McDonald's
reviews and complaints

Hi customer services, the kids and I were here on Sunday 10/28/18 at the drive thru and nobody would answer and take out orders after I was calling "hello 5 -6 times and asked "I'm ready to order, are you here?". We thought the machine was broken, so we changed the other drive thru lane, but there were 2 cars before us So we decided to go inside. Even if the machine was broken, there should be a sign at the drive thru, but there wasn't any!
We came inside and let them know that we were at the drive-thru and nobody answers to takes our orders. The lady in the grey uniform with the headset said "she heard us, but she was too busy to respond." Which raised the questions, that this location could have done better so I don't have to wait for 3-4 mins at the drive thru to take the order. There were 3-4 people working and it even took them 20-25 mins to received my order inside. They were so rude raising eyebrows, laughing at each other when I was nicely asked to work on my order since I ordered outside and I had to go. I hope you address this issue to them to take their job seriously and respect others. I think McDonald is always better than this and always better with customer services. I have a restaurant, and if they work for me, I would FIRE THEM.

Good afternoon. I am a regular customer of the mcdonald's restaurant on 136 west 3rd street new york, ny 10012 store #2767. I have been coming in each day with a smile on my face to enjoy a cup of coffee. Every single time I order my coffee, food, or both I get nothing but attitude. From the manager down to the all latino females. I'm not nor have I ever been prejudice, but I am a caucasian female who understands the spanish language. I know when someone is mocking me or trying to make a joke out of me. I can only account for the shift that works from 8am to 1pm. I'm not doing this bc I have time to waste, i'm doing this bc I value my hard earned money which I spend there every day and never once have I been disrespectful. Unfortunately each day I am disrespected, laughed at and talked about. I have tried to speak with the manager to no avail, for she acts just like the employees beneath her. And I can go on for pages and pages about the service, but let's just use the word "incompetent".

Why is there no milkshake machine at the Greensburg Ky store. I have a free peeler for a milkshake and why do I have to go to another location. Campbellsville Ky store 11 miles up the road has one but it is broken. This makes no sense a multi trillion dollar company can't provide its stores with equipment and that works. This says a lot about the white collar corporations and upper management that don't care about the people that buy their products. Disgusted Troy Wright

Something needs to be done about this store! Service is terrible, staff are not nice and it obviously is not managed properly. I waited 30 minutes for 3 happy meals. I allowed 20 minutes but that was not enough! I was meeting the grandkids for a special lunch day at their school and I was so late that the kindergartener totally missed her lunch! Words can not express how bad I felt! Our local next door.com had well over 30 posts about how bad this store is and the one at 5 and Haggerty, we believe are owned by the same person. If this is the type of owners you are attracting then you are in serious trouble! I am not really expecting a response but I do know Wendy's will be getting my hard earned money next time!

Order Date: 2018-10-29T15:55:23
Order Number: 1924
Restaurant Name: ZANESVILLE-W PKE
Address: 2605 W PIKE
City: ZANESVILLE
State: OH
ZIP: [protected]

Mobile order placed through McDonald's App which identified this as a participating store. Paid By mobile App. Upon Arrival, keyed in curbside slot number. Waited, and waited, and waited. The Drive through line completely refreshed 3 full times in the over 15 minutes that I waited. Went inside the store. Asked to see manager. No one would get the manager or admit to being the manager. Cashier went to the food warmer area, gathered up the order and gave it to me, stating "We only have 3 people working". I counted 4 employees in the store. No apology, no response to me asking to see the manager. Completely unprofessional.

1. How can a store be designated as mobile order ready when it is clearly not so?

2. What mechanism exists to let the person waiting for pickup know that there is a problem with their order other than waiting for their patience to run out?

3. Are McDonald's employees justified in not getting or identifying a manager when a problem arises that they are not handling correctly?

The questions are of course rhetorical, No one in his right mind will use a service that takes more than 3 times longer than the drive through!

10/28/18 at about 1:00pm, I decided to go into the McDonald's because I already had experience staff not giving the right order through the drive through. They had plenty of young people that was staffed, so I didn't understand why it took almost 20 minutes to get my food and when I got it, it was the wrong order and I told them that I needed one of the burgers made special and that was over looked as well and not prepared the way that I requested. I returned back to the counter and asked for a manager the manger came and had a really bad attitude she took the bag from me and threw it on another counter and yelled to the cook that I'm complaining about my order and to redo it. What got me is that she was very rude about it and I'm the one paying for the food she didn't give it to me free. I also asked her if they had a clean up crew because the lobby area and kitchen area was super nasty and I couldn't believe that they were serving people food with the food prep area being in the condition it was in. What topped it all off was a young man had dropped two sandwiches and he was literally going to put in the bag after picking them up from the floor until me and some other people that seen him said something. This is the McDonalds on 27th and Capital Drive in Milwaukee, WI. I will never go there again and I informed family and friends never to go there again because the service is horrible, they don't get your order right and it's a ridiculous shame of how to prep area looks and they serving food from it. Beyond Gross!

I was at the drive thru, decided to go in. gave them the order and then waited about 10 min. was told that we have no more sausage and no more muffins
well that just great I ended up getting steak with my egg muffin bad ideal got sick to my stomach. you will find a copy of my receipt.attached there were a lot of people inside and out side getting mad about this service there. Missing breakfast with out the sausage and no muffins. how could you run out of this ? bad business for the chain.

October 28, 2018 around 1231 o'clock p.m. Sunday a order food very small amount of food the person was very rude doesn't talk very as I leave for you can't always hear what she said is and would very rude about bringing the food out and Connor through the tray at the table So I wasn't very happy with her attitude and then she started pick up m&m candy I said I got it. Don't all McDonald's be wearing gloves at all time when the serving food I just Just curious that's all thank you a customer.

To whom it may concern:

My name is Rose Thomas. I am the mother of Diamond Leno-Thomas whom is employed at the McDonalds located at 8825 E. Jefferson Detroit MI. Within the previous few weeks of hire, Diamond date of birth 9/06/2002(age 16), has been demeaned, disrespected and harassed by the store manager Benny. He has used verbal methods of intimidation, including disrespectful derogatory language and verbal threats to terminate employment. Diamond is a minor and has been forced to work pass her shift time at closing which is unacceptable. She is given a shift end time of 930p however she is often forced to work until after 10pm which violates the law with her being a minor in school she is to work no later than 10p.

On 10/26/2018, Diamond was written up by shift manager Tasha up for not cleaning up the front end of the store. Diamond was assigned to work the drive through and had cleaned her back area and clocked out. After clocking out she was told not to leave and was forced to clean the front of the store after while being off the clock with an underlying threat that she would be fired if she left.

On 10/27/18, as her legal guardian I went to speak with the shift manager Tasha regarding Diamond being forced to work past her shift time and her write up. I met with Tasha to voice my concerns, she proceeded to give me her side of the story and then stormed off. Tasha contacted the store manager Benny via phone. While voicing my concerns involving my minor daughter, Benny became belligerent and proceeded to yell into the phone. He stated "This is my store and I will run it however I choose to. Your daughter will do as I say and stay as long as I wanted her to." He further stated that he "doesn't care what upper management has to to say" he will continue to do things his way.

Due to the level of disrespect and utter lack of professionalism I chose to discontinue the conversation and leave the location. Upon reporting to work 10/28/2018, Diamond contacted me concerned indicating that she felt scared to speak up and that she was being harassed by Benny. Diamond stated that Benny approached her in an intimidating manner with an elevated tone and stated "I don't give a [censored] what your mom said and if I hear anything else [referencing parental concerns of treatment and scheduling] you are fired". This behavior is completely unacceptable. It is common conversation among employees at the location that Benny is often disrespectful to minor employees and this is not the first time he has engaged in intimidation tactics. As a concerned parent I am very disheartened that my daughter is having such a poor experience at her first job.

I am very concerned that Benny is permitted to harass and intimidate the youth employed at the location and have them fearing termination if they speak up. At this point I feel as though something needs to be done and he needs to be reprimanded for his behavior. Due to his intimidation and harassment my daughter is uncomfortable with working any shifts with Benny yet she is forced to since he is the store manager. I am hopeful that we can get to the bottom of this and get this situation resolved as soon as possible. I can be reached by phone at [protected].

Best Regards,

Rose Thomas

10/28/2018 restaurant number 4041

This is my local Mcdonald's and having been going there for as long as I can remember.

I'm very disappointed with my recent visit! I go thur the drive thur I place my order at 5:10 pm and get to the window and pay sit there another 10min as there are cars in front also waiting. Get to the next window and sit for another window waiting for my order. I see my drinks inside but nobody comes to the window so I flag a worker and he comes to the window and I ask whats going on with my order and he just said they are working on it. So now I'm very mad, he then tells me to pull in the waiting spot cause the car behind me his order is ready. REALLY!
'So I park and go inside and they are just getting my order ready mind you they didn't even give me my drinks when I Pulled to the pick up window. Time when I enter the building was 5:35. While I'm inside their is about 10 employees standing around as if there isn't 10 cars sitting in the drive thru!
I get my order and head home. I get home and open my bags and have burnt fries and the burgers buns are hard. worst service I've had here at my local Mcdonald's
Whiting IN. 1822 Indianapolis Blvd

I will not be returning to this establishment!
Thank you

I stopped for early breakfast at the Plymouth Wisconsin store. The store was disgusting, as far back as I could see behind the counter, everything had been spilled on, stained, and left. There were no clean tables, the garbage areas had not been wiped down in at least a few shifts. The floors were not swept and the employees were standing around or moving with no ambition let alone keeping the place presentable. I was disgusted by what has been a wonderful small town store.

Heres the address The address is 8500 W Crestline Ave Denver Colorado 80123 I'm too pissed off to be calling I will not visit that restaurant anymore until she is gone

First Name: Goldie
Last Name: Anderson
Mailing Address: 3540 W Alamo Pl
City: Littleton
State: CO
Zip: 80123
DayPhone: [protected]
Your E-mail Address: [protected]@gmail.com
Comment: I want to file a complaint on Jenny Martin I was in the store at 12 p.m. today and she came up to me and started yelling at me and my kids and call me a f****** b**** that I need to clean up after my kids and I keep control of my kids and then she wouldn't let us use the bathroom when she went back to clean it but I think that was unprofessional of what she was very mean to me and my kids calling me a [censored]ing [censored] liar in front of my kids I will not come back to this McDonalds again until she is gone my kids were crying they had to use the bathroom and she wouldn't let them because she was cleaning them something need to be done about this that was uncalled for what she called me in front of my family I will be calling my lawyer to sue you guys if something doesn't happen to her like I said I won't be back here again until she is gone from McDonalds you will be hearing from my lawyer if she's not gone Thank you Goldie Anderson

This is at the 848 ALA LILIKOI ST location here in Honolulu. First is the wait at the intercom to place order at drive thru, waited about 3 mins for some one to take order. Then I was told that they are out of rice. How can MCD be out of rice. Seems to have bad management. 10/27/18 @ 6:30 am. This location overall has very slow service. Someone needs to check up on this locations management.

On 10/26/18 at the McDonald's in Eastlake Oh on lakeshore blvd approximately 7:50 pm. Very rude black girl at the window wouldn't tell me how much the bill was then acted like she spit in my coke before she gave it to me. My next letter is going to the BBB. I'm also considering calling law enforcement. Better considerations should be taken before letting someone like this run the window.

I went to the McDonald's at 122 Delsea Dr. Sewell, NJ 08080 yesterday 10/25/18 for lunch. I ordered a Large Sweet Tea, a McChicken, & medium French Fries. As soon as I pulled the fries out of the bag, there was a little curly hair on one of the fries. I was thinking could it have been my hair, even though my hair is loc'd. So I removed the fry with the hair and continued eating. As I was almost done eating the fries, there was some other type of fuzzy or lint on another fry. I then threw the rest of the fries away. I ate the rest of my food hair free, I think. Today 10/26/18, I go back to the same McDonald's because it is convenient. This time I got the Big Breakfast with Hotcakes, a slice of cheese on the eggs, and a small Orange Juice. I got through the Hotcakes with no problem. Almost finished the sandwich I made with the biscuit, sausage, and cheese eggs...I found that the biscuit contained a longer, straight piece of hair. For sure this was not my hair. I threw the rest of that sandwich away. This is ridiculous. Even if I don't get sick, it doesn't make this okay. Nobody wants hair in their food, especially somebody else's.

Larissa and Michelle were very rude to costumers and eating and drinking while costumers were waiting up to fifteen minutes for their orders they were also standing around on their phones instead of doing their job they were not in full uniform they were very disrespectful to their crew members and manager they were caught stealing happy meal toys and left work early with each other without finishing their jobs

I love in Elkins WV. On 4 separate visits to the Elkins drive through, I have ordered a"meal" which includes fries. I called the manager who told me that when I ordered again he would make note to give me the fries I paid for but did not receive. When I went back and ask, I was told there was no record of it and I would have to pay for them. I of course did not get the fries. Something needs done before looking regular customers.

I am traveling and I stopped at McDonald's in Jacksonville, fl the food was cold I didn't receive my receipt. And I would like to be compensated for my double Smokehouse value meal it looks like a very good burger but I was not able to tell because the meat was so cold it was like it was cooked many many hours prior or even the day before it would be greatly appreciated I'm a good customer

we've just visited the drive thru at moons moat in redditch (uk) and for the third consecutive time they've got our order wrong, we ordered a double sausage muffin meal and a bacon wrap, we got 2 bacon wraps with no ketchup so obviously someone's special order, as i stated this is the 3rd consecutive time they've got our order wrong, we do ring up and let them know and they say they put our name in the book but unfortunately we're not always able to go back straight away and then end up forgetting in a week or 2 to go back

On oct 24 2018 around 11 pm my husband tried to go thru the drive thru for me and him. He waited about 30 mins or so to make it to the speaker to order then a lady came on and said to please hold so he waited about 15 mins then she came back to the speaker and told him that she was sorry but all the employees had finished cleaning because the store is under construction so she wouldnt be able to place his food. When he made it home and told me i called up there at 11 51 pm to talk to the manger and see why he was refused when they are still open and i got screamed at told i was a lair and hung up on. So i called back asked her name she said it was trisha the manger and joy was in the window also taking orders and that me and my husband both where liars and refused to look the cameras up. I tried to explain that i wanted to talk to another manager bc i want to speak to someone that will treat there customers better and she told me i wasnt allowed to. She refused to even care that anything happened and that her employees wouldn't be at fault. I have never been treated so bad by a manger in my whole life. I will be calling up there tomorrow to try and speak to someone else. My husband drives a red audi that needs a paint job so the cameras will prove that my husband was there. I hope mc Donald's fixes this before trisha and joy keep doing this to the customers. No one should be hungry and wait that long in the 1st place or should anyones customer's ever be screamed for calling a manager after a employee refused to sell food to them. If u have any questions call me at [protected]