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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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11:25 am EDT
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McDonald's double charge on mobile order

so my friends and I drove to Lake Tahoe from San Diego and we decided to go to Mc Donald there at 1034 emerald bay road. I made one mobile order on our way there and I paid using the card that was linked to my Mc donalds app(not my first time doing mobile order). When I got there to pick up the order, the cashier asked me If I paid and I said yes. So I got the order and then left. Two days after, when I logged into my bank account, I saw double charges. I called the number on the electronic receipt I received and told them what happened. I talked to the manager and she told me to just go back and get the refund if I still have the receipt. I said since it was a mobile order, I have the electronic receipt to my mailbox(in fact I received two receipts). I told her that it is impossible for me to go back because I just came back to San Diego. She answered well that's too bad, the only way u can get the refund is to come back. I don't think that's the right way to solve this issue. I should not be the one to hold the responsibility when they are the one who made the mistake.

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9:25 am EDT
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McDonald's breakfast meal

I went through the drive through at the Amarillo sonny location and there were 2 or 3 cars in the parking lot and 2 in the drive though at 9:30 am and I was given the wrong meal. I don't live close to a mcdonalds so this was a treat and i get the wrong meal which I will not eat! I spent almost $4 on a sandwich and a drink and I didn't even get to enjoy it. They need to get their act together. terrible customer service and I couldnt even call to complain. I had to leave a message or email. ridiculous. this company has gone down hill! I worked in restaurants for many years and I usually can resolve a problem without having to contact corperate about it but they didn't even give me the opportunity. very disappointed!

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7:53 am EDT
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McDonald's strawberry pie refund

Just left there tried to get a new pie and the night manager that was there because his relief hadn't showed up yet informed me that he wasn't worried about it and told me to come back after he's gone I don't know his name because he wasn't wearing a name tag felt like I was very disrespected here acted unprofessionally the pie was burnt I hadn't noticed until I got to work I Didn't even takea bite out of it it was the McDonald's on 291 & gudgell rd
Today is Wednesday the 27th about the pie on the 26th
And those were his exact words he said I'm not worried about it right now come back after I'm gone

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3:54 am EDT
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McDonald's poor service rude employees

Good Day

I am writing this with huge dissatisfaction on Mcdonalds services and their employees.
I visited Mcdonalds on R55 next to Foresthill at the garage.

That is the worst day of my life. It was late we requested for meals it was 5 of us hungry and we always thought McDonald's was a 24hour services.

We were assisted by Thabiso and a Lerato. They were so rude they were so mean they were so unhelpful.
They told us there was no food the stoves are off and there's nothing they can do.
They even told us we are welcomed to call McDonald's head office or even the founder that is not their problem.

That was very unprofessional conduct towards customers we really felt so small they even told us we can go with our cheap money .

This is unacceptable behaviour and conduct. I am writing this so that other people who have been treated like this can get justice.

McDonald's centurion R55 is the worst the staff members don't like their jobs I don't think they had proper training on customer service.

Their behaviour was the worst and the people was with were shock ed not only was I embarrassed but humiliated in front of my guests that I was purchasing food for.

The worst part was when Thabiso shut the drive through window in our face. We were just humiliated.

He left us there unattended and went to speak to his colleagues laughing at us.

What a day of extreme bad service.

Dissatisfied customer.

Regards
Lebo Mahlangu
[protected]

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1:14 am EDT

McDonald's poor food quality

I orders a few breakfast items at around 12 am, when I returned home I realized my bacon egg and cheese busicut has one fourth (if that) of a piece of bacon. I would have rather them forget than to put the last piece of old bacon on there! I also got a large fries that was not even filled to the rim. I have been so displeased, it shouldn't matter what time I get my food, it should be fresh.

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4:18 pm EDT

McDonald's mc chicken

I went to mcdonalds on lunch brake purchase 2 mc chickens an went back to work to eat as i bit it, the mayo taste sour so i threw it away ate the second one half way threw tasted sour so i stopped baged both sandwichs up to take them back on my way i threw up none stop for a few minute when i went and spoke to them about it and inquired what happen i was not asked how am i feeling or helped in any way but gaven another 2 sandwichs that tasted the same and i demanded the sandwichs back for evidence and the denied me i asked to file a report the denied me the service.

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8:55 pm EDT
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McDonald's stale cold disgusting food! big mac, filet-o-fish and french fries

Your store located at 14553 W Grand Ave, Surprise, AZ 85374 just served me though the drive thru a Big Mac that was cold, had gray lettuce and bun that were hard as a rock. I spit out my first bite, afraid that I would get sick. My wife's fillet-o-fish was ice cold as were our fries which were stale and greasy! Absolutely disgusting! WTF kind of managers/personnel are you hiring? My wife is heading back to the restaurant to get our money back. It's truly a shame that we do not have a decent McDonalds within 5 to 10 miles of our house! And you wonder why you are becoming the joke of the fast food industry. Try hiring decent employees and enforcing standards.

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7:24 pm EDT
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McDonald's cleanliness

I am currently visiting the Flora, IL McDonalds at 19:15 on June 22, 2018. I am disgusted with the atmosphere. First 5 tables my son and I went to were dirty along with food crumbs. There is food on floor under the tables. We had to clean off our own table to eat. Even dead flies in window seals. 4 staff members standing around. Very, very unprofessional.

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Update by Lance Collins
Jun 22, 2018 9:31 pm EDT

I remember when I was 7 (my youngest sons age) you could get a sandwich, fries and drink for around $2- $3. Now these days a "Value" meal is $7 in some cases. In our town the mom/pop restaurants clean the table right after you get up. Our McDonalds, apparently believes in making a round every hour. I don't know how many times they have gotten our order wrong in the drive thru. It's crazy anymore. I joke to the boys that we need the show Undercover Boss to come in.

Update by Lance Collins
Jun 22, 2018 7:31 pm EDT

Been here 22 minutes eating and no one has cleaned off any table. Im too afraid to go see what the bathrooms look like.

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Cynthiashoe
, US
Jun 23, 2018 1:12 am EDT
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Yes recently when my husband broke down and ordered a meal. It shocked him when they rang it up. We calculated we could make that $11 meal taste like a million dollars for under 5 bucks!

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Cynthiashoe
, US
Jun 22, 2018 7:35 pm EDT
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When my kids were small I felt pressured to feed them this disgusting "food". Now 8 never eat anything there, except an occasional caramel sundae. Yes, I agree many locations are filthy. Also, the prices are now through the roof! I have almost convinced my husband to never again set foot in there...

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1:25 pm EDT

McDonald's unethical behaviour

I went into McDonald's restaurant #4009 in Romulus MI this morning to get a drink and a muffin before work. There were two people together in front of me that was done ordering - the manager and I think the lead person was standing there laughing with them and joking while I waited. They must of know these 2 individuals because they let them come in the back and get their own food. Finally another lady came up and took my order at the other register. When I asked for the muffin they laughed and said the night shift didn't feel like making any so they don't have any to sell. I order my drink then went over to the fountain area to get it - while there the employees starting getting really loud and telling each other to get the person at the drive-thru window because they didn't feel like doing it - they kept calling each other the "N" word - this was very upsetting to me, they have no regard for customer service or how to act in public. If this is the type of people that McDonalds hires (remember the manager was doing this along with the others) then I will be very happy to go anywhere but McDonald's - the whole staff needs to have training or that restaurant needs to get a whole new staff

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3:52 pm EDT
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McDonald's cherry limeade slushie

We I rdered a large cherry limeade slushie. When the employee handed it out the window it was a little over 3/4 of the way full. I ask her to please fill it and she said the slushie machine automatically shuts off. She didn't attempt to fill it up, She didn't even apologize and she did not get a manager to address my concerns. I feel as though if you purchase a drink it should at least be full when you get it.

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9:07 am EDT
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McDonald's restaurant

I don't like the new color scheme of the restaurant. I also don't like the automated order. Walked out, wont use. I don't like that there weren't anyone that spoke English as a first language. Felt like I walked into a different country. Lost my business. Freddy's or Wendy's for us. You have gone away from the great memories we had of the restaurants when we were kids

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10:50 am EDT
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McDonald's not accepting scottish currency!?!?

I was in this restaurant this morning buying our breakfast, when I went to pay my bill I was told 'No we do not accept Scottish money!' Soooo after feeling totally embarrassed I had to pay with a card I was not planning on using today. Now Scottish money is Sterling! And Scotland is still part of the Uk! Your name is Scottish for goodness sake?
I have phoned a U.K. Number ([protected] )to complain and they were useless!
Please help get this sorted

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6:34 pm EDT
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McDonald's tvs are usually turned off, or I am told don't work, or the employees tell me they don't know how to turn them on.

I love to eat breakfast at Mcdonalds and at the same time enjoy watching the news on the TV that is provided at the McDonalds I frequent. However, there is a certain franchise who owns 3 of the restaurants I like to go to and rarely are the TVs ever on. I find this very disappointing and frustrating. This is an important part of my starting my day and being informed about what is going on in our country and the politics.
If the stores are going to put in TVs and pay for the service provider, then why don't they want their customers to be able to watch them. It is a cost to the company, and if they are turned off, the company is still charged for the service. I have even been told by the employees that "they don't know where the TV control(s) are. Aren't they responsible to know where this property is?
It used to be I could count on this service being available every day. If I find a restaurant where the TV is not working, or the employees or even the manager does not know how to turn it on, I now leave and go to another one under a different franchise. This is a big inconvenience to me and I feel completely unnecessary. I eat breakfast at Mcdonalds almost every day. So I am a regular customer. But I do expect excellence from this company and for them to care about their customers.
I have seen that whenever the TVs are on, there are more customers in the restaurant and they seem to be enjoying themselves. Who wants to eat in complete silence? Please provide a solution to this very annoying problem as soon as possible. I have issued previous complaints via telephone. Maybe this is a more effective way to submit my complaint. Thank you. Christene Martin

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6:06 pm EDT
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McDonald's meal order

6/18/2018 5:34 pm. Order 56
1st order:
Qtr cheese meal
No american cheese
1 vanilla shake

Second order:
1 dbl qtr ch meal
1 chocolate shake.

Food we received:
1st order:
1 qtr lb w/cheese meal
1 vanilla shake

2nd order:
2 dbl cheeseburgers not double qtr lb w/cheese
1 chocolate shake

The two sandwiches were completely wrong. And this is not the first order rcvd wrong. This store consistently gets the order wrong / gives out cold dried out food.
Unfortunately, the only other close store is on a very heavy traffic route at meal time but also a casper's company store that has given out wrong orders.

I just returned from an extended trip to the east coast of fl and I enjoyed a hit, delicious and correct meal from mcdonald's everytime.

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5:34 am EDT
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McDonald's management

Wow! Now I'm impressed- I just got the RUDEST service ever at any McDonald's in the United States of America- right here in my own home town! Thank YOU MS MYRNA ! You take the prize for rudest McDonalds Employee I've ever come across! I will from here on out drive past THIS McDonalds to any other one in town! Thanks for starting my day off with a bang! You are obviously a very angry person- I feel Sooo sorry for you horrible customer service skills!👎 ( memphis tn 1610 Sycamore View Rd 38134)

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2:30 am EDT

McDonald's rudeness

A Manager in the day time that works at McDonald's is very rude to the customers and her staff I ordered my food and the worker taking my order must've been new but he asked for help and She told him it wasn't her job to help so another manager had to help and when My food finally came up she threw my food on the counter didn't even call my number and when I asked her for ketchup she just walked away I ordered a small fry, my fries were cold and a cheeseburger and a 6-piece nugget I asked for ranch and the sauce wasn't in the bag she tried to charge me 30 cents I told her I wasn't paying for a sauce that should come with nuggets anyway I'm not eating at this McDonald's again if this is how mcdonalds managers treat their customers.

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11:45 am EDT
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McDonald's customer service

Every time I go to this location in Waxahachie Texas I have a horrible experience with the employees. One day they were closed when were supposed to be open and last night was horrible service. They laughed and about 12 of them went to the window to look at me and my kids as we went through the drive thru. We were the only ones in the drive thru and they had probably 10 cars parked outside for the dining in. Took 5 minutes for them to answer the intercom, when placing my first order, they couldn't get what I was saying right . Plain cheeseburger. Then they all laughed and were extremely rude when we pulled up to the window. I matured enough to apologize for them not understanding me and she just nodded and stared me down when the other over 10 employees laughed and stared at us.

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10:38 am EDT

McDonald's service

Hello,

I am writing a complaint about customer service in McDonald's Northolt.Today 16/06/18 I went there around 14.36 pm.The person who served my takeaway meal she was very rude.As a customer I think it's important to hear thank you from the service provider.Instead being nice she just push the drink towards me very roughly .Also sour cream was missing.I went home.After I realised something missing I again ran back to McDonald's.It is made me feel so upset.I don't mind if that time was busy restaurant.And she forgot to gave the sour cream.Only was few customers was in the counter.It was really unpleasant for me got such a poor customer service.I am not really worried about the missing item.I think McDonald's staffs needs to be more patient with customers.

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12:25 pm EDT

McDonald's uif claim

I have since June 2017 trying to claim my UIF but the company failed to submit UI19 and Salary schedule to the labour department. I have been following up with them until my calls were no longer answered. The recent excompany has managed to foward all the documents to the labour department and I have not heared from the department either. Please assist.

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1:06 pm EDT

McDonald's delay in order delivery

Order # 78-14/06/2018-275009
Time of Order: 19:17
Delivery Time provided: 19:55
Actual Delivery Time: 20:34
Kuwait

Took 2 calls and the second one internally transferred to another, to sort out the reason for delay in delivery. All 3 times I had to narrate my name and completed address instead of pulling out the info from the database with my registered mobile number. The third Customer Service representative said someone from the store would call to explain the delay but it did not happen.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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McDonald's contacts

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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