McDonald's
reviews and complaints

Ok, so maybe this is just being whiny, but would it really kill McDonalds to actually put on more than a quarter of a teaspoon of their special sauce to their Big Mac's? And they leave the other side of the burger (both patties) dry! And then if you ask for more, since there is not enough to begin with, they actually have the nerve to try and charge you for it! It's bad enough that the Big Mac has gone down in size over the decades (hardly big enough to be called a Big Mac anymore), but now they are so stingy with the sauce that the burger is pretty much dry. And putting on catsup, just doesn't make it taste right. So, considering also how bad it is for me (so full of fat and cholesterol), I quit eating them altogether. Heck, quit going to any McDonalds at all. Jack in the Box usually treats us better, so we give them our money instead.

My husband and I attended Mcdonalds at Heathcote at 8.30pm on tuesday the 28/12/2010. We lined up at the Mccafe and waited to be served, their was nobody at the counter so we waited their was a young employee who walked up to us after waiting about ten minutes, this boy told us their was no service on this counter as they were just to busy and if you want coffee go order it at the main counter.the service in this store is all ways appalling, the store is never clean, tonight their was milk sitting on the counter with out its lid on, their was also two cartons of milk sitting on the bench not in the fridge.I feel this store needs more suppervission. your sincerly elizabeth blanch

What’s the deal with the new McDonalds’ large shakes. What a rip off. You use to be able to get a large shake in a large cup. Now you get a medium shake with a squirt of cool whip and a cherry for the price of a large. What’s up with this? If I wanted a medium shake with that stuff on it, I would ask for it. I want a large shake again. Pay more, get less.
Calling a medium a large does not make it a large, it makes it a rip off and McDonalds a bunch of THIEF’s!
Paying $2.50 - $3.00 for 10 drinks of a shake. What a deal, not! I am wondering if McDonalds is doing this everywhere or if this is a local rip off.?
If you are going to down grade you should consult the customer. They handed me this shake as if I was suppose to act as if nothing had changed. What if I changed my mind? They would have had to throw it away.
They could take the time to ask me to bend over before they start to screw me.
Should have told me about the change before they made it. I would not have wasted anyone’s time.
Times are already hard, now fast food has got to screw the little guy.

always bad service here at the hand out window. The people are always rude jerks, they shove your things at you, rude, mean bad attitude... it never changes. It seems they only hire bad mannered losers to work at this place, people are never nice and only rude. Not a good place to go to at all and these idiots need to be trained in customer service

i went to mcdonalds on dec 20 2010 i ordered my food and paid then noticed that i was chared and extra big mac i did not order and got attitude from the female taking my order. me and my wife just got back from iraq and we really liked going to mcdonalds but this time was the last. i now realize why other service members have told not to go to mcdonalds it is full of bad service and then to get your order wrong and even gave me the wrong drink. i dont know if this matters to anyone but if you spend money eating out go to another fast food place so you wont have to suffer rude service.

McDonald's is a company of stocks...not the vision of Ray Crock. I watched MdDonald's corporate destroy my hardworking honest father after he worked his whole life as a franchisee with all kinds of awards and recognition.One day he told them he was retiring and wanted to sell his store. You would think this good store owner of 35 years had signed with the devil! They started giving him horrible scores on thier inspections instantly and devalued his store to be worth NOTHING! For 35 years every time my father got ahead, McDonalds would find some new equipment he HAD to have or would make him totally remodel so he was ALWAYS in debt.
What a racket! No wonder people find the food unpalatable. There is nothing in it thats good.

I am very tired of hearing my friends complain about Mcdonalds employee rules. I am not employed, but I've heard enough complaints to the point I know what goes on around there.
Number one.
I hope a manager there reads this.

My cousin recently worked in Mcdonalds. ( He can get into better jobs than this but he was here for a short period of time so he had no choice)

My cousin has severe back problems. So just as he started to work, he asked one of the managers if he can go home because his back started to hurt.
Then the manager said " No you may not. We have a packed schedule and no one is allowed to switch for today"
So guess what, he didn't end up home when he was suppose to.

So after 6 hours, he finishes.
My dad and I drove to Mcdonalds because he called us.
So I escorted him to the car.
We got home. Then we took him to the hospital. The doctor says that he apparently got really bad.
Then, without hesitation, I just screamed on top of my lungs,
"NO ###ING WAY"

Guess what, if work is more important than health to you then why don't you try getting pregnant and see if you can work while your wife is in deep pain.
SECONDLY

My girlfriend also works there.
She can get a better job too, just that she's in high school.
I recently asked her to change her maximum work time to 7. Every time. And the first time she was registering, I also saw her putting her availability to the maximum of 10pm. But all of a sudden, it's ignored
She tells me that they don't care.
Well I can tell that the managers have no more future, but some people there actually do have good grades. jeez.

Kay Mcdonalds, get a better system.
Im tired of you guys. really. I am.
I don't know how long I can POSSIBLY deal with their system.
It's just so unorganized.

I hope a Mcdonalds

I go into stores and fast food restaurants, even doctors offices now with the expectation that I'm going to get treated like crap and I have to go out of my way to be super nice or else someone is going to really lay into me. Well I ventured into a mcdonalds the other day and tried to order a grilled chicken sandwhich meal with a medium fry, and I had a coupon for a free drink with any purchase. So I asked the obese manager if I could please use my coupon and she looked at it, threw it across the counter, and said in a loud obnoxious voice "WHAT YOU WANT TWO DRINKS? CUZ THE MEAL COME WIT A DRINK AND IF YOU USE THIS COUPON YOU AINT GONNA GET THE DRINK FOR FREE' And I said ok nevermind and put it back in my pocket feeling humiliated and degraded. HOW EMBARASSING!
I didn't get an attitude with her, I just walked out after I got my food with my dignity stripped by how loud she was and getting my coupon flung across the counter.
I'm sick of being treated like that by people.
I don't know why I waste my money at sickening establishments like this.
I won't anymore I know that much.
I know customers aren't always right, trust me I've worked with people and many customers are a lot less than pleasant, but I just put on a fake smile and did my job.
I even worked at Mcdonalds once, so I know the job sucks. But this woman is a manager for crying out loud, you'd think she would have learned the proper way to handle it is to calmly explain why I couldn't use a coupon to get a drink if I was already getting a meal...which to me doesn't seem right anyway because if she would of just took the sandwhich and fries and rung them up separate, and then used my coupon for the drink, I would have gotten a deal! But instead their employees would rather bully the customer and embarass them.
Thanks Mcdonalds.

I am in a vehicle all day, every day and am forced to eat at fast food/quick shop places. I have visited numerous McDonalds in the Des Moines area and it's always the same, the food is never quite what is ordered. The ONLY time I can count on decent service is when the McDonalds is staffed with older workers. I agree with the previous complaint about the ethnic makeup of the workers. I wonder how many are illegal? It's really exasperating when you expect english to be spoken in America's restaurants and all you get is gibberish. WAKE UP MCDONALDS

I am a frequent visitor to this restaurant and usually it is a mix up of orders or an order not being completed fully...but this time for the second time, I have ordered my 1yr old and 5yr old who share a nuggets haappy meal, a happy meal with 6nuggets= 3 nuggets each n half chips each...Well PPL I'm here to say if u want BURNT nuggets or STALE chips or the WRONG burger or no toy with yr happy meal or a MELTED frozen coke then McDonalds Noarlunga is where u wanna be...NOT! I am sooooooooo sick of their promises to send out vouchers to replace meals and the way they think it's ok to speak to customers like yr a piece of ###...McDonalds Noarlunga and at least half ofthe staff deserve to be FIRED, especially Nikki, one of the managers at the Noarlunga store, who thinks she is above everyone else and thinks she can get away with speaking to ppllike absolute crap, hell no... I AM WARNING PPL OFF GOING TO THE NOARLUNGA STORE AS THERE IS ALWAYS A STUFF UP WITH ORDERS OR MEALS ARE BURNT OR CHIPS ARE STALE AND WHERE THE CUSTOMER MEANS NOTHING TO THE STAFF... McDonalds NOARLUNGA SHOULD BE SHUT DOWN AND I WILL BE CONTACTING THE OMBUDSMAN, THE HEALTH DEPARTMENT FOR RESTAURANTS, AND I WILL BE GOING SOMEWHERE ELSE AS WILL BE ALL MY FAMILY AND FRIENDS... I WILL NOT BE SERVED BURNT NUGGETS FOR MY KIDS twice IN A ROW AND I WILL NOT HAVE ORDER AFTER ORDER STUFFED UP WITH THE PROMISE TO SEND OUT VOUCHERS TO REPLACE MEALS WHEN THE LAZY RESTAURANT CANT GET THEIR S^!T TOGETHER..>...WHY SHOULD CONSUMERS SUFFER BCOZ OF IRRESPONSIBLE LAZY INCONSIDERATE STAFF...IF U READ THIS I WARN U OFF McDONALDS NOARLUNGA, SA...STAY AWAY FROM THE SO CALLED WE CARE BOUT OUR CUSTOMERS RESTAURANT...

So when ever I got to mcdonald I order a double hamburger, only ketchup. Then, when I get it I always check it and always find a mistake. So remember I ordered a double hamburger only ketchup, well I got a double hamburger with everything on it, I asked for only ketchup on it! Then one day I found out why they always do this, i'll tell you what I heard them say:
I walk in and wait in line, then I order, (Another pert to the complaint) I have to wait 10-15 minutes for my food, I sit down at my table, I check my hamburger, and there it is with everything on it, I wrap it back up and take it to the cashier and tell them "you guys made a mistake on my food, I asked for a double hamburger only ketchup."
He says "oh i'm so sorry, will fix it and have it out in a second."
5 minutes later "here you go sir" I take the food back to my table and check it again, it looked exactly the same as before. I repeat all this again about 5 times and then the 5 time the casher went back to the cooks and this is what I heard, "this customer asked for a double hamburger only ketchup" the cook says this "whats a double hamburger with only ketchup?" wtf I think, so I yell back to them "its a hamburger with 2 hamburger patties with ketchup on top of them with hamburger buns on the top and bottom of it!"
Wtf is mcdonald's teaching it's workers?!?!?!?!?!

I had my daughter 2 birthday at Mcdonalds which she loves. My party was book two weeks before November 21 the day of the party. I get there 15 min late because i live in Ohio and her gransparents live in ky and wanted the party near.When i get there my party was not set up from the tim 2-4 they tell me my party was from 11-2! So my party and guest are just standing there, the manager tell me they been try to call me they had the wrong number had a party book for a month with that date! What! Who does that? no place mats for the kids no plate just the tray they put pancakes in, they use the end of the lips for the icecream! I call to ask if i need to bring plates or cups! This was the worst brithday party i ever had! All they said was sorry and took 30 if! The sad look on my daughter face was so sad and there was to many kids in the playarea.

I went several times last week at 5:30 am on my way into work to get coffee, and every time the coffee machine was not working. I work at Lowe's in the same parking lot as McDonald's and Starbucks. I chose to go to McDonald's because of the drive through window and the coffee is just as good as Starbucks but cheaper. three days that week the Ice mocha machine was broken so I went to Starbucks and spent the extra money to get coffee. I would think early in the morning is when people buy the most coffee, and the machine would not always be broken. Many of my co workers have had the same experience and would rather spend more money at Starbucks for the convience than the hassle of the McDonald's on Manhattan Blvd. Every time someone says they are going to McDonald's for coffee I tell them not to waste their time.

Sincerely,
Alice Hamer

I am entering this complaint because this situation has been going on for a little while with no solution. My Granddaughter goes there for her children because they love McDonalds. She was told last week that she could not come their anymore because they have problems with one of there employees named Deb Gauthier. This women is a lier, she steals and just does terrible things to people. She got people fired that should not have been just because she didn't like them. I have reported her before and nothing was done about it. This has really gone to far now and I am even thinking of bringing a law suit against the McDonald and also Deb Gauthier. The Manager is afraid of her so doesn't say anything to her. How can you allow this kind of conduct to go on? Thank you for your time and if I do not hear I will get a lawyer to pursue this.

To Whom it May Concern:

I would like to bring to your attention that, one McDonald's branch in Las Piñas I should have a terrible customer service and low food quality as well. This morning, I went to the said store from work and would like to eat some breakfast before going home. I gave my order: Value meal #15; 2pcs. hotcake with sausage with an upgrade iced mocha for the drinks.

Apparently, I waited for more than 15 minutes for the iced mocha to be served and I even called the 'Barrista's' attention that I already waited that long.

But the answer of the 'barrista' was:

"Dapat po kasi kini-claim dito eh."

So it's still the responsibility of the customer to wait and claim the desired order in the McCafe section? Isn't it that the orders are being flashed in the LCD tv in that section of the store?

Which for me was totally unacceptable!

Another thing, when I checked on the hotcake, it was not well done... It looked so pale. My very question is:

How should the hotcake be done?

This made me more aggreviated and frustrated and just decided to leave the store.

I'm sending this, because if the service and food quality was not good and will not improve, definitely, you will have more frustrated customers and the worst thing would be to lose the business at the end of the day.

I hope that this complaint would be a lesson that we should learn from and should not happen again.
Thank you.

Why do they put these # prizes the snapfish # is bogus n there is no such website 2 clame da prizes if they didnt want 2 giv da prizez then they shuldnt hav put them out there in da 1st place its a bunch of #! All da big prizes r probly [censored] kuz I never hurd of anyone ever winning anything more then food 1st time we get some kind of big prize its afake # prize u cant clame thats wack butdont get me wrong mcdonalds has been one of my favorate places 2 eat since I was little but they shuldnt b #ing wit ppls heads gettin there hopes up 2 win anything other then food so # those games there all scams! Peace out sur13 2 da fulest # da haters its all about da big bad 13 # da rest I hope u dont like it its all about da blue fucf red n all da fools who like lookin like a bloody tampon! South side! Puro surenos 13ce!

Last night I went through the drive- thru ordered 4 burgers and a large fry for my husband and I to share. I received 4 ketchup packets and when requested what looked to me to be the MANAGER for more, he told me "I cant give you more, or there will be an extra charge." I said "Really? for all this food 4 ketchup packets is all I can have?" He said " Yes because you dont have enough fries, then proceeded to very rudley put 5 more packets into my bag closed the window and walked away! I was in shock, since when is McDonalds doing so bad they need to charge extra for over 4 packets of ketchup, and who is this man to tell me how much ketchup is too much for my fries? My husband and I would only have had two and 1/2 packets of ketchup a peice to share a large fry, I dont think asking for a few more was that much of an outrageous request. I dont know how this man ever became a manager, I am still amazed by this mans customer service skills! wow!

I have been buying my breakfast at 6am from the Mcdonalds resturant for nearly 3 years. Being a busy contractor I eat on the run. I have had enough of stale buns, over cooked cold eggs and my coffee from the caffe always being made with milk that has been kept in a fridge over night uncovered and reheated in a dirty jug. on top of all that, I have to continuously ask for a clean jug and the correct milk. Food handled without gloves and waiting 10 minutes for an order because the staff are talking or not with it because they are inexperienced.! I have thrown away many breakfast orders because of being stale and or not fit to consume. What the hell is it going to take, someone getting food poisoning or having a reaction to the wrong milk. These kids, and I strongly say kids, don't even cook for themselves and yet are not ever monitored in all the time I have seen about preparation, rotating of stale food, or the importance of hygene. I am very angry at the running of this store and upon asking around, many many contractors and families who have stopped using this store have also had enough. Fix this problem and win back your customers. Don't, and watch the headlines. We are sick of wasting our money and gambling with our health.