McDonald's
reviews and complaints

Same thing happened to me. I go to their drivethru every morning and today they did not lid my large coffee properly. Half of the cup spilled all over my car and the girl at the drivethru just starred at me. I handed her back the coffee and asked her to give me some napkins, instead she just pushed back the lid and gave me back the same cup! When I asked to speak to the manager, she did even do anything. The customer service is horrible and Im not letting this go, because my car is damage because of Mcdonald's employees not putting their coffee lids properly.

Coffee cup plastic lids. The problem is that pieces of the plastic separate from lid and consumer unknowingly drink material.

First of all i have to say mcdonalds make the best coffee, and I want to keep comming back to drink your coffee, but a number of times i have gone to this McDonalds and others in the area and bought my morning coffee, when i take my first sip i nearly gag from the smell of perfume or aftershave on the lids, it happened as recent as this morning, I asked her to change the lid, she did, but that one also smelt the same, she was quite rude about it to! Maybe you need to tell your workers not to put perfume anywhere near there hand area.. kind regards!

I spilled a large coffee all over my car. Luckily I was still in the parking lot so I could run inside and get napkins. Cleaning the leather seats was no problem, but it got all over the carpet in-between the seat and center console and under the seat. They gave me a free new coffee, but seriously, the lids pop off with the slightest touch! I hope my car doesn't smell like nasty coffee now, but I am pretty sure it does. Very dissatisfied. Also I got it all over my pants and sweatshirt.

I also have spoken to one of the managers previously regarding this matter before I have made a complaint on here, obviously it wasn't addressed to his staff..

I've had it with McDonald's coffee cup lids! I was once told by an employee that they were redesigning the lid so it doesn't leak out from under the lid. This has yet to be implemented. It spills on me and has ruined blouses of mine. I changed to McDonalds coffee because I felt it was better than Tim Hortons but am now boycotting McDonald until they fix their darn lids. How hard can this be, millions of companies have successfully designed coffee cup lids...why not McDonalds?

I order about 3 coffees a day and everytime i go to take a drink, the coffee leaks from under the lid. I got coffee stains on my shirts, dresses and sticky cup holders in my car due to this. Please change the lids.

Yes, they are terrible I have ruined 4 shirts and have to clean my truck at least 1/2 doz times, they should change back or fix it. Matt, Penticton B.C

u probably knocked the lid off! its suprising you have a job if u cant figure out how to put a coffee lid on!

You are a lowlife and I think you are lying about how much money you make. If you really made $80k a year, you would have more class and respect for other people's property. Since you supposedly make so much money, how about you invite the McDonald's manager over to your house and let him [censor] on your floor and see how you like it! You are a disgusting human being. You probably make so little you live in [censor] and are used to it.

hahahahahahahahhaha

What I find odd is that this post has generated more reaction than any serious problems other people posted. I agree with some of the comments, but why can SOME of us not take the time to respond to others problems that are serious yet post in response to some thirteen year old who obviously needs attention.

ha ha ha I agree thanks

whos ### me or the one who did this?

lmao sounds like a jack ### to me and if I was manager there ud be banned for hells life

$80, 000 a year? Like to come wash my Lambo, [censored]bag?

ur a [censored], [censored]!

Thank you. This was possibly the funniest thread I've read so far (aside from the neurotic RN who likes to harass Walmart employees).
:D

I love fake threads too, kim if you don't than don't insult the person atleast they make us laugh.

lol, why would u post a movie scene as a complaint ? funny though :P

at ro8...actually, what's disappointing is the fact that you didn't read the other comments. this is the plot line of a scene in "Big Daddy"...a MOVIE. omfg...get a grip. to billydude14 or 13..don't care...KUDOS! love it.

honestly..its sad that you wrote this in the first place..if the child cried thats a sign of a to spoiled child..u could at least explain that its lunch and there is nothing you can do about the timing..or suggest to them that we can always have breakfast at home..u know..the old fashion way..or if u REALLy want to go out..suggest another place..these blogs are disappointing

No thanks he wrote another letter from Big Daddy. Something about peeing outiside because the restaurant would not let them use the washrooms unless they bought something.

No, mrsquigles, complaint's letters are all bragging about how much money she makes and how better she is than everyone else. She brags that she makes more money than every living person in North America combined, and is racist. Billydude just makes troll letters for the fun of it. Big difference.

That's it, I'm convinced. Billydude13 = complain265.

didn't you say in a comment you made that you were 13 ?

little young to be a parent, don't ya think ?

Wow...it's been a long time since you've had breakfast at McD's, huh? They've stopped serving breakfast at 10:30 for YEARS now!

I understand the fascination with the Egg McMuffin -- my family loves them -- which is why I make them at home now. Perhaps you can make Jullian one at home as a surprise. Five year olds are easily amused by things like that.

As far as a Happy Meal, I really don't think it is McDonald's responsibility to give Jullian one. I think YOU should get him one for the language you used in front of him!

I'm not judging your parental skills, but just know that if a young child wants a certain thing to eat that they can't get, you have a potential "temper fit" arising. Don't make a situation worse by throwing out explatives and attitude yourself ! Kids pick up on your anger and next thing you know, you have an inconsolable child on your hands.

Good Luck to you and Jullian. I hope your next McD's visit is a pleasant one!

For furture reference, if you're looking for an unhealthy, crappy breakfast via drive thru, Jack in Box serves it 24/7.

Who cares if it was glue? Pat attention to what your kid is eatting. Also, there is nothing wrong with an occasional Happy Meal. When your kid hits 18 he's going to go on a Happy Meal binge because mommy never let him have one, then his weak, soy filled body is going to give out from not being used to digesting it. Either that of he's going to grow up to be a stuffy, old fun ruiner like his mommy. Screw this, I'm gonna go get me some fries.

What up the the damn toys? cheap dumb toys from china! what ever happen to the cool toys like hot wheels? i went to mcdonalds last week with my son and bought him a chicken nugget happy meal with an extra large fry, inside the happy meal was a stupid plastic mexican with a sombrero that pops off. now if it would turn in to a top then it would be kinda cool. but noooo it has no purpose and my poor son had a confused look on his face. lip started to tremble and then threw a fit for 5 hours! 5 HOURS! I suggest who ever is deciding on what the toys are should be fired.. and another thing... mcdonalds is an AMERICAN restaurant, our native tongue is ENGLISH! print ENGLISH on the bags and directions!

twitter, what is wrong with feeding her child Mcdonalds. I am sure that your parents took you to Mcdonalds from time to time becauase they were too tired to cook, or because you wanted a treat.

Darenna Quinn, Jason Tillo is a troll and just posting that to get you worked up.

Mickeyd I very doubt that you are a manager at Mcdonalds. (perhaps you are) or perhaps you just read this letter and posted that. If you were my guess is that you would write about every complint about Mcdonalds.

As a manager of a quite successful McDonalds, let me say first I am very sorry for your experience with us. We take our customers' complaints very seriously.

In this case, what you thought was a white glue chip is actually an dried, unprepared McNugget. During the preparation process, we soak the freeze-dried nuggets in water overnight which softens them up and then we fry them in oil for serving. Unfortunately one of these unprepared nuggets must have fallen into your box during the packaging of your order.

Please don't worry as even if you had eaten the chip, it would not have caused any health issues as it is not poison. But, your teeth would have gotten quite a workout!

I was one of these girls! I know exactly the manager you are talking about. When I first began working at Nambour McDonalds I began to receive messages on my personal mobile from this manager. He began simply asking me how I was enjoying working. As this man was my boss, and not knowing whether it was common practice for managers to contact new staff to see how things were going I replied. However shortly after, his messages became more personal asking about my "love life" etc. At this point I ceased replying.

Although at the time, I did not do anything about it, I feel now that I should have notified someone. People like this should not be allowed to work in a place with access to people’s personal records, let alone young girls.

Nambour McDonald’s, seems however, to have little concerns with sexual assault matters such as this. On one occasion I was working on drive-thru in the morning and a man came through with his genitals fully exposed. When I notified the managers they told me to forget about it, and that this man does it all the time. Surely a matter such as indecent exposure to young girls is something of a concern, and should be dealt with in order to prevent it from happening again, or more serious matters progressing.

Nambour McDonald's should seriously review both their managers intentions and staff policies, and wake up to the dangers they are putting their staff through.

You made it seem as though the worms came out of the coffee machine. That's why I said the whole thing about the coffee pumps. And if you clearly know they DIDN'T come out of their machines, HOW can you blame them for worms BEING in YOUR cup? It's not their fault that worms are in your coffee. You don't know if you had worms with you or not. Did you check your bags, hair, clothes to be SURE you didn't carry any worms? I doubt it. So you can't say that the worms didn't come from you. There are no other logical solutions since we all know worms can't come out of coffee machine. And since you KNOW this, that means either they fell in your cup OR someone put them there.

There are some very unprofessional people who run businesses. I know this, but at the same time, anyone can see that this was deliberate. To be honest, I think that someone is out for some money. That is a health hazard, and I think that if you were really serious about it, you would have had the worms sent off to be tested. That way they can tell IF indeed the did come from the coffee at McDonald's.

And FYI, I actually AM very well versed in terms of the restuarant business. :)

Ok I see your pictures, but honetly, HOW would the worms have come out of the coffee? Most chains us a pump machine for their coffees. I think either you or your husband either PUT the worms in the coffee OR they fell in the cup. I don't buy your story, and that's why they aren't taking you serious. I agree with the above poster, WHY are you attaching yourself like you were hurt?

You won't get an apology because then, it would make it look like they admitted fault in the incident. If for whatever reason it ended up in court later, that letter would make them unable to claim they didnt have anything to do with it, and you are just a crank who slipped them into it later.

Also, you kept saying "we" like you were an injured party -- You mention your husband went to the doctor, not yourself. This set up a red flag with them that they have a busybody attaching themselves to the incident and taking control. They have no reason to talk with *you* at all.

i hope whoever reads this thinks about worms in their coffee before they get their next order from mcdonalds, that place is gross

They run an ad claiming they are a dollar, but I have never seen a McD that charges only a dollar. Customer service claims that one somewhere in Houston does, but they could not tell me where. My guess is that none sell them that cheap and they are running a scam ad.

stop crying

I will say that as a manager of a 24 hour Mcdonald's that we do have to shut our system down at night. This can take anywhere from 20-35 minutes, depending on how early the manager was able to start on his end of the day paperwork. Now this shut down has to be done sometime between 11pm and 2am. So if this was the time that you went there, that is what they were trying to say. They should not have said shift change, but instead closing out the day.

To: Whom it may concern.
RE: Mc Donalds - Umtata/Mthatha
Date: on 20 December 2015 around 14:00
Pathetic Service:

Attitude of the person serving me after waiting on the line for my turn for about an hour:
1. Drive through was supper slow & I opted for the walk-in option.
2 After waiting for my turn almost 30 minutes. They told me that they were out of stock and couldn't provide me with ice cream Mc Flurry. I then opted for caramel & chocolate source. I then waited for my order.
3. Customers that arrived long after me received similar orders and left while I was still waiting.
4. When I asked when I was going to receive my order, the lady preparing the order responded with an ATTITUDE informing me to wait for my turn (as if I hadn't waited enough or I was waiting for a free-bee/ as if she was doing me a favour.
5 Supervisor was present and aware of the complaint and did absolutely nothing about it.
5. I then requested that they cancel the order as I was not chuffed with the treatment and will never buy from any Mc Donald's franchise ever again! I have had enough of their bad service & the "we are out of stock excuse" used after you've waited on the long ques.

DEAR SIRS OF MCDONALDS HOLDERS:
concerning the delivery here in Egypt i faced a very strange situation, i was making an order thru the phone n they said they cant deliver my order because I'm living out of zone? in the same tI'me a restaurant is very close to McDonald's is delivering food without this unbelievable wicked answer as if McDonald's is trying to differentiate between classes of society from middle to high class, ain't this called racism, keep continuing in loosing more n more costumers, and buy the way prices ain't differ from district to another, and as also if its a big deal u can ask for extra money for delivering the order instead of loosing, other wise take a c.v from customers to be sure if they deserve to eat your sandwich or no, I'm sorry that all this tI'me i was purchasing from McDonald's without knowing that you support racism

What has Mcdonalds become?! Always getting orders wrong, food not up to par, time consuming drive thru's, no ice cream at night, beggars next to pay point and food collection, bad service, the list could go on forever. Bout a month ago I purchased a m/coke at the greenpoint branch which I would expect to be up to par, luckily I tasted it before being inconvenienced.. It was gasless/flat coke, who drinks flat coke? We're paying double than a normal vendor so is it too much to ask for fizzy coke?! Today at the Somerset branch the same thing happened, again luckily I noticed (my friends were stuck with flat coke and fanta) this is really not acceptable! Most of the time there is something wrong with food but we just have to settle than end up with someone spitting in ur order, that's the kind of overworked unfriendly staff in most branches. I will never support McDee's again! Its enough that the food tastes like paper but how u screw up on fizzy drinks? Always a excuse for there being no ice cream. At this rate old faithful Mcdonalds will be losing much more customers

I just bought a Cajun deluxe meal from the Cavendish branch here in Claremont... The chicken is worse than rubber.. I tried to eat it as I did not have the time to go out again and get other lunch, but could not get myself to eat even half...
The chips were fried in old oil, as I can clearly taste it... This is so bad... They have permanently lost me as a customer... I know they wont feel the loss, but they should maintain some sort of standard if they wish to provide value for money. Failing that, they will lose more customers.

I agree. I complained to the south African call center about the fact that you cannot get any Ice Age 3 toys with the happy meals that they are advertising at the movies and they come up with a sorry for you attitude, but we are not getting any more toys.

Please explain this to my Kids...