McDonald's
reviews and complaints

We love McDonalds food I and my family, three (3) weeks ago I went to Anadarko
McDonalds drive thru and ordered fish sandwich, my wife was with me.
upon opening fish sandwich, I reach in to remove my sandwich
and look in sandwich container and there was three big rat
feces at the bottom. My wife told me to take it back. but I refrained from it
Now I am ruined in not being able to eat another fish sandwich ever. I feel like I should be compensated for this. Should I go public? I can take a lie detector test if needed,

i only ordered is float, fries and chicken burger but almost 2 hours have been delivered, only few blocks away from their branch and they can only give is a gift certificate, we want the foods is make them free because of that bad service..the manager name ia chito..mcdonalds dapitan branch philippines

Bought some french fries, and was sharing with my husband and he has very sensitive taste buds, he took one french fry and said "yuck, fird with the chicken" he hates chicken!
I bet you deep fry everything in the same oil! French fires, your fish, chicken nuggets, It might cost you a little more But it should be done in separate binds. AND the food would taste a whole lot better instead of a combination of potatoes, fish, chicken.

Dear

This is zunnurain from 317 M phase I DHA Lahore we oreded a share box under the name of shehrayar around 10 pm sep 7th

Sorry to inform you the quality of food was pathetic the fries were stale specially the bun of mc chicken was totally dry the drinks were flat and the sandwiches were super cold
Do you actually fallow any international students is there any one to check ur quality or the deals come like this very much disappointed from ur food quality you should feel a shame on looting people in such civilised way hats off to ur pathatic service
As I am a regular traveler and very well aware of food standerds of mcdonald world wide I will make sure to report ur quality complaints internationally

Regards
Z H Goreja

Saya disini ingin memaklumkan yang saya telah dibuang kerja tanpa sebab munasabah. Pada hari saya.dibuang kerja, saya hanya terlupa dan tertinggal topi di rumah saya. Manager saya memarahi saya dan seolah-olah mahu menggugut saya. Dia juga seorang majikan yang tidak bertanggungjawab langsung. Apa hak saya sebagai pekerja? Walaupun saya bekerja di bawah majikan, sekurang kurangnya saya mahu hak saya sebagai pekerja. Bukannya dilayan seperti ini. Saya berharap pihak tuan mengambil berat akan hal ini kerana kami juga pekerja. Bukannya boleh dihina seperti ini. Terima kasih.

My husband and I have often used the A&W coupon offers so when McDonalds issued one, we soon decided to try it. We ordered the 2/1 Mac special. When it arrived, it was the skimpiest hamburger we ever recall seeing in our over 50 years of eating hamburgers! Was the hamburger cut in half to say it was 2 hamburgers? But it wasn't only how thin the hamburgers were, they were small in diameter. Give me Wendy's square hamburgers anytime!
I have a copy of the receipt if anyone in McDonald's reads this and wants to make some adjustment.

Hi,
i am simran patil i resently celebrated my daughter SIMONE birthday party at mcdonalds j.m road pune. i did not expected that people in mc donalds are very good babysitters, there were around 30 kids and it was getting very difficult for me to handle them, i thought this birthday would be the worst one as it was getting very difficult to handle so many kids at a time. but hats off to the people working over there they conducted the birthday party in a very good way, all the kids enjoyed a lot, they really liked the games as well as the return gifts and service was like excellent. i really would like to appreciate Rahul Kamble, Satyam and Rahul A.. you guys did a very fantastic job, i am so happy that i will celebrate every birthday of my daughter at there only.
with regards
simran patil

I had placed an online order with mcdonalds india on 2nd Sept, 2014 at around 6:45 pm IST which accounted a total of Rs. 486. Since I chose to pay online using my HDFC bank debit card, this amount was deducted from my account but the order was not processed; reason being the mcdonalds india site crashing down all of a sudden, the server seemed to have some issues. I called the mcd customer care number enquiring about the status of the order and to know if the order was processed or not since the amount had been deducted from my account, they guaranteed a 7 working day refund back within my account.

I've never complained or emailed a complaint but enough's enough!
I stand on my feet all day and am to tired too cook dinner this night. We order thru the drive thru and right off the bat she screws up and had to correct her then we get to the first window and she forgets an order, we get to the second window and forgets ANOTHER order, half way home I'm looking thru the bag and I see they forget another fkn order so back we go to get that order and then as I'm taking out the food the fries were a quarter full, BOTH FRIES! So off we go again back to that place for them to fix the fkn order, as you can tell I'm still fuming! They didn't compensate for having to turn around twice and screwing my order up 5 times!

Hi
i am very regular customer at mcdonalds jm road i really like the service over there, the kind of people working over there like managers and other people are very good they greet me so well and give my order on time even sometimes they serve me on my table. Last week i went there with my husband and my 3 yrs old daughter, she was crying very much it was getting very difficult for me to handle her . suddenly one manager came running done towards me having a balloon in his hands, he was trying to change the mood of my daughter who was crying very much, he gave her a balloon but still she was not happy with that, then he gave her an ice cream after too many efforts finally my daughters mood was changed she was really enjoying the efforts made by that person and after seeing his efforts i am really appraised by the service of that young guy. he was manager over there but he was looking like a young college guy. if u really have such kind of manager in your store not even me each and every customer will love to come to ur restaurant well done JM ROAD MCdonalds and well done SATYAM i hope this was his name.

I'm writing this to complaint on the delivery items which are not met properly. Firstly, I had to wait for nearly 40 minutes for the delivered items. Secondly, I ordered for double grand chicken burger but instead, I received a grand chicken burger which cost me the money that I had paid but getting the value that I didn't deserve. The order information is 93-12/06/[protected]. Please seriously considered this as it's could affect the company reputation as well as customer satisfaction. Thank you.

Terrible service!
I ordered chicken nuggets, the sauce container was already opened (I flipped it over while it was on the tray to check the flavor) and got my hands dirty. I asked for a replacement sauce (who wants to eat from an open container?) and also extra napkins as my fingers were dirty from the sauce. The cashier (register #3 on 04/06/2014 at 14:17:38) threw a replacement sauce on the table and told me to "just wait" when I requested napkins, even though they were right beside the till and I was currently the customer she was serving. She also did not understand my request for "no ice" for the drink, nor could she name the drink options clearly (I had to ask her to repeat it twice, until a young man leaned over and pressed "no ice" on the till as well as listing the drinks for me)..
She took the next customer, my order was filled by the other staff, yet I was still without napkins. It took a few more tries and finally me holding up my dirty sauce napkin for her to glare at me and throw a wad of napkins onto my tray.
By her attitude you'd guess the cost for the napkins came out of her own pocket!
After I sat down I also realized she had not given me a straw for my soft drink. Incompetence as well as rudeness.

Terrible and poor service. Does McDonalds not care about its reputation? There's no point up-selling its McCafe as a hot trendy spot or trying to improve our image of it into a nicer restaurant chain if it can't do something as basic as hire the proper staff. I have many options for food and beverage, I will not return to a place with such poor service. Please take care to train your customer service staff properly or you will lose a lot of business.

Market Force 1.800.669.9939 uses a bell curve to judge reports for McDonalds and 5 Guys so don't even think of doing a great job or they will drop you. They don't want bad reports, obviously, BUT if you do too good a job and report too much they will drop you. Basically you are there to just report what McDonalds already knows. If you report any timing over 3 minutes they will flag your report. If you give too much detail, they will flag you. I worked for them for over 10 years and they dropped me for doing reports that were too good and outside the "bell curve".Also, don't miss a single instruction or they will not pay you and believe me they look for reasons. If you submit a good report and receipts and they can find any reason not to pay you, and there are plenty with McDonald reports over 50 questions, they can change your report, not pay you, but submit it themselves and get paid. They have your report and receipts and they can and probably do change the report so it is acceptable and then they submit it and keep all the money.It is too bad McDonalds doesn't really know what they are up to.

I have been a valued mystery shopper for more than 10 years getting reviews of 9 and 10 out of 10 from most companies. In 2011 Market Force blocked me from doing shops because I ran my own company more than 10 years ago. I complained on this forum and they quickly let me back but I was told by Midge that I would be under scutiny. Since then they have quietly been building a case against me and now I find out that they "think" my responses are "way outside the bell curve". In addition to not paying me for the slightest of reasons they now say that without any warning they say I have been way outside the bell curve for 10 McDonald shops. They also lied to me in writing when I questioned why I was no longer getting 5 Guys assignments. After further investigation I found that was a blatant lie and they had in fact blocked me from the 5 Guys closest to me. Midge, Simone and the crew at Market Force have been trying to get even with me for my expose in 2011 and now they have done it.
Face it, the pay for most of the jobs are below anyone's dignity amount to about $2 per 30 minutes. The questionaires and lengthy and repetitive and take way too long for the money they pay. McDonald shops are about 40 pages long and on one page it may ask for one piece of information like "was this the correct location" and another whole page asking "were they open" and on it goes. The supermarket shops are even worse, they actally encourage you to attempt to "steal" something by putting it on the bottom of your wagon to see if they "catch you" . Of course you are not supposed to actually steal it but how embarrassing is that and how many times can you do that week after week before being thought of as a theif. All in all you can do much better than Market Force and they don't pay enough and they will use any excuse not to pay you. If you spend money for product, fill out a lengthy report and they decide for any reason at all not to accept it you are out the money, time, gas, and they get to keep the report, and in my opinion, may use it anyway. You would not know. They have the report, they have the reciepts and you have nothing. I think McDonalds and 5 Guys and the other companies using Market Force should switch to just having customers go online, make a report about the experience, and they could pay you more than Market Force and still come away much, much cheaper than using companies like Market Force. Dont' waste your time with Market Force. In the end, you will lose money and time and make them richer.
U.S. Regional Offices:
Georgia Office
6025 The Corners Parkway, Suite 200
Norcross, GA 30092
Toll Free: 1.800.669.9939
Phone: 770.441.5366

Fax: 770.668.0816

New York Office
26 Tech Valley Drive, Suite 201
East Greenbush, NY 12061
Phone: 518.758.6400

Fax: 800.380.6711

My family and I was at gurney plaza for dinner but disaster was awaiting as we reached the counter. A fat girl took our order, I liked the fried chicken of McD so I asked for the combo. She said that they were out of chicken. I was surprised as even late hours, fried chicken was available, I was not happy so I said if u don't have fried chicken why still advertise it on the menu, it should be removed. She replied that "if can I will removed it myself ". This was her exact words, I was shocked and disappointed and settled for prosperity burger. Then I paid, she asked me to wait on the left side for the order. The next customer got her order first, then I questioned why mine was late, she looked at me and disgustedly pointed to the right hand side pointing to a meal which was placed on the right hand side of the counter. I was mad, as knowing my order, she should have asked me to wait on the right hand side of the counter...she acted blurr...I immediately asked to speak to the manager, a Chinese girl attended to me. I told her what has happened, and why they don't serve fried chicken. She immediately responded by saying that I had to wait if I wanted fried chicken.
This is inconsistent / cheating the customers. First the lady in the counter said they we out of fried chicken, later the manager says that you have to wait.
Where is the standard. Why many times I can't get fried chicken, always have to wait or they says finish. Cant the management look into this...the outlet managers should know how to plan and prepare. This is the 5th time I walked into McD and no fried chicken available.
Is the management trying to save on wastages by not preparing enough item in the menu and only keep and prepare popular items on the menu. Let me remind you that you re dealing with human beings with different tastes, but I am being reasonable by only ordering what's on the menu.
Is this a difficult request to fulfill?
Pls improve the quality of your front liners...very rude to says as what was said to me. Put yourself in my shoes, when you are hungry and a rude service personnel with personnel problems attend to you.
Is this the standard of service you provide to all customers in Malaysia.

I have made multiple purchase over this branch in the past few years and each purchase will somehow ended up in frustration, not in the food wise but in terms of services given to us

Latest incident:
Made a purchase of 2 meals over the drive through, staff who took order taking her very own sweet time to calculate the balance and give us back, whereby it took almost 5mins to do only that, and queues at the back and front of us are anxiously waiting to pay and retrieve the food and when its our turn to take the food at the drive through counter, i inform the staff ih-charge and said is there a free dessert given out if purchase made over RM20.00 and i had the mcdonald windscreen sticker on, she acted in blurred motion and look at the monitor on top to double check if purchase were made over RM20.00, do we have to cheat or argue over a measly dessert? she should be smart enough to aware the purchase value without us asking so

2nd latest incident (happened on 12/12/2013)

Made purchase for over RM40.00 at night, to my knowledge i did paid for the Pineapple pie for RM2.50 and when i reaches home, segregating the food to my family members then i realised my pineapple pie wasn't there for some reason? i mean is there a service malfunction at the branch or the staff end in the event a simple pineapple pie could be missed out from out purchases, after a long day at work, i just wanted to have a proper meal and a dessert and i ended up pretty much in frustration,

Complaints i have made and received from my counterparty

Previously some of my family members didn't even get to receive the exact order they wanted
eg: for instances my spouse ordered a Spicy chicken 2 pieces and she ended up getting a spicy chicken mcdeluxe and we've also paid extra to have our defauly carbonated drinks to be switch to Iced Milo and to my surprise we ended up getting carbonated drinks

Is there a huge communication breakdown between us and your staffs or is it the computer keypad not exactly churning the order that we actually made? safe to say it has to be a human error in this case

I wanted your end to have this resolve or massive complaints will be made continuously to Mcdonalds sites/top management

And please do not reward me with a free meals as to prevent me talking further on this unfortunate events will continue to happen to me and others

I just need a brief apology from your end and i won't be angry as i am a considerate person but this has to have a limit to it

Regards