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McDonald's complaints 2863

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M
2:32 am EDT

McDonald's product purchased at mcdonalds

Last week I visited McDonalds at on Quakers Hill Parkway, Quakers Hill NSW to buy some fast food for my family. I bought for myself, my favourite, McDonalds fish burger.
I would think very seriously about eating at McDonalds again.
It was the worst fish burger I have ever eaten. It was as tough as old boot leather, like it had been reheated several times. It was absolutely disgusting. I took a few mouth fulls and then threw the rest out. Besides the size of the buns and burgers decreasing, obviously so has the quality of McDonalds food. Once upon a time McDonalds use to have a high standard of quality, that has dropped drastically.

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Renee Ruby
Nirimba fields, AU
Jun 22, 2022 1:45 am EDT

Brought a double cheese and bacon burger the meat was black and the bacon was grey .🤢

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xPanda
place, US
Jan 12, 2010 7:05 pm EST

Yea oncem i bought fries from them and there was black stuff all over it and i got sick.

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Anonymous
,
Sep 14, 2008 7:35 am EDT

You should have just asked for a replacement they would have replaced it there and then, or I would have if I had been working on the checkout. But sadly I will never know what it's like to work in a McDonalds, you can read why in my complaints.

ComplaintsBoard
V
7:58 am EDT
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My boyfriend, a friend of ours, and myself had decided to go through the Mcdonalds drive thru for a quick dinner. We wanted: 1 Quarter Pounder meal with Mello Yello 1 Double Quarter Pounder with Root Beer, no pickles 1 Big and Tasty sandwich Not a difficult order, right? Wrong! We got into the drive thru around 7 pm, it was not too busy. We placed our...

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10:37 am EDT
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My Family and I would like to take this opportunity to thank McDonalds for introducing us to a tasty breakfast at Jack in the box. You see, we (being a long breakfast fans of McDonalds) were refused Breakfast at 10:26 am on 7/21/08 in Lakewood Washington. The cashier (said her name was Amber Moreno) told us they just ran out of breakfast, then told us the...

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K
2:36 pm EDT

McDonald's mcdonalds delivery

Date = [protected]:28:19
Name = Karl Daniel
Address = 305 west 45th street
City = New York
St = NY
Zip = 10036
Country = United States
Email = [protected]@related.com
Home phone =
Work phone = [protected]
Company Name = McDonalds Delivery
Company Contact = Would not give name
Company Address =
City = NYC
State/Prov = NY
Zip2 = 10036
Country = United States
Company phone = [protected]

Incident = I called for a delivery on July [protected]@ 8:00pm. I waited for delivery until 9:00pm. I called back and i asked where the food was and they told me that the grill on 44th and 8th ave. was not working. I asked why no one called to tell me not to expect delivery. They were very rude and dismissive. I then walked over to 44th and 8th and there was no problem with the grill. I then called back and asked why i was lied to and they hung up on me. I called again and asked for a supervisor. There was not a supervisor to speak to... again very rude to me.I think this is a great dis-service and i don't appreciate being hung up on and lied to. I love McDonalds and will continue to eat there but i was very surprised of the treatment i received.

Damage Resulting =
Contact me = N.

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Chrissy623
Chrissy623
Surprise, US
Sep 06, 2010 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Mcdonalds Delivers? Wow I live in the suburbs and we dont have anything like that here.

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reality
,
Aug 23, 2008 10:27 am EDT

WTF did you expect?! You're ordering from McDonald's! Are you kidding me?

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Carol Bahlmann
,
Jul 28, 2008 11:24 am EDT

With as concerned as you are, or should be, about the cleanliness at your restaurants, maybe you should consider a different way of putting the lids on coffee cups. The lids are always put on with bare hands right from where you drink. I think it may be a little more appetizing if you didn't see the employees sealing the cup with bare hands. Any comments?

ComplaintsBoard
J
11:12 am EDT
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I bought an order of grilled chicken ceasar salad at a local McDonald's in Fairfax, VA. and i got under-cooked chicken. http://img185.imageshack.us/img185/4111/p7180049iy0.jpg http://img337.imageshack.us/img337/4143/p7180048nk1.jpg Mcdonald's is the biggest fast food restaurant in the world but how they serve raw-chicken like that? i could have gotten really sick.

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V
8:33 am EDT
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I bought an order of grilled chicken ceasar salad at a local McDonalds. And i got noticed that the chicken was so uncooked. Disgusting!!!

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D
7:38 pm EDT
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Went in to purchase food and ice. Again the employees were speaking in Spanish. When the employee asked for my order they spoke in English but then continued to Speak in Spanish to the employees in the back and front. Not only is this rude but this is an English speaking country and English should be their primary language. Speak Spanish in private setting...

Read full review of McDonald's and 18 comments
ComplaintsBoard
J
11:29 am EDT

McDonald's stealing from customers

I made a complaint recently because they were raping me and Dan Frazier VP of Operations sent me a couple of coupons... when I tried to use it... they raped me again. They would not tell me the name of the supervisor... perhaps it's Lucy but said they protect their own and would not let me win. The McDonald's is located in Kenmore Square Boston, MA. They are very rude and always laugh at me. I've tried being nice but they consistently rape me out of one to three items. What can I do to help them help the customer?

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Update by Jody
Jul 28, 2008 7:42 pm EDT

They don't give you the right orders ... check your food before you leave. This has been consistent.

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Anonymous
,
Sep 14, 2008 1:05 pm EDT

Something along the lines of "you antagonistic SOB" right before you stick one on him in front of witnesses goes largely in your favor.

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Anonymous
,
Sep 14, 2008 12:52 pm EDT

Say to the one doing the laughing "how'd you like a smack in the gob?" that usually does it, they soon realize its not as funny as they think especially if you threaten to smack one in the kisser. If he leans over the counter going "do it i'll call the cops" go ahead and break his nose "aggravated assault" you'll be let off with a warning!

ComplaintsBoard
J
1:54 pm EDT
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Employees acting very immature, cursing, manager included being loud. Employees smoking right outside driveup window, leaning on open window.this place was good a couple weeks ago. I don't know what happened!

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S
8:54 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

(7/8/08)i went to this mcdonalds that i go to all the time by my house but i never been treated like I've been treated tonight!!! For starters the guy that was taking my order through drive thru was going back and forth with me on the order like he couldn't hear, but we i got up to the window he was hugging on a girl that didn't even have a uniform on... i...

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A
10:18 pm EDT
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I went to this mcdonalds on 07/02/2008 for a simple order at 10pm approx. at night. I ordered a grilled chicken sandwich, 6 pieces nuggets, and a Angus Bacon Cheeseburger. There was only 1 car in front of me and no one behind me the entire time I was there. It took over 10 mins to get my food.. I watched this young latin kid that was getting flirted with by...

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Y
1:20 am EDT

McDonald's poor food quality and service

This Macdonald's is not following franchise food quality or service. The service is very poor and they are not representing the Macdonald's food standards. The fries are never fresh no matter what time of day or nite the hamburgers are not prepared to Macdonald's franchise standards. It really gives a bad impression if you have never eaten at Macdonald's and you eat at this Location makes you not want to eat Macdonald's.

I will never buy another meal or anything at this location. If ever I'm in the mood for Macdonald's, I will drive extra 15min to another Location. Not all Macdonald's in Gatineau Quebec poorly represent the franchise.

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Andrea
,
Nov 04, 2008 3:56 pm EST

I was totally disgusted!
I once ordered an Egg McMuffin from a McDonalds in my area. Usually i don't do this but since i was in a rush i had to get something quick.
I saw that on the rapper, the eggs used in McMuffins were "fresh Canada grade a eggs"
I didn't believe this until i took ONE bite of the sandwich.
Inside the egg were pieces of the egg shell. It wasn't just in that one bite, i took the whole egg apart and found pieces of the egg shell all over! I was so mad. Not only was the sandwich small, i had paid over 4 bucks to find egg shell in it.
I guess i can say that they do at least use real eggs.

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Jessica Rigdon
,
Sep 12, 2008 2:38 pm EDT

i just went up to mcdonalds in shepherdsville on 44 an ii had a hair in both of my mcchickens and the fries i got was cold

ComplaintsBoard
B
5:43 am EDT

McDonald's bullyand sexual harassment

To whom it may concern, my complain is the store manager of ewood mcdonald is known for sexual harassment to some of is crew member andbully is juniors staffs and the owner does not care what is going on, what is happening in that store.exaple of when condom was found under the frystation during cleaning by the former store manager(yasser) nothing was investigate and they no who is having sex after the junior workers has gone home.my question is, does mcdonaldsresturant allow sex in the office or in the resturant premisess with the staff just for promotion.the name of the managers making love at work are shoaib khalifa and challote dolye everyone working in that brach no what is going on between this two and is affectingthe employees they bully the junionr staffs some of the staff has be sacked by shoaib khalifa some resign and some have to get tranfer to getout of their way .something should be done pls shoaib is a prejudices .

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D
12:41 pm EDT
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There were so many flies you couldn't eat without swatting them away from your food, there was a roach bug crawling on the floor. The entire dining area was so filthy. This establishment needs to be reported to clean up there act. There is no excuse for a food place to be in this condition. I was in this business on 6-21-08 about 1:30-2:00 pm.

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D
3:02 pm EDT

McDonald's terrible quality food

There are only a few healthy salads and a yogurt parfait on the menu that is low fat enough for me to eat at McDonalds. But, because of poor management, the 3 McDonald stores here in Fairbanks never have the yogurt parfait when I'm there (6:45 am or noon), and there either out of salads or have only 1 type to choose from. And, then they don't know which dressings are low-fat. The last person that waited on me actually told that all their dressings were lowfat, which was a terrible lie.

It's aggravating to stand in line just to find out that they're out of everything that's healthy. It would seem that they should be making more of the healthy items if they're always running out.

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Chepannie
, US
Jan 02, 2011 7:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

why the [censor] are you going to mcdonalds and expecting to eat something healthy? that's like an oxymoron

ComplaintsBoard
J
4:51 am EDT
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Hi i am writing about the service i had at Mcdonalds Coffs Harbour South this afternoon. I had ordered 1 happy meal with 6 nuggets, 1 medium quarter pounder meal and 1 large cheeseburger meal with a extra cheeseburger we then got to the next counter an ordered another extra cheeseburger. We then left the drive through and realised that we did not recieve...

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R
8:16 am EDT

McDonald's yorkie dog allowed

Had breakfast at McDonalds in Bella Vista Ar. ..two breakfast sandwiches/two drinks. 8 customers received various orders...all but one ordered had after us. They had somehow lost our order...a little aggravating, but mistakes happen. While waiting, I was FLOORED to see a woman walk in CARRYING a Yorky dog. I couldn't believe my eyes when the MANAGER stood there and took the order, long haired dog over serving counter.Then the customer went to fill her drink with, again the long haired dog over the drink area. When I let the manager know the dog should not be in there, the managers response was ...yeah the woman should not have brought the dog in. I told the manager, " You should not have served her !"Needless to say, going forward, My family, I, nor friends I've told will go there .

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J
1:59 am EDT

McDonald's Еeam member licking her gloves

I was ordering my meals and the girl at the back that was cooking the burgers put her mouth on her gloves and licked them.
She was playing around with another worker and when she was told by another higher up worker to change her gloves cos she licked hers, she made offensive remarks towards the worker and myself. She said i was a liar and she started to tell other workers that i said that she licked her gloves, and talking really loud so everyone in the restaurant could hear what i complained about, then when she was making the last of my burgers she was laughing about something she done to my food, like spat in my burgers or put hair or something like that.

This was very very unacceptable, rude, immature, and offensive of the girl to do this, for my friend, daughter and myself to go through just for 3 happy meals.

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scotty
,
Sep 28, 2008 3:11 am EDT

bulls#!t she didnt lick her gloves, i was there on that day, myself and many others saw that she didnt.

ComplaintsBoard
D
9:27 am EDT
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On 3/31/2008 at approximately 1030 AM, I went to the MacDonald's Restaurant on 72nd St and Third Avenue. I had the misfortune of encountering the rudest person I have ever met. The young man who would not give his name up, was hispanic. The manager would not give his name to me and hid him in the back of the store. She would not give me a phone where I...

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V
5:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's dead bird in the coke

I went to the drive through at my local Mcdonalds - 3021 S. Val Vista, Gilbert, AZ 85296 and ordered a diet coke with ice. I drank the whole coke and when I opened the cup to dump the ice, there was a tiny baby bird inside. I complained to McDonalds headquarters and they did absolutely nothing. I didn't even receive a letter of apology. I will never go to McDonalds again, especially this disgusting one in Gilbert, AZ. I spoke to several people at the McDonalds headquarters and they were all shocked. I even received a case number - But that is it! How can it be that I do not even get an apology? Just goes to show you that these big corporations don't really care about the consumer.

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About McDonald's

McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review McDonald's food was posted on Apr 11, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2907 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's contacts

  2. McDonald's phone numbers
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    +852 28 807 300
    +852 28 807 300
    Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click up if you have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number
    Hong Kong
    +91 112 460 4047
    +91 112 460 4047
    Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click up if you have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number
    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
    Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 0 0 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click up if you have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number 12 12 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number
    Philippines
    +27 860 000 040
    +27 860 000 040
    Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click up if you have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number
    South Africa
    +66 26 964 900
    +66 26 964 900
    Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click up if you have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number
    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click up if you have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click up if you have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's headquarters
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
McDonald's Category
McDonald's is related to the Fast Food Chains category.

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