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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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4:55 am EDT
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McDonald's service response

Making a complaint to McDonalds - hit yourselve on the head it would be easier - I was promised by email I will be contacted - they just never said when, it has been a week already since the first phone call, and still nothing happens.

I see the store hygene and quality is not only lousy in South Africa - McDonalds - I'm Pukin it
I feel sorry for anybody eating at McDonalds - along with the old oil and stale burgers. Its a ripp off.

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MrsTK
, ZA
Dec 21, 2015 1:33 am EST

To: Whom it may concern.
RE: Mc Donalds - Umtata/Mthatha
Date: on 20 December 2015 around 14:00
Pathetic Service:

Attitude of the person serving me after waiting on the line for my turn for about an hour:
1. Drive through was supper slow & I opted for the walk-in option.
2 After waiting for my turn almost 30 minutes. They told me that they were out of stock and couldn't provide me with ice cream Mc Flurry. I then opted for caramel & chocolate source. I then waited for my order.
3. Customers that arrived long after me received similar orders and left while I was still waiting.
4. When I asked when I was going to receive my order, the lady preparing the order responded with an ATTITUDE informing me to wait for my turn (as if I hadn't waited enough or I was waiting for a free-bee/ as if she was doing me a favour.
5 Supervisor was present and aware of the complaint and did absolutely nothing about it.
5. I then requested that they cancel the order as I was not chuffed with the treatment and will never buy from any Mc Donald's franchise ever again! I have had enough of their bad service & the "we are out of stock excuse" used after you've waited on the long ques.

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kholood el feki
, EG
Sep 08, 2012 10:49 am EDT

DEAR SIRS OF MCDONALDS HOLDERS:
concerning the delivery here in Egypt i faced a very strange situation, i was making an order thru the phone n they said they cant deliver my order because I'm living out of zone? in the same tI'me a restaurant is very close to McDonald's is delivering food without this unbelievable wicked answer as if McDonald's is trying to differentiate between classes of society from middle to high class, ain't this called racism, keep continuing in loosing more n more costumers, and buy the way prices ain't differ from district to another, and as also if its a big deal u can ask for extra money for delivering the order instead of loosing, other wise take a c.v from customers to be sure if they deserve to eat your sandwich or no, I'm sorry that all this tI'me i was purchasing from McDonald's without knowing that you support racism

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ShireenR
, ZA
Dec 03, 2011 2:13 pm EST
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What has Mcdonalds become?! Always getting orders wrong, food not up to par, time consuming drive thru's, no ice cream at night, beggars next to pay point and food collection, bad service, the list could go on forever. Bout a month ago I purchased a m/coke at the greenpoint branch which I would expect to be up to par, luckily I tasted it before being inconvenienced.. It was gasless/flat coke, who drinks flat coke? We're paying double than a normal vendor so is it too much to ask for fizzy coke?! Today at the Somerset branch the same thing happened, again luckily I noticed (my friends were stuck with flat coke and fanta) this is really not acceptable! Most of the time there is something wrong with food but we just have to settle than end up with someone spitting in ur order, that's the kind of overworked unfriendly staff in most branches. I will never support McDee's again! Its enough that the food tastes like paper but how u screw up on fizzy drinks? Always a excuse for there being no ice cream. At this rate old faithful Mcdonalds will be losing much more customers

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Capey
, ZA
Oct 12, 2011 12:47 pm EDT

I just bought a Cajun deluxe meal from the Cavendish branch here in Claremont... The chicken is worse than rubber.. I tried to eat it as I did not have the time to go out again and get other lunch, but could not get myself to eat even half...
The chips were fried in old oil, as I can clearly taste it... This is so bad... They have permanently lost me as a customer... I know they wont feel the loss, but they should maintain some sort of standard if they wish to provide value for money. Failing that, they will lose more customers.

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Lee-anne123
, ZA
Jul 28, 2009 10:09 am EDT

I agree. I complained to the south African call center about the fact that you cannot get any Ice Age 3 toys with the happy meals that they are advertising at the movies and they come up with a sorry for you attitude, but we are not getting any more toys.

Please explain this to my Kids...

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1:41 am EDT
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McDonald's poor hygiene

I am tired of poor service and attitude of staff at McDonalds in South Africa, FIrstly store Hygiene is very poor at most stores, secondly food quality is so bad that it makes you feel like going somewhere else - which I will do in the future. Our Family now refuses to eat at a McDonalds anywhere in South Africa.

I went into McDonalds in Waverley Pretoria to firstly wait a half hour in a queue to be served, then while placing the order I see the person putting the burger together licking his fingers while building them . His plastic gloves have the fingers missing so he just sucks the sauces etc off his fingers when he messes - while washing the floor it is no problem to to put in your hands and glab some ice - So when in South Africa - be very carefull about McDonalds, this is a regular complaint about the company throughout the country.

Always there is food still on the floor and rubbish on the tables. The burgers are dry and normally a bit on the old side, nothing is so "fresh" any more.

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McEmployee23
, US
Sep 18, 2009 10:49 pm EDT

It's in south africa what do you expect?

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6:18 am EDT
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McDonald's food standards

Quite possibly the worst mcdonalds in the uk. The staff are ignorant, cheeky, not suitable for a job as easy as mcdonalds is.
Food is always low quality and 9/10 times the wrong order is given. You can tell when the owner of the restraunt is down from ayrshire because the food standards slighty improve but they soon go back to minimal standards. Examples of these are wrong food being handed out, Wrong rolls for burgers, very very salty chips and wrong syrup to water ratio in the drinks.

I am personally on a mission to get the mcdonalds in dumfries to get a severe overhaul and get any staff member responsible for the rubbish service disciplined. If not that, the restraunt shut down.

Mr lindsay, get a grip of your staff.

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Pat
Chesterton, US
Apr 26, 2009 10:10 am EDT

McDonald's is not an easy job. I work at one, and the people who actually work do not decide the quality. In reality, it's the mangers.

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1:28 am EDT
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McDonald's serving cold food

For the last 2 weeks on my way to work at 11:00pm-1:ooam I `ve been ordering chicken mcnuggets asking fresh cooked thru the drive-thru, upon getting to my job 5 minutes I discover that they are not hot but warm, like being warmed by microwave. They taste like dog biscuts. This only happens with only 1 employee I feel he gets upset when I ask for fresh cooked nuggets, and fries. Well last night was it 3/8/2009 at 1:04am I ordered 2 double cheeseburger plain, upon getting to work I discovered both burgers cold. The meat not hot, cheese not even melted, the bun warm, fries warm. I called to complain. I was blown away and hanged up. On my ticket is store#7791 31 ks#14 s#1 I hope this info helps. Thank you. A concern customer fernando gamez jr

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hibye
Nashville, US
Mar 09, 2009 1:36 am EDT

thats ###ed up i hate cold food

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9:47 pm EST
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McDonald's discusting

I was going to complain about the Mcdonalds in Fort Chiswell Va, its off I-81, right beside the Bp. Well I was reading all the complaints that were already posted and realized it must be the company's fault itself/ Obviously if the company itself cared about the customer they would make it a priority to make sure the restaraunts were doing thier jobs. Today I went to the Mcdonalds in Fort Chiswell and at the drive thru we said we wanted ketchup, well we went through the bag only to find they didn't give us any ketchup. Well this is not a big deal, after all, its only ketchup. So I go in and they dont have ketchup in the dining area so i have to go to the register. I was amazed at what was going on in the kitchen! They had the kitchen over crowded and then over half the employs were walking around with their shirts untucked and one of the men had his uniform shirt completely unbuttoned! It was so discusting and the shirt he had under it was obviosly dirty with stains and grease spots all over it and even had holes in it. And what was even worse is that he had a greasy looking pony tale and it didn't even look like it had been combed. I was so discusted and then when i got back to the car i realized they had gotten my order wrong. So I stupidly went back that night hoping that sense the shift had changed I could get better service. Well this time everyone was dressed better and looked cleaner only they completley screwed out entire order up. I ordered a Chicken Ranch BLT sandwich with grilled chicken, well i dont know what i got but it wasnt a BLT. It didn't have any bacon on it and they put crispy chicken on it. And then they gave us a salad and we didn't even order a salad. And this is not the only day either, any time we order ice cream they are either out of ice cream or the machine is broken or something. I dont know who is in charge of placing orders but they need to check inventory and make sure they order enough to last. And they need to make sure their employs are more presentable. Who wants to eat food prepared or served by a grease ball? And any time i order their fries they are always over cooked. I think i have learned my lesson. I'm not going back. And if the Mcdonald's corporation cares they will take care of this problem. But I
think after all the complaints they have already gotten they should have already taken care of it. So maybe this is a hint that the Mcdonald's Corporation cares nothing about the customers.

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pmills18
, US
Feb 17, 2016 10:34 pm EST

Stopped at the Fort Chiswell McDonalds this evening (approx 7:30pm) and went to the drive thru. I ordered a sausage biscuit and coffee. I could not bite into the biscuit it was so hard and the coffee was strong definitely not freshly made. I was happy to hear McDonalds would serve breakfast all day. However, if they're going to serve biscuits that were made earlier that morning It kind of defeats the idea. I will not order a breakfast food later in the day again.

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magicman
Camp Hill, US
Apr 28, 2009 4:38 pm EDT

Yep you are correct. It is also correct they don't care anything about their employees. If they did they would pay them decently. Better wages equals better service. But that sensible concept is over their heads.

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8:13 pm EST
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McDonald's none made

Tonight l felt like a strawberry pie as they are not long on the menu. I went in to the store 8813 in Barrie. l asked for 4 strawberry pie the employee turned and said there is none before she could finsh her sentence l said l will wait.. It took them almost 20 mins to make my order, when l inquired why it was taking so long they informed me they were busy and the pies just were put in the oven. NOw l am a little angry the manger, who looks no older than 21, maybe pregant at lease l hope she was because her shirt was not tuck in and it was very dirty, l asked her why as l was an employee of Mcdonalds years ago and l know the routeen of the business when you run out more is put in when l said this to the manger she said they were selling the pies very fast that evening and one other reason was the muffins were in the oven. Now l am not sure but muffins are a day time seller so that excuse has left me to make this complaint.
The staff, as l am sure are great workers they have no idea what busy is. Please this is not a franchise store so l think it should be run more so by the book. Thank you Kathy Linton

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8:14 am EST
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McDonald's unsafe for children

3rd MARCH 2009 (5:PM) - This afternoon after school i took my kids (7yrs old & 5yrs old) to Mc Donalds SM CEBU City PHILIPPINES. My 5 yrs old son order a Happy Meal as I was preparing his food I asked him if he can go to the counter to get a gravy refill. So he went to the counter and ask, but then he came back to me and he was crying he said he hit his foot so I said its ok. So I diverted his attention playing with his new Happy Meal Toy. When we were about to leave he told me he could not walk because his foot hurts, I thought he was just making drama. When I look at his foot (the one his complaining that he got hurt) it was bleeding. So I called the Manager and told her what happened and showed her where my son get his cut. She did not react or say anything, I even asked her for a 1st aid kit she called her staff to get if and did not even said sorry. I was really pissed off my son was wearing flip flops that its hard for him to walk at the mall, specially our car was parked at the other side of the Mall Building. I had to carry my 5yrs old boy all the way to the car.
How lame was that! I just hope that the Mc Donalds will do something about it! You should make sure your structures are well placed and secure enough that you cannot hurt anybody specially children.

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Daddy
,
Mar 03, 2009 8:58 am EST
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I was in Cebu in January /09. Visited three different McD's on many occasions (my primary food source in Cebu!) I never saw any safety issues except for the security dudes toting shotguns.
Step outside to see filthy, local 3 and 4 year olds sleeping on the sidewalks.
And you're worried about your child stubbing his toe? Sheeesh! Put some shoes on him.
Disclaimer: This is NOT an endorsement for Cebu. I hated it there. But I found McD's there to be as good as anywhere.
Try the chicken nuggets and spaghetti combo. 124 pesos.

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11:13 am EST
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McDonald's bad language

I share a similar complaint with the woman above--- with regards to treatment of customers at the Mcdonalds in Shippensburg.
And for the record-- the second comment about stretch pants was incredibly rude and uncalled for.

I have been frequenting Mcdonalds off and on in this area since 2002, and the last straw which has drawn me to complain and forward my complaints to the Better Business Bureau as well are as follows:

Frequently my order is WRONG... I often have to go in and request it be replaced to what was ordered originally. The latest problem was with whip cream.. I paid extra for whip cream on my coffee with 2 creams and 2 splends-- what did i get?
Black coffee...
So I went in to tell them the order was wrong and I needed whip cream... instead what I got was a nasty salesperson telling me,
"Well you need to show me a receipt to prove to me you got your order wrong!". I couldnt believe my ears--- instead of acknowleding a mistake (one of many they have made on my orders) they chose to get angry. I then told him, "no, what you need to do is do your job right".
Disgusted, and without my whip cream, paid for, I walked out to hear the cashier YELLING AT ME verbally, "I dont appreciate you telling me I dont do my job right!" .. totally losing it. This happened at around midnight a few weeks ago.
I immediately got the number of the owner, and left a message detailing the problem at Mcdonalds but NEVER received a return call from the owner.
I went through the drive through about 4 days later for breakfast, and lo and behold.. they got my order wrong AGAIN.
I just took the sandwhich and went home.. too tired for their bs.
Anyone else?

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magicman
Camp Hill, US
Apr 19, 2009 1:45 pm EDT

This may be an angry black/ghetto woman complaining. By the way she said things transpired.

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Jesse Spades
McAllen, US
Apr 14, 2009 1:08 pm EDT

You're the one who lost it. See there's no problems if they raise their voice. Sure it's uncalled for but they have have a duty to serve. If they do mess up with it, you, as a customer, have the duty to bring it to their attention. ..."Well you need to show me a receipt to prove to me you got your order wrong!"... Right here, my question to you is, "How hard could it be to show them your receipt?"
So employee - 1 customer - 1.
What you could have done was try to end the dispute with the upper hand of the benefit of the doubt... which in present conditions is theirs and not yours. Who are we to know that they did yell at you and even more know that they got mad. Exclamations are but a dramatization.
So, you aggravated the employee by telling them that their work wasn't efficient enough. Why? When you could have talked it through and eventually gotten your right order.
I'm thinking that you get easily ticked off and such things happen to you. Try thinking before starting a feud with a fast food restraunt, You're the one who buys their food, why make other visits unpleasant? Encouraging instead of putting down is better.
I've gotten orders wrong... but here in the Valley, we are civilized humans... a thing that you can hardly find elsewhere in the U.S :)
We work to help each other solve our problems

This hit and run technique of yours is ridiculous. Just leaving with your order wrong. It's as if you're asking to be bullied.

So ### you for making everything harder on yourself and ### that [censored] employee that cant put extra for whip cream on your coffee with 2 creams and 2 splends in a ###ing coffee.

Everyones happy especially me! :)

### you very much.

-Jesse Spades

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6:24 pm EST
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McDonald's mcd in el monte sucks

So my dad went to buy some mcDs for the family in El Monte. The first time my dad did, he ordered 2 small yogurts, but the lady gave him 1 large instead( trying to act smart ). My dad wanted to get 2 small ones for my brothers. She shouldn't have tried to act smart, they are suppose to satisfy the customers not trying to make them mad.

today my dad went buy some, unfortunately it was the same lady, he ordered a 20 piece chicken nuggets, she gave him only 10. wtf is that? then later asking for some sweet and sour sauce, they gave him some barbecue sauce, but my dad wanted to change it. She gave him 2 sweet and sour sauce but we have about 3 kids meal chicken nuggets. so what happened to the rest. I though the rule was each 4 piece suppose to have a sauce with it. oh yeahs, when my dad was ordering the 3 kids meals, he re-asked the lady what he had ordered, and she said he only ordered 1 kids meals. ok? is she deaf?

El Monte Mc D should have some people there looking around and get them fired. if they aren't good enough to have the job and try to maintain their job. Just Quit! Don't stay there when other people need the job and will do much of a better job than they do. Please do a better job! Thank you!

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10:12 pm EST
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McDonald's photos stolen by mcdoanalds

Last month there was opening of Mcdoalds here in Sialkot Pakistan. I was surprised to see that the billboards used for their advertisement used my photo, which they took from my flickr account.

They did it without my permission and they must be ashamed of it. I have uploaded the photo of one of their billboards for evrybody to review, please. Following is the url
http://flickr.com/photos/mirzairfan/3261960707/

I have original raw files with exif data.

Please take necessary action

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quratmir
, PK
May 30, 2014 1:45 am EDT

A.o.a
in sialkot macdonald a female staff member named sidrah z a loose character girlz.she always sits wth diffrent type if men.and always try to give favour to men.kindly change that corroupt lady..and dont defame your organization

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Hassan Meyer
, PK
Jun 27, 2012 11:12 am EDT

Yes i agree. Also there is staff behaviour problem. Employee name Usman Shabir counter attendent. He is most of the time behaving roudly and ready to give taunting smile to customers. This is discusting and surly damaging Mcdonalds image over all.

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Khyzar Khalid
, PK
Sep 26, 2011 12:19 pm EDT

very poor service

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rizwan tariq
, PK
Apr 23, 2011 1:56 pm EDT
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The same letter, i wrote to the international website

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rizwan tariq
, PK
Apr 23, 2011 1:54 pm EDT
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Mac Sialkot selling very poor quality of food, the bread always not freshed, the chicken patty as well not freshed, the latus they used very bad.
Today i eat and my order number is 14672 and my name is Rizwan and mobile # [protected] .
Please take seriously action .
I hope you do action.
Best regards.
Rizwan Tariq

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1:33 am EST
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McDonald's taking money

i was handed back 20 dollars short after simply purchasing an orange juice i gave the lady a fifty dollar note and paid roughly 23 dollars for it, as soon as i realised i contacted the owner and he was extremely rude and hung up on me..
i then seeked advice from department of fair trading to ask them to look at the camera footage as i still had the reciept and correct time of service so i did.
i was then told to take the reciept into the store and i did to be told the owner would get back to me and suprise suprise the phone call never came i am a mother of 3 children and cant afford to have this happen i no longer eat there and advise to others not to either simply go to another maccas.

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smileeee
, AU
Apr 22, 2009 4:15 am EDT

How could you not realise that you'd been that short changed? If you'd handed someone 50 dollars for something as small as an orange juice, surely you would have checked the money you were getting back before putting it into your purse? Then you could have bought it to the attention of the crew member who served you who probably would've been very apologetic for their mistake. I can assure you that you definitely weren't short changed on purpose, after all there would be no gain for the crew member in short-changing you.

McDonalds also have polices and procedures in place for customers who dispute the change that they receive. If the cashier who served you had disagreed with the fact that you gave her a $50 note, the draw would have been counted to back up your claim. As you can understand however, you would have to do this relatively soon after you had realised you'd received the wrong change due to the fact that cash drawers are meant to be changed every couple of hours. Without doing either of these things, there's would be no way for the managers/owner of the maccas you visited to know whether or not you were telling the truth. Unfortunately, people come into maccas all the time claiming to have received the wrong change when they haven't. Understandably McDonalds can't just give out change to anyone who makes these claims! Having the receipt doesn't actually prove anything, except for the fact that you bought an orange juice from maccas. For all the management knows, you could be lying about receiving the wrong change in an effort to score an extra $20 for your wallet.

Having said all that, the manager who answered your call (and it probably was just a manager, not the owner of the store) treated you wrongly. He should have written down your details and investigated your claim. Or got someone more suitably trained to deal with your problem to call you back. However, he may have mistaken your call for a prank, as a large number of people prank call Maccas stores everyday.

If you really want to worry about your $20, go to the head office of McDonalds in your state. They'll contact the store you visited and they'll probably get into a lot of crap for poor public relations. Plus you'll most likely get vouchers and/or your money back. Make sure you use proper English in your complaint though, otherwise you'll probably never get a reply.

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1:02 pm EST
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McDonald's unfair work schedule

im always eat at mcdonalds becasue I know that the food is delicious and served the way that it is presented. im now loosing my patience with mcdonalds not because of the food but of how the managers are handling their staff.

I have a friend who is working as a crew at a mcdonlad branch in quezon city. admittedly he was not a perfect employee, was even suspended from work for 1 month due to consecutive awol's.. after returning from suspension, he expects that he would be given a nice schedule because he came from a long suspension. even before coming back he was asked to renew all his requirements thinking that everything was ok already.. he was eager to come back to work only to found out that his schedule for the cutoff period was 3 days each day only with 4 hours of work... he just let it pass and thought that maybe by next cutoff his schedule wold be better.

the next cutoff came and still to his surprise his schedule was again 3 days with the same number of hours for the whole cutoff...

do you think its fair the way that the scheduling manager is using her staff?

is it fair that you applied to work at a fastfood company thinking that somehow it can help you in your expenses, only to find out that you will only earn 700 pesos during payday?

im really disgusted on how this things could happen to people who busts their # to work hard to serve people..

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geodude67
, US
Oct 30, 2016 10:34 pm EDT
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My question is that if your scheduled 4 hours can you be sent home in 2 or 3 hrs? Does McD's have to keep you your scheduled shift? It seems like it's against the law to schedule you certain hours and send you home when they want!

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Steenetrick
, AU
Feb 09, 2011 3:00 pm EST

your friend is a [censor] who is clearly unreliable and unfit for work.

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Maxwells
, US
Feb 27, 2010 8:20 pm EST

So sorry for your friend. But remember this is also McD's slow season. He should also be thankful they gave him his job back. Here being awol means you quit... No second chance.

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11:25 am EST
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McDonald's hair in sandwich

This 02/08/09 Sunday morning I went thru the drive thru to get 2 Mcgriddle, in 1 of my sandwiches there was a long hair straned that i pulled out my mouth after taking a few bites. I went back to speak with the manager about the matter in a calm manner, there I noticed only one of the workers had a hit on & that was the worker that was cleaning up the area were people sit to eat. The manager came out from the back area she ask in a rude way if i have my receipt so she can give me my money back, she went to the back, credit my accout back & brought my refund receipt back, told me to sign, then after, she pick up her copy & walk away from me headed back to the back. She didnt say nothiing about the hair in the sandwich nor did she even apologize for what happened.

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PhilliyPhil
Tacoma, US
Oct 19, 2009 12:24 am EDT

I got a fish sandwich filled with hair its impossible for this to be an accident. This sandwich had four long pieces of hair tangled all thru the sandwich. After pulling a hair from halfway out my throat I got furious. Some course of action should be done. The address was 4814 Center St. Tacoma, WA 98466 the Mcdonalds inside of gas station. The workers here I guess play some serious games that can get themselves hurt and people in a lot of trouble. I think I will stop eating Mcdonalds for a long while.

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McDonald's dirty playground area & equipment

The outdoor playground is disgustingly dirty, that it's fair to say it has never been cleaned. Botchy repairs on all slides and tunnels where plastic is connected looks like mud has been used to keep all connecting bits together. The rubber floor is black where original flooring is multicoloured in places where there's no thoroughfare. And thick piles of hair, dust and dirt are piled. This is unacceptable hygiene. In Alex Hills, Hungry Jacks a few times we've been there we've seen it being high pressure cleaned from top to bottom. Capalaba McDonalds professionally get your play area cleaned.

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10:22 pm EST
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McDonald's not professional

Doesnt Matter how much you try and communicate with certain Managers they always disregard many issues,

This behaviour from paticular Managers is not acceptable, The Store Manager has Issues, She really needs to pull her hand out her ###,

How she treats many co-workers is so sad too see, when a problem needs too be discussed she thinks she has it coverd, but her stabbing in the back and how she deals with certain Issues is desgusting,

This is not fair and very unprofessional,
She needs more PR Skills

Many are desgusted and believe she needs to step down,
She talks to people and the put downs is not fair

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Hungry Jack
Murray Bridge, AU
Mar 07, 2010 11:06 pm EST

This is the country's poorest run store. The service is slow, especially if ou have to go inside to the counter. The EFTPOS/ credit card machine is quite often offline or broken, and they run out of items all the time. And to top it all off, they are the most expensive store I've ever been to. Won't be back. Why isn't there a Hungry Jacks up at Murray Bridge. If there was, I think Mcd's would be closed within a month!

john7777
john7777
Louisville, US
Mar 23, 2009 11:18 am EDT

and you need to work on keeping to only one profile DigitalCommando or zzrokk or biccey or what the hell ever.

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4:11 am EST
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McDonald's poor hygene and staff services

To whom it concerns,
As a family we have visited many Mc Donalda all over the world and have never had to make a complaint, While in Dublin yesterday we visited Mc Donalds on O Connel Street.

We ordered 3 meals and tucked in. On finishing his burger my son stated that he had found 2 hairs in it, the first he he had thrown on the floor, the second he returned to the box. I gave out to him for eating the burger as personally I find hair in food quite revolting. I asked him to confirm that they were in the burger and he pulled it out of the box to show me, it was a long hair so definatly didnt belong to him. I couldnt finish my meal as I felt ill on seeing this. I quietly asked a staff member weather or not the people preparing the food were wearing hair nets and explained what had happened, she looked shocked, apologized and took the box away. Some time later a man whom I presum was the manager approached our table and asked if we had a problem, I expained what had happened, He turned to my son and said to him, this is impossible you did not find that hair in ur burger, it does not belong to my staff. I couldnt believe he was accusing a chid of lying. I asked him to explain how the hair got there as the burger was delivered to the table and the only people near it were the person that prepared it and my son whom has short hair. He turned to me and said the staff al had their hair covered and it was not possible. He offered to replace the burger which wasnt much use to us then walked away with no apology. I couldnt believe it how rude and my son was upset because he felt he was accused of lying. The lady I first spoke to actually came over again to apologize and I thanked her for doing so she was very polite unlike the manager.
On leaving we looked into the kitchen to see that only one member of staff had a hair net on and this girl had all her hair up in a bun under a hat with the bun in a net, the rest were wearing hats but had hair sticking out on both sides over their ears so it was quite easy for the hair to get there.
I was disgusted and very dissappointed by the way we were treated

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KIRAN
Nottingham, GB
Apr 03, 2009 2:28 am EDT

we went to india, we stop at McDonalds on the way from Delhi to Punjab on the 1st of March 09 at about 19.03, we went in order the food, then went to the toilets, which were really bad, water everywere, paper and the smell was really bad as we have before they were all clean, but the time it was really bad, as i one of my friend was sick, so was i. please do something about, as McDonalds name is going down and i would like the feed back please.

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8:44 am EST
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McDonald's scam and stealing

I went to McDonalds drive-thru on my lunch break to buy 2 'dollar menu' double cheeseburgers and a large drink. After paying what I thought was correct at $3.33, I found that I only had one burger. I looked at the items on my receipt (not the item price yet) and found that I was only charged for one burger. I went inside and bought the second dollar item. The single dollar menu item cost me $1.40.

When I looked over both receipts I found I was charged $1.29 for each dollar menu burger plus a 'Take Out Tax' which was equal to California sales tax. Out the door I paid $4.73 for two dollar menu items and a drink.

I searched online for a take-out tax, both national and state I only found articles specifically on take out tax related to McDonalds. Other articles mentioned proposed 2% taxes on fast food. I can't find any information on an official take-out tax in California, so As a former die-hard Big Mac fan, I will not be eating at McDonalds any longer. People shouldn't have to spend their valuable time researching why a dollar item doesn't cost a dollar. I will be doing more research, In these economic times, I am watching every penny.

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Jmills87
Minneapolis, US
Nov 01, 2009 11:13 pm EST

First of all, you mentioned you ordered a large soda, this is not a dollar menu item. If you wanted to eat on the dollar-menu item you should have ordered a small soda, otherwise you might as well get a value meal. Secondly, the "take out tax" is just the sales tax. "Take out tax" is just what they label the sales tax as on drive-thru receipts. Next time you dine in take a look at the receipt and you will see it is labeled as "Dine in tax."

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ShelleyS
Conifer, US
Mar 18, 2009 12:24 pm EDT

Now that the "McDouble" is featured on the Dollar Menu at McDonalds, it is being confused with the "Double Cheeseburger". If you, as a customer, ask for a Double Cheeseburger- you are going to be charged for a Double Cheeseburger. That is about $1.29 (give or take. depends on the franchise and the demographic)

You can be in the drive-thru, staring at that delicious-looking picture of what appears to be a Double-Cheeseburger (2 patties of meat with a slice of cheese in between) advertised for $1...and you are looking at the "McDouble", but if you don't ask for the "McDouble" you are going to get the other one- and pay 29 cents more for another slice of cheese.
As for the "Take Out Tax"-
The registers at McDonalds have 2 different "Total" keys. The one that is used depends on whether the customers is going to eat there or go. It determines how your order is prepared. You will either get a tray or a bag. It is for that purpose only. If you order your meal to stay (or "eat in") you will see an "eat-in" tax on your reciept. The tax is the same either way.

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1:40 am EST
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McDonald's benoni mcdonald's shocking service!

The service at the Benoni branch of McDonald's is consistently shocking! They have now introduced a barricade around the drive-thru. Not only is this very unsafe in this area, as you cannot get away, but it also means you cannot simply exit the queue if it takes too long. I have waited up to 40 minutes in their "drive-thru" on numerous occasions!
I think that it is ridiculous that I have to drive 30minutes to get to another McDonald's simply to get a "fast" meal!
The orders are often incorrect. The coke has often been flat. The food is sometimes stale!
I live really close, this is why I feel the need to keep going to check if service has improved... but it does not!
I think they are a disgrace to the name McDonald's, and think they need new management! Or at least someone to supervise and maintain quality!

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supergirl1969
Ashland, US
May 26, 2010 6:21 am EDT

I agree that the service, food and management of Mc Donalds is atrocious! The personnel that you speak with at the main office is even worse. I had filed a complaint about a big, long, kinky hair in my burger as soon as I bit into it. I went to the manager and she asked, "who told you there was a hair in your burger?" So I picked it up and shoved it in her fat face and showed the pig my hairy burger. She then stated that she had no idea how that could have happened. So I pointed at the the tall black guy in the back cooking burgers with a fro the size of Texas. I said, "perhaps that's why I have a f*^&^ing hair in my burger. I am white with long, straight, blond hair. I am not black with black hair and an Afro. I don't see how I could have put that in my burger myself. Then I called the 800# on the stupid bag and complained and someone called me from that same McDonalds I was just at and asked, "who told you there was a hair in your burger?" Ok These people are trying to push the buck on someone other than the ignorant people who make the freakin burgers. Scandalous! I haven't eaten at MCD in about a year and a half. The last time I was there I got a sweet tea and then threw it away because there were grinds all through my cup. Never eat there! I won't. Another time, my double qp w/cheese was completely raw! I bit into it and blood ran down my face. I threw up immediately. Then because I already took it home they refused to do anything about it. This is the worst company on the face of the earth. It promotes death, filth, bad health, stupidity, and just all around ignorance.

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Eponymous
Bakersfield, US
Mar 05, 2010 9:17 am EST

You still got an entire meal for 4 dollars and didn't even have to get your fat ### out of your car, right? Just making sure.

john7777
john7777
Louisville, US
Feb 21, 2009 9:19 pm EST

It's fast food what did you expect a 5 star meal.

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magicman
Camp Hill, US
Feb 21, 2009 9:12 pm EST

Lousy service and lousy food is the hallmark of McDonald's. I'm just amazed at the level of stupidity of the people who still give them their business. Don't like it ? Go somewhere else like BK. You'll at least get better food that does'nt taste like it came out of a dogs butt.

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8:50 am EST
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McDonald's new assistant was cheeky + refused to give me head office number saying it was against there rules

i went to mcdonalds n ordered 3 happy meals for my kids n a big mac meal for myself without seeds (of which i always get no problem of any other staff at any other mcdonalds), the person dealing with me was a new assistant (as i knew everyone at this mcdonalds as i go about 2 or 3 times every week ). when i asked for the seedless bun she came out with "what do u want me to do stand there all day picking every god damm seed of it like" i explained that i normally get it in the happy meals bun n i asked if she had a problem with me so she said "we not going to do that do you want the big mac or what" so i said i didnt want the big mac but wanted the happy meals n she replied saying that im not getting anything now with a big grin on her face n i wasnt getting served n will i just get out of the que, so i asked for head office number but she also refused this as she said it wasnt customer pollicy to give it out. So it looked like she was having a bad day taking it out on me as you could tell she was buzzing with being able to refuse my kids the food i had promised them, she was also trying to make a big deal out of something minor even the staff were looking at her like she was in the wrong

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McDonald's termination

My name is Kimberly Meissner and I have worked at McDonald’s since September 2007. Upon my date of hire I stated to McDonald’s that I have a permanent right knee condition in which it makes it difficult to bend, squat and kneel. I also asked to stay out of the freezer because my knee is not stable to walk on ice. Their freezer is covered in ice and it has no mat for you to walk on. Since my date of hire I have faced much opposition during my time there. Last year we went through a major battle because they could not understand why I could not go in the freezer despite my doctor’s note and a copy of my handicapped plaquer. I constantly told all the managers about how I have to go to pain management every month, including the head manager Ron. Ron has even seen my knee scars from my three surgeries and how swollen my knee gets a times. I did not hide my knee condition and they were fully aware of my knee condition. Things finally subsided for a couple of months; however it started again when I switched from day shift to night. Things got worse on Thursday the 22 of January which ultimately end in my termination. Ernesto was the manager that evening and around nine o’clock he asked me to put in pies. Well to put in pies you have to go in the freezer and I cannot go in the freezer because I fear for my safety. I thought he asked someone to put in pies however he came back to me in twelve minutes looking for his pies. He then got upset at me for not putting pies in the oven and started to scream at me. He said that just because I have a disability that does not give me special privileges and I am required to do everything he says. He said that he lost a kidney when he was in the military fighting war and that you do not see him getting special privileges. He then pulled up his shirt to see his scar, which I don’t understand why he did that and I thought it was inappropriate. I tried to explain again about my knee and he said he did not care. He called Dona Gay and she told him that it was okay to write me up for disobeying his orders to go in the freezer. I cannot understand how they could write me up for not going in the freezer when I have a bona fide medical condition which makes it unsafe for me to go in there. Then at 10 when it was time for me to leave I asked for a copy of my write up. He was on the computer and slammed the door to the office in my face because he said he could not think with me talking to him. Then got out of the office and told me to leave and not come back because I was being disrespectful. He then stated that I had to leave in five minutes without the copy of my write up, or if I did not he was going to call the cops. He said to get the ### out and he did not want to see me again. I just don’t understand how they can be so rude and have a lack of ethics. To me you cannot write up and ultimately fire someone if they have a medical condition for why they cannot do something. I would like to have my remaining checks mailed to me because I cannot bring myself to go there. I am very emotionally distraught over this situation because I still cannot believe someone can be that mean. I have been a model employee doing everything that I can, and all I asked was that they make some reasonable accommodations which they failed to do. I graduate in May and I was trying so hard to stick out to till then by putting up with their negative attitudes.

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timduncan86
Indianapolis, US
Jul 09, 2009 6:32 pm EDT

I cannot believe there are no comments because this is an absolute outrage. I would like to hear the conclusion, as it seems to have happened earlier this year. Kimberly, whatever ultimately happened, please know that you are far too good to work at some ###-hole mcdonalds. With all the incompetence and lazy employees that work for any fast food company it is terrible that they would have the balls to fire what seems to be an excellent employees. Stay strong and remember that you'll probably accomplish more in a day than 'ol Ernesto could in his entire life.

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Phone numbers

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