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MCT / ticket booking non refund

1 Middelburg, South Africa

We flew to Perth with SAA, from OR Thambo, my wife booked my ticket with my nickname instead of my full passport names. We were forced by SAA to buy a new ticket on the airport just before check in, in order for me to fly to Perth, we were also informed that this happens to many people and given the details to get a refund upon my return. Once we were back my wife tried the details given for the refund only to find out that only the tax will be refunded, which means we will just have to loose about R13000. This is not acceptable, and we will not tolerate being taken advantage of.
I understand it was our mistake, accept responsibility for it, but will not accept being ripped of, charge me a admin fee or penalty, I agree.
Attached is copies of the booking ref, dates, names ect.
Please can you assist us.

MCT
MCT

Da
Jun 15, 2017

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