McDonald's
reviews and complaints

My husband recently walked into a McDonalds on Mountain Road in Moncton . The grates that collect the snow were over flowing with water and my husband fell. When the young guy working saw him fall he went to his supervisor and said I asked you to get me a shop vac to vacuum up the water as that guy just slipped and fell. The supervisor said "too bad" What kind of service is that. I noticed that in Canada you cannot contact McDonalds through their website to file a complaint such as this. You can in the USA. They give you phone numbers to call so that you can pay the long distance charge.
I was reading mcDonalds values on their website and if this is part of their values I best not be going there anymore. I think they better ensure that their employees know and live their values as well. They are very lucky that my husband was not injured.

High temps kill most bacterias and viruses, the chances are you will be accused of being unhygienic with thorough hand washing and that's what they'll say why you were up all night, and there's no way to prove you picked up a bug from them direct otherwise.

McDonald's are untouchable! They have their HACCP books all filled in regardless of if the actual requirement of cleaning legislation. even if it has not been followed or practiced ! A family member use to work as an all night cleaner and they would not supply them with hot water and it was always minimum cleaning products supplied. ( the cleaning manager got a yearly bonus if she kept to a £50 a month cleaning budget! ) HACCP - http://en.wikipedia.org/wiki/Hazard_Analysis_and_Critical_Control_Points

Also, because they're top rank on the FTSE 100 ( it's all about the politics and the big tax payers and bribes I reckon ), the big bad boys will always win any court case when it comes to due diligence, suing etc

I would like to point out that my store did not have handwash readily available a points within the cooking areas.

The white shirts are the only ones who get yearly bonuses and the poor monekys doing a hard graft get nothing.

I disagree with this comment. First, it's Mc Donald's, let's put things in perspective. Second, we go here every once in a while on the weekend and the kids working here have always been fast and friendly.

Why does Mcdonald's have the screen that confirms your order, as you place it, when in the drive thru? This story all took place in a matter of 30 minutes. My husband placed a simple order for a value meal and other items. After watching the order and seeing it was correct on the screen. He picked up the order. It was missing fries and we finally found out it was missing the 10 piece chicken nuggets out of the meal. We were given a Big Mac instead. (We didn't order a Big Mac)The manager on duty told my husband he didn't order any fries and would not offer any apologies or attempt to correct the error. I called to explain and hoped to resolve the situation when the manager identified herself as the one who prepared his meal and like she told him, he didn't order any fries. She proceeded to call us liars because we couldn't produce the receipt that they never gave us. She was short and uncooperative. I am not concerned with the food error, but the fact that #1. Don't call your customer's liar and #2. The manager, of all people, should know better to represent Mcdonalds with more professionalism. All the commercials they show these days do not do justice for how many times I have been rudely treated by the employees of Mcdonalds. What is customer serice these days? Do they offer classes for it? Don't they have to fill out forms when they start working (especially managers)? Do the rules of employment include cutomer satisfaction? I have taken classes through numerous companies and they do not take a lot of time to reiterate manners! You may throw this away, but at least discuss amongst yourselves actually how many times customer service has let you down. People should be held accountable for their behavior when working one on one with the public.

I work at a McDonald's' in Galveston, Texas. My first job in fast food. I have a shift manager who seems to think managing is to bully call names blame others for her mistakes. She has had costumers say she is so rude and unprofessional. I even have people telling me they won't be back. I am an older woman and I come the old school where you treat the customer with respect and I am genuinely happy to see people come into our store. I work front counter most of the time. I always greet customers as they come into the store. I wish them well and thanks for coming back to see us. I see my shift manager treat costumers as if they are stealing when they try to right a mistake. I have had the meanest people respond to friendly service and and their well being with a smile for me. They always thank me when all I did was little things to let them know they are special to us. My shift manager gets angry at me because of this. She Say's people are very rude to her! She is openly yelling and even threatening us with a write up. S he bully's us by telling us she holds the key to where we get a raise or not, because she reports us to management. With her acting the way she does I know for me it is hard to concentrate on my work. The more she yells the more mistakes I will make. Her shift is he only one that has such a high mistake ratio. I have told the upper management but all she Say's is she knows. S he told me that unfortunately, she is the kind of person who will try to make herself look good by trying to blame others. S he also told me because I am such a nice person and very sweet it is usually me she hits at. I try very hard to please.
I have been out of a very an abusive marriage now for 6 months. My whole married life was me trying to please my husband not to get approval but not to get beat or killed. I am still at the stage of doing things now as a matter of life or death there fore, I do a very good job. The woman does not care about those things at all you can't please her unless you are her pet. Any way I am resigned to this fact now. I need this job 8.00 hour. I left my marriage with only the clothes on my back no money car clothes nothing. I have come so far just to find that there are bullies every where.

PS
I am in therapy here in Galveston and I all in all I am coming around. I have had to learn to drive catch a bus shop for myself, all things others find is their right in life. I get to keep my money and know one takes It from me. These are things I am THANKFUL for every day.

@ragon. It's about "ragon", he also has several accounts with various names...

Dear visitors or topic posters, Please don't be offended by the 3-year-old child, malnourished, dysfunctional, molested by his dad, his mom, uncles, brothers, sisters, cousins, and acquaintances. He needs a lot of emotional support and has anger issue and in needs of pschological help. He also tends to impersonate people and routinely creates accounts with the same names as the complaint posters on this website to post stupid replies to the topic, to make the OP look bad. He gets high when he gets attention, he doesn't care what kind.

Just a heads up,

Name calling real adult

Not sure if u noticed but this is a complaints board if u don't like people's complaints simply don't read a forum full of them

I work in hospitality lol McDonald's aren't the only form of take away that's why I know their service is pathetic

Cook for yourself lmfao how do u have a hygiene job with out take away stores

The bundaberg McDonald stores are some of the best in Australia. I'm a consultant for hygiene products and stop at maccas all over Australia and you people don't realize how lucky you are . Some McDonald's don't know what their doing so stop and at least say thank you to these people for doing jobs that you can't do. Cook for yourselves! I do everytime I'm home and im on the road 8 months of the year so how about you learn to put a fry pan or a wok on and cook ey? Instead of blaming the 15 yr olds who just want some money for the movies.

Lmao McDonald's bundaberg is the worst in qld even when I travel to other towns the service is extremely better, we got told by a staff member from west mcdonalds to go f$&k ourselves cause we asked her to take the meal back n remake after watching it leave her hands into another car, it is my right as a customer to refuse possibly contaminated food, would she of rathered a law suit on the chance we got sick. I may being paranoid but it is my right as a customer, if I told my customers the same thing I would expect a slap in the face, I am soooooooo disgusted with McDonald's constantly losing the battle with politeness

mcdonalds stores have been notorious for years at having crap service, messing up meals, how about they learn to do things with better efficiency as well as speed. it isnt that hard to double check orders going out, instead food is changing hands with to many staff, leading to missing orders. i can guarantee that one in three orders i get, they have stuffed it up.

Next time i pass through im going to record driveway, counter and take video of the dining room, and the [censor] about not being able to afford repairs what a load of [censored]e they turn the machine off the same at hrvy bay gympie and the two bundaberg maccas! Turnover at these sites is by far enough to pay for repairs from MVO, Quite frankly i think that the manlys if they still manage to be franchisees need to do some serious managment consultation. As for you foolish employees; havent you read your terms of employment? Which specifically states "You are not permitted to talk on behalf of the store, " especially when it comes to dealing with the media...
Again tonight we chose maccas city stupidly food=crap, service= what service, cleanliness= 2/10
They cant even manage to put the correct amount of ingredients on the burgers!
But again Mcdonalds dont care, its up to us to stop paying these [censored]s our money!
Customers pay your wages!
Mcdonalds train you how to do your job! Just look at other stores that magically manage to get the job done right! If you cant hack it go work for a cleaner and scrub floors or collect garbage!
One customer on average tells 7 and so on, i definetly know ive mentioned it to about 3000 or so...

errr. well i do work at city mcdonalds and waiting for 15 minutes is a load of crap. not only is our maccas one of the fastest, but we are a franchise, and we cant always afford to have $5000 dollar repairs on a machine. there are literraly about 20 other places to get icecream in bundaberg so shut your hole. we slave away to give you food, and to make you happy, but is this not enough?

If you want to be served by a bum then go find one to serve you. Maybe the employee had a speech impediment, you sound like an ### for making fun of that.

Dear Sirs,

This is an official complain from one of your branches Mac Donald's in rehab the time now is 11:37 pm and today is 22nd of march 2014, the complain is from the stuff, the food quality and the cleanliness of the toilets and the place, the Brazilian sandwich taste sauce taste sucks and the fries was cold and when we ordered again it was ful, of oil and they manager didn't see any problem and kept saying for him it's ok also the toilets sucks and filled of water and not clean on the ground, I don't know what kind of service is provided here I got poisoned since 2 months from this branch and I stopped eating on this branch specifically and I thought everything changed since then but it still suck so as a customer I seek a service and a good one cause I deserve it and if your staff don't see that so plz close your branch instead

also my wife bag at gamat el dwal branch.

We have a MAJOR problem with the McD's in Fulton, Kentucky. I own an Income Tax Business in South Fulton, Tn.(twin cities of Fulton, Ky/South Fulton, Tn). We buy breakfast EVERY morning at McD's, to this day we have not got our order correct. I have called in the past. It does no good. The last time before this morning I talked to a lady named Heather. I called this morning, I am so sick of it all being wrong. I told her I was sick and tired of NEVER getting not one order right in 2 months, six days a week. I told her I called her a couple or so weeks ago. She called me a liar, changed right quick and she I had not talked to her. I told her not to call me a liar. SHE HUNG UP ON ME! Is this anyway to treat customers? If I treated my customers like that, I would not be eating breakfast every morning at McD's because I would not have any business. I am not asking for anything free. I am asking for better service and better employees. I am also asking that this Heather be taken care of. Thank you. And I do hope to hear from you. pj

When I arrived at Mc Donalds Kallangur on the 31st October 2014 at 12 noon there were 2 staff serving but they were very busy serving the drive thru customers. I stood there for 10 mins. No one said anything to me that they were sorry or anything like that. Another customer walked in and one of the girls told him that she was sorry and it wont take long. And I am thinking why are you saying it to him when she should be saying it to me. As soon as the drive thru customers were over, this girl who is called "Clare" turned around to the other customer and served. I was so angry. Didn't want to make a scene as there were so many people in the lineup. Anyway I did tell her that I was here so long before the other customer. She didn't care and was not apologetic. I ordered for a big mac and didnt even bother to ask me if I would like a meal with that or anything else. I was feeling really upset that this Clare person was so ignorant and had no respect !

Yeah.. sir, uh... I've NEVER seen a tomato on a Big Mac. Hell, your burger sounds nice... I once got a Big Mac with only HALF a burger patty. Instead of 2 patties, only got 1/2. Try and swallow that!

You idiot there is tomato in a big mac. And just ask for ketchup and salt if you want them, jeez.

I'm sorry you had to go through that. What a horrible experience.