McDonald's
reviews and complaints

I was shocked to see staff at your irvine outlet delivering food to the drive through with no hi visible vest and no protection from the rain.I phoned your complaints department at killmarnock to inform.I returned to day and still the same.Two weeks have passed and you have not done anything.I am now reporting you for breach of the health and safety act to the Chief Executive of HSE:

I resently went into Rotherhams Mcdonalds on Bridgegate, I was short changed by £5.00 . I told the young assistant that I had been short changed he just looked at me blankly, I then had to wait 10 minutes so that the till could be open . How many more people have they done this too probably loads .

on September First 2015 I walked into the Mcdonalds on the corner of first and second street to enjoy what I was looking forward to be some piping hot fresh French fries. You know, like the ones they advertise on the commercial. After waiting in a frustratingly long line I was forced to interact with the rudest most condescending cashier ever. When I finally received my overpriced French fries they were cold and stale. They refused to replace them with fresh fries pointing to the "we have the right to refuse service" sign. I am still waiting to here from corporate.

I am Damien here, and I actually ordered my lunch with Bukit Rahman Putra branch with jst two simple sets of meal.

But then it took one hour and a half waiting and still havent get my meal, I mean seriously? I would have already done if went out to buy myself and I still have to pay for the delievery fees?

called to the delivery phone line and ask why is the reasons and he jst reply me "on the way".

By the time im writing this already waited for one and a half hour, would have hungry die if I didn order earlier.

still waiting

Just after 5PM today (08/12/2015) I entered the drive in line at the McDonalds, located near Nova Rd. and Dunlawton Ave., Port Orange FL, and ordered 1 Oreo McFlurry, 2 large French Fries, and 1 large Strawberry Lemonade. Some statement was issued advising that it will not be full. I did no understand this, but I proceeded and paid the charges and went to the pick-up line. It was here I asked for an explanation regarding what will not be full. I had ordered the large Strawberry Lemonade to have "very little ice". That was the subject of the information that it will not be full. I was informed that their (McDonalds) dispensing equipment will only dispense an amount of Strawberry Lemonade that the cup will be full when it is first filled with ice. I use very little ice in all drinks except water, because I prefer the taste of my beverages and not a diluted solution of them. No one there was willing to find a way to fill a large cup with Strawberry Lemonade when it is not already filled with ice. I did not order ice and should not be required to pay for it in order to receive a large cup full of Strawberry Lemonade.

I ordered bff bundle through mcdonalds online delivery last night at 7pm. I received an email confirmation and a text message at 7:38pm saying that my ordered was confirmed and it will be delivered after 60mins (1 hour). I waited until 11:14pm but NO ONE CAME! I called the hotline 8-6236 but it says number is not in service! So i send a complain online then after 1hr somebody called me to say that they received my complain and explained that my order was cancelled because the branch in imus is on REST DAY!? So i asked aren't there any other branches who can deliver my order? Then he said the other branch only delivers until 10pm! So i told him that my order was placed at 7pm! Then the guy said that there are some technical issues online that's why the order came in late! So now, i am wondering, if my order came in late because of tech issues online, then why did i received an email and text message on my phone saying my order was confirmed at 7:38pm?! Mcdonalds delivery is ZERO in customer service! If i didn't complain online then that means that nobody even cared to call me and inform me that they are cancelling my order! Someone only called me because i sent a complain! Wow! Can't believe a well known fast food chain has poor delivery service! Late delivery of food and worst is they are cancelling orders on their own without even informing customers and not delivering at all! If you mcdonalds will keep your poor service like this, you will totally loose all your customers! I don't know who's fault it is, is it the management who can't find solutions for this issues and can't find ways to improve service, or is it the employees who can't do their job properly? Now, mcdo, YOU TELL ME! this has happened before too (my order was cancelled without notifying me at all, and late delivery came after 3 hours) but i didn't complain before because i hate complaining! But now, this isn't acceptable anymore! You totally lost us (me, my family and friends) now and We won't be ordering or even eating mcdo food anymore! We hate mcdo! What's the use of advertising if you can't even take care of your customers? Remember that customer feedback is very important, you won't have business if you have no customers! so there, we spent whole night waiting for nothing, totally wasted almost 5hrs waiting for food that was cancelled pala in the first place! no dinner, very hungry and so pissed off! I wished we have ordered somewhere else! Now i learned one thing --- if you are hungry, don't ever try to order mcdo cause they will only keep you waiting and starving the whole night! Seriously, puputi na ang mata mo sa gutom at kakahintay tapos wala palang food na darating! Imagine that!

At the drive thru, I ordered a Big Mac with salad intend of fries, and a diet coke. Fries showed up on the menu screen and when I tried to ask the clerk to correct it, she rudely said' I know. You want salad. that will be &7.07 at the window.. I restated my order and she only responded ..."7.07 at the window." I paid for the order and when I got to the pick up window, the clerk there asked me what kind of fries did I want. Again, I said 'I don't want fries and I tried to tell the other person that. She just said ok, and handed me my order. I asked if I had dressing for the salad, she said yes. When I got home, I didn't have a diet coke, I had a sprite. I am diabetic, and asked for salad to cut starches from firies and diet soda. When i called the store, someone who identified themselves as Sandy, the Manager, was also rude and hardly allowed me to share the problem. I said no, i won't come back for a soda, but i want you to know about the bad service. How else can I help you? was her answer. No apology, nor, I will talk to the crew... nothing.

On friday the 12th of june I went through the drivethrough at tuggeranong McDonalds. I ordered 2 medium grand angus meals and a happy meal. When I received the meal I went to a car park to eat it before I went on my way (I was in a rush hence why going through drive through) when I opened my (cold) grand angus burger to take the pickles out (lucky I do this for the following reason) to my ddisgust I found a piece of cling wrap looking plastic in there. My sisters burger was also cold and so were our chips resulting in chucking our meals out and wasting $20+ and leaving hungry and disgusted.

I had a Hot n Spicy McChicken and 20 piece chicken nuggets in the afternoon around 4/4:30pm.
The sandwich seemed more brown than usual. There was also a chicken nugget piece stuck together on the other that was hard to pull off; i pulled it off and ate it, which now I wonder if I should have done that.
I started throwing up everything I ate from dinner at 11:30pm/12am. I drank water and gatorade and threw it all up as well. Whenever I tried to lie down, i would have to get up to throw up again. I threw up every 10-15minutes from 12-3am.
I am not going back to this store again and I am skeptical of ordering any chicken product from McDonalds again.

This issue of "no service" available has been going on for at least 5 years and it has NEVER BEEN DEALT WITH successfully. I have had this problem on at least 9 occasions, the most recent was on Friday 6 March 2015. I hardly every go to this Mc Donalds and have started using Burger King, because they are much more reliable. So after a period of 6 months I went on Friday and they tell me AGAIN, that they can't provide me with service on "ICE-CREAM". This is frequently unavailable at this store and its occurrence is repeated at least 15 times a year or more than once a month on average.
This means no ice-cream or shakes or anything containing ice-cream. I requested a chocolate shake and a cone. I lost my temper, I am sorry to say and demanded to know why this was the 5th time in 12months that they had done this? Note I did not attend for at least 6 months of this 12 month period, meaning it was certain to have occurred a great deal more often. In 2013 it was happening at least 10 times a year and in [protected] it was happening at least 6 times per/year.
It has never been resolved and they either can't/don't/won't get organized or change their supplier but there are always issues with this particular to the extent it is now a crisis. I asked them "if there was a siege on?" Why does this happen so much and what can you do about it please? I want a phone call and an explanation. You have lost me as a customer with a big family by not providing the service "you claim to provide" because you don't! I want to speak to someone, the manager at this branch is always making excuses but never changing this to ensure it doesn't continue. Thank you.

Although this particular McDonald's has never once gotten my order completely right I was craving a salad and in our small town McDonald's is the only choice. I ordered a side salad and when I got home and took it out of the bag I could tell right away that it was rotten because I could see the slime and black gunk through the lid but it was when I removed the lid that the smell hit me. This salad had been bad for at least a week! How did none of the employees notice this? I won't take it back either because last time I had a similar problem I was treated as if I had done something wrong. I wish I could post a pic but it won't let me

On sunday 1/2/2015 I was at work and had my lunch break. I went to Macdonald Whitford store as I work at Whitford I placed my order for a Grill chicken wrap meal large my number was 122 and I waited for 30 minutes and I didn't have my order I asked them where it was and they then told me they had given it to someone else the manager then came forward and told me it was being made now, after waiting for a long time I got my order had my lunch and on returning from lunch my boss of big w was waiting outside the front of the store and ripped hell out of me because I was 10 minutes late back I explained to her the reason why and she said she didn't care. This has happened way too many times at this store and their store is very much a health hygiene risk and they don't clean it up at all leaving the floors at the front counter wet dirty and dangerous to customers, the staff are rude and abusive and I have complained many times to management yet nothing gets done to change anything in my complaint. Something needs to be done asap including the health department to go out.

Expensive Big Mac, bad for twenty years, now, worse than ever. Now $4.25 + a crack, the bun is a dried up piece of whatever, which ruins everything else about this once, many years ago, very good hamburger. Totally TOTALLY ruined. These days, I go to McDonalds twice a year (usually out of desperation) and am now convinced that it isn't worth the trip, let alone the scrambled, incomprehensible menu and now, crummy tasting fries (blah!) and horrible hamburgers put in a bun that tastes like dried out cardboard. My God, anything but cardboard buns would improve this junk. Utterly tasteless garbage, and now they want to empty out my wallet on top of it? You'd have to be an idiot to go there if you have any taste buds at all.

Could corporate just send one higher-up to Europe for a week or two, just so they can be introduced to bread beyond the pappy stuff they serve in an American junior high school lunchroom? It might save your business. I see now why McDonalds after breakfast is deserted all except a few hungry third worlders and hungry - for - anything of rampers on the interstate. Such utter garbage!.

Yuck. Junk. Tasteless junk!

December 20, 2014

At around 11:05am me & my family drove at the drive-thru of mcdonald's quezon ave. branch at quezon blvd. cor. west 4th st. quezon city to avail the mcdo lucky drive promo: "starting 11am today, dec 20, cars of all colors get a free bacon cheeseburger at mcdonald’s drive-thru. serving the first 100 cars per drive-thru store. valid in metro manila only."

The service crew at the drive-thru informed us that the said promo is not yet available because the time at their pos is not yet 11am. I advised her that it's already past 11am and I asked her to call the attention of her manager. she politely advised us that she will inform her manager and we should proceed at the next window of the drive-thru. however, when we are at the next window the service crew named "jayson montoya" advised us to "to make a drive around again in order to get the coupon for the said promo". at that time there are already a lot of cars lined up for the said promo. I told "jaymon montoya" that it's already 1110am and there are already a lot of cars lined up and causing traffic already and you still want me to adhere to your directive? he answered because it's not yet 11am in their pos, at that time it's already between 1110-1115am.

I told him to call his manager oin duty and I asked their manager what are the mechanics of the said promo and what was the time they should start awarding their drive-thru customers of the lucky drive promo? and the manager apologized for the actuations of "jayson montoya" and decided to give us the said promo.

I am disappointed of the quality service they give! I thought mcdonalds believe that they should put the customer first.. this was not the first time I treated sarcastically by their service crew. please please try to improved your service..

Now I am asking myself as to where the gap is? was it from the service crew or was it from the restaurant manager because they were late in implementing the said promo. I hope "jayson montoya" the said service crew who acted "immodest" (boastful, bigheaded, arrogant, conceited) will be reprimanded.in the first place did should not happened if their restaurant manager is adhered to the scheduled time of mechanics of the said mcdonald's lucky drive promo.

What is ironic with this incident is on a daily basis I kept on texting and informing my friends of the said promo via sms and viber as to what lucky car color can avail their lucky drive promo which started last dec15 (white), dec16 (blue), dec17 gray/silver, dec18 black, dec19 red, dec20 car of all colors. please refer to the mcdo facebook page of the teasers of the said lucky drive promo.

All I can say is kudos to whoever is responsible in creating a great promo for your loyal customers. however, there was no excellence in execution! all your operations manager should ensure that the mechanics of your promos are being adhered for each branches.

I hope I will here from the customer care complaints dept of mcdonald's philippines as to what disciplinary action they will render to their immodest service crew "jayson montoya" the soonest.

This happened a few hours ago, 18 of December 2014. My sister and I made an order online. I ordered for a DOUBLE Spicy Chicken McDeluxe, and my sister ordered a normal Spicy Chicken McDeluxe. Everything went fine, I got my money out from the jar (I paid the meals for my sister and I) and the order came at the right time. Once the delivery boy ( boy who should check our meals before going off) came, I gave him the money and he thank me, then he walked away. Holding the meals on my hand, I gave the burger to my sister. Once I opened the Spicy Chicken Mcdeluxe labeled "DOUBLE" box, I found only one chicken patty in that burger. I got into a rage, and started banging the table and all. My sister calmed me down by saying that she's going to pay the next time we ordered. I'm still upset about that, but I will never forget this. Yeah I should be grateful for what I have but seriously, I paid good money for that!

I went to McDonalds in York on November 15th, 2014. My friend and I chose to stay at McDonalds to wait for another friend and we decided to order some drinks. We were sitting there since 8 pm until 10 pm and that McDonalds in York city center open 24/7 that's why we chose to go there . However, while we were waiting the security guard came to our table and asked whether we are going to order any food and we said yes we will order it later because we don't know what we want to order yet and he asked us to order it now. So I said ok I will order it now then I decided to order some drink first because I don't really feel hungry. After a while my friend also ordered some food as well. Around 10 pm that security came to us again and asked us to leave the place because we stayed there for too long, so me and my friend asked him if it's okay if we order more food then he said no and said "I'm asking you to leave now". It might be my misunderstanding I didn't know that there is limited of ime that you can stay at McDonalds. However we were just sitting there and didn't make any noice so why he had to be that rude and actually the place wasn't busy at all during that period then I didn't see it's a problem to stay there. If it was busy then I would be happy to give my place to other customers. I'm writing to complaint about this security guard because I think it's not right to ask people to leave the place just because they stay there for too long.