Mcdonalds / very bad attitude from cs

We called mcdonalds at 11 PM to order our favorite meals and we told the agent that we have children very hungry and we need the order ASAP as they have schools tomorrow early, the order came at 12 AM and after 2 complaints with Customer service then we found the food not fresh and cold
We return back the order and we refused to pay money.
After referring to call center we asked to speak with the branch manger and we need a compensation as my children went to sleep without dinner but with a bad way he told me the manger will call u but nothing done
The branch is el haram branch gizah and it is near from my home
So I need any one to call me as I will complaint at mcdonalds international as I am very dapperest my number [protected]

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