McDonald's
reviews and complaints

So my big Mac had no sauce or lettuce and the quarter pounder I got my father was raw he couldn't eat it. The service is very poor attitude is always a major problem there. Everyone who I know always has an issue with the attitude of the workers. They just don't care and it's getting out of hand. Highly doubtful I'll come back to the one on Oak Street Conway Arkansas.

Stopped there for breakfast. Lines were very long. Staff was extremely rude. Wait was 20 minutes. Food was not done to order. Ordered egg McMuffin. Bread was raw and not toasted. Would have returned but was late for an appointment. Had to throw meal away after one bite. Not the first time. Same experience every time I stop at this location. Staff needs additional training and would benefit from visits from the General Management. Overall store is VERY DIRTY. Will also contact the Health Department if my next the store is dirty

I am complaining because i went on my lunch break to buy a chicken sandwich meal and when i came back to work to eat it the chicken was raw i tried calling the mc donald's but no one answers i would like my refund please because this is so ridiculous! i've never been so disappointed with your food service please call me [protected] or email [protected]@gmail.Com.Thank you maria martinez

On 10/21/2018 my family and I stopped in to get something to eat and as of entering the establishment it was filthy. Like no one had touched or cleaned anything. Food and debris on floor and tables. I had to ask the cashier if someone could clean a table for us to even sit at. The cashier told me that they had just had a rush. My family and i agreed it was not true . Looked to us it had been that way for awhile. The cashier said they were short in workers so they did not have a chance to clean. Then a worker finally went out to clean and sweep under a table so we could sit down. We ordered our food and finally got to sit at that table. Probably about 20 minutes later they finally came out to clean the place. Its sad to say that a customer had to ask for a clean table in all aspect they should've been doing their jobs instead of standing in the back talking. I dont know if i will be back to this business. Its the McDonalds in Stanton, Michigan.

Hi I visit the ansonia McDonalds three times a week all varying between 12 and 4am. Everytime I go there they are only accepting cash. Kinda sketchball to me. One night we sat in the drive thru for 10 min before they took my order. Another night it took twenty minutes to go through the drive through. Yet again on another night one of your employees did a drug deal with the car in front of me. This night also took considerable time to get my food. The list goes on...to last night where the employee said he gave me extra food that would of been wasted. Yet he didn't give me what I ordered. It took 5 minutes of banging and yelling on the drive through window to get someone's attention. Then she told me she was in the middle of closing and disregarded me. How is she in the middle of closing a 24 hr restaurant? The service is terrible and they should all be replaced because not one of the staff is even remotely satisfactory.

This morning I went to the location on hwy 73 where it is advertised they are open at 5am inside and drive thru . Neither of which are open sitting in my car because it's raining while 5 customers are standing outside waiting for then to open the doors . This is ridiculous . The food is not a great as it used to be fries are always cold bathrooms always nasty buns always hard ect. I could spend a whole day writing or reviewing not just this location but just about all of them in the Louisiana area and they would not be good reviews . Out of a grading scale from 1 to 10 10 being the worse all of them would be a 8 to 10 .

See pictures please. They are self explanatory!
The personnel were very friendly but sorry the place was terrible!
The floor was very dirty. A cleaning tool was left between the fries and the desk of mcdrive! Extremely poor hygiene handling standards!
For sure this was not in compliance with international hygiene regulations!
A careful check should be performed as this is not acceptable!

I had to wait about 10min for my order. My husband bun for his burger was rock hard, we both had fries not close to even hot, and my burger was still pink inside... this is why I rarely enter McDonald's at Goldendale, Wa. I didn't make a complaint about my last visit but this is to much, and I didn't want to have to wait even more time for them to correct this issue and wounder if they spit in burger for having to redue it... This restaurant is getting worse every time I do decide to go

This was easily the most disgusting McDonald's I've ever been in. Upon walking into the restaurant, my shoes slipped with every step. It appeared the floor had just been mopped as there was a caution sign out. Except, the floor was not wet and still very dirty. It seemed it had just been mopped by a dirty mop head and greasy water that hasnt been changed. I walked into the bathroom with my little one. I saw that the first stall was littered with toilet paper. The seat was crooked and spotted with urine. Two customers were drying there hands. One said, "you'd be better off using the 2nd stall. Might be cleaner." Except, it wasn't. Again, urine all over the toilet seat and puddled on the floor. There was no clean area to change my little one. I then walked out to order. An employee was mopping the food prep area with a dirty mop head and the dirtiest water. I can't believe they thought they were actually cleaning with water that dirty. There was food, napkins, and straw papers in it. The drink station was littered with lids and straw wrappers. In the dining area, we put straws in our drinks and packed our to-go bags with napkins and ketchup. Beside us was a full cigarette on the bench, easy for any child to grab. Again, the floor was littered with food. This was in Kearney, NE on October 21st, 2018. Store #7897

My family and I stopped in for lunch, I had to ask the cashier if she was taking orders, she basically stood there saying nothing. The time on my order ticket was 2:55 pm, we sat there and waited, I had to go back and ask for my drink cups. At 3:10 pm I went back up to check on my food and not one of the four employees had any idea where my food was, then tried to say she took out some food and they must of kept it, I did not see an employee come out with any food and take it to another table, so I'm standing there waiting for an answer for my food, the employee goes over to the table where my family is and talks to them not me, so I walk over there and ask what's going on, the employee said she was just making sure she didn't get our order, so I told her to never mind, I would like a refund and I'll pay for the drinks, she goes back behind the counter and tells the cook what to fix, again I tell her I don't want the food just my money back, I stood there another 10 minutes then a manager comes out and litteraly throws my money at me and walks off, very poor customer service and no communication, kept saying the employee was new and she doesn't pay attention, not my problem, very dissappointed at the lack of respect to communicate and poor service and the managers actions.

Penny is very disrespectful! I've seen her yell(swearing) at her employees, she's been very rude to me and my family, has also done many more things that are not okay. She picks favorites, treats people differently because they're bi or lasbine. It's not okay. I can't belive how disrespectful she is to the customers and employees! She needs to be fired!

40 plus employees standing around talking took over 30 minutes to get food then we asked for ketchup was given a dirty look the entire restaurant was unclean by far the worst experience ever. Tables were nasty been here for over an hour no one has been out to clean the lobby at all. Understand busy but by the photos below this is a health issue. If it wasn't for my kiddos being hungry we would have left

i ordered 2 mc doubles and 2 sausage mc muffins plus a med diet coke I pulled around the corner and paid $6.59 and pulled up to car in front of me 9 min later the car in front got their food and pulled into a parking space. The girl in drive thru hands me a bag with one sand and says have a nice day - I asked what is this showed her my receipt and she just closed the window, as I looked up I see the lady from the car that was in front of walking into the store holding a bag and one sand in her hand so I watched as she got to the counter and one other employee grabbed the bag they tried to give me and handed it to her, Now the drive thru girl hands me the bag from the woman and I said I am not accepting that I have no idea what she did with it in her car, she then asks me to pull up and 4 more vehicles got their food, she walks up to my car with new bag, I had to ask for my soda . drove home opened bag and surprise 2 mc doubles ice cold and half opened sausage mc muffin (1) not 2 that I ordered. I called Mc Donald's complaint line and spoke to Samantha Ref#[protected] and she said she was sorry for the disappointing service, said would talk to Franchisee and have them get back to me. then sends me 1 mc double coupon and 1 breakfast sand coupon . I am 66 years old don't insult my intelligence I lost 5.40 because I threw the sandwiches out not knowing what was done to them. and you think a coupon makes up for health dept. laws broken . I will never set foot in a Mc Donald's again if this is there idea of customer service store was on Silver Spring and Pilgrim road in Menomonee Falls, Wi I recommend not going there at this time.

Ted Grosse

I drove through MacDonald in Milnerton, bought take away food on the 17th October 2018...on my my arrival home I discovered that they did not put everything I ordered and I was not given back my slip. I called them immediately spoke to Phumza who confirmed that they forgot to give me the big mac I ordered. She promised to deliver but because I was staying a bit far she told me they can not deliver although it was their mistake, and that I can come any time for they will compensate for my petrol (it made sense). Went back on Friday the 19th, spoke to Lwazi (store manager) he assisted me but refused to compensate for my petrol saying they don't do that, they are not suppose to do that and that Phumza made a mistake about even mention something about compensating. I was a bit upset because I wouldn't have driven back considering the price of petrol, it was a loss for me...wasted my time and my petrol because of their incompetent staff, and they failed to redress. I was not impressed with the service I receive from the staff to the store manager.

The McDonald's location 2433 S Loop 289, Lubbock, TX 79423 that is supposed to be open 24 hours is CONSTANTLY closed between the hours of 3a-5a. The employees sit outside in lawn chairs and inform customers that they are closed when they drive up to the drive through. I would understand if the location didn't say "open 24hrs". Worst service in Lubbock.

Hi my name is emily fone I came through mcdonald's tonight 20/10/2018 at 7:15 pm with a voucher that was for a fix up for two meal replacements for a crispy chicken clubhouse meal meadium & a bqq bacon angus meal large I also ordered 2x happy meals one with nuggets and the other a cheese burger and a chocolate sundae.

My crispy chicken club house which I believe has to have onion on it and bacon did not come with any of that only little bit of sauce chicken cheese lettuce, also both chips in these meals were raw. I am always a valid customer but have had heaps of trouble with you guys with the quality of food. I did try to ring the lakelands store numerous of times when I got home but no answer.

On the letter they made a mistake on my last name they put emily smith instead of emily fone just thought i'd clarify that in case of need of purchase.

I would really like this sorted thanks as it was already a meal replacement for fix up thanks.

I have used mg donalds on a number of occasion. I had a sausage and egg mc muffin meal as usual. Food was more greasy then normal and a little cold but just put it down to being early and busy. A few hours after I ate I started to feel ill and began to have severe diarrhea and stomach cramps. Due to this I ate nothing else. Later on in the evening the sickness also begun along with diarrhea. My stomach cramps and other symptoms lasted thuout the night and saturday morning. I know have a sore and lump in my throat due to the severe sickness and can't eat a thing due to this. I am a mum of 4 and never experienced any problems with mc donalds until now. I'm am outraged that such a big food company can undercook food

When visiting the portageville mcdonalds the last few time the service was bad
Here are a few things thst has happen to me when visiting and its the same boy each time
1- I went ordered my food and he wasnt in thwe 1st window to take money I waited for a second I pull to the 2nd window he come to the 2nd window an told me I didnt dstop and pay at the first window

2- he took my money and cheated me out of some 0f my change I called when I got home and had to go back never said sorry

3- he made a smart comment about my car yes its old but its paid for and I own it

4-I went to wondow and he was working it and his [censored] was shining he never pulled up pants thats is sick to let people like that work for u

I went to my local McD that I have been going to everyday since the new promo started for my son. I decided to dine in today. I placed my order at kiosk and proceeded to register to pay. 20 minutes and no food. I see some of my food on counter getting cold. Manager decided to remake food. Another 30mins and no food. Now same manager got attitude about throwing my food on tray. No ma'am now I want my money back. She said and I quote she going to take her time giving me my money with line of people waiting for food and to order. After a few more words between us with her being very unprofessional she just walked off leaving register open and yelling for someone else to finish. Another manager came over heard what happen and gave me my money and my order. While this manager was helping you could still hear the other manager who stormed off talking about me around the corner. So you have time to bash a customer but no time to work and clear the line of customers still waiting. I will NEVER go back to that store . None of the other 3 managers wanted to give me her name since she wasn't wearing a name tag but they all continued to apologize for her unprofessional behavior. If you need to contact please fill free. I may not know her name but I can sure point her out. I have worked customer service for over 20 years and I NEVER seen a more unprofessional person. A lot of people walked out without ordered due to the behavior they saw from your management employee.

Store #29160
8425 FM 1960 WEST
Humble, Texas 77338
Time: 10:05 A.M.

I went to McDonald's & bought a medium orange juice & a sausage McMuffin. Just as I flip the bread over to put jelly on it, I discovered the bread was molded in the corner. I asked for a manager at the 1st drive through window & the cashier told me she was the manager. I showed her the sandwich & she called a worker to look at it & then she replied to me, " I will look at the rest of the bread, because if this one is molded then there are others. She asked me did I still want the orange & refunded me 1.07 with a dry nonchalant apology. I will NEVER eat there again. Food poisoning is real. 😡