McDonald's
reviews and complaints

I have been going to mcdonalds for 40 years. Really bad food this time! I ordered french fries [large size] and a southern style chicken sandwich with extra mayo. The french fries were cold and must have been sitting around for quite a while. Also there was less than a 1/2 teaspoon of mayo on the lukewarm sandwich. It wasnt very busy there and it was 12:30 p. M. There were pleanty of employees standing around but still got poor service. They must have made everything way ahead of time in hopes of customers. Well, it didnt happen. I came home, nuked the sandwich on which I had put mayo and threw away the fries. Very bad visit. They lost a good customer.

I went through the drive thru about 8:30 in the evening on my lunch break. For a change I decided to try one of the angus sandwiches. After I paid, I sat a window for 5 minutes and then they had me pull to the side and wait for another 15 minutes. They finally brought me my food after about a dozen or so cars have gone through. By the tim I got my food and drove only about 5 minutes away the fries where room temp. And the sandwich was cold as well. By that time though I had to be back at work.
I think that it should be posted that it takes time for those sandwiches to be made if that is an everytime thing. Otherwise I think if some one has to wait for their food more that 5 minutes after they order there should be a discount on their next order or something free. After all it is supposed to be "fast food" and its not hardeez. So they don't need to try and be like them.

went to McDonald's today sent my 18 year old daughter in to get a meal, when she came back she was almost in tears, i asked her what happened, she told me one of the staff working in the kitchen started swearing at her, so i went in myself to see what was going on, i called for the manager and told him, he called this person, his excuse was my daughter was in their earlier swearing at him. this very confused person thinks its OK to swear at customers and come up with any reason to cover their mistakes. the manager, which has no right to be a manager, if he cannot do his job properly, he turned around and said i know where he is coming from. we got no apology. i will be taking this further as much as i can anyway. McDonald's really need to give their staff proper training and anger management.

Restaurant is filthy... flies trapped in food display areas;dying and dead... overflowing garbages; filthy toilets; filthy floors; tables and chairs not wiped; windows dirty; broken tiles and equipment; 12 year olds trying to make coffee (just doesn't cut the grade)... and ever since the green coffee has arrived it is obvious it is cheap crap that they are pretending is so much better for the environment when really it is just cheaper to buy from "rainforest alliance" blah blah blah

I was in a Macdonalds today t in Scarborough Ontario. I saw at least 3 to 4 cash registars open. One Line. when I got in line. then a little latter More customers came in and since no line was really defined by the store itself the new custumers that came in went in front of me by going to the cash with one person. Now I could see that there was only one line but I guess they could because there was no barrier showing that there was one line for the four cash registars. I have seen this problem in a lot of places that I go. and I feel very frustrated when it happens because I wait my turn in line and sometimes for quit some time. when this happened today i felt very upset and felt why should I wait in line while people who just walked into the store can jump in front of me just because they don't feel the line up was clearly defined.
So I left. I feel Mcdonald's s and other places of business should make sure if they have more than one resturant then the line up for customer's should be clearly defined by the resturant and not the customer coming in. It would I feel be better all the way around.

I stopped at McDonalds today, and went to the drive thru. It was around 3:00 in the afternoon. There were sprinklers oscillating very close to where you order, and spraying water into my car and all over me. I had to shut my window twice while attempting to order and finally gave up. I went to the window and told them I wasn't finished ordering, but couldn't because I was being sprayed with water. It was all over my face. My car was wet all the way over to the passenger side window. Because my order was put in late, I had to pull up and wait. The guy who brought it out appeared to be a shift manager and I told him that people were being sprayed by the sprinklers. He responded by saying, "Oh yeah?" He then smiled, chuckled, and walked back inside. I was completely outraged. I don't hold McDonalds to a very high standard but this was unacceptable. It wasn't just a little bit of water. I could have dealt with that. It was the manager's response that really angered me. He didn't care, or even pretend to. He didn't seem to understand that it was a problem. People shouldn't have to worry about getting soaked while trying to order food, and then be completely disregarded when they politely mention it to the management. I am not loving it!

While my wife was ordering our food i stood to 1 side and just observed
the guys on drive thru filling up the cartons with fries the excess just fell back into the tray after filling the required amount wiped their
hands on there clothes then carried on unfortunately not one of the guys were wearing any form of hand protection and as we are having problems with all the flu ect you would think the management would be the first to address this issue so as from my observations we decided it might be safer to eat at home

We made a simple order of a double cheese burger combo only ketchup and mayo and a 6 piece chicken McNuget order both with frutopia both no ice. The girl at the window was so rude it was descusting! My girl friend had to ask for our change because we didnt get it back and when we got it the girl slammed the chang in to her hand with a nasty frown on her face. We got a frutopia with ice and a coke with ice. When we got are food we asked for some ketchup sweet and sour sauce and salt. All we got was sweat and and sour sauce. When we asked again for the ketchup and salt all we got was the ketchup. So we asked again for the salt. "Only because the fries had no salt at all on them." The girl then said "For F**K sakes" and stomed off and then cambe back gaveing us an obscean amount of salt, so we just left. when we got home to eat our food the double cheese burger was made normal, there was no bill, the fries were actualy half full and the nuggets were so stale i wouldn't even feed them to my dog! I will honestly NEVER go back to mcdonalds I am actualy descusted with that place! DONT EAT AT MCDONALDS!

I ordered two large shakes and paid$6.76. I was handed two shakes and straws, no holder, no bag, nothing. I asked if I could have something to carry them in, as the ice cream was dripping down the sides. I was told "we're out". I asked how I could drive and not have these all over my upholstery. It was not her problem as she shut the window. The shakes fell to the pavement. I called the store when I got home to complain to the manager, who also hung up. It is not their problem, HOWEVER, THEY WILL KEEP THE MONEY. I called again to ask for a complaint line, and was hung up on again. Now THAT is customer service.

May 23, 2009
9:30pm

May 23, 2009
9:30 pm

Me and my family are regular customers of Mc Donald's Katipunan. We love spending time together and eating together at the said place. However, it is becoming apparent that the product availability specifically the chicken parts would only be wings and legs. The portion is really small that you cannot taste the chicken anymore, but just the breading and gravy. The managers on duty are lousy. It seems they lack training in dealing with customers. Contrary to the advertisement that they serve with a smile and welcome the customers, I noticed one of the managers (most probably the counter manager) rolled her eyes, turned her back, and even hide at their office when we are about to inquire regarding the availability of thigh. This was the only time we had such a very horrible experience from a fast food restaurant. Previous managers way back from 1998 up to 2007, had an excellent customer relations. What has happend to the management team of McDonald's? Rather spending money on commercials, maybe the managers of MCDONALDS KATIPUNAN should learn first what they are advocating. How can the customers say 'Love ko 'to' when the managers are very poor in managing the store. How can they effectively train their crews, when they themselves need customer service training.

We recieved absolutely pathetic and unacceptable service from McDonalds! They are suppose to be a fast food outlet but instead its more like a resturant where they take long to make your food. we waited over 15 minutes for our food and that too our english muffins were burnt! the reason i stopped at Mcdonalds was becuase i was rushing to work and needed to get some breakfast at a FAST FOOD outlet. To put the cherry on the top, the scrambled eggs were tasteless and McDonald's did not have salt in stock!

grabe ang tagal ng delivery nila almost an hour na wala pa din ang food.. sigurado lamog na yun burger at yun drinks hindi na malamig.
ang ganda ng commercial ni sharon cuneta tapos palpak naman ang staff and delivery boy nila. sayang lang ang 10% delivery charge. kakainis hindi na kami oorder promise!