McDonald's
reviews and complaints

First before you judge me. Let me tell you one thing. I used to work for Mcdonalds.

Here is my story. I at a hospital as a registered nurse. Your restaurant is five miles from my work place. During my lunch break I found out that I forgot to take my fork along. I went across the street to ask for a fork. I have forgotten to pack my fork a few times and there was no problem. This time however I was told that they charge 3 cents for a fork. I asked them why there was a charge they said that they were told that they were no longer allowed to give out forks for free. I told them this is ridiculous. I asked them if they would charge 3 cents extra if I ordered a salad. They said that the forks were for customers only and that they come with salads and if I ordered food from them that they would give me a fork if it comes with the food. At the most they would give me a fork to eat fries. Why should I waste money on them when I already have my own food at work. I want to know why I am being discriminated against. Why should only salad eaters get forks. I kept telling them how wrong and ridiculous they were being. I used to work at Mcdonalds and they make billions a year why should the charge me for a fork. They would not give in to me until I argued with them. Finally I asked to speak to a manager. He too was being ridiculous and refused to give me a fork. Because of your ridiculous employees I had to rush to finish my food and could not enjoy my meal. I had heated it in the microwave and it got cold by the time I reached my work place. My food was cold and rushed. This incident happened last Wednesday.

Today again I forgot my fork and drove over to their restaurant. Not wanting to deal with low paid idiots again and having to rush my lunch I paid the three cents they asked for.

Here is what you should do to make me satisfied. First of all at $4 a gallon for gas I feel that I should get a gift card for the gas I wasted going to and from your restaurant (two trips back and forth, Wednesday September 10th and Tuedsay September 16th. I would also like the three cents for the fork back because it is ridiculous for them to charge for forks. Finally it would not hurt you to give me free coupons to tempt me to go back to your restaurant.

I am a registered nurse and I feel that I am being discriminated against because of my job because these minimum waged employees are jealous of my successful life.

Ordered a dollar soda from dollar menu and was charged $1.29 + tax. Yes the girl repeated a dollar drink also. After looking at receipt I said you overcharged me. She said we charge 1.29 so I said why is it on dollar menu? And she didn't understand. So I said can I have refund and she said no I give you this and gave me 17c as I left I said I should report you and another customer said they do it all the time. Well it needs to stop, after they rip off millions they become millionaires, its just wrong. Also the workers are rude and don't speak good.

i have been 2 mcdonalds in abergele once a week for the past 5 weeks and everytime they heve screwed my order. the one time I was a burger short but I hadnt realised untill I got home. I am very dissappointed as I look forward 2 my mc chicken burger or lengends and I wouldnt mind if it was now and then but if it aint the burgers wrong its the drinks.. I keep going back just in case it gets better but it isnt happening. yours sincerly a gutted customer miss susan brown [protected]@googlemail.com

I was visiting the McDonalds off of 35 in desoto texas. The manager there was very rude I was trying to place my order with the person in the drive through window. He obvisiously did not understand what I was asking for, so the manager comes on the intercom and says "he don't know what he doing, he new". I was like "excuse me" when I tried to place my order with her she seem frustrated and kept speaking over me. I then drove around to the window and tried to explain the situation to her. She kept cutting me off, yelling, telling me that she did not have to place my order. I said "Hello, I'm the customer, are you yelling at me?" she replied "naw this is just how I talk". I then asked for the corporate office number but still tried to explain the situation, the manager then starts going through her cell phone while I'm talking, I just told her to "forget it" and she replied, "no matter what she still got her day job". Needless to say I went and purchased food at the Burger King next door.

I went to the McDonalds Drive-Thru for my family and another family. Arrived at the other family's house which is 5 minutes away. I realized we were missing my son's burger and 2 toys. When I called McDonald's and told them what I was missing the manager got on the phone. He asked what I ordered and I told him everything I had ordered and what was missing. He pulled my order up on the computer and verified everything I said that I had ordered. He asked me if I had a receipt. They had not provided me with a receipt. He said that it was store policy to give a receipt. They had not. He told me that he was unable to help me as I had no receipt. In essence he told me too bad, so sad! I was shocked. He could have probably seen from the computer that I had just placed the order no more than five minutes ago. The sad thing is that my son can't have cheese and all the other burgers had cheese on them so he had to go without a burger. I hope that the owner's of the Kirkland Lake Mcdonalds read this and do something about it. Friends of mine have gone through the drive thru since then and no receipts were given to them. I am totally disgusted with this Mcdonalds and will not go back. I am telling everyone about this and some of them won't go because of this.

I recently applied to join McDonalds as I had moved back to London from living down on the coast and 'hey' I figured I needed a job after taking 5 years out of work, so after selling my place and moving back to jolly old London, spent most of my money in rent living in a flat seeking full time employment, then the money started to run out and I got more and more desperate with looking for employment. Started posting out as many C.V's as I could, then as luck would have it I landed a job working for the Blue Arrow agency. Great, but the bad news was the job was temporary and lasted three weeks after which time the manager came back from a sabbatical (sick leave) and patted me on the back "thanks for all your hard work but we wont be needing you any longer"

So then I lost the flat as I couldn't keep paying my rent had to declare myself homeless and move into a homeless shelter. As a last ditch attempt to secure full time work I applied online at the McDonalds website. Sat through a good 30 minutes worth of multiple choice questions about how youd handle different situations most of which anyone with an IQ over that of a 16 year old can probably read between the lines of anyway. You can see what their asking when they ask questions like;

'Your faced with a huge que at the checkout and our on the till, at the back you see a lady struggling with her shopping and three kids'

Do you;
a) Tell her to leave and try again later
b) Take her order and ask if shed like to take a seat and you'll bring her order over for her
c) Ignore her problems and carry on

So I answered all of them to the best of my ability which to my mind was near enough the 100% mark and the site informed me a representative from McDonalds would be in touch within a week by phone.

I then waited a whole week, received no phone call, but got back an e-Mail which stated, due to our high standards of recruitment we regret to inform you your application has been unsuccessful.

Why? Is my age a factor due to the fact I am nearly 40? If so does the manager at the outlet I applied to join feel threatened I might end up doing his job?

By telling me I was unsuccessful are McDonalds telling me the answer to some of those questions should have been; a) "Tell her to go away and try again later!" or c) "Ignore her problems and carry on?"

I think the sad truth is the company is biased to the address I am staying at due to the fact it's a homeless hostel. But that doesn't excuse the fact I was lied to and never got a bloody phone call...

It just goes to show regardless of whether you've been out of work because someone in your family died and you took a few years off working whilst spending a load of money, when you try to get back into the swing of earning a decent days wages, big firms will just knock you back into the gutter!

The mentioned Outlet of McDonalds is the worst I have ever seen. The place is filthy, the Washrooms dirty, their Kitchen even worse. The glass doors smeared with grime. While open they even had Orkin the Pest Control Person mucking around in the kitchen for all customers to see. the people working there are slow as molasses, stupid and never listen when you place an order. They ask the same thing over and over again. The food takes forever to get. They are always out of something, one day they had no napkins, then no forks, then no Syrup for the Hotcakes. Then no Apple or Orange Juice. It is an outrage. The Manager does not seem to care at all. The Franchise of McDonalds should be ashamed to have such a place operating under these conditions.

The Ketchup dispensers are encrusted with black old Ketchup all around the nozzles. They are never cleaned. It is a health hazard eating there. Sooner or later someone will get very sick at that Pit!

Yours truly,
Margit Losel.

For the past 3 mornings I have stoped for brekfast at McDonalds
Deerfoot Mall N.E.Calgary Ab.Canada..located in the Wallmart' store
They are posted to open at 8 A.M. the first day I wated till 5 min. after and asked when they where going to open .. they told me that they could not open because they where on McDonald's
time on the cash register... my cell phone is the correct time..
The second day I waited till 10 minutes after 8 pm
and this morning ten minutes... I ran a burger business for
4o years and never opened late once...
To morrow I will be going to A&W their where 5 people waiting today that felt the same way. do what you like but I know that what is happening is bad for your business and if I
owned stock in McDonald's I would be selling... Wes LaMarche

what is the purpose of that massive spoon, , some would say to mix the candy into the ice cream... ok so here is my question..

why is it everyday, yes everyday (i like snickers) do i go there and get one with this big spoon in the middle with the candy on top... last time i checked the spoon was used to mix it, ,

well mix it then...

can someone design it for them to put the candy in the middle of the ice cream, , you know put a little ice cream then the cand then more ice cream so its easier for them cause i dont think they can handle much more...

can someone fix this... please

I received an order from the drivethru at Mcdonald's and proceeded to pull into a stall on their property. An employee was picking up garbage just seconds prior in that same particular stall I had just pulled into when I heard a loud, crunching noise under my tires. I had said to myself "That didn't sound good!" Then I turned off the engine and as I went to step out of the car I slipped on some glass from a bottle and lost my balance and slammed my shoulder into the car and injuring myself. I approached the employee cleaning the grounds and asked her why she had not cleaned it up or at least put something there to warn others. She claimed she wasn't aware of it yet she had just stood in that stall moments ago... only seconds prior! Then I went to assess the damage and sure enough, there was a thick piece of green glass embedded in my tire. I pulled it out and proceeded to walk into the restaurant and asked for the manager and a young girl from behind counter replied "I'm the manager" I asked her if they have someone responsible for maintaining their property, she said yes and I had asked her when was the last time someone did their job because I just ran over some glass (evidence in hand) and now I may have a flat by tomorrow and I want to know if someone can clean it up because I have to back out and I prefer not to run over it again. There was large pieces and small crushed pieces under my tires which I tried to brush away with my feet. No one came out for a solid 7 mins when I walked back in and asked the manager "what's going on?" she said she wasn't going to pick glass out of my tires... 2 other employees behind her with their backs turned to me were laughing and whispering. I was angry and humiliated at this point when I said "Are you kidding me...do you think this is a joke? I directed this to the 2 employees and the manager then I told them they have wasted enough of my time and patience and I would appreciate someone cleaning up the glass. As I stood at the door that lead to behind the counter, thinking someone was coming out... the first employee I had an encounter with, approached the door and told me to leave and I told her I would file a complaint with their corporate head office if this situation wasn't rectified. She said she would tell them I was drunk... meanwhile I have a coffee order in the car getting cold as this drama unfolds. I can honestly say I was not drinking and I didn't appreciate this comment or behavior... I work with the public in a professional manner and I so choose the same respect from other people. I then left after brushing away the glass with a paper bag. The service I received was unacceptable and disrespectful.

Okay so I was working at this mcdonalds, it was the second one i had worked at. When I first started working I was like "wow you can actually do that here" such as eating and drinking behind the counter...infront of customers. Well one day i had been at work since 4:15 a.m. and it was nearly 11:30 and i had not had a break. I kept telling the store manager i needed to eat, that i didn't need a full 30 minute break just to eat because i was starting to feel sick. when i couldn't function properly anymore I took off my head set (I was working in the back in the drive-thru window). he started accusing me or being on drugs while at work. After that he kept getting on my back about something when before i was one of his "best employees" and told "NOT to listen" to anyone else because i knew what i was doing. he would write everything i would do "wrong" down. then today something happened on front counter that was an honest mistake and he started doing it again. "dont worry ma'am ill deal with her later" so i told him .. "im done" and walked away to get my stuff, i came back and everyone was staring at me, i know i did not cause a seen because i didnt swear or raise my tone of voice. and when i walked out side, this little girl walked past and turned to her mom and said "that's her" . o and one time i dropped a mcchicken on the floor, and he rewrapped it and still gave it to the customer because they didnt see it happen.

I wanted to order a senior coffee, chicken wrap, yogart parfait, water. The cashier took my money, gave me change and said nothing. I ask if they had fresh coffee? No response. Ask different person, a woman in a brown uniform, she said no. I ask if it would be too much trouble to make a fresh pot. The only answer was, after standing several minutes, was "it will a while"! I said ok, I was eating in. The cashier moved my tray, told me to put my reciept on the tray. When my order came up, there were "3" spicy wraps, fried? I had ask for "1", grilled. There was no coffee, no water, no yogart! After waiting for the cashier to wait on 3 other customers, I finally got her to look my way. She put a paper cup on the tray. I had to wait till the cashier waited on other customers, then she looked at me. She never spoke! I ask for my yogart and coffee. She handed me my yogart, but no coffee. I waited till the person in the brown uniform turned my way. I ask about the coffee, she said it would be made in a moment. I went and sat down, ate my wrap, offered to give one to an employee on brake. She didn't want it. I told her what had happened. She got up and left. I offered the wrap to another young customer and his girlfriend. They took it, and laughed when I told them what had happened. Another customer, who had been behind me was leaving, and ask me if I ever got my coffee. I shook my head, and said no. I got up when back to the cashier. I ask with some impatients, when was I ever going to get my coffee. She never spoke! After she waited on other customers she poured me a cup of coffee, handed it to me. I thanked her. She never answered. I've never taken the time to write about a comlaint. This isn't the first. My wife and I travel alot. We just returned from a 2 week trip to Williamsburg and Ashville, N.C. We stopped at many McDonald resturants on our trip. Of all of the fast food resturants, McDonalds was consistantly the poorest quality. The "help" was very unresponsive, and not friendly in most of the places we stopped. The restrooms in Mc Donalds were absolutely the worst of ANY of the other places we stopped. Wish management would impress upon the workers, to at least be polite and see that the restrooms were keep clean. Thanks I feel better, I know I have plenty of other choices for places to stop and eat. But it seems that "we" the money spending customers should at least get what we order, and not have to be totally ignored!