McDonald's
reviews and complaints

I went to the McDonald's in Phoebus the other day (one right off 64). There were no people in line, yet they still messed up my order. I ordered a big n tasty meal with only ketchup, lettuce, onion and tomatoes. When I got the food back to my house, there was no lettuce! Can you tards not read your screen to put lettuce on my sandwich?

I wish to complain about the managers at bluewater in kent at mcdonalds.Who in their right mind would make a young girl work till gone midnight.

Its not very nice when a young girl has to walk home in the dark, then again get a lift from a manager whom they dont know and dont live near them just to give them a lift home every night, something aint right there.
please get it sorted, cause they could end up in court over silly little things like this.

Milk shake machine is always broken Was told it would be fixed was for one week now broken again a big company like mc donalds should buy new equipment.

My sister and I ordered a double cheeseburger, a mcchicken, and two small fries. We only recieved ONE fry. The mcChicken's bread was hard, and the meat was a little cold, and just... obviously not fresh! She couldn't finish her burger because she bit down into something hard. She pulled it out of her mouth and it was a small, white, hard IDK WHAT. She says it resembled a tooth, but it WAS NOT hers.. IDK WTF it was! I will not be eating there ever again.. I am rarely happy with the food. This was the last straw.

Also, my bf went to a mcdonalds and there was a FLY in his sweet tea! NO LIEEEEEEE ! EW

The McDonald's on 42nd & Noland in Independence, Missouri.

Its the last week of the Monopoly game and I've been eating there for lunch just about everyday. The only reason I go there and not somewhere else is the Monopoly game. I play online as well.

Today, I got my food, but my drink didnt have the game pieces. My big mac and fries did. This is Not unusual. Every other day one of the items didnt have the game pieces. I simply pointed it out and they gave me another empty container that had the pieces. No big deal.

Today, Danielle the General Manager decided she wanted to have an attitude problem and said "We can't swap out containers." She said "can't". As though they hadn't done it every other day. I pointed this out, but she was very full of her own self-importance and measly power of being a manager, that she refused.

I was getting upset and she just smirked and chuckled at me. Danielle. The General Manager of the store. Laughing and smirking at a PAYING customer.

Independence, Missouri. Danielle the General Manager. She needs to know who pays her salary.

I still didnt get my Monopoly pieces.

I am playing the McDonalds online game. When you roll the dice to get on a spot, the spot and the number on the dice are consistently wrong. The game is a cheat. We purchase food every day to get a chance to play the game. Example- Say you roll a 9(which I did) The ninth spot I would have landed on was Boardwalk. The dice and game only moved me 7 spots instead of nine. It is consistent on any square that you would have landed on and won a major prize. If the game cannot be played with honesty then they should not even have it. McDonalds has done this with many of my friends who have witnessed the wrong numbers being used. They are in effect ripping people off and wasting our time. I'm sure many other people have had the same thing happen.

Like many ppl in the area im sure i go to this mcdonalds a lot--mostly to get a drink. Nothing big u think. You go thru a drive-thru, order a drink and leave. Not at this hell of a mcdonald's with the kind of psychos working there. i've had this problem there numerous times and have complained. First off, the person taking the order--is a jerk and in some cases I've been yelled at by the crazy teen or college animals that work there... mostly the females of course-- the males seem to be normal. The females that work there are literally loud obnoxious and just flat out crazy. Once I drove thru there ordered a dollar menu item, and I went to the window. The female began arguing and fighting with me with regards to what I ordered. I said I ordered a coffee, and she differed and began saying I ordered something else. She was being belligerent and crazy, rude, and just screaming at me, harassing, for no reason. I pulled forward to pay at the other window hoping to avoid the yelling psychopath.

As I was driving to the 2nd window the psycho began yelling at me 'YOU NEDE TO PAY'! and freaking out literally in that manner as if i was trying to steal a dollar menu item. the low class wench literally chased me to the 2nd window in a loud attempt to explain to her co-workers that I didn't pay for my dollar menu item and needed to be monitored in some form. She ran to the window to continue harassing me and I told her I didn't think so and to get a manager... I explained to the manager that his psycho of a whacko employee was yelling at me for no reason and flipping out and acting nuts... he just said 'oh i am sorry' was giggling and didn't care to reprimand the deranged animal for her behavior and harassing customers in this way... everytime I went most of the time the 'female' employee taking your money is nasty in some form...or just rude or mean in various ways-- the guys have yelled before but only saying 'BYEEEE' and once even said my name... I have no clue why.

At one point, then handing me a drink began to become some kind of an ordeal. For some reason the uneducated cretins working there for some reason decided that they wanted to hold the drink back far away from me, in some form or seemingly want to make it a difficult ordeal for me to even get my drink from them. I began to notice this and get annoyed... it seemed intentional and happened numerous times-- I mean how hard is it to hand a customer an item? You reach forward, hand it to them... etc... these classless freaks decided to make it some kind of bizarre scenario where they were holding it further back... or holding it high up to where it's almost difficult for you to get. For me it's even more difficult with a painful arm, so I have to tell them... can you pull it forward some-- they don't care for some reason it's some kind of strange joke to them... and then it became almost a recurring game... until I complained.

Now, there is only one employee who literally just hands me my items normally-- the rest do these strange bizarre things...with regards to just giving me something and it becomes a very irritating and draining exchange. I went to the restaurant again.. and an african american employee (of course immature young witch) was trying to do the same-- hand me a drink... of course.. she couldn't just 'hand it to me'... there is a 'crazy' game involved where... they can't hand it to my hand-- they have to sit there and hold it and do God knows what-- it is so crazy to me that people are this sick and low... that they do this to people just to make things difficult for them... she then 'intentionally' almost threw the drink--ie she couldn't place it in my hand... after 1-2 seconds of just sitting there contemplating how she was going to give it to me-- no..she had to purposely just 'drop' it and i literally just caught it before it fell-- I'd love to say.. oh it was accidental---it surely wasn't... you don't just spill a drink in that manner--sometimes things accidentally fall or people don't grab them-- she purposely was just dropping it--so it could fall, i luckily caught it... then she said 'oh --the lid is coming off' as if she wanted me to hand it back to her-- so I could repeat the entire nightmarish process of just trying to receive a simple item from a drive thru.

This to me, is something so messed up i can't even begin to explain... but this is what these low class heathens at these kinds of places do--especially mcdonald's. I figure that u have to have to be some kind of severely twisted and sick in the head person to pull this kind of garbage on a customer...and for what reason? The people or sickos that work here... should definitely not be working here, or anywhere.

What kind of complaint is it that u have to call corporate to say that their deranged employees aren't handing you a drink properly and are doing things to make it difficult for you just to receive a simple item from a drive thru? This is just crazy to me. but for now I've had it. I have to file this complaint and of course call the store, but of course. It seems like they will take it ias a joke and keep pulling the same thing on you... because handing a customer who they are picking on int his manner, an item is such a difficult draining and challenging ordeal that now numerous complaints have to be filed with regards to it? What kind of sick people are these that they are doing this to a customer, or any customer, I've never heard anything like this, but in this day and age-- the way these types of sick people are-- this not only petty but bizarrely petty types of situations occur and the mentality of these kind of stupid people is so warped and low. it is shocking, but not even shocking. they are capable of anything that is just so strange and off the wall. I hope mcdonald's does something about these classless uneducated no character creeps but i doubt they will. They'll probably pat them on the back and give them more ways and ideas to screw with customers.

I sent this letter to corporate McDonalds several months ago. Several days later, I did get a call from the manager or owner at this particular McDonalds (despite saying in my letter that I had no interest in talking over the phone about it). He said he was concerned and wanted to make sure these things don't happen again, but as far as I can see, nothing has changed (granted, I now go there very very really after all the problems I've had, but still).

This is in regards specifically to the McDonalds at Harry & Webb, in Wichita, Kansas. The original letter follows.

--- (#1) ---

This isn't just a complaint about one visit. This has been ongoing for months, and I've finally just decided something should be said about it.

The above-mentioned McDonalds has serious problems. When you contrast this to a GREAT store, such as the one over by where I work (Douglas and Seneca), the difference is striking. But even on its own, the Harry & Webb McDonalds (over by where I live) is the worst in Wichita - the worst I've seen *anywhere* in fact. And I used to work for McDonalds, many years ago. I can't imagine what kind of situation is going on there that allows such bad service to continue for so long.

I wish I had documented every problem I've encountered at this particular McDonalds, but here's a few.

1) Slow drive-thru. It's not just slow, it's *unbearably* slow. This was the problem at my most recent visit. I had gone to grab lunch for my wife before taking my daughter to a movie, and should have had plenty of time. I was in the drive-thru with seven cars in front of me (three of which LEFT the line before even ordering, presumably due to the long wait) for fifteen minutes. FIFTEEN minutes in the drive-thru line. Why? No apology at the window, either (and often, they DO apologize, because the wait is ALWAYS long).

2) No receipts. They almost never give a receipt. I usually remember to ask (especially after it has happened so many times), but sometimes I forget. I shouldn't have to ask for a receipt when I pay by debit card.

3) Inaccuracies. It's rare they get an order right unless it's a VERY small order (say, maybe a cheeseburger and a sprite). But they sometimes get even the small ones wrong. It's guaranteed that if I order for myself, my wife, and my daughter, they will mess something up. They will give the wrong sauce for the mcnuggets. They will forget an item (such as my wife's yogurt parfait). They'll forget to give us straws. They've even given me the wrong order entirely. A time or two, I'd understand. I wasn't perfect when I worked for McDonalds.

--- (#2) ---

(The form didn't let me finish, so I'm submitting more to continue my first message):

...They've even given me the wrong order entirely. A time or two, I'd understand. I wasn't perfect when I worked for McDonalds. But the folks at THIS McDonalds get orders wrong the MAJORITY of the time.

4) Attitude. Some of the window workers have actually seemed ANNOYED to be assisting customers. I can't be polite ENOUGH to avoid it, especially when I ask for the correct sauces after checking the bag, or a receipt, or a missing item. One girl, months ago, actually huffed as though I was asking for something completely unreasonable just by trying to get my order corrected!

5) Bad food. I remember one time, when Chicken Selects were fairly new (at least I think they were - I had only just started ordering them, although maybe they'd been around a while). The five pieces were over-cooked, small, and shriveled. At Seneca & Douglas they add an EXTRA piece if one is a little small, and they NEVER serve dried-up pieces. This order was all but inedible. And I've had undone french fries, sloppily-made burgers, and other problems.

I would say I'd begin to keep track of it, but my wife and I will no longer patronize that McDonalds, at least unless absolutely necessary. I thought about calling the owner, Roy McCalla, whose number is on a sign by the window, but don't feel like having a long telephone conversation about this.

When I first visted this fast food restaurant, 20 years ago in the Principality of Andorra, I enjoyed it!
For the past years, 4 perhaps, the quality of the food they serve is...plain rubbish. The burgers, no matter which one it is, are horrible, the meat tastes like it has been frozen for years. The service aint that great either, they are very unprofessional, always forgetting something in an order they prepare, be it in the drive through or in the restaurant.
Does not matter, there are other bars and restaurants to go to, ... McDonalds for me is dead.
IT HAS THE TRUE POPULAR REPUTATION NOW, JUNK FOOD!

i ordered 6 meals through the drive through in huddersfield i recieved all the wrong food which was also cold, and when rung up they refused to help and put the telephone down on me.

I been up since 5 am and had not eaten all day. I just finished troubleshooting some electrical problems for 3 hours in electrical switch gear, traveled another 2 hours home had no money in my wallet but had a free large sandwich tag from the monopoly at Mc Donalds . Its 2:30 in the after noon I stop at a Mcdonalds in Brampton Ont. Present my prize and to my surprise there was a math Question 37-(3+10) and I quickly added it to 44 Well yes I was wrong and the girl behind the counter laughed at me and said whats wrong dont you know your math took my free hamburger and said I loose my prize. I am not happy. I will definitly not be buying from Mc Donalds to often any more. Dont fall for Mc Donalds phoney Game.

I ordered an Egg McMuffin from the McDonald Restaurant in the WalMart store in Moncton and the man, who took my order, handled my bills and change, as well as 3 other customers money and debit cards. He then went and got out the bacon and put it on the grill, opened the cheese for the other man who was supposed to be doing the cooking. My comlaint is that the man never washed his hands or wore gloves before handling the food. I would like to know why employees of McDonalds, who handle food, do not have access to disposable gloves - they should have them on and change them frequently if handling the till and money

I recently went to McDonalds and bought a mini snack wrap, I got it home and I found a long black hair in it. I am not very impressed.

My son ordered hamburgers for supper last night Sept 27/08 as I was in a hurry to get to work. The burger he brought me was 90% raw. When I called and said I didn't have time to come for another the girl offered me a free meal anytime. I don't think this was much compensation for what I was served. I have four pictures of this burger on my computer and would gladly send them to you at an e-mail address you would provide me. I do believe you should look into who is cooking these type of burgers to serve to customers. If I had eaten it in a vehicle chances are the color would not have been detected although I found the taste was what alerted me for some else it may not have. The girl I talked to was "Mya" I believe, when I asked for the manager she said she was the manager. I would hope you would reply to this e-mail before I take it any further. Thank you
Lynne M Besselt

Just a warning to those who live in the Bay City Saginaw Area of Michigan, the McDonald's along i-75 also know as the Frankenlust Mcdonalds has some of the worst managers I've ever seen, I stopped in around dinner time (5-6 ish) and they were so busy it was ridiculous, but aside from that I observed some of the managers treating they're employee's as peons. One girl was standing at the register trying to take orders as this female manager (didn't catch her name) would say something to her completely taking her attention away from customer not only to turn around a minute later and tell her to stop taking orders and help out there AND then change her mind again and yell to take more orders, the place was so busy they got my order wrong, the manager that was in the grill area was not even paying attention to any sandwiches that were special made, I had to go back to the woman manager twice for the same sandwich how hard is it to get something right. I understand it was busy but I pay my hard earned money for this food. As I also noticed the place was so messy there were smooshed fries on the floor and coffee spilled everywhere, bathrooms... Don't even want to start on those there was a guy out in the parking lot smoking who looked like a maintenance guy but couldn't tell. Honestly it was one of the worst visits I've ever had and don't get me wrong I like McDonalds but this visit is making me think twice of where I spend my money.