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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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8:22 pm EST
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McDonald's abusive rude awful disgusting losers and idiots work here always

i have been going to this horrible mcdonalds for years — only rude degenerates and pathetic lunatics work here — they are crazy rude... sick stupid dumb. they are abusive to customers. a rude black idiot male almost dropped my drink.. on purpose... at the drive thru and the black females there are crazy rude so are the females in general. terrible disgusting place where college trash works at... ucf sucks so does the area and the sick awful ridiculous despicable people there...

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ucfmcdonaldsemploysretards
, US
Feb 11, 2013 3:17 am EST

the mcdonalds right in front of the ucf. it is usually employed by ill educated hideous idiots maybe HS or college rejects who probably go to that crap school ucf, however I have been going to this craphole mcdonalds for YEARS. the worst part is that..for years...i have been mistreated at the drive thru by the sick crazy females that work there. it's almost ALWAYS the females..([censored]es of course), and it seems because they are really ugly insecure and fat and treat attractive women badly and are jealous. This is the norm it seems in the horrible city of orlando...lots of ugly insecure jealous peopel who hate attractive women. the females that work here are usually angry aggressive rude hostile in an this is about y way possible. at one point i stopped going here completely it was THAT bad and impossible to deal with. I was literally scared to go through the drive thru. the crazy women there would shove my food at me, be rude, give me bad attitudes, a few times yell or scream at me and I had to call managers MANY times. however, then one day it started getting better and some CIVIL normal people began working there. there is one asian girl who works there and shes the ONLY nice normal person seriously- the rest are hostile abusive psycho etc.. this just seems to be the norm with the crazy females in orlando--they are jealous rude weird, esp the freaks that work at mcdonalds or at these drive thrus. so there were these rude aggressive black [censored]es that worked there.. (this is late at night of course during the day I think its different)...and everytime i'd hand these [censored]es my credit card they'd REFUSE to stretch their arms out more...like they were wiating for me to stretch my arm out even more than I could--it was absurd.

I had to play this arm stretching credit card game and it was just crazy- but that's what you can expect from the freak nutjobs of THIS mcdonalds only. ive been to MANY mcdonalds and even with some ill service its NEVER as bad as the horrid ucf mcdonalds. so everytime I went to the ghetto UCF mcdonalds employed by sick freaks, i'd have to play this stretch your arm out credit card game with these lunatic black [censored]es which was so absurd. I was like "I cant reach my arm out anymore" (which i couldn't) and they'd say "i can't reach my arm out" which was a total lie. it was so weird and i'd have to say yes you can then they'd do it ANGRILY and then slam the door in my face. I mean really? are you joking me...this is what you find in orlando -- these mentally defective freaks who do this to people for some kind of sport.. really low vile weird sick people... the same psychos I have seen reach their arm out EXCESSIVELY for any other customer but literally just abusive to a pretty female who they seemingly are jealous of. Finally, some of those rude nasty black wh*res that work there...sub humans for sure..were really rude to me so I complained to I assume it was the manager? but really its this white trash FAT COW that works there...she is fat ugly and just WEIRD. she said to me that she didnt think the girl was trying to be rude...however I probably go to drive thrus MANY times a day and do not have any complaints except for the RUDE [censored]ES at this place. so now, everytime i encountered the fat cow -- (she claimed to be the manager but I think she was 17 or who knows what) and i doubt that thing was the manager, this RUDE [censored] literally..angrily almost SHOVES the credit card in my face angrily like "OK HERE IM STRETCHING MY ARM OUT TO GIVE YOU THE CARD".. RUDE RUDE CRAZY AND RUDE! how dare this fat ugly disgusting cow feel she can treat people this way? she ALWAYS angrily hands it to me like shoving it at me really FAR almost shoving it in my face in my car...i'd like to slap the crap out of this horrible sub human idiot. How DARE she do that to someone rather than just hand the card normally? so once i went and the dumb fat ugly white cow handed me a drink angrily shoved it at me and it had these white things in it...who knows what they were but im sure she put these specs in my drink or probably did b/c as she was preparing my drink she took a LONG time. even if she didnt she was just RUDE AS HELL AGAIN. i rarely encounter the ugly white cow white trash thing that works there but today...again i had to deal with the hideous creep. I got an item and she again took my credit card HOSTILELY then shoved it back in my face AGAIN angrily and SHUT/SLAMMED the window door as if 'GET AWAY" which is what several of those freaks do. they are SO RUDE for no reason...again HOW DARE THEY AND WHY? so i was looking back at the customer behind me...and she was SO NICE in how she handed him the card...she took it almost delicately...she reached out gave it back to him...with pleasantness...and it made me furious...that these horrible freaks that work here at this [censored]hole mcdonalds feel they can mistreat customers in this way and females for no reason. But this is nothing new in the craphold city of orlando...all you find are arrogant ugly bitter messed up demented people who are abusive and hostile towards nice kind people and they HATE really pretty women...many years ago i had MAJOR problems with this place and the freaks that worked there even knew my name and would yell out my name and i dont know how they even knew it...absurd sick people here... the UCF MCDONALDS will ALWAYS seem to employ these abusive aggressive freaks however to ABUSE a female customer for no reason and even put white stuff in her drink...these psychos need to watch their act-- who knows how they treat others and really one day someone will report this mcdonalds for the shady things it does to people...also all these inferior ugly people who are ugly in everyway possible who abuse attractive people...that's all you find in this awful city...BEWARE...

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lisa922
, US
Nov 08, 2012 9:27 pm EST

brenda is ugly white trash that lives on this website...a decrepid troll from hell. go back to hell where you came from you
pathetic lunatic [censored]

Why The Long Faces
Why The Long Faces
, US
Nov 08, 2012 2:49 am EST

And yet you keep going there.

ComplaintsBoard
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4:24 pm EST
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McDonald's employee forgot cookies

I went to McDonald's for lunch today (November 7, 2012) and ordered a McChicken sandwich, a small fry and three chocolate chip cookies.I received my order in a timely manner and the sandwich and fries were fresh and hot.However, I did not receive my cookies so I went over to the register and asked the little girl cashier where my cookies are and she told me she doesn't remember me ordering any but she can ring me up for some right now.I asked her if they will be free and she nodded her head no.I then asked her "Isn't that store policy?"She said "I'm sorry sir it's not." So I ordered my damn cookies and paid the $1.25 that I shouldn't have paid for them, received my cookies and left.
When I got home and after I ate, I called the store and spoke to the manager Miranda and told her the incident.She apologized but didn't offer any coupon, a free meal or even just cookies for free next time I come in.I'm very disappointed and will not go back to that McDonald's again!If an employee messes up and forgets something, then a customer should receive something for free.I did not!
Rodger Reyes El Cajon, CA

Read full review of McDonald's and 8 comments
Update by RodgerR72
Nov 08, 2012 9:57 am EST

*Rodger and I don't know Out in Ohio, I don't know.

Update by RodgerR72
Nov 08, 2012 1:29 am EST

How many times are you going to type the same thing?I need a job?I have a job, hon.It looks you're the one who needs one!

Update by RodgerR72
Nov 07, 2012 6:06 pm EST

I got my meal to go and noticed immediately that I did not receive them.I informed the cashier right away and apparently she didn't hear me say cookies when I ordered.She was dumb and deaf and I should have received free cookies.

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RodgerR_72
, US
Nov 11, 2012 5:48 pm EST

Well I wrote that wrong.What I meant was I should have asked about the cookies right away because I should have received them as soon as I ordered them.

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RodgerR_72
, US
Nov 11, 2012 5:45 pm EST

Uh okay Tasha11, you can think what you want.I don't know where the whole stolen car thing came from.Foxygrandma-I did check my order right away.What I should have done was asked about the cookies first since the cookies are right there when you order.I figured I would get them after I got my other items.So yes, I checked my order when I first got it at the counter.

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Still Watching You
, US
Nov 08, 2012 10:16 am EST

tasha sounds like one of the shutins from that site. she needs to be curbed and shown the door.

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Still Watching You
, US
Nov 08, 2012 10:16 am EST

tasha is trying to beat up OPs and turn this website into another my 3 cents . com.

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Still Watching You
, US
Nov 08, 2012 10:15 am EST

tasha is a liar

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angel halford
Santa Fe, US
Nov 08, 2012 9:57 am EST

I agree with others and that you don't deserve a thing. Also change your attitude. Your comments are rude and disgusting to women.

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Out in Ohio
Hillsboro, US
Nov 08, 2012 6:36 am EST
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Poor Roger, he didn't get his cookies. What is this world coming to?

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KatyLaLa
, US
Nov 07, 2012 4:36 pm EST

Whoa, dramatic much?It sounds like you had a good experience! Maybe you forgot to order them or the cashier didn't hear you.Many customers mumble things and there's usually a thousand other things going on in the restaurant and it's hard to hear.The employee even gave you what you wanted so I'm not sure why you're complaining.You just wanted something for free and decided to pick on a defenseless teenage girl.You coward!

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8:48 pm EDT
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McDonald's direspectful

We were charged $5.40 for our food. Without one of our orders we asked nicely for our fries and the girl asks: where's your receipt.? Blah blahblah Well we didn't get one. OK well she says I need it for proof. The manager laughs and says where's the receipt? ? We Just told him to ask the girl who charged us. So he says were having an attitude when in reality they had no common sense neither one. If I got 2 MC chickens and one large soda that's about $3 plus tax . Like really? So the girl gives us the fries and slams the window. Wow. Very rude of her so we said did u slam that in my face? The girl says NO DO YOU WANT ME TOO!? With all that being said and done very rude manager and employee. EXTREMELY POOR CUSTOMER SERVICE AND HORRIBLE MANAGER!

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mark keesler
Fort Wayne, US
Sep 01, 2013 10:16 pm EDT

I ordered a #13 and got a 20piece chichken nuggets..and 4doubles that were raw..and 6 mc.chickens 1 plain but all reg..and a smoothy..and they gave a mc.cafe..Im not pleased..plus food was poorly put together ..I pissed..

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10:55 am EDT
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McDonald's food health regulations and standards

On quite a few occasion's now my partner and i have brought McDonald's from the Tullamarine store and it has been disgusting. On one occasion we ordered a meal each and my burger had hair in it and my partners looked like it had been fished out of the bin, the meat patty looked like it was dipped in water and it was pink and all broken apart, that was on the same night. On another night we both ordered the same meal and both the meat patty's were half cooked. The list goes on and this is all from the Tullamarine store, i think its time something should be done about it because i will go to the health department, its unacceptable.

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Update by bec24
Oct 23, 2012 12:14 pm EDT

I've never worked there

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The Lidman Foundation
The Lidman Foundation
Lewisville, US
Oct 24, 2012 4:11 am EDT

You saw "CLAYTON NELSON" at mcds?

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RarelyComplain
Warren, US
Oct 23, 2012 12:51 pm EDT
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Your "partner"? Can ya paint a clearer picture? Ya know..how much jewelry or gesturing?
More than a few Aussies of the lets say "alternative gender" have flocked to the US Canada and Europe. Australia is a "potty" place for sure...but not too tolerant - at least not until the iiquor gets flowin and the guys are startin to pass out.

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5:58 pm EDT
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McDonald's food poisoning

On Thursday 18th October I called at McDonalds in Cannonvale and purchased an Angus Beef Burger, fries and a soft serve cone which I ate on the premises. On returning home I started suffering with stomach cramps and within five or six hours was violently ill and continued vomiting for several hours after that, so severe that my ribs and stomach are still sore today.

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Shadowharmon
Skiatook, US
Jul 06, 2013 1:21 pm EDT

I are a snack wrap from McDonald's Wednesday night. The nct day I woke up with a huge knot in between my ribs. It was so sore I couldn't even stand up. Later Thursday I started throwing u and running a fever. Not once did I have diareah I haven't crapped in three days. I can sleep now but the cramps are still there... Could I hve had foo poisoning?

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Thetruthsohelpmegod
Philadelphia, US
Oct 21, 2012 9:43 am EDT

Serves you right for eating at McDonald's

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scammercatcher
Charlotte, US
Oct 20, 2012 9:38 pm EDT

That is not food posioning... It takes food posioning atleast 24-48 hours to kick in... People really try to use food posioning way to much, and you would have had to gone to the hospital also...

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6:41 pm EDT
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McDonald's work schedules

The managers at this location are completely out of line because they are scheduling school aged kids for unreasonable hours. Closing on school nights, 8 hour shifts starting at 5 am - RIDICULOUS. The employee handbook states that one of the benefits of working at McDonald's is the flexible hours. The employees are asked for their availability which is completely ignored. What would make anyone think that it would be okay to schedule a kid for 8 hour shifts both Saturday and Sunday every weekend. Use your common sense. Not only is McDonald's killing people with their food, it is also killing their employees by overworking and underpaying them.

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**SuperMan**
Boiling Springs, US
Oct 05, 2012 11:24 pm EDT
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I seriously doubt any teens will die from being under-paid. Now if you made a reference to Walmart, I would agree that the employees life maybe in jeopardy. Check out the Dead Peasants Insurance policies through these inhumane thugs... Walmart was actually cashing-in insurance policies when their associates passed away.

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wifi8827
, US
Oct 05, 2012 9:25 pm EDT
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its a fast food job, what do you expect?

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6:54 pm EDT
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McDonald's rude manager/employee

Every time this store is visited i am told to pull forward to park. It takes at least 15 mins to get food at the drive thru. On my last visit when I asked for a manger and said I wanted my money back as i could not wait any longer, the manager started arguing with me yelling at me that I was told to pull forward. Some large lady started calling me a trick and cursing at me while the manager disappeared never to be seen again. I was called a "Trick” at least 6 times and was told that I was a horrible person. This is all because I wanted my money back. A family member went up there after the incident to speak to the manager only to hear" OH hell No" and the same large lady tried to physically lay her hands on my family member. I will never eat at this restaurant again and will be sure to write to the local news stations about this type of harassment along with every customer comment board I can find. I am very offended by this and feel like a victim.

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Update by Joe Anderson 666
Oct 02, 2012 6:55 pm EDT

Wow sounds like a great manager! lol what a joke

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grill person
Wichita, US
Jul 20, 2014 11:43 pm EDT

I just started working there an Sorry to hear these things are happening to you guys...I know That we are going through with a new system so the food will be fresh always an not just sitting in the tray for hour an then you come to old meat.. Also another reason why you get parked up front not saying that its cool to sit there for 15-20 min cause it don't take that long to cook the food...ill definitely let my General manager know about what's going on an sorry again for the troubles you have at the store... I work 2nd shift an ill try my best to make every one's food as delightful as possible...sorry again

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Mel F
Wichita, US
Jun 14, 2014 10:24 am EDT
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I couldn't Agree more! Another ruined morning due to choosing that location to get food. I'm about to quit McDonalds period! They screwed up my order after asking me to pull up. I didn't check the bag---stupid me--- until I got home and didn't have enough food to feed my family and was short of what I paid for. When I called and asked to speak to a manager I was told the person speaking was a manager so I told my issue and was asked to speak to someone else. As if a MANAGER couldn't solve a simple problem. The next guy was very rude and asked if I had a receipt. Just fix the dang order already! He called me rude and belligerent. What an idiot. I'm not going back EVER! He was about as ignorant as they come. Unable to effectively handle a customer complaint! He's a what?! Get a grip, McD! No wonder your rating is 1.5 stars on google! Never go to Harry and Webb location in Wichita Ks if you don't want to leave angry!

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Lovemusic2
, US
Oct 03, 2012 5:19 pm EDT

I too have had issues with this location and manager, and some regular staff. They are rude, and practically throw your food at you through the window and on top of that rarely get the order right anyway. Ever since they put in that stupid double drive through it's a nightmare. I too waited 10-15 minutes...when I finally got up to the payment window I told them to cancel my order because I was tired of waiting and drove off, and was followed by several other cars. I now go to the one at Kellogg and Greenwich which is much better.

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5:48 pm EDT
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McDonald's wrong order, rude service, cold food.

My partner went through the drive through this morning. Once ordering he pulled up to the pay window. They told him that there would be a wait on food as they had to make it fresh. When they bought it out, it was only the burger by itself they did not put it as a meal like he requested. They corrected the situation however when he opened up his food to eat it, the burger was dead cold and had ingredients missing off it. They also stated that they would make it fresh, now if that burger were fresh it would have been hot. On top of all that the service was slow and the service was rude. We are not happy at all. McDonald's Atherton need to pull here heads into gear. And its not the first time its happened with there order being wrong and rude service!.

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Joe Anderson 666
Wichita, US
Oct 02, 2012 7:46 pm EDT

The service is always horrible and the employees are rude!

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8:54 am EDT
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McDonald's poor customer service

The Wellsboro, PA McDonald's has some of the worst customer service of any McDonalds that I have visted.

The Wellsboro, PA McDonald's has a policy of ALWAYS telling the drive thru customer to "pull-ahead" if any item is not immediately ready and other customers are in the drive thru behind you. This would not be a real problem if they did not ALWAYS wait on every vehicle in line behind you before bringing out your food. If you order a simple small order and they tell you "We are waiting on your fries - pull ahead" you will wait until every car behind you has been waited on before they bring out your food. It is kind of hard to believe that no other customer behind you ordered fries...

If you complain you are treated rudely.

When they tell you "pull ahead we are waiting on your fries it will only be a minute" (which of course means five or more minutes while every car behind you is taken care of first) tell the cashier you would rather have your money refunded. When they tell you that it wll take a couple of minutes to refund your money, tell them to give you your food it will be faster - this will get you rude looks and comments, but it will speed up your food.

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Joe Anderson 666
Wichita, US
Oct 02, 2012 7:49 pm EDT

I guess foxygrandma and toyofafan work for the wonderful Mcdonalds! Ha They suck!

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11:41 pm EDT
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McDonald's store cleanliness & food

Hi, I would like to make a complaint about the McDonald's & Mccfe Store at Coffs Harbour South. My husband & I have just got home from a caravan trip where we visited our son & daugther in Coffs harbout in the last week of July 2012. We met our son & familhy at McDonald's South store for morning tea & we were very disappointed with the unclean state of the dining room & lack of any person cleaning it while we were there for 2hrs. As we only had one day to see our family we went away for a while then came back at 3.30pm to afternoon tea. We were totally appaulled with the service from the young girls at the McCafe counter. We ordered coffee & scones, jam & cream. The coffees were made & just put on the counter without a tray then the boxes of scones were placed beside them, we picked them up without a word from the staff & returned to our seats only to find that the scones were so hard, not been warmed & the cream was just squirted in the bottom of the cardboard box in no container. We think this is terrible. We would also like to complain about the Shift Manager of the day. His had a great head of dredlocks which was very unsightly & dirty looking & we think that this should not be the case for a food store, most places hair has to tied back & wearing a cap. It really turned us off eating there again. thank you for listing to our complaint . Kay & Allan sparrow

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MR.I.J.DALRYMPLE
NEWC, AU
Sep 28, 2012 8:22 pm EDT
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i, have been bobarded with scams, benin republic, diamond bank, sub.contractors re

mmitance, they put thier numbers in for u to chek, dont b fooled scam, inherieritence

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8:35 pm EDT
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McDonald's customer service and restaurant cleanliness

I went into the McDonald's restaurant in Paola, KS with 2 friends. I was visiting from out of town and we stopped to get a bite to eat. I ordered an Angus Swiss and Mushroom Sandwich meal. My friends also ordered their meals. It wasn't long when my meal was ready to eat. We found a table near a window and sit down. We saw a trail of ants along the window seal and several flies flying around. This was disgusting, these ants were going up and down the window as well. I did take a picture of the ants.
I proceeded to eat my sandwich and enjoy my meal and got a mouthful of mayo. I used 3 napkins to take some of the mayo off of the sandwich but there was so much mayo on it and the burger itself was really dry. I went to the counter and stood for several minutes waiting on the manager to come to the counter. Not one person came to the counter, when she was done helping at the drive-thru she immediately came to the counter and asked me how she could help. I asked for a fresh burger and told her that there was way to much mayo on this sandwich and that it was really dry. She asked if I wanted no mayo or light mayo on the replacement sandwich. I replied light mayo, so she put in the order. I overheard a cook in the back mouth off and say, "well, what do they expect" I felt that this was directed about me and although more than one time and more than one person said easy or light mayo, the second sandwich had none. I don't like to complain in restaurant but I really felt that I was belittled for asking for a replacement sandwich. I absolutely will never step foot into this particular mcdonald's again. I have never been treated with such disrespect as a customer. The manager did attempt to resolve this problem but the cook was mouthing off after being corrected more than once. You can believe me when I say I will pass the word around about this restaurant and the cook named Clayton Norcross.

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Jeanne Lucas
, US
Mar 27, 2019 9:04 pm EDT

McDonald's in Lisbon Falls, ME is my regular stop for an ice cold Dr Pepper. They seem to have a problem keeping help and the window at times can be very backed up so I go in. 2 days ago I went inside because it was quicker. When I got my drink and went to take a cover out of dispenser I realized how disgustingly dirty the dispensers were. The idea is better sanitary conditions and they were so dirty the doors were sticking defeating the purpose. The whole area was dirty.
Tonight I stopped at the Lewiston McDonalds I don't like the parking lot but I went in and was amazed at how much cleaner their drinks area was and I complimented a woman who was there cleaning a already clean area.

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Molefe Mkhalali
, US
Nov 01, 2016 12:35 am EDT

Mcdonalds in vereening town serves people purchasing in the drive through in old dirty boxes, i experienced this in the morning and was also given attitude by one off the staff members as she denied that the packaging given to me was clean and new, can the be somthing done about this otherwise people will get sick or worse

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11:47 pm EDT
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McDonald's raw chicken

Went to Mcdonald's order 2 Big mac's for wife and I. order chicken for my son. Got home, Open the chicken.. It was Raw. See photo. I called them up spoke to some lady. See was mexican and stated she she didn't understand me and hung up on me.
Lucky my Son did not eat it cuz he would of been sick. So please people if you order chicken for them or anywhere else, check it before you decide to eat it.

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McDonald's order messed up

Last April we went to this McDonalds and part of our order was two fish sandwiches. We arrived home opened our food to eat and there was no fish on our sandwiches. We called, complained, and they offered to give us two more fish sandwiches...everyone else had finished their meals - WHY BOTHER. So, we avoided this drive-thru restaurant (until today, MISTAKE #2!).
My son wasn't feeling well and I ordered him a Southern Style Chicken MEAL to get him fries (which he was craving since he had been sick) and he agreed to eat some chicken to have something on his stomach. I also order two Big Macs.
Obviously, we got home, unpacked, NO FRIES. I called and they offered to give us order of fries however, the drive and the time really wasn't worth it for two dollars worth of fries - IT WAS WORTH IT WHEN I WAS THERE! I called and the lady was nice...just as the last lady was when I complained about the fish sandwiches. I avoid Edgewood McDonalds so much I couldn't even ask them to take my name and information as I really really really don't ever want to go back there. It's unfortunate that I only live a few miles from there but I drive several additional miles to go to another facility. I WISH THEY WOULD SIMPLY GET THE ORDER RIGHT?!?! I don't ask for much!

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Jenny Hadorn
Erlanger, US
Aug 29, 2012 9:21 pm EDT

Why should I check my order. They should get it right, and I don't make mistakes ever because I am cautious. As for when when my son makes mistakes I smack him and tell him how stupid he is. I only wish that the employees were seven years old as well so I could do the same to them.

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Sheriff's Aunt
Cambridge, US
Aug 29, 2012 6:29 pm EDT

"Maybe you can check your order before you leave...odds are you are not the only people they are serving and they are human and make mistakes " And maybe you can get off your high horse and stop allow this site be what it's supposed to be.. A consumer complaint site. Not a site where members attack the posters like a pack of hyenas.

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McDonald's terrble serive, terrible food.

Hello There! I WAS a regular customer at the Douglastown McDonalds seeing that I am an employee at the mall just steps away. After my shift at work my boyfriend, myself and our two little girls usually go threw the drivethu honestly I don't think theres ever been a time they haven't made a mistake! Every single time we go thu we always end up with a mistake. I have celliac which means I can't eat flour so I purposly ask for a burger without the bun & I always repeat it to make sure they understand.. & everytime I end up having a burger on a bun and the [censored]tty thing is I can't remove the patty off the bun, and eat it cause its contamminated my meat can't even touch bread.. soo numourous times I had to go back in & get them to do it right.. They are never nice, most of them act like they are made to work there. I noticed some of the employees are confused and very puzzled! They never smile, no nothing.. not even a "Thanks". After having sooo many mistakes with the Drive Thru we resorted to going in and ordering so we could make sure things were right.. They got it right yes, most of the time.. but the customer serviice is terrible half of them don't even know what there doing.. After putting up with wrong orders & terrible service my boyfriend and I have fount a new place to go to grab foood.. They offer gluten free buns, and they are happy to see us! After everything we went through I was hoping that maybe we could at least get a free meal or something.. maybe we could give them a second chance.. If not thats ok too, I just want to let the company know what we've been through so hopefully they can make some changes sooo others don't have to go through what we went through. Thank you for your time.. Amanda Marsh

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Update by Amanda_Marsh
Aug 20, 2012 4:35 am EDT

I thought this was where I could email the company not a complaint for the world to see..

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monica davidson
Chicago, US
Aug 20, 2012 7:52 am EDT

No sense I am 47yo.

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McDonald's employment

I had worked for McDonald's for about a year and three months. I resigned of course. Well as everyone all knows that this is the worst place to work for, but no one knows what we did there. I was kinda scared to post this at first not knowing how far this will go, but then again this is the internet and the internet is public. Anyways! I had work there for over a year. The first thing that sucks there is the scheduling. And if your an employee at McD's than your probably laughing right now because you know how bad it is. Basically, you give them your availability when you're hired. That availibility will stick with you for about 3 months tops. I say 3 months because there are over 60 employees that they have to worry about and so on. They DO NOT care if your in school (high school or college). They will still schedule you to work on days when your at school. I don't know why but they just do that. I was scheduled one time, my senior year in high school at 2:00pm and my 6th period wasn't over until 2:30pm. Well I called them before that day and they were getting all frustrated, and pretty much when you call a day off, they will give you lesser hours because they assume that you don't want to work there. Only dumb thing was is that I was in freakin school! High school! when the law says I have to be there. That outta tell you something how idiotic those managers are. And another thing about calling off. If your sick, like fever, sorethroat, throwing up, etc... GO TO WORK! If you call off for that then they are going to want a doctors note. Who would go schedule an appointment, pay 15 or 20 bucks (if insured) for a fee to see him and ask for a note because your genuinely not feeling well. They will never understand that and will not compromise. You are warned!

Secondly, pay raises. There is a slight chance that you will get your performace report. A performace report is something you get through McD's every 6 months of working there. Depending on how good of a job you are doing they will score you. The lowest score will get you a 10 cent raise, then if scored a little higher it will get you a 15 cent raise to a max of 25 cent raise.Surprisingly, I got mine when there were people who were working there for like 1 to 2 years and never had one. I had a 10 cent raise and never officially saw it on my pay stubs. I didn't really care anyways and I still don't. This is for your expertise.

Now in this section I am going to talk about the work. Everyone has their own work station. Whether it's making fries, working the grill, working on table (making food), or working register (which is a ### by the way). Back drive thru was the hardest because at the store I was working at, we would get busy like crazy, especially on holidays. It's pretty much multi-tasking like a motherf*****. But it's better than front counter register because if someone yells at you, it doesn't piss you off too much because you can't see their face. As far as cleaning the dining and kitchen area, it kinda sucks. Just do a half-### job and they wont care. With every other work station, it's not too bad.

Now. In this last section. This is the part I was scared to post in the beginning, but I don't care now. If someone aproached them with this then they will just deny everything. I'm going to just lay everything out there now. We smoked weed alot with the managers and crew. Usually in our cars or the big dumpster area. The managers I smoked with went by the names of William Velarde and Eric Montgomery. William would usually smoke while he was on his 10 or his 30 min break. Other co-workers I smoked with went by the name of Ashley Hernandez, Terrance Martin, Jose Rios, Dylan George. Also a manager by the name of Connie Carr once told me that she got one of the crew members drunk off of four lokos outside the store. And this crew member was under 21. William Velarde had an affair with an assistant manager by the name of Andrea Salazar, according to Arnita Jacob who secretly heard them talking. We would drop food on the floor and pick it back up and serve it to poeple. If a cheeseburger or hamburger etc... got old, then we would put it in the micorwave and heat it up and serve it out. If the meat was old we would serve it anyway. No one ever noticed unless the bun was hard. No one ever washed their hands. The company will tell you that their first rule is "cleanliness" and will say that all employees are required to wash their hands every 20 mins. And will also say thats expressed in training new members so that they will know. But in reality no one ever did. Only time they washed their hands was when they were going to eat their own food on their break. Other then that we served you guys food with dirty hands! Haha! Ok not funny. We didnt even care. I think that is pretty much about it. It was pretty much a ### place to work at. If anyone wants to work fast food I would say go work at In-N-Out. I have friends that work there making 10 an hour and they love it there. Case closed!

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The Ogre
Shrekville, US
Aug 20, 2012 5:37 am EDT

Way to be a ### and rat everyone out.

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sammycat13
, US
Aug 19, 2012 6:45 am EDT

I worked at McD in 1969. Back then, they only hired males and the food was free on your breaks. But, they still played games with your schedule and constantly cut your hours. There were times when they sent employees home who arrived to begin their shift because of overbooking. No pay raises and the shift supervisors were little dictators. The Corporate executives and franchise owners did not care as long as the money rolled in. Sad, how little things have changed over 40 years.

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McDonald's always wrong food!!

First of all last week my daughter asked for 2 fish filets, with extra sauce, and shredded lettuce. Along with fries, smoothie, and a drink. Got a chicken sandwich without anything on it, and one filet without anything on it, and fries were old, and whimpy! Plus no receipt. I called, and explained to the manager. They said they found the receipt, and we could come in and get 2 new meals anytime. My daughter comes in a few days later, and only able to get ONE meal! Then today on 8/14, She requested a wild berry smoothie, fries, and 2 filets with extra sauce, and "shredded lettuce". They gave her a Cherry berry chiller, and the filets had One big leaf lettuce on it instead, even though the print out on the box says Shredded lettuce. This is quite frustrating to constantly have bad customer service! I filed a Feedback complaint online at Mcdonalds.com. This needs to change, or we will never go back!

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McDonald's found maggot on food

I purchase two deluxe breakfast, sml orange juice, sml wlbry smoothie before my sons dr appointment before 10:00 am today 8/3/2012. My son, daughter and myself drove to the dr office and started eating the breakfast. My son curse out a bad work and said (What the f) a maggot on my food! My daughter and I spit out our food, couldn't go to mcdonald's, because my son had his dr appointment at 10:00am. After the dr visit I did drive back to mcdonald's at 12:00 pm, to get my money back and write a incident report. Which the manager refuse to give me a copy off. My son eat's very much, but do to this incident he has lost his appetite this whole day just wanted to sleep. My daughter and myself also has lost our appetite; due to this un sanitation situation.

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McDonald's happy meal

I take my son to McDonald's after football practice every week but upon arriving I order my sons happy meal but with no yogart because he can't eat dairy other McDonald's will give him the small bag of fries and no yogart. This day I go in and the employee told me that the store manager said that I can't change the meal that I have to take the yogart and pay extra for fries. Now for the sake of a small fry they have lost my business for life. It is a medial reason my son don't get yogart not choice I think it is disgraciful that a store can continue to be in business and just not care about their consumers. (The employee agreed with me)

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Update by bazzaa
Jul 28, 2012 6:48 pm EDT

Tasha should get a clue a read I said after practice not supper if you are too lazy to fully read a message fully don't comment

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*littleshorty*
Tempe, US
Jul 28, 2012 8:57 pm EDT

Tasha, why don't you learn how to behave appropriately before you preach about spelling and grammar.

chocturtle
chocturtle
n/a, US
Jul 28, 2012 11:00 am EDT

This author had posted a complaint that had the same issue, seems like all Mcdonalds are doing that now. McDonalds — substitutions

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McDonald's ugly skinny white trash nasty drive thru worker, mean abusive crazy

the UCF mcdonalds always has filth evil mean people working there. There was a really UGLY SKINNY hideous white trash nasty female working there at the drive thru. She was rude to me and my friend. She aggressively shoved our food at us and drinks and gave us a bad attitude. Why does mcd only hire these degenerates to work for them. these sickos shouldn't deal with people at all. this ugly trailer park freak should be whacked.

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McDonald's older children bullying toddlers

I live in Pittsburgh, PA and just recently I took my 3 year old to a McDonald's in Shaler, PA which is about a 5 minute drive. While we were there in the play area, there were 4 boys between the ages of 10 -13 years old that were terrorizing my child. I became angry because the parents did nothing to correct their children. When I yelled at one of them(the youngest about ten) he started to cry and asked him to stop the mother yelled at me. She then informed me that they were only terrorizing my son because my son bit one of them. My son is three and three year old's bite when they don't get what they want. I felt like biting them but I would never touch some one's child. The play area is very poorly designed, that once children are on top in the play area there is a partial wall that hangs down and blocks the view of the children playing. I am angry because older children run rampant in the play area and management will not do anything to stop it from happening. This had happened once before and now I refuse to go back to that ### hole ever again. To see a small child being bullied is horrible beyond words, but when management will do nothing to prevent it is beyond horrible.

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Update by mrsfrannie48
Jul 21, 2012 10:23 pm EDT

The two posters above me obviously have no children of their own. Three year old's bite. It is a developmental stage for them since they can't communicate what they want properly. A ten year old can. I admit I should not have used profanity towards a child, but these kids were terrorizing my three year old for being a three year old.

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CassieBlue
Davenport, US
Sep 22, 2012 8:41 pm EDT

Actually, the containers of sauce cost more than the nuggets, so I've heard from my manager. Apparently, each nugget is only worth about 6c while each little cup of sauce is worth 10c, so each customer gets up to 4 for free, then pay for the rest. :p.

I'm surprised no one complains for paying $2.79 for a 6 piece nugget, while a ten piece is $3.99, and a 20 piece is $4.99, that seems like a bigger ripoff.

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father of triplets
Rosemary, CA
Jul 21, 2012 10:20 pm EDT

Maybe three year old children still do bite for attention, but they usually stop that behavior before three years of age. If your son is biting other children he should be removed from the play area until he can play fair. While an older child would tell their parents if some three year old is biting them a ten year old does not think of this solution, instead they defend themselves. Three or not your child should be removed from the playground if he is biting other children.

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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