McDonald's
reviews and complaints

I am tired of poor service and attitude of staff at McDonalds in South Africa, FIrstly store Hygiene is very poor at most stores, secondly food quality is so bad that it makes you feel like going somewhere else - which I will do in the future. Our Family now refuses to eat at a McDonalds anywhere in South Africa.

I went into McDonalds in Waverley Pretoria to firstly wait a half hour in a queue to be served, then while placing the order I see the person putting the burger together licking his fingers while building them . His plastic gloves have the fingers missing so he just sucks the sauces etc off his fingers when he messes - while washing the floor it is no problem to to put in your hands and glab some ice - So when in South Africa - be very carefull about McDonalds, this is a regular complaint about the company throughout the country.

Always there is food still on the floor and rubbish on the tables. The burgers are dry and normally a bit on the old side, nothing is so "fresh" any more.

Quite possibly the worst mcdonalds in the uk. The staff are ignorant, cheeky, not suitable for a job as easy as mcdonalds is.
Food is always low quality and 9/10 times the wrong order is given. You can tell when the owner of the restraunt is down from ayrshire because the food standards slighty improve but they soon go back to minimal standards. Examples of these are wrong food being handed out, Wrong rolls for burgers, very very salty chips and wrong syrup to water ratio in the drinks.

I am personally on a mission to get the mcdonalds in dumfries to get a severe overhaul and get any staff member responsible for the rubbish service disciplined. If not that, the restraunt shut down.

Mr lindsay, get a grip of your staff.

For the last 2 weeks on my way to work at 11:00pm-1:ooam I `ve been ordering chicken mcnuggets asking fresh cooked thru the drive-thru, upon getting to my job 5 minutes I discover that they are not hot but warm, like being warmed by microwave. They taste like dog biscuts. This only happens with only 1 employee I feel he gets upset when I ask for fresh cooked nuggets, and fries. Well last night was it 3/8/2009 at 1:04am I ordered 2 double cheeseburger plain, upon getting to work I discovered both burgers cold. The meat not hot, cheese not even melted, the bun warm, fries warm. I called to complain. I was blown away and hanged up. On my ticket is store#7791 31 ks#14 s#1 I hope this info helps. Thank you. A concern customer fernando gamez jr

I was going to complain about the Mcdonalds in Fort Chiswell Va, its off I-81, right beside the Bp. Well I was reading all the complaints that were already posted and realized it must be the company's fault itself/ Obviously if the company itself cared about the customer they would make it a priority to make sure the restaraunts were doing thier jobs. Today I went to the Mcdonalds in Fort Chiswell and at the drive thru we said we wanted ketchup, well we went through the bag only to find they didn't give us any ketchup. Well this is not a big deal, after all, its only ketchup. So I go in and they dont have ketchup in the dining area so i have to go to the register. I was amazed at what was going on in the kitchen! They had the kitchen over crowded and then over half the employs were walking around with their shirts untucked and one of the men had his uniform shirt completely unbuttoned! It was so discusting and the shirt he had under it was obviosly dirty with stains and grease spots all over it and even had holes in it. And what was even worse is that he had a greasy looking pony tale and it didn't even look like it had been combed. I was so discusted and then when i got back to the car i realized they had gotten my order wrong. So I stupidly went back that night hoping that sense the shift had changed I could get better service. Well this time everyone was dressed better and looked cleaner only they completley screwed out entire order up. I ordered a Chicken Ranch BLT sandwich with grilled chicken, well i dont know what i got but it wasnt a BLT. It didn't have any bacon on it and they put crispy chicken on it. And then they gave us a salad and we didn't even order a salad. And this is not the only day either, any time we order ice cream they are either out of ice cream or the machine is broken or something. I dont know who is in charge of placing orders but they need to check inventory and make sure they order enough to last. And they need to make sure their employs are more presentable. Who wants to eat food prepared or served by a grease ball? And any time i order their fries they are always over cooked. I think i have learned my lesson. I'm not going back. And if the Mcdonald's corporation cares they will take care of this problem. But I
think after all the complaints they have already gotten they should have already taken care of it. So maybe this is a hint that the Mcdonald's Corporation cares nothing about the customers.

Tonight l felt like a strawberry pie as they are not long on the menu. I went in to the store 8813 in Barrie. l asked for 4 strawberry pie the employee turned and said there is none before she could finsh her sentence l said l will wait.. It took them almost 20 mins to make my order, when l inquired why it was taking so long they informed me they were busy and the pies just were put in the oven. NOw l am a little angry the manger, who looks no older than 21, maybe pregant at lease l hope she was because her shirt was not tuck in and it was very dirty, l asked her why as l was an employee of Mcdonalds years ago and l know the routeen of the business when you run out more is put in when l said this to the manger she said they were selling the pies very fast that evening and one other reason was the muffins were in the oven. Now l am not sure but muffins are a day time seller so that excuse has left me to make this complaint.
The staff, as l am sure are great workers they have no idea what busy is. Please this is not a franchise store so l think it should be run more so by the book. Thank you Kathy Linton

3rd MARCH 2009 (5:PM) - This afternoon after school i took my kids (7yrs old & 5yrs old) to Mc Donalds SM CEBU City PHILIPPINES. My 5 yrs old son order a Happy Meal as I was preparing his food I asked him if he can go to the counter to get a gravy refill. So he went to the counter and ask, but then he came back to me and he was crying he said he hit his foot so I said its ok. So I diverted his attention playing with his new Happy Meal Toy. When we were about to leave he told me he could not walk because his foot hurts, I thought he was just making drama. When I look at his foot (the one his complaining that he got hurt) it was bleeding. So I called the Manager and told her what happened and showed her where my son get his cut. She did not react or say anything, I even asked her for a 1st aid kit she called her staff to get if and did not even said sorry. I was really pissed off my son was wearing flip flops that its hard for him to walk at the mall, specially our car was parked at the other side of the Mall Building. I had to carry my 5yrs old boy all the way to the car.
How lame was that! I just hope that the Mc Donalds will do something about it! You should make sure your structures are well placed and secure enough that you cannot hurt anybody specially children.

Last month there was opening of Mcdoalds here in Sialkot Pakistan. I was surprised to see that the billboards used for their advertisement used my photo, which they took from my flickr account.

They did it without my permission and they must be ashamed of it. I have uploaded the photo of one of their billboards for evrybody to review, please. Following is the url
http://flickr.com/photos/mirzairfan/3261960707/

I have original raw files with exif data.

Please take necessary action

i was handed back 20 dollars short after simply purchasing an orange juice i gave the lady a fifty dollar note and paid roughly 23 dollars for it, as soon as i realised i contacted the owner and he was extremely rude and hung up on me..
i then seeked advice from department of fair trading to ask them to look at the camera footage as i still had the reciept and correct time of service so i did.
i was then told to take the reciept into the store and i did to be told the owner would get back to me and suprise suprise the phone call never came i am a mother of 3 children and cant afford to have this happen i no longer eat there and advise to others not to either simply go to another maccas.

im always eat at mcdonalds becasue I know that the food is delicious and served the way that it is presented. im now loosing my patience with mcdonalds not because of the food but of how the managers are handling their staff.

I have a friend who is working as a crew at a mcdonlad branch in quezon city. admittedly he was not a perfect employee, was even suspended from work for 1 month due to consecutive awol's.. after returning from suspension, he expects that he would be given a nice schedule because he came from a long suspension. even before coming back he was asked to renew all his requirements thinking that everything was ok already.. he was eager to come back to work only to found out that his schedule for the cutoff period was 3 days each day only with 4 hours of work... he just let it pass and thought that maybe by next cutoff his schedule wold be better.

the next cutoff came and still to his surprise his schedule was again 3 days with the same number of hours for the whole cutoff...

do you think its fair the way that the scheduling manager is using her staff?

is it fair that you applied to work at a fastfood company thinking that somehow it can help you in your expenses, only to find out that you will only earn 700 pesos during payday?

im really disgusted on how this things could happen to people who busts their # to work hard to serve people..

The outdoor playground is disgustingly dirty, that it's fair to say it has never been cleaned. Botchy repairs on all slides and tunnels where plastic is connected looks like mud has been used to keep all connecting bits together. The rubber floor is black where original flooring is multicoloured in places where there's no thoroughfare. And thick piles of hair, dust and dirt are piled. This is unacceptable hygiene. In Alex Hills, Hungry Jacks a few times we've been there we've seen it being high pressure cleaned from top to bottom. Capalaba McDonalds professionally get your play area cleaned.

Doesnt Matter how much you try and communicate with certain Managers they always disregard many issues,

This behaviour from paticular Managers is not acceptable, The Store Manager has Issues, She really needs to pull her hand out her ###,

How she treats many co-workers is so sad too see, when a problem needs too be discussed she thinks she has it coverd, but her stabbing in the back and how she deals with certain Issues is desgusting,

This is not fair and very unprofessional,
She needs more PR Skills

Many are desgusted and believe she needs to step down,
She talks to people and the put downs is not fair

To whom it concerns,
As a family we have visited many Mc Donalda all over the world and have never had to make a complaint, While in Dublin yesterday we visited Mc Donalds on O Connel Street.

We ordered 3 meals and tucked in. On finishing his burger my son stated that he had found 2 hairs in it, the first he he had thrown on the floor, the second he returned to the box. I gave out to him for eating the burger as personally I find hair in food quite revolting. I asked him to confirm that they were in the burger and he pulled it out of the box to show me, it was a long hair so definatly didnt belong to him. I couldnt finish my meal as I felt ill on seeing this. I quietly asked a staff member weather or not the people preparing the food were wearing hair nets and explained what had happened, she looked shocked, apologized and took the box away. Some time later a man whom I presum was the manager approached our table and asked if we had a problem, I expained what had happened, He turned to my son and said to him, this is impossible you did not find that hair in ur burger, it does not belong to my staff. I couldnt believe he was accusing a chid of lying. I asked him to explain how the hair got there as the burger was delivered to the table and the only people near it were the person that prepared it and my son whom has short hair. He turned to me and said the staff al had their hair covered and it was not possible. He offered to replace the burger which wasnt much use to us then walked away with no apology. I couldnt believe it how rude and my son was upset because he felt he was accused of lying. The lady I first spoke to actually came over again to apologize and I thanked her for doing so she was very polite unlike the manager.
On leaving we looked into the kitchen to see that only one member of staff had a hair net on and this girl had all her hair up in a bun under a hat with the bun in a net, the rest were wearing hats but had hair sticking out on both sides over their ears so it was quite easy for the hair to get there.
I was disgusted and very dissappointed by the way we were treated

I went to McDonalds drive-thru on my lunch break to buy 2 'dollar menu' double cheeseburgers and a large drink. After paying what I thought was correct at $3.33, I found that I only had one burger. I looked at the items on my receipt (not the item price yet) and found that I was only charged for one burger. I went inside and bought the second dollar item. The single dollar menu item cost me $1.40.

When I looked over both receipts I found I was charged $1.29 for each dollar menu burger plus a 'Take Out Tax' which was equal to California sales tax. Out the door I paid $4.73 for two dollar menu items and a drink.

I searched online for a take-out tax, both national and state I only found articles specifically on take out tax related to McDonalds. Other articles mentioned proposed 2% taxes on fast food. I can't find any information on an official take-out tax in California, so As a former die-hard Big Mac fan, I will not be eating at McDonalds any longer. People shouldn't have to spend their valuable time researching why a dollar item doesn't cost a dollar. I will be doing more research, In these economic times, I am watching every penny.

The service at the Benoni branch of McDonald's is consistently shocking! They have now introduced a barricade around the drive-thru. Not only is this very unsafe in this area, as you cannot get away, but it also means you cannot simply exit the queue if it takes too long. I have waited up to 40 minutes in their "drive-thru" on numerous occasions!
I think that it is ridiculous that I have to drive 30minutes to get to another McDonald's simply to get a "fast" meal!
The orders are often incorrect. The coke has often been flat. The food is sometimes stale!
I live really close, this is why I feel the need to keep going to check if service has improved... but it does not!
I think they are a disgrace to the name McDonald's, and think they need new management! Or at least someone to supervise and maintain quality!

i went to mcdonalds n ordered 3 happy meals for my kids n a big mac meal for myself without seeds (of which i always get no problem of any other staff at any other mcdonalds), the person dealing with me was a new assistant (as i knew everyone at this mcdonalds as i go about 2 or 3 times every week ). when i asked for the seedless bun she came out with "what do u want me to do stand there all day picking every god damm seed of it like" i explained that i normally get it in the happy meals bun n i asked if she had a problem with me so she said "we not going to do that do you want the big mac or what" so i said i didnt want the big mac but wanted the happy meals n she replied saying that im not getting anything now with a big grin on her face n i wasnt getting served n will i just get out of the que, so i asked for head office number but she also refused this as she said it wasnt customer pollicy to give it out. So it looked like she was having a bad day taking it out on me as you could tell she was buzzing with being able to refuse my kids the food i had promised them, she was also trying to make a big deal out of something minor even the staff were looking at her like she was in the wrong

I have never in my 36 well traveled years of experience ever come across a restaurant so disgustingly dirty and a big hazard of public health and safety.

The McDonalds; in Walmart; in Guildford; in surrey was complete with garbage everywhere, food and dressing not even cleaned from ordering counter, not to mention the tables and floor; absolute uncaring attitude of employee service.

This restaurant would be shut down until proper staff could be found