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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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9:56 pm EST
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McDonald's food and service

My bun was semi hard and my fries tasted a little old. The young man who delivered our food didn't even smile or say a word. I asked him to bring me a large cup because they forgot to put one on the tray and I felt it was bother for him. This McDonalds is by my house and I have no problems with the morning crew but the service for the afternoon crew isn't so good. I am not a complainer at all but for the prices we are paying now I think a fresh bun and fries isn't asking for to much.

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8:11 am EST
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McDonald's unauthorized credit card charges

I visited a McDonald's restaurant on Feb. 24, 2018, and bought a meal with a Mcchicken, fries, and a drink, and another meal with a piece chicken nougats, fries, and a drink. The total of this meal came out to 15.20 Euro, which is 18.75 dollars. I placed this order on one of the electronic machines in the restaurant, and my card got declined two times. Then, my friend who I was with tried to use his card instead, and his card got declined. Then we were brought up to the counter where we were told we still had to pay, so I used my card again, and my card was then accepted and the payment went through. I still have my receipt to prove the transaction. Now, looking at mine and my friend's credit card bills, I have been charged THREE times for this meal, and my friend has been charged ONCE. That is a total of FOUR times that there were charges incurred as a result of this McDonald's broken ordering machine, and then the employee not knowing how to fix it. In total, that is 60.80 Euro (75 Dollars) that my friend and I have been charged. This is absolutely ridiculous, and these extra charges must be removed immediately. I specifically went to your restaurant because I cannot afford a very expensive meal, so do whatever you need to do to remove these charges because I am not paying for them. This is hands down the worst experiences I've had at a McDonald's, and it is unacceptable.

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12:48 pm EST
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McDonald's customer service

This is the 2nd time I have sent you a complaint on this certain location. I told you the first time that I would never be back. I gradually after some time passed started going back with full regret! Your manager is very rude to the employees and to the customers! One morning I ordered 4 egg and sausage mcgriddles and come out the drive with only a burrito. I took it back and didn't say anything other than that's ok it happens. Today I ordered a big grand big mac meal. Come out of the drive with everything I thought until I opened the box. It was some kind of bacon cheese burger with fried onions. I was just going to eat it but thought to myself, "today is my birthday and I am going to have what I ordered." so, I went back. The manager started sneering at the employee and told her just look what y'all are doing - just want you to see for yourself. I told her that this was the last time that I would be back that my order gets screwed up on a regular basis. I also told her that it was "b[censor]t". She says, "ok and yes it is." then she proceeds to tell the lady, "now I am being cussed at thanks a lot" in front everyone. Really? It was a mistake yes but to sneer at your people? Come on. Maybe everyone is having a bad day but dang. Customer service just craps! Done! I will be going to idabel mcdonalds for now on!

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11:42 pm EST

McDonald's cleanliness and food quality

I witnessed a worker drop the chip server on the floor to pick it back up and start serving chips with it ...
I ordered a family box for $19:95
I ordered 2 big Macs 2 cheese burgers to receive 4 cheese burgers it is supposed to come with a 2 the family chips it came with 4 small chips which were about half full, dripping oil and cold . I would appreciate it of my problem was rectified as I spend a lot of money there, and I'd be keeping a good eye on what Ur staff do with the utensils

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11:27 pm EST

McDonald's service

A lady named Patricia pushed an employee for getting my order right but i said it was wrong because the order taking lady took it wrong. He kindly said he was going to make it but while he was doing it the lady yelled and pushed him because he was supposedly wrong. This is not the attitude a person should take especially the way she did. I dont know how the rest of the night for the guy went and I feel really bad.

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Update by Katherine6406
Feb 23, 2018 11:28 pm EST

The order taking lady and the lady who pushed the guy were 2 different ladies.

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11:10 am EST

McDonald's customer services

[protected] store in 11990 sw 8st I going by drive thru x years breakfast time great team .I went saturday afternoon around 4 :00 pm I went to cashier do a orden he tell me I have to do in screen is mandatory I say is empty store I dont like use screen she tell me manager regulations o no service I speak with manager in that moment she say only I have service is do by screen is new reg by mc donalds . I ask she dont care to lost customer is she say nothing cant do screen o go. I left when to BK. Good customer services face to face w a person no computer . I REALLY dont understand screen orden is mandatoryi work x a company customer services and clients have to be #1

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7:42 pm EST

McDonald's disgusting workers

On 2/18/2018 at 540pm I went to my local mcdonalds (#3397). While I was there, approximately 30 minutes waiting for my food, I witnessed a worker taking a dirty trash can from under the front counter, set it on the front counter beside the registers, pull out the dirty bag (I have a picture of this), put in a clean one, set it back under and then pick up a togo order and hand it to a customer. He did not wash his hand or the counter. The cashier took our money, then handles the fries and other foods without washing her hands! There were at least 4 food mix ups while I was waiting. I was so disgusted I threw my food in the trash and went to wendy's. I wouldn't even give that mess to a beggar. This is totally ridiculous!

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6:37 pm EST
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McDonald's customer service

On Feb.19 I stopped at the MacDonald's in Bolivar TN 38008 and ordered a med. Mocha Frappe and paid my $3.50 at the first window. There were two cars in front of me. The first car moved fairly quickly. The second car took forever. I waited for at least 10 min. Or more in line for this car to receive their order and then waited some more as they were handed a second order. When I finally got to this window there was no one there. I finally got out of my car and knocked on the window, there was a person with a pencil and pad in her hand checking something and she completely ignored me. Finally someone opened the window and I told them I had been in line for well over 10 min. By this time. She said to me "don"t holler at me I just came on duty." I apologized and asked to talk to the manager who happen to be the same women with the pad and pencil when I knocked on the window the first time, she heard the whole conversation and still did nothing. By this time I was so angry I said "forget it" and drove off without my order or my $3.50. This McDonald's is known for poor and slow service. I know you could care less but I will be going to Burger King in the future.
Margaret Bennett
[protected]@gmail.com

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Update by 7comanche@gmail.com
Feb 19, 2018 6:40 pm EST

On Feb.19 I stopped at the MacDonald's in Bolivar TN 38008 and ordered a med. Mocha Frappe and paid my $3.50 at the first window. There were two cars in front of me. The first car moved fairly quickly. The second car took forever. I waited for at least 10 min. Or more in line for this car to receive their order and then waited some more as they were handed a second order. When I finally got to this window there was no one there. I finally got out of my car and knocked on the window, there was a person with a pencil and pad in her hand checking something and she completely ignored me. Finally someone opened the window and I told them I had been in line for well over 10 min. By this time. She said to me "don"t holler at me I just came on duty." I apologized and asked to talk to the manager who happen to be the same women with the pad and pencil when I knocked on the window the first time, she heard the whole conversation and still did nothing. By this time I was so angry I said "forget it" and drove off without my order or my $3.50. This McDonald's is known for poor and slow service. I know you could care less but I will be going to Burger King in the future.
Margaret Bennett
7comanche@gmail.com

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12:05 pm EST
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McDonald's stanford, ky mcdonalds management and employees

I don't often get on social media to complain about a business but I think today was "the straw that broke the camels back" with Stanford McDonalds restaurant! I have been going there almost daily since they came to Stanford but over the past several months I've noticed that there service has been going downhill! Don't know what has changed with the management but LACK OF ATTENTION toward their customers and the product they are producing has declined! I have noticed that when you order through the drive-thru and sitting several minutes before finally getting to the pick-up window then you most always are told to "pull up" and we will bring your food out to you and then almost immediately when you finally park your food is brought out! In the meantime You food they have given is becoming cold! Today I ordered breakfast and an iced coffee. I was given my food and told to pull-up and my coffee would be brought to me! I ask the attendant at the window if she could dispose of another McDonalds cup for me and was hatefully told she was not allowed to but there was a trash can "on the other side of the building"! I'm in my car driving through the drive-thru? After pulling up for my coffee a manager brought it out and as I tried to express my displeasure with there service she told me to have a good day and turned and walked off! This was totally VERY RUDE of a "manager" and totally unacceptable! That manager had no personality or willingness to help solve the problem! I have experienced several problems over the past few months! Getting home with food that I did not order is one of the biggest problem! I have been trying to check my food when I receive to make sure it is correct and told to pull on up there are people behind me!
I think this will be my last trip to Stanford McDs for a while! Obviously neither employees nor the management no longer are concerned about the satisfaction of their customers! We have other restaurants that I'm sure would be glad to have my business!
If anyone else has experienced problems with Stanford McDs lately I would be interested if you have successfully solved the problem?

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7:07 am EST

McDonald's drive through wait and order messed up

2/15/18 @ 10:35pm I went through drive through and ordered my food from that time till I got my food which was 10:55pm the whole time there was only 2 cars in front of me. 20 damn minutes for FAST food. Should have got my meal for free at that point then I gave them the benefit of a doubt and tried the breakfast 2/16/18 7:18am and the drive through was fast but I ordered a sausage, egg, cheese McMuffin meal and a busciut egg, sauage, cheese meal also I got almost home and they gave me the wrong items that I ordered. I got McMuffin with ham and the other sandwich was wrong also. That was a McMuffin egg, sausage, cheese instead of the buscuit sandwich. So all in all a reall [censor] experience within 2 days!

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7:26 am EST

McDonald's poor hygiene

Chamonix France. Dogs and wild birds in restaurant. We had food poisoning 48 hours after eating here. Birds flying around defecating on tables. This is totally unacceptable food hygiene standards which I would not expect from McDonalds. My mobile number is +[protected] and I have posted the video showing the dog and birds flying in your restaurant perching on lights above people eating.

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10:38 am EST

McDonald's plastic in the sundae

I bought hot fudge Sundae at the Glenview (Milwaukee ave). I ate sundae and I just found some kinds of plastic rapping thing on my mouth.I took a picture plastic things. So I went to Mcdonald and I told them. Manager just came and he didn't say sorry and just 'you want other one or pay back?' I never don't want eat sundae again so I said just give back 1.56 dollor which was sundae price... I know Glenview(Milwaukee store) employers are very rude (two weeks ago I bought three combo and one Burger, they just give three combo, so I went to store again and they said that they put the burgers in the paper bag... she didn't say sorry, so I called manager and I got another burger). I was not feeling good about this. I am working near that store, so when I went to go out to cover a story, I went to Mcdonald many times. I feel that I am a asian woman, so I am not good at English, so I feel that they just disregard. I am so angry about this situation.

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12:18 pm EST
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McDonald's wait time/ consistently terrible service

Today at 12:24 in the McDonald's drive thru I ordered a lunch, and after the customer service person being extremely rude they asked me to pull aside the sandwich was still cooking. I waited for a total of 30 minutes prior to leaving the location without the meal that I paid for because it never arrived. Also during that 30 minute time frame no one made an attempt to see if I was okay. Offer me a coupon or refund for my disservice. I tried to contact the the company using number on the receipt and it led to a fax machine.

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7:08 am EST
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McDonald's unauthorized card charges

On 2nd December 2017, I had Veggie burger along with some drinks, For which the Mc Donald charged me 6, 70 EUR, the Details are follows:
Location :
Restaurant McDonald's PARIS CAUMARTIN
73 Rue Caumartin
75009 PARIS
The receipt attached for the reference,
The same amount i. e 6, 70 EUR charged twice. The bank statement is attached for the reference. You can observe the same in the 4th row of the bank statement in the Description referred as "Pos Purchase /Mc Donald's/[protected]/937630- Force Pos Transaction"

I would request you to refund the amount 6, 70 EUR. Please do the needful

Regards
Arun

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2:49 am EST
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McDonald's product

We visited mc Donald's on wed 24th Jan at junction 61 on way to Newcastle it was a service station our order was disgusting I asked for two bacon sandwiches to which bacon was cold and rubbery and I ordered a bacon and egg muffin nothing else on it I got a really tiny muffin toAsted he egg was hard and bacon different one small pics looked undercooked other was crispy and it was coated with loads of rubbery cheese the cost of this was unacceptable and inedible would never order again you can contact me on [protected] it was at road chef junction 61 /a177

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12:48 am EST
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McDonald's food service

The food here is very delicious and I like the menu items. I do feel as if it's a touch overpriced. the food was good, but not amazing. I find it cheap of them to charge for each slice of bread individually. I found our waiter to be snobby but the service was quick which I enjoyed. he had good recommendations on the menu. overall mediocre place, I think some people may be distracted by the view but that was not the case for me.

Food prices are very costly there. And they do not have rights to have their own food prizes.

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Update by Nick Tsagaris
Feb 26, 2018 4:28 am EST

Having a mentor is a great way to truly shine in your chosen career path. Get connected with Nick Tsagaris through his blog to learn the 5 major benefits of having a mentor.

Update by Nick Tsagaris
Feb 26, 2018 4:27 am EST

The food here is very delicious and I like the menu items. I do feel as if it's a touch overpriced. the food was good, but not amazing. I find it cheap of them to charge for each slice of bread individually. I found our waiter to be snobby but the service was quick which I enjoyed. he had good recommendations on the menu. overall mediocre place, I think some people may be distracted by the view but that was not the case for me

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4:44 pm EST
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McDonald's my meal

Well on Jan 25 @ 450 pm I ran to McDonald's on bethel road in Columbus Ohio and ordered double cheese burger with mac sauce and pickles only ...with small fries and 1 apple pie..
First my double cheese burger was suppose to be a double, I had half pattie and a whole one...the bottom bun was hard...the fries was hard and tasteless...the apple pie was burnt
I was so disappointed I couldn't even return to have them fix it due to I only had a short period of time to return to wrk...I have a picture in including ...the apple pie I just tossed out my window on way to wrk bad habit ate dessert first ..so no pie picture sorry but rest is avail below...Thank u

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6:33 am EST
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McDonald's rude and unprofessional behavior

I go through McDonald's every morning for my coffee. This morning it was around 5:45 A.M. I was the only one in line. I finally had to tell someone in the building I needed to order. I had to tell them twice about my order because they kept putting it wrong on the screen. After pulling around to the window to get my order she grabbed my McDonalds card and handed my cold coffee. I finally had to ask for my debit card back. She was not friendly at all. Her name was Ashley. I called and spoke to the manager when I got to work and all she said was I'm sorry. She was not friendly either. This restaurant has really gone down hill with its staff.

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2:43 am EST

McDonald's drive thru

I went to the drive thru with my friend Hazel and ordered 4 Whoppers with cheese and a Giant Roast Beef and a Tastee Freeze. I had just gotten my cat groomed and my eye was hurtingl The woman said they don't sell that. I am furious! What the hell! How rude! I got out of my car and slammed the door and went after that hussy. She got all huffy and bared her teeth at me! She threw a trash can at me and I ducked. I am still steaming about the whole event.

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10:31 pm EST
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McDonald's large sweet tea

You have downsized the LARGE cups for your large sweet tea and they are the same price! 1/7/2018. If you do not go back to the original size cups of sweet tea for one dollar, I will not be buying anymore sweet tea! Or any drink for that matter! We are a very small town and go to McDonald's several times a week and so does everyone else who lives out here so there is no reason to downsize the cups! I usually buy two to three large glasses of tea a day! that is at the least$728.00/year, not to mention the amount of other drinks and food products my family of five adults spend every week! I'm pretty sure my family alone spends over $100.00/week at McDonalds!

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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