McDonald's
reviews and complaints

i was given two mcdonalds gift cards. one was ok the second one i used i had purchased 2 coffee and muffins coming up to less then $3.00 before i left the restaraunt i ordered a big mac combo to take home to my son they told me the cost would be $5.00 on top of the remaining gift card when i got home i realized i should have only had to pay around $1. to 2. extra i do like mcdonalds and my sister in law and i go there every week for a coffe and muffin but i will not purchase a gift card i am not the only one to have this happen to them it is a small amount but if you get several of these you are making more money thank you for taking the time to listen to my comlaint sincerle pat lutz penetanuishene ont L9M1A4

When you see a big mac snack it shows two pieces of meat that are the same size. When you buy one you get a snack wrap with one piece of meat. I sent one back and they cut the piece of meat into two pieces and handed it back to me and said they do not do two pieces of meat anymore. This has happened at more than one location and I will never get back there again. I asked for and received a refund.

On the 14th JAn 09 I place an order with one of yr employees at Mcdonald Eastgate...He got the order wrong by giving me a milkshake instead of the coke with the Mac Meal...I then explained to him that he got the order incorrect as I had ordered a Mac Meal and to milkshake and I did not ask him to swap the coke for a milkshake...he became rude, irate and disrespectful..."saying that I should have opened my mouth and so"... he continued being ruse so I asked to speak to his Manager/Supervisor. Carmaine ( Supervisor) came out and I explained the entire situation to her. He continued being rude and disrespectful in front of her, she could stop him. Customer service lacks in your Eastgate branch and please try to change it.

On my last visit to one of your stores in Johnson City Tn I was charged $.025 for a glass of water. Is this now a company wide charge or just this unit? As the largest restaurant company in the world its a shame to charge for a glass of water. Did the cup really cost you that much? Next time I will bring my own cup or maybe I'll just go to another restaurant and no longer be a McDonald's customer. By the way I have been a customer since 1958 in DesPlaines Il where Ray Kroc opened the 1st franchise unit.

Here is a 2 part complaint about McDonald's service and how nasty the place is.

1.Germs -
There are always flys in the building.The tables are never cleaned and you gotta get a manager just to have 30 seconds of work done.The bathrooms are filthy and there is always stuff no the floor.

2.Service -
They are always in a rush and never stop to take my full order, This happend many times.They always forget to add something which makes us go back and wait in line for another 5 minutes just to get 1 - 2 items.They always forget to remove things like when we want no onions, they always keep the onions.

I dont see what the rush is.Its suppose to be Service for a reason.Take your time and make sure its perfect before you send it off.

Ok now this is the worst service I have ever received through my entire life, on Sunday we went to Mcdonalds for ice cream, as soon as we entered the drive though we waited for the woman to speak through the speaker box that says 'order here' we waited and nothing happend, so we assumed it was faulty or no one was around and drove on, as we reached the window the young girl with no manners and respect for others told us she's not taking our order and we should drive around again and place the order to the speaker box, she told us we were lying about the speaker box, she rolled her eyes contiously and was extremely rude!]

I couldn't believe she called us liars, we told her she needed an attitude adjustment but she seemed to dissagree, I will never put my foot in your place again!

and that's not all, we got the wrong ice cream and when we mentioned it to the lady at the next window, she went on and on and told us no, it is the correct order! and after much struggle we finally got the correct ice cream which Im sorry to say wasn't worth all that effort,

STREET VENDORS HAVE MORE RESPECT FOR THEIR CUSTOMERS, YOU NEED TO FIX YOUR STAFF OR REPLACE THEM.

Stood in line inside for ten minutes (only two people in front of me). My wife went to save a table while I ordered. Ordered two biscuits and gravy, orange juice, hash browns and 2 burritos. I was still waiting for my order after at least ten other people who had ordered after me and they had already received theirs! Tell me, how long does it take to grab a couple of orange juices out of the cooler and dump some gravy over some pre-made biscuits, deep fry hash browns and microwave some burritos! Especially since they have these items going in and out of the cookers all the time. I told them I wasn't waiting any longer and demanded my money back. Went to the Waffle House and order two All Star Specials and was eating within 7 minutes. Wasted at least 40 minutes of my time at McDonald's and sent my blood pressure through the roof!

i have wrote to mcdonalds with the complaint of accident i had and never heard from them i am descusted i had accident where plastic sheeting was unsucure in female toilets swansea took my nephew 4 yr old to the toilet and the plastic sheeting fell i put my nephew to the side and had to catch the plastic sheeting before it caught my nephew my arm was cut all by the sheting and i sufferd bad for a while with pain and sorness my nephew is terrified to go or even look at mcdonalds and also has night mares i am descusted by the way i been treated left all scars to my arms and never ever have anyone even left me email of complaint i am not leaving this matter go if no reply i will be seeking legal advice today thank you

Over the past 8 years I have seen one of the busiest McDonald's stores in the country gradually decline from a stellar success into a dirty embarassment. I will list a few of the things I have experienced here:

1) Yesterday I was given re-heated Mcnuggets again. They were dark brown, dried out and tough. Generally I have found about a 25% chance of being given re-heated or cold McNuggets, last night's were super bad.
2) The staff are SLOW. You must just see it for yourself to believe it.
3) Last week I ordered 2 McFlurries. Staff saw nothing wrong with simply dumping the Oreo cookie powder on top of the ice-cream as the mixer was broken...!
4) Drive Thru - The slow service here is unbelievable. And every drive-thru customer gets greeted by a host of beggars. Charming . Staff are often missing from the "Order" and "Pay" counters despite a queue around the block. Bad planning and chaos in the kitchen makes things worse.
5) Bad Hygiene and dilapidated appearance. That kitchen is a mess.
6) No Menus with calorie info. Even the serving tray liner with the summary info printed on the back is a rare find.
7) Permanent queues. Irate customers. Seems there are NEVER enough cashiers.

I began placing an order through the drive-thru & had to repeat &/or correct it 3 times because server kept interrupting me. Drove to the window to pay. The bill was $16.23;I gave her a $50.00 & told her, twice, that I had the .23 in change; she did not pay attention, continued to make change & handed me change. I was still holding the .23 and told her I had the correct change as I wanted all bills. She said in a hateful tone "Well, I've already shut my drawer." I replied "you should pay attention to your customers." She got angry & yelled "F*** you, b****!" When I reached the second window to get my food, I asked for the shift manager & told him I was angry & she shouldn't be allowed to talk to customers like that - HIS reply was "I will have to check that out with her." HE NEVER OFFERED AN APOLOGY! He just kept saying he would have to check it out with her. I asked for his store manager's phone number & his district manager's phone number. He gave them to me & walked off. I asked another employee for the girl's name that yelled at me; she then came up to the second window & stated her name was Viola and then said "So, now can you move and leave so we can serve other people!" in a very hateful tone and with a smirk on her face.

This sort of behavior by an employee is unconscionable. I am offended, & since we live in a small town, my daughter, who was with me, feels very threatened that this employee may retaliate! All we did was order hamburgers and we were abused and assaulted and treated in a degrading and insulting manner! This was the store in Roswell, New Mexico that is shaped like an alien ship - the only kind in the world - unfortunately, it is also the only McDonald's in the world where I've been cussed at and the manager treats me like I am the problem. Never again will I darken the door of McDonalds and the very sad truth of this matter is that I am certain NOTHING will ever be done about it and these sort of people will get away with it.

McDonalds has coupons out Buy One Get One FREE...

I ordered the same on multiple occasions and have been charged 3 different prices? WTF. I complain and I get the standard. This is what I was told to do.

I order a McChicken COMBO, that should be around 6.70 with tax and ask for a 6 piece as the free.

Well the charge each item out separate than just discount 2.21... WTF I am not getting a second free as the coupon says. I am only getting 60-70% off the second.

I think they think we can not do MATH and are STUPID.

Ken McPherson
[protected]@yahoo.com

I challenge McDonalds to ACT Respectfully and correct this as STORE Staff wont.

The Mcdonalds in Rome, GA on Turner Mccall Blvd. is so nasty it needs 2 be shut down. The employees are rude and none of them speak english. The place is dirty all the time and the playground never gets washed. We used to go often now we go to Dairy Queen. I wish the health dept would step in and fire everyone and start the place over. Clean place. Respectable employees. Good food is what we want

I stop in about 2 to 3 times a week on my way to work at the SR 26 location in Lafayette Indiana. It’s usually between 4:30am and 5:00am. In the last month’s time, they have maybe had the signs in the drive thru switched to the breakfast menu maybe twice. This is so aggravating to not see a menu when I pull up to the drive thru. Lately, I have just been leaving as soon as I see that it's not been switched. If they don’t think it's important to make sure the customer can see the menu, then I guess they don’t need customers! I don’t have any problem with the food quality. It’s actually pretty good. I do get shorted something (usually the hash brown) once in awhile and don’t notice till I’m at work. That’s not as big of a deal though. Please get the lazy workers to change the drive thru signs when breakfast starts and ends!

The McDonalds on Albany Avenue in Atlantic City New Jersey is running a towing scam. They have signs saying Patron Parking Only or you will be towed, but on a few very small signs, most posted below eye level and behind parked cars, at the bottom (not all of the signs) it says "Dine In Customer Only Parking" - 45 minute limit. I ate at McDonalds on August 31, 2008, walked across the street and when I returned a few minutes later my car was being towed. I couldn't believe it? I ended up being out $80 and I am sure that the Manager of McDonalds and the Towing company have a scam going on. I saw several cars being towed from the lot, and a few angry patrons, just in the short time I was trying to sort this out with the Manager who wouldn't be budged. I wonder how much he's (a Mr. Tuliano) raking in for this - a lot I expect. The tow truck driver looked like his twin and he wouldn't give me his name.

I'm complaing about the rude behavior of one morning manager at the McDonalds in Richlands VA. I went in today and I over heard a manager saying that she was sick of one of the employees and that she wished she could fire him. This was supposedly over not having enough food in the cabinet. However, other employees stated that the cabinet was well stocked and that there was a rush on the product that the manager was complaining about. Also this manager is always mean, short tempered, and very rude to employees and some customers. What has happend to survice with a smile?

Waiting for our flight from dalaman airport in turkey to uk, our two kids felt a little hungry so they brought 2xhappy meals from mcdonalds my kids came back with the change after eating the meals, on counting the change and checking the prices we had payed £15.00 FOR THE 2 HAPPY MEALS In uk it only costs around £4.00 so how can they justify charging so much.

I visited Mc Donalds today and ordered in the drive through the guy took my order and asked for $5.50 for a happy meal i told him its not possible and than he called someone and than told me its right now.
i asked him politely was he a new staff in return he replyied to me he's been working for 2 1/2 years as he was annoyed me asking him that question.
as i was about to go to the next window he banged the till and said f... off.
I moved to the next window and told the manager about the way i was been treated, the manager told me to park at the waiting area.
I was fumed up as the manager named kristy as she approached me. she was smiling instead and told me to calm down and told me that i abused that guy who was taking the order.
Instead of apologising the manager was taking the staff side and refused to listen and instead threw the happy meal on my window and abused me.
i felt like getting down and punching the manager but was pulled back by my wife.
the toy hit my 5 year old kid who was sitting on the back seat and was traumatised with the managers anger and abusive language and was crying constantly.

is this customer service? Is this what you get at MC Donalds?
does MC Donald sell food or Attitude?
My son never ever wanna go to MC Donalds again ... said in tears.

please check the video recording at MC Donalds on 4th january at 6:30pm will prove everything.

way to go MC Donalds well behaved staff specially managers Bravo Bravo.