on, and them being complete incompetent, misleading jack-offs. DON'T get involved with them. The products certainly aren't worth it but the frustrations, time and headache they will cause you is definitely not worth it and will age you an extra 10 years, if anything!
word of advise to everyone that is being harassed by collectors DEAL WITH IT! If you dont pay YOUR BILLS then you will be harassed if you put down numbers of friends and family they will be harassed...There is only one way they will get those numbers and is by you... SO PAY YOUR BILLS, DONT BARROW MONEY AND THEN YOU WONT BE Harassed... AND if some took money out in ur name then it is called fraud and you have to contact the POLICE... SO STOP [censor]In CAUSE YOU DIDNT PAY UR BILLS
deceptive advetising and marketing
This is the complaint I filed with the Federal Trade Commission this evening:
Meaningful Beauty: With Cindy Crawford
I viewed this product (Meaningful Beauty by Cindy Crawford) on TV. I was going to purchase it for my wife. When I called to order- all of my personal information was taken, then I was told that this is a 'club'- a subscription system, and that I would receive product every month. I said (four times) that I do not want to 'subscribe'- I only want the advertised product- at the advertised price. Each time I was told that I could not purchase this product at the price advertised (29.95) without the 'club' or subscription.
I asked to speak with a supervisor. I also told him that I wanted to purchase the advertised product, without the subscription- I was told I could not. This went on for a few 'rounds' also- whereas I informed 'Frank' that I did not want the product, and then hung up. Remember: this is after I had given all of my personal information- including my credit card- as I was lead to believe we had a agreement for a product, and a price.
I must believe that this is fraudulent advertising and marketing. Nothing in the television ad says that to purchase this product- one must join a club or be forced to accept a subscription. This is also a 'first' time for me to believe that I was purchasing an item, at a set price- to have given all of my information, and then to be told that 'I was agreeing to a subscription service'- something I would not have done.
Please help to stop this deceptive marketing.
Thank you !
Richard L. Taylor
The complaint has been investigated and resolved to the customer’s satisfaction.
Women will buy anything, I'm a man and I sold worthless makeup and other beauty products that didn't work to women. Women stop buying everything you see on tv. Celebrities don't really use that stuff, they are getting paid good money to endorse products
The meaningful beauty commercials are annoying. I’m no longer watching any channel that puts on one of their extended commercials in the middle of a program. The new Oprah network is notorious for this. What’s the matter, Oprah doesn’t have enough money?
If you want to use a great product that’s only made with two ingredients and that’s great for your skin use Aqualin. 1 tube last a year and because it’s only made with demineralized water and vegetable glycerine it can’t go rancid, like all the other chemical crap on the market. I’m 60 years old and people think I’m in my 30s. I’ve been using the product for over twenty years and it’s the best thing I’ve ever used in my life. And best yet, it’s cheap, cheap, cheap. At one time I idiotically spent up to $100 bucks for a moisturizer that would wind up iritating my skin and go rancid way before it was used up. I no longer have that problem and best yet, it keeps my skin clear of dry patches and redness. Get the light formula, it absorbs more easily into the skin. You can get it here – http://www.microbalanced.com/index.php?main_page=index&cPath=2
I agree about the misleading ad on TV, but the products are awesome! 2 years ago I ordered from the TV ad. I received the products and was very pleased. Then, I started having overdrafts from my bank account. I cancelled and everything got back in order. 2 yrs later, I decided to give it another try, because I LOVE what MB did for my complexion. I was more educated and informed about the "billing". I'm a very happy customer now.
I had someone from work tell me that my skin has been looking great. Also, people have mentioned that I don't have any wrinkles...I do drink A LOT of water. I swear I am not from MB, I'm just a single 38 yr old who works in New Orleans and lives in Slidell. I absolutely love MB. If all you have to complain about is the way your card is charged and not the products, then I'm sorry. I knew exactly what I was getting while on the phone with the cust. serv. rep. She answered all my questions, slowly. I completely understood that my card would be charged monthly...Small price for having amazing skin. Complexion speaks for itself. I've never had anyone compliment me on my complexion the way this woman did before using Meaningful Beauty. Don't let the infomercial scare you. It's a great product.
Are you kidding me?!?! It says it on the infomercial like 8 times that along with the order you get the club membership. Don't get mad at the people who "wont let you" do it as a one time order, they can't do it any other way!
I also agree! Stupidly I called and went through the same drill...very deceptive to take down all of this personal information including credit card number and then have the club thing mentioned afterwards!
I feel duped. She told me she deleted all of my information and I certainly hope so. I trust the other people commenting did not have anything charged to their account after that?
I agree with this complaint! Just this morning (12/30) I called to order for just the trial and went through the exact same thing with "Mary" . I mentioned that the ad was very misleading. After her trying to talk me into everything including the Toner and something else, I said please destroy the information you took from me and cancel. What got me was that the next order was going to be for a 3 month supply and you pay $29.95 PER MONTH! She was NICE enough to say they would break the payments up! :-( .. Thought I'd try something new but I'll just stick with my Alpha-Hydrox... been doing quiet good for over 10 years! (my 45th class reuinon proved it!)
dishonest company!
I purchased Meaningful Beauty in July of 08. As advertised, I purchased this product for $29.95/month + $9.99 shipping. I received my first shipment in July and was given an expected delivery date for my next delivery of October 6, 2008. As of November 8, 2008, I had not yet received my order. I received a notice from Meaningful Beauty informing me that they could not fill their orders and could not provide me with a date when they would be able to honor my purchase. Meaningful Beauty charged my credit card two more installments, and I never received any further shipments. I contacted my credit card company and reversed the charges. Today, I opened my mail and found a collections letter from Meaningful Beauty asking for payment for the items I never received. This company is APPAULING and they should be ashamed of themselves. I wonder if Cindy Crawford is aware of the fact that this company is taking advantage of hard working people.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm not sure that this will help, but I ordered the supposively (90 day) supply and of course most of the products didnt last 60 days. So I decided to cancel the next shipment and I was told that If i return even the empty bottles that I can receive a full refund. After reading some of the complaints on here, I decided to call back and make sure that they fully canceled the order, and I asked for the operators name and I.d. # which he gave me an extension #, I then proceeded to ask for a confirmation # for the cancelation and the operator said that they do not have confirmation #'s, that they will send me a cancelation letter in the mail that I should receive within the next week or so. If I receive one than I defintely have the proof for any unauthorized charges if any happens to show up on my card. If not, then I will be giving the operator (Joe-Ext. 6408) another phone call, and will keep calling until the "so called" cancelation letter shows up in my mailbox. I hope this helps anyone having problems getting proof of the cancelations. Good Luck to all of you and Im so very sorry for all the B.S. that these companies are putting everyone through.
Sadly, I doubt if Cindy Crawford or Valerie Bertinelli care if it's a scam.
poor customer service and unauthorized charges
I ordered the MB package advertised on the infomercial. I liked some of the products, some not so much. I decided to contact the customer service and set up a way to just order at my own convenience. Over the past number of months they have charged my account without authorization, sent me items when I had asked numerous times to not receive them until I order and have talked with people on the phone who slur their words and sound so totally unprofessional. It got to the point where I requested to speak to a CS Manager or supervisor. I was told they'd tell me the same thing but I still requested to speak to a manager. After being on hold for almost 5 minutes the same CS rep came back and said that her supervisor told her that's all they could do. I asked again to speak with the supervisor and they would not let me. I then immediately cancelled my account. To spend so much money on products and to be treated the way I was is absolutely unacceptable.
This company is terrible to deal with and it's really disappointing that Cindy Crawford would allow her product to be sold in such a shady and unprofessional manner.
I advise you to NOT DO BUSINESS WITH THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same thing happened to me. I ordered this product for my mom. They made unauthorized charges to my account after I had told them to stop. The customer service was horrible. After the lady explained that I had agreed to this in the past she kept saying is there anything else I can help you with you ? Meaning she wanted to hang up already she said it 3 times. I felt rushed and unsatisfied so she gave me a discount on it but I didn't want a discount I wanted the charges dropped. Thats all she did for me this happened about 10 minutes ago.
In February I ordered MB. About a month later I got the wrong order. I returned it via UPS Ground, unopened, to a PO Box, which was the only address the MB customer service agent would provide to me, and then I ordered the correct products again. When I called to check the status of my return and refund, THAT agent said it would be a problem that I sent it back to a PO Box, and I should have sent it to their physical address. VERY frusrating! I am still waiting for my refund from the original order and still waiting for the correct order to arrive. It has been over 2 months.
They have absolutely horrible customer service. I canceled an order in February since they said there is a delay in shipping out but they sent it out anyway. I sent it back to them and here it is April 22nd and I am still waiting for a refund. Sent them an email 10 days ago and have not received a reply. I don't do business with companies that have horrible, disrespectful customer service and this company takes the cake.
did not cancel my account
I ordered Meaningful Beauty by phone after watching an infomercial. They opened an account for me, and sent me my first shipment of products. They would send more product automatically, but I could cancel at any time. After trying the product and deciding I didn't like it, I accepted the next shipment. But when I paid the bill, I wrote on the statement that I wanted to close my account. I asked them not to send me any more products. They continuted to send the products. I would always write on the box "return to sender" and hand it right back to the postal clerk. I accepted no more product after I paid my final bill. After about a year of them sending me products and my returning product to them, they sent me a bill for the last shipment, a shipment that I had most definitely returned upon receiving it. This is rediculous! It shouldn't be this difficult to cancel an account.
I plan to send the bill back without payment, but with a letter explaining my position. Should I have to do anything more than that to resolve this situation?
The complaint has been investigated and resolved to the customer’s satisfaction.
I am going through the same thing... And I am so tired of people like this... What was ur final outcome.
do not want anymore of the product
I ordered the meaningful beauty from a TV promotion I have tried the product and I can not use it. It not only makes my face break out in pimples ---which I never even had as a teen --but my face itches too. I DO NOT want anymore shipments sent to me nor do I want any more charged to my credit card. My regret is that I ordered three months of product without being sure it would be a product I could use.
Would you please close out my account effectively immediately. Thank you very much.
Leslie Hiemstra
I can't use this product because I have oily skin. Which I had blackheads. I had an aestatician say this product is not for me. Luckily I was able to cancel my service no hassle. I switched to an animal cruelty free product. That uses all natural ingredients.
BAD product! Has cost me more money at the Dermatologist than I paid for the product and I'm still in trouble 72 hours AFTER my Dermatologist visit!
I was excited to try this line and unfortunately after only 2 weeks of use I have clustered breakouts on my face. I have NEVER had an issue with breakouts in my life. I am 31 years old and am very curious as to why this product has made that happen!
Stick to Arbonne from a legit representative. It is guaranteed and no animal testing.
I have very sensitive skin and rosacea. Arbonne has worked extremely well for me.
It is not cheap but it is concentrated and quantity will last a long time.
It is worth it. They often have discount specials and for your birthday you get a great discount.
Many of the celebrity products are questionable.
I ordered this product some time back and though the parts of my skin that didn't have big pimples looked more youthful glowing and tight, I looked horrible from the pimples is caused. A year later, (that would be tonight), I almost ordered it again, but decided to check if others had break outs from the product, and guess what? Quite a few people got some of the largest pimples they've ever had. It's terribly disappointing because you see the good it's doing if you can see through the pimples. Apparently some people break out and others don't. But I saw quite a few complaints that I won't address. Only my own. It made me break out worse than I ever have and I was in my forties when I ordered it. A little late for breakouts to be happening. Apparently this is not an uncommon reaction, as I googled it and always found some woman talking about large pimples. If it weren't for the breakouts, I would have stayed with the product, but I kept reading how the monthly shipments would be out of this or that product. Sounds frustrating even for those it works for.
Be careful when purchase items or bid for items from Bidz.com. Products are very poor quality, look cheap and some are not woking. I spent about $ 500.00 for 20 items. Some of them look as of they came from a dollar store. I bided for 6 watches and 3 of them are not working. One of the watch I saw it at BIG LOTS for 6 dollars but BIDZ priced it for voer $ 75. Customer service are also very unfriendly. SHAME ON YOU BIDZ. Stop taking advantage of consumers who work hard for there money. SHAME, SHAME, SHAME. There will be no room in heven for you.
Sad customer be being scammed.
meaning full beauty sent me 3 month supply that i did not order after I called ans change my order. I first placed an order in September 2008. The package had a missing item with a note that it will be shipped to me soon. Months passed by and several calls that i made, the missing product still not arrived. Every time I call to inquire about it, the answer was it should be on the way or it will be shipped in 2 weeks. I totally frustrated with this. The products itself are as good as any moisturizer from any store. Over price and bad customer service. My autistic son said, Tis Tis.
Unhappy customer in Norcross, georgia =(
won't stop billing for cancelled products
Through the Meaningful Beauty Co. I tried their vitamins and they nade me sick. I called and had future orders cancelled. They refunded my money just fine but have continued to charge my credit card for them. It is frustrating to me that I have to go through all of the hassle it takes to get this done each time. This is wrong and they should be stopped from doing this.
Lona Albert
I also opted to get the "free vitamins", and now I have the first of 3 charges on my account. I called to complain, and was told I need to send back the first shipment to receive my refund. If they do not receive the shipment back before the next billing cycle, I will be charged the next payment. Supposedly, they will refund all charges back once they receive the vitamins, minus the $2.99 shipping and handling. We will see what happens...
I ordered the Meaningful Beauty 49.95 package, which i totally love but in the package there was a letter that stated to look for your free gift in the mail. Well, about two weeks later i got two packages of their 90 day supply vitamins. I thought this was the free gift. I didn't order them and now their trying to charge me 105.00 dollars each. What a scam!
Same thing here ladies.. I have boxes of unused vitamins due to the company sending and charging multiple 90 day shipments ahead of schedule. Love the product but its Ridiculous how they do business. I too cancelled my order and sent product back because I have too much. No problem getting my bank involved, the company refunded the last order and then it happened AGAIN without my authorization they charged my card and sent another shipment. Once my supply is done, I'm switching to a whole new skin care and vitamin.. So sad because I enjoy the products.
I also got sick from the vitamins and they do not provide any information WHATSOEVER about the vitamins to stop or prevent future shipments. There was no paperwork in the box with the vitamins and there is no information provided on the My Account portal of the Meaningful Beauty website about the vitamins...I checked, doublechecked, and emailed about this. The vitamin portion of this is a HUGE SCAM. Whatever you do, if you do what to try the Meaningful Beauty skin care products (didn't love them at first but gave them a shot and ended up really like the serum), DO NOT under any circumstances, click accept on the "free" gift of the vitamins or you will be paying for them in total frustration until you spend countless hours trying to get them to cease and decease on sending you more, and lucky if you get your card credited back. Cindy Crawford and Valerie Bertinelli, you should look into the vitamin scam and demand a fix to the deceptiveness or it will affect the positive quality of the skin care line.
i have a lot of complaints about their vitamins and other products and the way they using my credit card info. after i tried their promoting product i called and cancelled any future cahrges. but they kept sending and charging my card. meaning that each time i had to return the package without using it i was paying twice 7.95 for shipping that they do not refund.
i could not beleive it and think it is very-very bad reputation for this brand.
I love the vitamins but they did all the charging every month for a 60 day supply and the only way it stopped was when i reported my credit card lost and they were no longer able to bill me anymore. I also called and complained numerous times and nothing changed...it turns out that i received so many boxes of vitamins that they lasted me two years after they stopped shipping...I was thinking about reordering them but i just went to whole foods and bought a 60 supply of 1-a-day by light rainbow multi vitamin for $23.99 so i think im going to stick to that...
I agree with all these posts about their unethical business practices...
Thank you ladies for voicing your complaints about that Meaningful Beauty company. I complained to the BBB, which tried to contact the Meaningful Beauty company who REFUSED to reply! They know they are guilty of defrauding the public. My next stop is the FCC! These people will continue to defraud if they are not stopped! I urge you to complain to the FCC also. Let's put them out of business . Shame on Cindy Crawford for allowing her name to be used by these unscrupulous people. They are blined with GREED!
I responded to their special after seeing it on cable tv stating specifically that I only wanted to receive the $29.95 special, which I received, but when I checked my statement I found out that they charged me for an additional shipment which I do not want! Now I have to deal with stopping further charges. I hope that I too will not have to deal with monthly cancelations!
10/31/08
Thank you for posting your message.
I just cancelled my membership and all future orders today because the VitaPower company sent me ANOTHER 4-month supply of vitamins after they charged and shipped a 4-month supply to me in September. The company has some ethics issues for sure, but their math is really off and that is very disconcerting to me as well.
Diana
please email me your thoughts i just started the vitamins yesterday michellestarr143@aol.com i feel fine so far
unauthorized billing
I ordered Meaningful Beauty from a TV ad that said I could get their product valued at over $100 for $29.95 plus shipping and handling. When I ordered the product I asked the lady specifically how much I'd be charged for the shipping. She said the shipping would be 9.95 and the product would be $29.95.
When I received the shipment there was an invoice attached for $109.95 plus $9.95 for the shipping. I called customer service and told her there was a difference in the price that I was quoted and the price that I was being charged. She told me it was the total instead of being charged installments of $29.95. I informed her that I'd be returning the product and to cancel any future shipments. She had the gall to ask me what the reason was that I choose to cancel.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do you really believe Cindy Crawford and Ellen really care about your skincare? 😂
Over charged me and took money from account charged me 300 dollars dam near they suck !
I canceled my membership! Why do you keep billing me? This is so wrong! Your phone number doesn't work and live chat doesn't as well. How in the world do I get ahold of someone?
1/13/2023- $109.55 package received.
2/13/2023- $108.24 nothing received.
3/16/2023- $108.27 nothing received.
So wrong! Same on you!
I am trying to reach the customer service line, and I am not able to do so
I've been charged. I don't have the product...where is it?
I have my products on auto shipment I did not receive my products for the month of September, even though my credit card was charged. I am currently without my beauty creams. I am very satisfied with the beauty products. Can you please help me with this Problem? My Order # is 2419155CA
Meaningful beauty is withdrawing money from my bank account for sending orders without my knowledge. I called customer service to stop service and the service representative told me I'd still be responsible for payments. Please check into this company. Thank you. MeaningfulBeauty@e.guthy-renker.comMeaningfulBeauty@e.guthy-renker.com
Fill and lift purple bottle was not in my kit I ordered I love using this product just would like to get what I paid for
I ordered the promotion that was on tv, paid my amt in full. After I got the product, it broke out my skin, I then called and told them I did not want anymore. A month later, they sent me another box but instead of it being 30.00 dollars it was 97.00 dollars. I called them and told them that I had not asked for this second product and was told to try it again, not once was I told to send it back. Now I am being harassed by a collection agency telling me that I owe 97.00 dollars and they don't care, just send them the money. I don
t feel that Cindy Crawford should let her Company or employees do this to her customers. I am unemployed and now have to find a way to pay this.
I ordered some products from meaningful beauty back in feb 2013 and it was a one time order, I've been getting charged repeatedly by this company even after I called and told them to cancel all orders, they agreed to do so but yet I still get charged, also they charged me for vitamins that I never ordered and said it came with the purchase but was in the fine prints, I cancelled those as well but still got charged over and over, I need this to stop at once
About Meaningful Beauty
The Meaningful Beauty range includes a variety of products that are formulated to target specific skin concerns, such as fine lines, wrinkles, dark spots, and uneven skin tone. The products are made with high-quality ingredients that have been carefully selected for their effectiveness and safety. Some of the key ingredients used in the Meaningful Beauty range include retinol, hyaluronic acid, and antioxidants like vitamin C and E.
One of the unique features of Meaningful Beauty is its use of a patented ingredient called melon extract. This ingredient is derived from a rare French melon that is known for its high antioxidant content. Melon extract is included in many of the Meaningful Beauty products, and it is believed to help protect the skin from environmental damage, reduce the appearance of fine lines and wrinkles, and improve overall skin texture and tone.
Another standout feature of Meaningful Beauty is its simplicity. The brand offers a streamlined range of products that are easy to use and incorporate into any skincare routine. The products are also suitable for all skin types, including sensitive skin.
Overall, Meaningful Beauty is a brand that is dedicated to helping women achieve beautiful, healthy-looking skin at any age. With its high-quality ingredients, innovative formulations, and commitment to simplicity, it is no wonder that this brand has become a favorite among women around the world.
Meaningful Beauty Customer Reviews Overview
One of the standout features of Meaningful Beauty is the inclusion of a powerful antioxidant called superoxide dismutase (SOD). This ingredient is said to help protect the skin from damage caused by free radicals, which can contribute to aging. Many reviewers have noted that they have seen a noticeable improvement in the appearance of their skin after using Meaningful Beauty products.
Another positive aspect of Meaningful Beauty is the company's commitment to using high-quality, natural ingredients. The products are free from parabens, sulfates, and other potentially harmful chemicals, which is a major selling point for many customers.
Overall, Meaningful Beauty has received positive reviews from customers who have seen improvements in the appearance of their skin. The inclusion of SOD and natural ingredients, as well as the comprehensive range of products, make this skincare line a popular choice for those looking to combat the signs of aging.
Yes, Meaningful Beauty is a legitimate skincare brand co-founded by Cindy Crawford and Dr. Jean-Louis Sebagh.
Meaningful Beauty uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Meaningful Beauty products are advertised as safe and effective, but individual results may vary. Always check the ingredients and consult with a dermatologist if you have specific skin concerns.
The Meaningful Beauty website uses encryption and secure payment processing technology to protect user data during online transactions.
Meaningful Beauty offers customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.
Prices at Meaningful Beauty may vary, but they generally aim to be competitive within the skincare market.
Meaningful Beauty does have a refund policy. Be sure to review their terms and conditions for more information.
Meaningful Beauty is a reputable brand, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.
Meaningful Beauty was launched in 2005.
When researching Meaningful Beauty, read multiple reviews from different sources to get a well-rounded understanding of the company.
Meaningful Beauty may offer occasional promotions or discounts. Check their website or sign up for their newsletter for the latest information.
Meaningful Beauty aims to provide transparent pricing, but always review the final price and any additional fees before completing a purchase.
As to our knowledge, Meaningful Beauty does not test its products on animals. Check their official website for the most current information.
Meaningful Beauty, like all skincare brands sold in the U.S., should be compliant with FDA regulations.
Meaningful Beauty products are designed to be suitable for various skin types, but individual reactions may vary. It's always advisable to do a patch test or consult with a dermatologist if you have sensitive skin or specific skin concerns.
Overview of Meaningful Beauty complaint handling
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Meaningful Beauty contacts
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Meaningful Beauty phone numbers+1 (800) 927-0047+1 (800) 927-0047Click up if you have successfully reached Meaningful Beauty by calling +1 (800) 927-0047 phone number 0 0 users reported that they have successfully reached Meaningful Beauty by calling +1 (800) 927-0047 phone number Click up if you have UNsuccessfully reached Meaningful Beauty by calling +1 (800) 927-0047 phone number 0 0 users reported that they have UNsuccessfully reached Meaningful Beauty by calling +1 (800) 927-0047 phone numberUnited States1800 805 4091800 805 409Click up if you have successfully reached Meaningful Beauty by calling 1800 805 409 phone number 0 0 users reported that they have successfully reached Meaningful Beauty by calling 1800 805 409 phone number Click up if you have UNsuccessfully reached Meaningful Beauty by calling 1800 805 409 phone number 1 1 users reported that they have UNsuccessfully reached Meaningful Beauty by calling 1800 805 409 phone numberIreland+1 (800) 628-4108+1 (800) 628-4108Click up if you have successfully reached Meaningful Beauty by calling +1 (800) 628-4108 phone number 0 0 users reported that they have successfully reached Meaningful Beauty by calling +1 (800) 628-4108 phone number Click up if you have UNsuccessfully reached Meaningful Beauty by calling +1 (800) 628-4108 phone number 0 0 users reported that they have UNsuccessfully reached Meaningful Beauty by calling +1 (800) 628-4108 phone numberCanada
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Meaningful Beauty emailsdmca@meaningfulbeauty.com77%Confidence score: 77%Legal
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Meaningful Beauty headquarters3340 Ocean Park Blvd, Santa Monica, California, 90405-3204, United States
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Meaningful Beauty social media
Most discussed complaints
fraud 5 (opinions to this review) unauthorized billing 2 (opinions to this review) Not following my request. 1 (opinions to this review) Scam 1 (opinions to this review)Recent comments about Meaningful Beauty company
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The exact thing happened to me. I rewatched the commercial the other day and in very small print it says "for a one month supply", but they automatically send you containers that are a in 3 month supply. They told me I could return the crap for a full refund, but I had by then given it all away to different gal pals. I didn't like it so I thought maybe someone else could use it. To me it was little different then smearing suntan lotion on my face. I can get a bottle of suntan lotion for less than $10.00. Anyway, it wasn't that the product was not what I hoped, it's the surprise cost of $119.90 when I was told it would $29.95 plus shipping!
I ordered Meaningful Beauty in September of last year after seeing Cindy Crawford on the infomercial. I - too - was told $29.95 plus shipping/handling. When I called in the order, I was asked if I wanted some other product added. I said "yes". The total bill with shipping and handling came up to $46.00. WELL...I received the order - with an invoice for an additional $73.00! This makes the order well over $100! When I called to complain...I was told that I was receiving a 3 month shipment! Well the devil are they doing! A $29.95 advertised cost is now well over $100! They are scammers! Watch out! AND I TOO am surprised at Cindy Crawford for this very deceptive advertising ploy. I will never order or recommend this product again!