McDonald's

My experience has been less than satisfactory on each occasion I have visited McDonalds located at 3805 Hacks Cross Rd, Memphis, TN 38125. One particular occasion my children and myself was in drive through and the young lady taking our order was so rude and hostile. I asked to her to repeat the order because I could barely hear her through the speakers and she made a statement saying "she's getting on my nerves" I then proceeded to drive around and at that point I no longer was interested in having McDonald's render any service to my family. I then asked to speak with the shift manager. The shift Manager was very apologetic and stated it's the crew that's working the shift that night stating "I asked them to take a break" I explained how I felt as a paying customer and how I would be taking my business elsewhere. I also pointed out the obvious, McDonald's parking lot is always empty and the restaurants nearby has plenty of customers. The teammates are extremely rude and unprofessional.
I decided to not visit for awhile even though I live less that 0.5 miles from this location.
My last visit wasn't different from any other visit. I went through drive through and the young lady said these exact words "McDonald's " I stated good evening are ready to take my order. She repeated "McDonalds"...again I stated yes ma'am are you ready to take my order, she repeated..."McDonalds" with an attitude, at this point drove past the drive through and went in to speak directly with the manager. I spoke with the same young man. Once I went in the teammates were rude and once again aggressive. The manager apologized for the team behaviors and stated they are young and he's unsure how to handle the situation.
I myself work in management and this individual have no ideal who the interact with on a daily basis. They are rude, they will don't greet you, barley say acknowledge you through drive through. This has been my experience each and every time I have been to McDonald's in the evening time.