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MDG Computers - Whitby, Ontario / Folks, Stay away from MDG!

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This is regarding my purchase of an LCD TV from MDG Computers store in Whitby, Ontario.

On May 29th, I took delivery of a 40" LCD TV from MDG and when it was installed I noticed that there was a bright red dot on the bottom right hand side of the screen, which is categorized as a "stuck pixel".

This is a high definition TV and this bright reed dot looks like the targeting site from a sniper rifle glaring at you every time there is a dark background on the screen. Needless to say it is an annoying distraction especially when trying to watch a movie or any program through this TV set.

Calling MDG Whitby store got me the old, 'there's nothing we can do" you need to talk to head office. Calls to head office were handled with "there's nothing we can do, this is a matter for the store to handle". And so the back and forth calling and lodging of my complaint goes. I also was told that this is within normal standards and that we should expect some lCD TV's to have stuck pixels. Certainly a bright red dot in the middle of your TV screen may be acceptable to mdg, BUT IT CERTAINLY IS NOT FOR VIEWING.

Next steps was to call the manufacturer, VisionQuest. They were pleasant enough but again the pushed back and set this was a matter for MDG to resolve. They did offer some assistance and help in trying to "unstick" these pixels with a software program and trying various techniques, such as rubbing out the pixel, but these efforts did not work.

It has now been one month and not a peep from MDG about my complaint and some courteous were still looking into it from VisionQuest.

It looks like my expensive TV is a victim of the old buyer beware caveat, especially when dealing with MDG.

Buyers should be made aware that MDG does not really stand behind its product once it has crossed the threshold of their shipping dock. Consumers should seriously consider buying from reputable retailers that stand behind their product and actually believe in customer satisfaction.

Only a replacement of this unit with one that has no "stuck pixel" will make this buying experience satisfactory. Stay away from MDG folks, especially when buying big ticket items.

Roland Aucoin

11 Inverary Court,
Whitby, Ontario


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A  31st of Oct, 2007 by 
Agree Disagree 0 Votes
Im also victim of mdg. would like to know if you would join me in some form of legal action.plus i plan ongetting in touch with MR. silverman at city tv. and Pat Foran at CTV. EXPOSING THEM FOR THE WAY THEY TREAT THE CUSTOMER.best regards Gord ODonoghue 9052406465
A  11th of Jun, 2008 by 
Agree Disagree 0 Votes
That is absolutely unacceptable. That TV is one that was likely replaced for someone else, and then bought by MDG to resale for lower than other stores sticker-price.

I don't know if I would call myself a victum of MDG, however I bought my computer from MDG in Whitby about 3 years ago, and since then, i've realized I overpaid by about $200 to $300. More like poor decision on my part.

I hope the best in your follow-up in the matter. I too will never set foot in their store again, nor will I let friends or family purchase from them.

P.S. They butchered the spelling of my name, even when I spelled it out for them. "Nikolis" is how they spelled it on my bill, and on their supposid "free computer cleaning" notice they send me, which is more so to check to see if I voided the warrenty by doing my own system upgrades.

A  25th of Oct, 2008 by 
Agree Disagree 0 Votes
I have been to MDG in Whitby 3 times, and each time it has been a bad experience. The latest (and last) time involved my ACER notebook. I bought it from MDG and if you can believe it, it broke down exactly 1 day after my ACER warranty expired. I brought it into MDG in Whitby, and the guy really didn't care that it was just 1 day. He advised me to contact ACER myself, as they don't and won't do anything on my behalf. Okay fine. Then the 'tech' opened the front of the laptop, blew inside (seriously) and pushed on a few connections. He then said "It looks like the LCD", which was what I told him when I brought it in. The kicker was they called this blowing on the computer "diagnostic" and charged me $60. I have an A+ Certification. I don't recall that bit of high-tech diagnostics in my course! The tech also bad-mouthed ACER to me. Very professional for someone selling their product to me just a year ago.
I left my notebook with them, for them to send in for repair. They guys whole attitude was too bad-so sad.

When I left the store I ran into a couple in the parking lot that had also been in the store. I briefly told them my story and told them I would consider buying elsewhere. By the time I got home, MDG had called and confronted me about complaining about them to people in the parking lot. I didn't deny it. They said their "manager" wants me to come and pick up my notebook. They don't want my busness.

If MDG has any training at all for their staff, and if they invested an ounce in teaching them about customer relations, then the guy behind the counter would have understood that empathy can go a long way in customer satisfaction, and the manager would have made a call to me personally and tried to work things out. All they have accomplished now is creating an irate customer that will continue to bad mouth their lack of professionalism and customer support.

With the economy the way it is, businesses need to invest in both customer and employee relations. MDG is a joke. A poorly run, shoddy company that doesn't give a damn about its customers, and certainly doesn't invest in its employees. I'm glad to take my business elsewhere.
N  23rd of Apr, 2009 by 
Agree Disagree 0 Votes
Stay away from this company. Their attitude leaves a lot to be desired. I asked a simple question. " Can you tell me how to listen to a cd" They in turn told me I have to pay for that information and was also told to take a commputer lesson. I was never so humiliated by a bunch of young poor excuse for human beings in my entire life.
I will NEVER NEVER NEVER NERVER purchase anything from this company again. I AM ASHAMED THIS COMPANY IS CANADAIN.
N  7th of Oct, 2009 by 
Agree Disagree 0 Votes
MDG Whitby now has a comments or concerns e-mail address. Please e-mail mdg4you@gmail.com with any comments or concerns you may have. Thank you.

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