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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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D
9:18 am EDT

McDonald's order was incorrect and manager was rude!

At 9:47 am I placed an order. When I received my order I noticed 2 items missing it was 2 sausage burritos with no cheese. I asked the Manger to get them for me and he looked at me like I was stupid and said we do the customize burritos here either you get them with cheese or don't get them. He was very rude and condescending. A female employee behind him laughed as he spoke to me in a manner and tone that is not excusable. I ended up receiving a sausage and egg biscuit to replace the burritos. I was highly embarrassed so I left the store with my bag. When I opened the bag the steak and egg bagel I ordered had cheese on it and so did the sausage and egg biscuit. I explained to the manager I was allergic to cheese and the cook heard me order no cheese and I also mentioned my allergy when I ordered. The cheese was melted into the sandwiches so I was unable to eat anything. The customer service at that location is the worst I have ever seen and they were not even that busy at the time. There is no excuse to treat someone that way. I feel like the cheese was put on there on purpose and I will never return to this location again!

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J
2:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's buttermilk chicken sandwich

Stopped in to get dinner and got home and saw rotten lettuce on my sandwich and a tomato that was degraded and nasty. The other McDonald's on Transit in Sioux City has been seen serving food that has dropped on the floor and I have gotten sick three out of three times eating there so I stopped going there . This sandwich was from the one on Singing Hills in Sioux City, Iowa. Pathetic really considering you all could own the market at that time of the morning but people don't want to cause the service and food is bad.

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C
10:18 pm EDT

McDonald's food

I recently went to the McDonald's on santa Barbara and sunshine in Naples fl. I ordered a kids meal, McChicken and md fries. For starters they had none of the condiments I needed for my meal. When I returned home to eat I noticed very dark old gross lettuce in my sandwich and my fries were very old. I am just tired of getting old products from this location..lack of food safety and business running. I am sending my lawyer the photos of my food and the city.

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M
3:08 am EDT

McDonald's drive thru order 9/24/18

Went to the drive thru line at about 8:40-8:50pm. Ordered 20 piece nuggets. Did not receive a receipt on the 1st window after paying. Proceed to the 2nd window pick up line and received my kids order of 20 piece nuggets. No one in drive thru line so went pretty quick. Driving home eating nuggets and every piece was stale and hard. They probably sat and was refried. It was horrible my kids and I could NOT eat them. Attempted to call back at 9:30pm to speak to manager and called [protected] and no answer. Just kept ringing off the hook. How is no one answering the phone when we left the place it wasn't even busy. This was at the Hawaii Kai location at 377 Keahole Street Honolulu, HI 96825.

I am requesting a gift card of $25 and replacement to compensate all the trouble we experience. Please do not serve nuggets that have been sitting out. It's a health hazard especially since this is all my kids usually order. Please have better standards.

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W
6:45 am EDT

McDonald's dinkytown mcdonalds

Incident numbers: [protected] Miranda And [protected] Sandra.
Received an email from Felipe Bonito Gen Man of Dinky Town. But no follow up or reply of
what has been done!

Dear Sandra,
I would like to know the response the Manager / staff at Dinky Town Maccas
gave you.
What disciplinary action has been taken?
Is the car park still being taped off so that customers have no where to park.

I received an email from Felipe, offering a free meal! What a joke!

Please read previous emails regarding this restaurant.

I WOULD LIKE TO BE ADVISED THAT SERIOUS DISCIPINARY action has been taken
against the Manager and her staff!

Please email me if you want the previous emails re sent to SOMEONE in AUTHORITY.
Regards
Wendy Stead [protected]@ihug.com.au Australia ( recently in USA on holidays)

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Update by Wendy Stead
Sep 24, 2018 6:47 am EDT

Waiting to hear back regarding the roping off of McDonald's carpark at Dinky Town minneappolis. Have sent many emails but no proper response received m regarding what disciplinary action has been taken against the manageress
and her staff.

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N
6:07 am EDT

McDonald's rude manager & disrespectful

The manager ( an asian man )on duty today september 24, 6:00 crossed the wrong line due to lack of being able to listen, [censored]ed up 4 in 2 minutes. When i tell you, i dont leave without checking my bag, i finally get the last bag, sandwich 5 & 6, i snatched the bag because my time was wasted and 4 different sandwiches that couldve went to 4 homeless people right outside, prompted this man to tell me "get the [censored] out!" when i tell you i dropped my gucci wallet, phone and that bag so fast and asked him "who he was talking to?" and "not to make me jump the counter cuz "i have no problem to [censored] him up", i am going to add them on my ambush list this morning as well! im sick of them thriving from half assed food, manipulating promotion (in dc they have $1 sandwich on the app but here in new york, its $2... Yeah [censored]es im hip to the scheme) then you have a [censored]y manager who tells me to "get the [censored] out!" of a billion dollar establishment, you are going to learn as well. Due to a unprofessional managers failure to listen, you cant mess up now. In spirit of my $4.36 i spent, 4 sandwiches wasted went wasted and they better not have been recycled back down the line, donate some of those unethical billions to feeding homeless people everyday for the rest of your existance, up to a $5 free since i spent $4.36 and wasted time, waste no time accepting the task or im [censored]in suing for discrimination for being told "get the [censored] out!" & fire the manager. Try me! @mcdonalds now try lovin' that!

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S
12:40 am EDT

McDonald's chicken nuggets

I got two 10 pieces chicken nuggets and when I got home I found a sewing needle in one of the boxes.i have a picture of it in the box, It didn't stick me I just noticed it when I went to grab another one. It was probably an accident but I just want to let you guys know to check things because that could of hurt me bad

I don't know if you need my email or anything but my email is
[protected]@gmail.com

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A
10:03 pm EDT

McDonald's please stop gendering happy meal toys

hi so i notice that u people offer my little pony for "girls" and bumble bee movie for "guys". Can u please do the world a favor and only offer one choice off happy meal toy? I used to work at Mcdonalds and we had one choice of happy meal toy for while, then we went right back to two different happy meal toys. What was really frustrating was that the customers kept asking "I want a happy meal for girl" or "i want a happy meal for boy" and i was like "barbie or hot wheel?" and they were like "FOR GIRL"! That doesn't tell me anything. Girls can like hot wheels, guys can like barbies, you know your kid better than I do, so please don't choose their toy based on what their bodies look like. I am glad I no longer work there, because I've had enough of this sexist nonsense. Seriously though, its 2018 and we should be WAY over sorting toys based on gender stereotypes. Also when I go to Mcdonalds today I noticed that they went back to having "girl" and "boy" happy meal toys. Also, these RIDICULOUS stereotypes contribute to LGBTQ feeling like [censored]. NOT a smart marketing ploy for a company who boasts rainbow fries.

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R
4:52 pm EDT
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McDonald's pink

September 20, 2018 I went into the drive through of mcdonald pacfic 1415 pacific ave Stockton.Ca 95207, where I received 2 double quarter pounders and one regular one with bleeding meat. I tried to return my food around September 21, 2018 1:57 Am, but the manager on duty told me to contact the General manager, and her hours were 8 am to 5 pm because I did not have my receipt. I told the lady I had the proof of purchase on my apple pay and the sticker on my quarter pounder of the time I went into the drive through, but she still said no. I honestly just wanted a gift card for my purchase because I was truly disgusted and disappointed when I saw my food was still red. I believe it was a truly an inconvenience however I did not think of saving my receipt to return my meal because I did not think I had to complain. I tried to complain the next day, but I did not have time because of my work schedule. Thank you, Rissa Pandong

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Y
11:51 pm EDT

McDonald's ice cream machine

Why is it every time I go to any McDonald's it seems in this country the ice cream machine is always "down". This really ruffles my feathers and gets me heated up. Sometimes I just want ice cream and can't get it. Please please please resolve this issue and help America become ice creamy again. Thank you! I am begging you as a stockholder to fix it! Thank you very much!

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A
8:05 pm EDT

McDonald's drive thru staff on a complaint

After visiting a Tallahassee FL location on magnolia St. I am very unhappy with the fact that when we placed an order for a large chocolate chip frappe and then get handed what seems like a half filled almost $4.00 drink and asked for one that was made correctly or given our money back to go to another location. Basically get told no and that it was made correctly. Then not even be given a straw. If I was driving that frappe would have been walked back inside and that staff member would have gotten a not so nice complaint in person.

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L
10:23 am EDT

McDonald's terrible service

The service I just received at store #5672 at address 3183 Frontage Rd, Oakwood, GA 30504 was the worse ever and I will NEVER go back to that store again. First my family and I were attended by a person named David who was not fully focused on obtaining our order. He did not speak up and was hard to understand because he mumbled. Once he got our entire order, he was having some issues on the POS and called the manager Violeta to assisted with fixing the issue. My wife asked Violeta to confirm the number amount of drinks on the order. She began reading off the order, which was not what my wife asked. Once we were able to confirm the number of drinks, we paid. Once we received the order I noticed that the original item I ordered was not on the tray. When I looked at the receipt from the gentleman bringing me the food, those items were not there. I asked him to get the manager, Violeta, and told her that y original items were not there. She said that she had read the order to me. She did not offer to fix the issue at all. I dont know who modified my order, but the food portion was correct when I placed the order. David was having issues with closing out the order. She offered not type of assistance, just excuses. I will never enter that McDonalds again. I will not even go through the drive thru neither. If and when my family or I want McDonalds I will drive all the way into Gainesville. I will also be informing all of our friends who go to this McDonalds and letting them know about this experience. Use this customer loss to train your employees that they are in a customer serving environment, and that people can choose to spend their money elsewhere to eat

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T
10:16 am EDT
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McDonald's drive thru

I went to Mcdonalds in Mebane NC. I was in drive thru. I ordered 2 sausage biscuits. When I got to the pay window, I was told it would be a 10 minute wait. I was instructed to pull over into the waiting area. I waited nearly 30 minutes and no food. I went into the store and asked about my food. I was told they forget about it. I was given my food after it had been sitting for awhile. This is unacceptable.

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A
5:14 pm EDT

McDonald's wrong order

I went through the drive through and ordered a crispy buttermilk sandwich and go to work and there was an artisan sandwich instead. If i was able to leave work at this moment i would take it back, i am not eating this and would either like another sandwich or a full refund on this order. Please respond to this, i look forward to hearing from someone.

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J
10:53 am EDT
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McDonald's mccafe coffee

As I was enjoying my coffee like I do every morning, I was about half way down the cup when I almost swallowed a screw I'm assuming from the coffee machine, I've returned the coffee and the screw to the location of purchase, they gave me a new coffee, but I'm honestly worried about drinking it, I love McDonald's coffee but this disturbs me alot, if I were to have swallowed it I don't know what could have happened

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K
12:07 am EDT

McDonald's food

My husband and I both work late shifts and on 9/20/18 we went to the one located in lincolnton @2530 E.main st.
..our order was completely wrong we ordered the glazed chicken tenders which we got butter milk tenders my husband whom is allergic to onions asked for no onions which there was anyways both order of fries was extremely cold like they were old basically we payed $18 for food that we didn't order and couldn't eat ..
Called the location to speak to a manager was told would have to call back in the morning extremely dissatisfied and will not be returning to this location

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B
12:56 pm EDT

McDonald's Service, cleanliness, facilities, staff

Let first start by saying I am a McDonald lover and always will be, but yesterday 9/19/2018 I was in Atlanta moving my daughter from Tampa. We decided to stop and grab lunch at my favorite place and to my surprise WOW! Seven people were working and we stood at the counter for 10 minutes to be greeted by a manager on her cell phone. I ordered two filet fish (my favorite sandwich for over 40 years) large fry large coke. 20-25 minutes later order comes, I get my order go to get my coke. The coke machine was so filthy dried up syrup all on the inside just nasty! I go to sit down open my sandwich ready to bite into the soft steamed bun and the fish is on a cheeseburger bun Nooooooo. I go up to the counter and asked if they had changed the bun style on the fish sandwich she says no, I say my bread is not steamed soft? she replied yes I know our steam machine is broke. Why not lead with that I would ordered something else.

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K
7:53 am EDT

McDonald's coffee

This morning I purchased items from McDonalds on Cross Creek and Bruce B. Downs in Tampa, FL.

While in the drive thru the associate passed me my large coffee and failed to secure the lid on it. The coffee immediately spilled on my leg causing me to screamed and she continued to work. I let the associate know what happened as she took my empty cup.
I had to ask for ice and napkins.

I am currently in pain and on my way to the walk in clinic.

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A
8:26 am EDT

McDonald's payment was deducted 3 times due to the machine problem

-15/9/2018
-I ordered my food from the machine (Easy order) and when I tried to pay by my credit it said payment error so I tried to pay again 3 times and finally it accepted the payment.
-then I take the no and put it on my table and after waiting for 25 mins. with out receiving my food I went to the desk to ask about the order they told me its not on the screen and they take the reset and prepare my food.

-my complain is I want to refund the duplicated payment back to my credit.

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J
4:57 pm EDT

McDonald's employees and manager

I ordered a strawberry smoothie and the employee asked me not to shout due to her having a headache. I spoke in a normal tone when placing my order and had to repeat it several times at first when she told me she couldnt hear me so I raised my tone thats when I got the statement about her headache. I pulled to the window to pick up my order and someone had made penis and testicle drawing with cool whip on top of the smoothie. I asked to speak to the manager and was asked if I was being a D!

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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