McDonald's reviews and complaints 2907
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horrible service
awful bad drive thru service here--always especially at night. It's so bad that I drive like 10 miles or more otu of my way to go to another mcdonald's rather than deal with the bad service there. The females that work there are monkeys who are yelling screaming out of control and obnoxious...I used to go to this place long ago but stopped for those reasons and dealing with the creeps at the windows was too much to take...they were belligerent, would fight customers, yelled, screamed, no manners...really out there... so after many months, went back here ...and sure enough---the same abhorrent service...sceraming rude mean females there...and they even laugh at customers and will fight them for stupid petty things...I wouldn't say stay away but this is one of the worst mcdonald's I've been to and the managers are idiots and could care less...
The complaint has been investigated and resolved to the customer’s satisfaction.
manager
On 4/5/10 my family and I were going throught he drive thru at your Tatnuck Square McDonalds. The line was very long and it took over 15 minutes to get waited on. The woman on the speaker did not speak nor understand English very well. Needless to say, she got our order wrong and overcharged us. When I tried to correct her, she became rude and never apologized. There was a young girl helping her and she too was rude. While we were waiting for our change, she was busy talking to boys to ring us up. I will no longer go to that McDonalds. I have encountered many people who are bilingual but can understand and speak English without a problem. If someone has a hard time speaking English, perhaps they should work behind the counter where they are not expected to interact with the public as much.
Place has the most laziest big mouth ratchet people they could possibly find. Who hires these people ? Do they not drug test ? They never have any order right, have to wait at least 20/30 minutes for a burger. Unbelievable this place should b shut down and the employees should def quit their day jobs and join the military
8/28/14, I went through the drive-through and ended up waiting in line for 18 minutes, I thought drive-through was quick? This has happened to me more then once this past summer. I love the fact that the coffee is only $1.00 but I end up late for work and loosing money. I will NEVER go back to Tatnuck Square McDonalds again.
On 3/15/2011 at 9:30PM a work colleague and myself entered the Mcdonalds in Camden TN. She went to the bathroom while I approached the counter to place our order.
Besides ourselves the only other customers in the restaurant was a family of four and a young teen boy each of whom had already been served. I was on the only one at the counter. After five minutes (long enough for a girl to use the bathroom and come back) of waiting my colleague came back out and asked if I had ordered. I told her no and said loud enough for the workers to hear, "no, obviously they are more interested in talking than selling anything." We then left and went next door to Wendy's where they were more than happy to sell us some food.
Why couldn't the help wait on the only customer at the counter? The girl BEHIND THE COUNTER was busy wolfing down one of their yogurt cups which is totally against the Tennessee health code. While doing so she was also talking to another worker on my side of the counter trying to get her to take one of the pitbull puppies her dog had. During this time the manager walked by, glanced at me, then gave the girl behind the counter a sour glance then kept going without saying a word to her.
Avoid poor food, poor service and an over exsposure to stupidity and laziness by skipping the clown and going to Wendy's.
violation of health codes
While waiting for my food today, I saw an employee accidentally bump into a stack of drink cups, making them fall to the floor. He then picked up the cups and placed them back on the shelf. When I got his attention, he denied it, saying that these cups are "not being used for drinks in the restaurant". However, just moments later I saw another employee filling one of those dirty cups with orange juice and giving it to a customer!
So I have two complaints about this restaurant: 1) that an employee would possibly jeopardize the health of the public by using cups that had touched the floor and 2) then lie about it to my face. I called corporate to complain, but who knows if they listen, so I am writing here.
Overall the employees seemed not to understand, or care, about the health of the public that they serve.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service, rude and errible food
Me and a friend went through the drive-thru of the Mcdonalds resturant at Hallett Cove. We were not sastisfied whatsoever. the employees were terribly rude to the customers, the food was not up to qaulity standard and some was forgotten and only half full when given back. No greeting was given when handing the food out to us. the food was not even cooked properly, only about half cooked and we felt sick after eating it. When called up nothing was done to improve the service and I advise you to never enter the store in your life. They were not rushed off their feet they did not have a lot of customers to serve and could and should have done better.
The complaint has been investigated and resolved to the customer’s satisfaction.
their ice cream machine is always broken
If you want to make me smile, then its time to get me a ice cream from McDonalds ... But the one on the corner of Conway Rd. and Hoffner Rd., their ice cream machine is always broken... The past 2-4 times we have been there its always like this-
Me-"Vanilla ice cream cone, please"
Person-" Sorry its broken"
Walk out of there mad as a bull when it see's red...
The complaint has been investigated and resolved to the customer’s satisfaction.
Just [censor]ing go somewhere else. At a certain time of the day, the ice cream/milk shake machine goes into this thing called "heat" mode, i don't know what it is exactly, but it does it every day around a certain time, depending on which one you go to. The one where I work it turns off at 11pm to 12am ish.
So what? There are places other than McDonalds that sell ice cream...buy some from Wally World. It's about 2.50 for a gallon
false advertising
I was a loyal customer of McDonalds until your recent policy change in the pricing of breakfast extra value meals (breakfast sandwich, hash browns, coffee or small drink at a better price when purchased as a meal rather than purchased separately). I have often enjoyed your sausage & egg biscuit "Extra Value Meal for breakfast.
I understand now that your Extra Value Meals are no longer "extra Value" but just a means for your corporation to push it's profits up while further endangering the consumer. I say this because you no longer serve small drinks with your extra value meals but force the consumer to buy a medium drink, thereby making the posted price for a value meal nothing but a lie because the medium drink adds 88 cents to the posted price of these meals (at least at my local McDonalds); disregarding the health aspects of enticing consumers to increase their intake of soft drinks (I will be spreading this word across the world wide web for everybody to see), the fact that your corporation feels that it is unnecessary to post the real price of your meals on your menu boards is unsatisfactory, especially in todays economy where the consumer cannot catch a break from corporate greed and disrespect of its customer base (you must think we are all stupid and would not care if you force us to pay more than your advertised price for a product).
I grew up with McDonalds being seen as a family restaurant offering a good meal at a fair price and can remember times when I couldn't afford to take my family out to dinner but could always count on McDonalds to bring a smile to my childrens faces. It is sad that this is no longer the case.
Breakfast value meals are a lie...you are charged extra for small drink, even though that is advertised as included in the total price...at a minimum, when complaining about the extra drink charge, you are then "up charged" for a small drink, although that is the smallest drink available on the menu, and then charged again for cream and artificial sweetener in the coffee...one $4.99 value meal ends up costing more than $7.00, at least...come on down and visit us here in Fountain CO or Colorado Springs CO for an early morning surprise!
I was thirsty after a hard day of work. I went to McDonalds to order sprite. I asked for a small cup. After I was finished I asked for a refill. The employee told me that those were only for medium and large cups. I told her that this was ridiculous as no where does it say this. They were so stubborn that after arguing they refused to refill my cup. They said a refill was five cents for small cups. I am a registered nurse I make 90k a year I can afford five cents but it is a matter of principle. When I worked at McDonalds they gave free refills.
Then a few days later I went back. I obeyed their stupid rule, paid extra for a medium and asked for a refill. I shared this with my ten year old daughter. We wanted one more refill. They said that we are only allowed one refill. I argued that this was false advertising. They did not give me a refill. They are so stingy.
I had to go to Kmart across the street to get my drinks. They could have gotton me arrested because I was banned from the Kmart because they falsely accused me of shoplifting. Luckily no one saw me that knew about my false accusation. I was out quick. I bought some coke, cups and ice for my daughter.
I think to make up for this bad experience I should be given free meal coupons and have the unnecessary cost of the coke, ice and cups reimbursed. You are lucky I was not charged with trespassing because than you would owe me more. I'm a registered nurse and do not need to be treated like a second class citizen.
Hey - I live in a city with no McDonalds - and live a fine life.
Maybe you should consider changing your life if McDonalds and the Fatty, No nutritional value foods they serve are such an important part of your life.
scisco
This woman is a nutcase. She regulary posts on pissedconsumer.com She is a white registered nurse and makes 90k. She thinks being white and a registered nurse makes her better than others. She physically and verbally abused her children. She make nasty posts towards other users and says someone else got into her account. There have been times when she slipped up and it was proven that the nasty posts were made by no other than her. She is racist against blacks, hispanics, Indians and Jews and physically abuses her children if they don't believe in her steryotypes against these people. She always asks for some sort of gift card. She is a miser. Makes money but wants freebies. You are right she needs to grow up, when she does not get her way she acts like a child. She is divorced and calls her husband a deadbeat father because he did not feed the kids the food they wanted. She is the one starving them. She thinks the world owes her. She thinks she has a right to cut in line because she is white and makes so much money and because she has children. She teaches her children to hate as much as she does, punishes them if they have black, hispanic, Indian or Jewish friends. She even punishes them for giving her ex husband Christmas gifts. I believe her boyfriend broke up with her because she stole money from him.
Grow up - no one forced you to go some place in which you were banned. You made that decision. If you had gotten caught it would have been your fault and yours alone. Next time don't go to McDonald's... Or K-Mart. [censored].
McDonald's - I got a food poisoning eating their food
On or about June 21, I stopped and got my daughter a Happy Meal from Mcdonald on Skibo/Morganton in Fayetteville, NC. After driving for a few minutes. I told my child to give me the milk so I can open it. She had already drunk the majority of the milk. I asked how did she open it, she said it was open. I then stopped to check and there was not a seal on the...
Read full review of McDonald's and 160 commentsletting boyfriend in before opening store
tuesday 3/30/10 @4:35 am pulled in the lot which lights were all on a young man entered the restaurnt by the manager on duty name tag loren tried to enter and was told they did not open until 5:00 am whats going on at this restaurant letting people in before hours the gentleman was not an employee no uniform on and kissing the manager on duty by the front counter this is the second time managers are letting non employees in after hours thought someone should know how their business is being run will not spend my money at this reataurant
The complaint has been investigated and resolved to the customer’s satisfaction.
glass in cookies
i purchased chooalate chip cookies from mcdonalds. when iwas eating the cookie it felt real hard and sharp. ithought it was the burnt part othe cookie i swallowed a little and i notice it got real hard to chew. it felt sharp, when i spit the rest of the cookie out on the tissue. i couldn't believe it was glass. i called mcdonalds and reported the incident.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is horrible situation, my closed friend is faced same kind of situation and he is registered his complaint almost every where, but no one replied or helped for solve the problem because the become powerfull in market and don't care of customer.At last he register his complaint ww.nationalconsumerhelpline.in
Their telephone no: [protected]. and find solution of my problem. you can register your problem here, I am sure the will help you and find solution of my problem.
you can register your problem here, I am sure the will help you
poor attitude
Me and my schoolmates were just going on break march 24, 2010 around 8:00 at night and when we pulled up to the drive thru window the person taking oue order was very rude to us, we asked if we could have a minute and then she said sure like I have all night. Then when we were waiting for our food she did not give us our order right she was laughing about it. I tryed to get a hold of a supervisor but I was not able to and we just feel that that is very unprofessional and poor attitude for her to have when working in this kind of business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Good day, as for now!?, I am one of a customer patrionizing McDonald's. I really love the food and the good service of your employees given to their customers. As an employee myself and as a mother, I see to it that I find time for my family and good way to do this is to treat them. Unitl yesterday, an incident shocked me which lead me to question on how professional your empoyees are specially managers.
As we were eating at McDonald's Tabunok Branch around 5:30 in the afternoon. I saw one of your manager a certain VINCE yelling at one of the crews who were wearing McDelivery Shirt. his voice was heard from four corners of the store insulting the crew and telling him "AGENCY KA LANG, KLIYENTE KO, WA NA KO MANGINAHANGLAN SA IMONG SERBISYO, PWEDE TIKA PALAYASON RON." This statement insulting the crew and terminating his service without proper forum is one example of abuse of power from a high ranking individuals. Is this the way you train your managers? I never expected to witness a manager at a place where many people eating and watching him to subvert employee under him. well in fact they were the same they were both paid.
Because of this untoward incident I decided to send you this requesting for your good company to investigate and give attention to this matter. I pity on every crew who can just keep thier silence. Let's face it he may have a mistake but how he was treated by MR> VINCE was very inappropriate to the extent it would take customer attention.
I hope you take action on this matter and hear both sides!
waiting time and missing product
my family and i live local, visit fast food restaurants often, but i always seem to have to go back to get something that was left out of my order or the worst, pull up and wait and wait, i have on several occasions timed the delays of my drive up visits, on the average, yes there is an average, of 7 TO 10 MINUTES of waiting i do not seem to ever have this issue at any other mcdonalds that i visit and it is not a one time thing it is often.. then they forget my straws or sauces so we have to go in and get them after waitng mind you we went through the drive up so that we would not have to park and go in, this is just a bother to a customer and ecspecially ones that frequent this mcdonalds, do you know that my father wont go there because they have asked him to pull up and wait when he has ordered a cup of coffee, wow thats bad he also renamed mcdonalds#11389 its current name is "the pull up and wait" because that is all we seem to hear, i really hope that someone can get those folks organized before they lose another customer
The complaint has been investigated and resolved to the customer’s satisfaction.
incorrect orders & service
The McDonald's in Tustin, CA at the corner of Bryan and Tustin Ranch Road has the worst customer service. It's become a joke in our family to see if they can get our order correct. Today we ordered two items. Even though I asked for ketchup on the burger, the screen in the drive through did not have it listed. The woman said she would make sure she told them to add it. I also ordered a Diet Coke. When I got to the window to pay the woman shorted me a nickel in my change. (She gave me back $14.95 instead of the $15.00 that I was due.) When I said my change was wrong she argued with me that I had not given her a nickel. She wouldn't budge even though she had already put the $21.07 I had given her into the cash drawer prior to giving me my change back. I complained about her to the manager. After I drove away I discovered that the drink was a regular Coke instead of Diet Coke, and there wasn't ketchup on the cheeseburger. I don't know how this McDonald's stays in business during in this economy. I won't be back. I rather drive a little further next time we go for fast food.
The complaint has been investigated and resolved to the customer’s satisfaction.
yeaaa...### you guy
working there must be hard, having to deal with asshold customers like you...we (people who work on the other side of the counter) hate people like you
and they dont go out of business cause EVERYONE eats mcdonalds [censored]
you can go somewhere else for all we care, in fact go eat shiit!
order was wrong and bad service
On Sunday March/07/2010 at 18:15 p.m. My family and I went to the mcDonald's on Broadway in Boise, Idaho. When we walked in it was a little busy, but nothing major. We stood in line for sometime before our order was finally taken. When we were finally able to order the lady at the counter who took our order was more worried about what was going on around here then in taking the order, she also didn't ask if we would like our order to go or stay. Once we recived our food wich took for ever my husband noticed that my son was given apples instead of fries, so I had to take those back up to the counter to get the right thing. The lady at the counter took the apples and got me fries. Once I got back to the table my son told me that they gave him chicken nugget's instead of the Cheeseburger he wanted so once again I went back up to the counter to tell the lady she got the order wrong. When I did tell her she got the order wrong she said how did I get it wrong so I told her what my son's order was suppose to be and she said so all you need then is the chesseburger and grabed the chicken nuggets from me and gave me the cheeseburger. I got back to my table and gave my son his now right food order and figured now I can finally eat only to descover my husband's and my fries were old burnt nasty and cold. This time I made my husband go back up to the counter. The lady did get us new fries that were hot and really oily.Not once during the whole time did she say she was sorry or anything.We all ate our food and later weren't suprised when we all ended up sick.
Normally my family and I love to go to McDonald's but this time we were very disapointed by the service we recived and the way we were treated. I will diffently never ever again eat at that McDonald's again.
The complaint has been investigated and resolved to the customer’s satisfaction.
That's what you get for going to McNig's. How about you cook? ###tard.
customer service
Was going through Drive thru this afternoon, March 7, 2010 waiting for my food at the pickup window. The server had gone to get my order and had left the window open. I do not appreciate one of the front line staff stomping up to the window "swearing" under her breath and then slamming the window in my face. If you have a problem with the window being open ie: drafty. too loud say something to the customer on the other side, maybe excuse me but leaving the window open makes it too loud but don't just slam it in my face.
To top it all off, I tried to place a complaint on the McDonalds website. There is no way to do this by email, the only option is to call long distance Monday to Friday. Guess they don't care too much about our complaints.
The complaint has been investigated and resolved to the customer’s satisfaction.
We buy today a 2 of 20 chicken nuggets new cook and then the mangger he bring that we order the problem is they mix the new cook and the old one is very hard you can throw it we pay that we want to eat and then they give us the mix food
cold food
On the 6th march we went to McDonald's for tea. We ordered 2 big mack meals+2 happy meals with nuggets+1 chicken mayo. We received our food and went home which is just around the corner. Upon opening our food we found to our dismay that all our food was cold apart from the chicken nuggets. So as you can imagine we were not very pleased, we use the store on a regular basis and have never had any problems. I would be most grateful if you could investigate this matter further at this branch. At least making sure that this does not happen to us again and other paying customers. Thank you and would hope to hear from you soon to resolve this issue...
The complaint has been investigated and resolved to the customer’s satisfaction.
mcdonalds harpurhey
I want to make a complaint about McDonalds Harpurhey on Rochdale Road.
I worked for McDonalds Harpurhey from Dec 2009 - March 2010.
When i worked there throught out my probatiom period they made me feel so uncumfitable, even the manager Kirsty Williamson! I was only on my probation and coverd loads of shifts aswell did my friend who they dissmissed aswell! we both did 12hour shifts most of the time, and didn't complain once. I was dedicated to my job at McDonalds. And the way they got rid of me and my friend was so unfair they ket us get into our uniform and let us do everything and then say right you are no longer aloud to work here. If you ask me McDonalds Harpurhey is not a good place to work.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is true with fast food and hiring teenagers in general. The ones who get away with calling in last min, not turning up etc. are usually gormless [censor]ing dweebs who contribute nothing anyway and so aren't noticed or cared about by shift management. in fact, the management probably gets bonuses by making the good ones work twice as harder for the same pay to cover for the absence of others.
I feel that any McDonald's is a terrible place to work.
There are people on my shift that constantly call out because of :
A)They're sick(aka they have a hangover and the managers are OK WITH THIS EXCUSE) or
B)They don't have a ride(when they knew beforehand that they had to work the previous day, so they could have arranged for someone to take them to work)
Some of them don't even bother to call until near the end of the day with their excuses. One girl that was supposed to be at work at 8am didn't even bother to call to say she wasn't coming in until it was 12(she said she was sick)! She and others like her, have gotten away with this without being fired or even disciplined. But if I'm even a minute late I get threatened with a write up...And to top it off I have to work several hours over my shift because of these people not showing up(one day 4 people called out), leaving me having to scramble to reschedule any plans I had for that day.
I don't really have a choice but to suck it up until I either find another job or they find some other stupid reason to fire me for a second time. Last time I was fired was just after I got in a wreck...didn't find out till the next day :/
bad service
On the 3/3/2010 Wednesday night i was in the McDonald's store in Malaga getting some dinner for myself.I order a chocolate sundae and a medium coke, when i received the chocolate sundae, the spoon that comes with the item was thrown on the filthy dirty counter in front of me.The spoon had no plastic seal wrap around it, any sort of disease could be picked up on it.People lean over the counter and any sort of disease could be left there.I am amazed that this practise is allowed in a store of this size.It happen to me a couple of days ago as well and this is why i am sending in this complaint about what i saw.If this is the way McDonald's likes to to present it's cutlery (which is so unhygienic) i will stop going there and avoid any McDonald's store until this problem has been address.In this day and age this should not be allowed.If this practise is still going on by the end of the month i will take further action to try and stop this from happening.It is a very discussing thing to have to pick up a spoon of a filthy dirty counter.I will be looking forward to some feedback on the problem and why this is allowed in a fast food outlet (especially a McDonalds store).Regards Glen Lark.My E-mail address is glen.[protected]@yahoo.com.
every time I go to mcdonalds, I don't get what I ordered
Every time I go to mcdonalds, I don't get what I ordered. But this time was the worst. I go through the "Drive through" but then I had to wait for my food on the side, and it gets worse. I wait for at least 25 minutes and have to go in to get my food. They fix it up and I asked if the 12 pc nuggets that I ordered was in bag because I saw them put in 4pc nugget. The girl said "yes" they are in there. When I get home they were not in there and I only had 4 pc nugget although I paid for 12 pc combo. I am tired of everytime I go to mcdonalds I don't get what I want and I do pay for it. I will not go back. I will go to sonic or any other place before I go back to mcdonalds again.
The complaint has been investigated and resolved to the customer’s satisfaction.
back when the person posted this blog there was a coupon for a 12 piece and it was in the sunday papers nationwide. it was 12 pc for $4. i had a bunch of them coupons so i know.
There is no such thing as a 12 pc. combo, idiot... there is a 10 piece... know your ### so the mcdonalds employee can take your order properly... plus look on your ###ing screen before you pull forward to see if everything is right on it... you costumers are the [censored]es not the employees.
Lol I used to work for Mcdonalds and its the customers responsibility to make sure that he/she gets the right order.
yes, its mcdonalds fault b/c they are incompetent idiots..that's why its so important to check your food once u get it and not to trust people or ask them about it.
so you ate 4 hamburgers and your missing the meat on the 5th? just the fact that you ate 4 hamburgers in 1 sitting makes me sick. i will bet your some bloated dude. try hitting a gym. your disgusting.
You aint the only one! I placed an order for 5 hamburgers with extra pickles. The order was promptly filled by the time I got to the pick-up window. When I returned to work to eat my dinner I discovered none of the burgers, despite having a sticker on them saying "extra pickle", had any extra pickles. Oh, they were also hard and stale. In addition to this, one of the burgers had NO MEAT!
Ordering a burger with extra pickles and receiving a burger with no meat and no extra pickles is absolutely horrific service. I could forgive a lazy worker for just slapping an "extra pickle" sticker on a burger from the bin. But no meat... This is outrageous!
hahaha McD'd SUCKS!
Whenever we go out to fast food joints, we always check our bag to make sure we got what we ordered. And, yes, there have been numerous occasions where we had to go back in, show our receipt and order, and have them fix it. I hate fast food places.
You could just not be a typical lazy American and get out of your car to order the food. Better yet you could just avoid McDonald's altogether. The world doesn't revolve around you.
Whoo Hoo! Just look at all the McDonalds employees that left comments.
Why don't YOU get it right. U R stupid but look who you work for.
Mr. Millangelo or whoever you are, the McDonalds employees will never get it right nor can you have it your way. If you like to drive thru for a morning coffee then you hear the same blathering question. "Would you like to try a Frappe...blah, blah, blah. If you say yes, (no one ever does) then that confuses them so much the order taker forgets to charge you and when you get to the pick up window you won't get a Frappe. Or the order taker actually does charge you for the Frappe and when you get to the pick up window there is a 5 - 6 minute wait on one Frappe.
People Don, t post In this Site...Tthis Site Is made just to sabotage the Image of other companies and Complaints Board gets Paid to do this, Most of the posts are being posted by their blooddy writers inorder to keep this site active ...
McDonald's - charging for an extra sauce
I decided today that I would try eating some lunch from one of our local mcdonalds (The one on the georgia road in particular), I am usually not a big fan of mcdonalds, but I thought I would give it a try. My child really likes mcdonalds, one of her favorite things to get from there is the chicken nugget happy meal, needless to say I find it very hard to...
Read full review of McDonald's and 6 commentsservice poor
During this visit, I was the first car pulling up to an empty drive thru. I ordered a bacon egg and cheese biscut and a large hot mocha. I paid and moved up to pick up my order. My sandwich was ready, and I was asked to move forward for my coffee. As asked, I moved forward. After 5 additional customers processed thru the drive thru and 10 minutes passed, I still had not received my coffee. I started to back back up to the window in an empty drive thru to see if they had forgotten. Instead the drive thru worker leaned out and yelled at me multiple times. I stopped and pulled forward again. Eventually someone came out and provided my coffee - no applogies for the wait or thank you for stopping. As this is morning rush hour driving, the additional time eliminates McDonald's from further consideration of a breakfast stop. I am angered enough, as this is about the third time this has happened - or someone working the drive thru did not understand either the register or english sufficiently to process my order after explaining it five times (two coffees), to stop taking my family of 5 to McDonald's. As my children are pre-school or elementary in age, you can imagine this is one of their favorite restaurants and we're typically at one branch or another once a week. This will not continue as I'm fed up with the blatent disreguard for customer time and service! I can get thru Starbucks or Dunkin Doughnuts in 3 minutes or less, including when I enter the store.
The complaint has been investigated and resolved to the customer’s satisfaction.
McDonald's In-depth Review
Menu Variety and Quality:
McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.
Service Efficiency:
McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.
Cleanliness and Hygiene:
McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.
Pricing and Value for Money:
McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.
Ambiance and Atmosphere:
The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.
Accessibility and Convenience:
McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.
Social Responsibility:
McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.
Technology and Innovation:
McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.
Consistency and Brand Reputation:
McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.
Customer Feedback and Reviews:
Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
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I went to a McDonald's on September 28th at Foothill & Archibald in Rancho Cucamonga, California, and was appalled at the horrible customer service. If this was a rare occasion, I would have ignored it; however, this seems to be the norm for any McDonald's that I go to any more. I was in one of the drive throughs that split, allowing two cars to order. When the truck in front of me ordered and pulled up, and the car in the other lane ordered, the line in the front stopped; apparently they were waiting on food to be made. Never at any time did an employee acknowledge that I was there, waiting to order, even when I repeatedly called into the drive through speaker. After five minutes the line started moving, and I called in again; still no response. The order taker takes the order of the car in the other lane that pulled up after I had been waiting for over 3 minutes, and I call again; still no answer. Finally, thinking the speaker broke, I backed up and went into the other lane, where I am immediately waited on. I tell the person that I think the other speaker is broken, and his reply is, "No, we were just backed up". So basically, he was just ignoring me when I was in the other lane. When I called the 800 number for customer service, I was told the information would be passed on to the store manager; they did nothing else to help me. McDonald's service is the worst of any fast food restaurant I have ever gone to, and after yesterday I will never go to another McDonald's again.
and probably infested by ###s...
aye lady i kno what you mean, i used to work at mcdonalds in london, ohio. i would get in trouble for not holdin my orders bc we were so backed up, the order screen shows 4 orders at once anything else is held ofscreen and we call them pending orders. we ARENT AT ANY POINT IN THE DAY ALLOWED TO HAVE PENDING ORDERS. and they got alot of complaints and stuff about making the drivethru wait bc we have that ### rule. i quit after suggesting that we stop ignoring cutomers and edit the system so that we can see more then 4 orders at once... sorry for you inconvience