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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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D
6:21 am EDT

McDonald's product

It's been over a month since your mcafe machine has worked. Maybe longer. This morning it's theres an electrical problem due to renovations. Bull. I've been there repeatedly over the month and it is ALWAYS broken. Your food is always gross and the service there is crap. The black girl in the drive threw practically threw my food at me. Never again will I go back to this place. Rude service and I can't get anything off your menu as your machines don't ever function. Seriously pissed off this morning at the constant crap. Get it together!

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8:23 pm EDT
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McDonald's happy meal order

David Figuera

[protected]@gmail.com

This happen to me twice already and i'm just really fed up with the customer service at the Mac Donald Branch Restaurant #11403, I ordered a happy meal for my son and requested an apple juice because the last time ordered a happy meal at this location it didn't come with apple juice, i reminded person taking the order that this is important and to make sure there a apple juice inside the happy meal because my son will not eat the happy meal without the apple juice.

I called the manager at the Mac Donald Branch #11403 and the women manager said that she cant do anything about it and stuff like this happens all the time.

I want someone from Mac Donald Corporate to call these idiots running this business over at #11403 to get there act together and make sure all the customer orders are correct inside there meals that they paid for.

I love Mac Donald's and my son loves it too.

10/07/2018 Sunday

05:06 pm

Drive-thru window

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J
6:04 pm EDT

McDonald's food quality

I ordered a chicken nugget meal after waiting in line for 24 minutes in the drive thru. I got home and opened my meal to begin eating my food. It was about 12:45 PM. The chicken nuggets were so flat, had no meat in them. They looked like cardboard pieces. I have never seen them look like this or taste as awful as these did today. I have a disabled son who can't be left alone, so I went to get a meal while his caregiver was here and when I got back she had to leave so I wasn't able to go back. Also, the fries at the location on Waycross and Hamilton Avenue are always cold. I eat at other Mc Donald's and get good fries. Very disappointed in the food quality from this location.

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C
11:51 am EDT

McDonald's management

We just left McDonalds at above location. Ordered unsweetened tea at drive through. Girl at window was rude and never said thank you tea was sour. Took tea back. Told manager that unsweetened tea was sour. She gives me back sweet tea. I tell her I ordered under tea. I watched her she poured from the same unsweetened tea machine. She handed same to me. I tasted it was still sour. I told her I'm sorry (can't believe I apologized) but I was trying to get a reaction from her. She gave me a hateful look. I walked over to self serve emptied my cup and poured fresh tea. It was good. I know this is long but unprofessionalism is unacceptable. This should not have happened

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2:39 pm EDT
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McDonald's breakfast sandwich

I pulled in the drive thru on the way to my sons therapy to pick up something quick to eat. I ordered a breakfast burrito, two bacon/egg/cheese McGriddles a large sprite and a ice water. After I pulled away we were about to eat our food and I noticed something funny with my McGriddles. Someone had put fish patties on both of them. Not only was that completely wrong but I'm allergic to fish. I went back they told me they didn't know what happened. I explained that that's not just a normal mistake and that I was allergic to fish. I talked to the DM in drive thru as well. I'm still very upset for the fact I'm sure they didn't follow up with the extreme fact that I was allergic to it and figure out who actually did it and why but I'm also mad they didn't even offer my money back after all this. I don't think they understand how bad of a mistake that was especially if I would've took a bite of that sandwhich and didn't notice the fish. If someone could get back with me I would really appreciate it. Thank you.

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Chris1977
, US
Oct 08, 2018 2:10 am EDT

Sounds like something fishy going on.

ComplaintsBoard
C
10:35 am EDT
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McDonald's service

We were traveling down to Annecy when we decided to stop for a break and a coffee.
We ordered the coffee and was told to take a seat and wait.
After about ten minutes l asked where was the coffee.There were at least six people behind the counter including the female manager who didn't seem at least interested in us.I asked again and this time there was some reaction; it seems the coffee machine was not ready for the days service eg not milk inside.It took two people to determine this.
After thirty minutes l said forget it .No apology or refund was offered
This it rare for you company but the staff really need to be trained correctly
[protected]@gmail.com

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Chris1977
, US
Oct 08, 2018 2:12 am EDT

You didn't ask for refund, that's why it wasn't offered.

ComplaintsBoard
T
6:37 pm EDT

McDonald's people being put on social media

So if a customer comes into one of your stores and has a Problem your workers are allowed to take several pictures of the customer and put them on social media to blast them ? I was scrolling the news feed and seen this and thought that this is very bad for business no matter how bad the person or situation it is to be dealt with in the moment and not brought home to social media.

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Chris1977
, US
Oct 08, 2018 2:17 am EDT

That's a violation of social media policy. They don't read this site but if you would report this to corporate, that person would likely lose their job.

ComplaintsBoard
J
3:27 pm EDT
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McDonald's french fries

I am seriously saddened by the quality and taste of the French Fries. McDonald's used to have the best fries around! I have been disappointed for years at the slow decline of the fries. First, I believe that the oil changed which changed the flavor. I continued to try them every once in a while to see if they had gotten any better. Nope! But I decided to try them again the other day. Again, not good. This time, the fries had no flavor. They tasted like paper! I know the company gets quality potatoes from farmers in Idaho and Washington State. Unfortunately, McDonald's seems to be stretching their profit by changing the make-up/composition of the fry. I hope that the company can get back to the original French fry they once produced.

I will not be buying any fries until I know something has changed.

Thank you for your time.
Jana

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Chris1977
, US
Oct 08, 2018 2:20 am EDT

I can see this Saturday through Thursday but they're usually good on Frie-day.

ComplaintsBoard
F
2:50 pm EDT

McDonald's store 30337

Your McDonald's. in river rouge mi has issues! Went there at 8:24pm last night to get cheeseburgers and small fry, if that is what you consider fast food, how do you take 30 minutes to make cheeseburgers and fry? This isn't the first time usually they just park anyone going through the drive thru, so I go inside and even worst! The lady at the counter took everyone that came before me and after then me! My food was cold fries was cold the only reason I got it then because I asked for my money back! Stick that place I go to Wendy's out of my way for now on!

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J
2:38 am EDT

McDonald's customer service and product

I stopped by the McDonalds in brooklyn Ct. On 10-5, 2:47 am for a iced caramel macchiato had to wait 15 mins. The machine didn't work. And the cashier working didn't know how to make one or get the machine fixed. So I asked for and ice coffee and got 3quarter of the cup filled and given to me. I was late for work. Not a satisfied customer, and wont be back.

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7:26 pm EDT

McDonald's cleanliness and safety

I just left the McDonald's on boul st. Jean in Pointe-Claire. I am shocked at how dirty the restaurant was. Absolutely no clean tables. Benches and chairs had food and drinks on them. Table had dried ketchup all over them The floors were littered with fries, napkins, chips and sticky. Dirty trays left on the tables. Someone spilt a drink on the floor between the entrance and the trash can. VERY DANGEROUS AND Slippery. No caution signs I had to ask if the were going to clean the tables and let them know about the spilt drink. Just to add to the frustration my fries were old. Long story short.. I cleaned my table and bench so I could eat. I have been here close to 30 min and they have not attempted to clean up. Very disappointed

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Chris1977
, US
Oct 05, 2018 12:09 am EDT

Probably short staffed and it was very busy.

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L
3:29 pm EDT

McDonald's the food!

I stopped at mcdonalds today and grabbed some lunch, I got two fish and 10 piece chicken nuggets, two fries which the fries were good and hot too! Wow! But the fish and chicken nuggets were so dry and hard they must of been from yesterday's menu. It really sucked! If I was closer I would have taken them back. I wouldn't even feed them to my dogs, I really get disgusted on how these fast food places just hand out whatever is there know matter how long the food has been sitting. The money people spend on this food you would think you would give out fresh food at all times. Mcdonald's is not what it used to be. That used to be my favorite restaurant. I guess I will think twice before I go there again. I don't make enough money to waste! Oh by the way I did not eat that food! I know that's my loss I should have taken it back.

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R
9:45 am EDT
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McDonald's dog inside the restaurant

Yesterday evening around 5:45 p.m. I went inside the McDonald's in Perkins, OK. (sorry don't know the ID number). After ordering, I waited near the counter . In walks two ladies, one carrying a chocolate poodle. No where did the dog have identification as being a Service dog. While the lady was ordering the dog's hind feet touched the counter. This is disgusting! The employee acted as though she knew the customer but again this dog showed no evidence of being a Service dog.
If McDonald's is allowing anyone to bring their dog into a restaurant, I will no longer be giving you any more of my money. How do you know if this dog is carrying any kind of diseases? Was the dog properly vaccinated? This is just disgusting for any animal to be around food that is being prepared and sold.

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Chris1977
, US
Oct 08, 2018 2:24 am EDT

They let you in there. JS.

ComplaintsBoard
J
11:12 am EDT

McDonald's manager

The manager is yelling at the employees that have just arrived. Just because your a manager doesn't give you the right to yell st the employees and talk bad about them .. not coming to this McDonald's anymore. The manager continued to argue with them.. she's blonde and white skin tone. The McDonald's on Mendocino ave. I don't like this kind of behavior I hope it will be talked about n resolved thank you.

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11:46 pm EDT

McDonald's franchise complaint

I was at a grand opening at 3239 156th Ave SE. Bellevue, Wa. They advertised up to 4 Big Macs for 99 cents each between the hours of 5-10 PM. I went in at 9:00 pm and they said they were out. Out? This was the grand opening. Then I asked if they would substitute and they flat out said no. On top of it the manager barely spoke English. She said she could sell me a cheeseburger for the same price. I guess she could since they are on the dollar menu. So frustrating.

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K
12:35 pm EDT

McDonald's food and service

Had a bad experience at my local McD's restaurant. I asked for a refill of sweet tea at counter girl says it's in the back and I other stuff to do .I waited a few seconds and left counter, also no ketchup in pumps both sides and also no large kids for tea .I had to drink coke that trip.very mad .also new manager came in he delivering food to table .poor service.also received Ice cream also on way out not good.I spent over 20 dollars that trip .whatever go back...

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Chris1977
, US
Oct 04, 2018 1:22 am EDT

Most McD's have the fountain where you can refill drinks yourself.

ComplaintsBoard
H
6:35 pm EDT

McDonald's food

To begin with the young ladys at the counter did not seem very knowledgable about the menu, which I can understand especially if they are newer employees, but the entire meal was tasteless. Our chicken nuggets were quite obviously past their que time, they were extremely hard on the outside and rubbery inside. The meat on our burgers was extremely dry and didn't seem to have any seasoning on them as well as the French fries, they seemed to have no salt on them at all and were extremely hard. The only thing that we ordered that actually tasted good was the sausage mcgriddle. It was still hot when we got home and the sausage was nice and juicy. Basically, being a former employee, and knowing what the menu items should look like before being sent out, i believe the timer on the other meats had been reset to avoid waste

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2:07 pm EDT

McDonald's mcdonald’s stop serving happy meal for special kids?

Incident at McDonald's location: 1830 N. Hacienda Blvd, La Puente, Ca.
I was waiting in the drive though about half hour, my kids where hungry, I had two other special kids that wanted their food. While we were making an order though the speaker and they are yelling and it's kind of difficult to order the food over the speaker so we got the respond on the speaker saying we were not going to be serve the food from you guys. We requested the manager and she come up by the window and she still don't let us make the order though the window and stated that my team don't want to serve you. It's terrible to treated like this we are the customers especially you have two special kids in the backseat that are hungry crying for they happy meal from McDonald's. This is straight discrimination issue here because my children are special kids & handicap and we explain to the manager at the window and still refused to serve. So I told the manger I am not moving till my kids are getting serve and they call the police on us, all my kids are scared and cry. The police arrived and told us to leave the premises without serve any happy meal to my special kids.

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D
1:00 pm EDT

McDonald's service

Appuling. Im here now. Although i asked about making sure thing were cooked all the way even over cooked as i was recently diagnosis with lung cancer n must be careful. I was givin no reciept. Theysaid they had no paper. I asked for bottled water with my fish meal n in the end they told me they had none. Couter person. Cook n some strang floating worker had no name tags. Just sickening. Fries r not even cooked all the way.what r u people thinking

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Update by Dorh
Oct 01, 2018 1:01 pm EDT

This is new jersey howell 07731. Not MI

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J
12:13 pm EDT
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McDonald's general customer service

On Friday, Sept 28, around 5:00 PM, I stopped at a McDonalds in Hazlehurst Mississippi ( right off of 55 ).
I've never written a complaint letter before...for anything...but feel compelled this time.
I went to the drive thru, gave my order, paid at the first window, and then proceeded to the pick up window. There was clearly a lot of confusion because they had asked the 6 or 7 cars ahead of me to pull into the temporary waiting stalls, and then started bringing bags out to the cars. Everything was off, as the orders were all wrong, and they would bring the bags back into the store. After waiting about 10 minutes, the girl at the window asked me to pull into one of the stalls, but they were all taken, so I simply asked for my money back. After waiting another 5 minutes with no response, I simply drove away...left my money and left my order. It was extremely frustrating and I think I'm done with McDonalds.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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