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McDonald's complaints 2863

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9:20 am EDT
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McDonald's wrong sandwich

I ordered sandwich #11 bagel, egg, cheese .When i placed the order i walked away, 15 minuts after leaving the restaurant i noticed the sandwich was missing the egg and cheese, it only had bacon the bagel. Then i had to return to ask to have to sandwich replaced. I lost 30 minutes for nothing. I have reciept, my pfone: [protected], my name Ben.

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CustomerRight!
Waldorf, US
Aug 11, 2009 9:40 am EDT

Next time go to the mcdonalds website and file a complaint directly with them...beleive me your problem will be solved in 24 hours. You'll usually get a phone call from the manager and possibly a free meal.

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6:47 pm EDT
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McDonald's very poor service and lack of codiments

Whilst visiting your outlet in th Walmart Store in Moose Jaw on August 8 2009 at 12.00 noon I encountered a very annoying situation. I ordered A Mighty Caesar Salad that you now promoting.
On entering the store we were not greeted other that " Yes". No smiles - nothing. When I received the order for my husband and myself I had to ask for the salad dressing. I was told they had no croutons. I asked for vinegar for my husband fries. "We don't have any" No apology, nothing but "Next."
My order # 38221. I would like a reply to my e-mail PLEASE.
THANK YOU

Pam Fulcher

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Originalbud55
Mansfield, US
Oct 26, 2009 6:28 pm EDT

You gotta be kidding! Vinegar packets for fries?

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anonyMiss
San Diego, US
Aug 10, 2009 6:52 pm EDT
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Are you serious!?!?!?!
Are you SERIOUS?!?!?!?!

Get over yourself lady.

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2:13 pm EDT
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Ive been to this Mcdonalds alot because its not to far from my house and I have a problem everytime I go. I try to say to myself maybe it will be different this time and it never is. I went to the Mcdonalds on 52nd and wadsworth in denver co at 11:00 August 9. They told me they stop serving breakfest which was not a problem. So I order a Mcdouble no onion...

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5:00 pm EDT
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McDonald's hygeine

My mom and I were in McDonalds and while we waited for our order we watched a hispanic lady in the back sweeping the floor with gloves on then she proceeded to bend over and pick the garbage up off the floor which her cleanliness was wonderful but then when an order came in with the SAME GLOVES she went on to make hamburgers filling orders one after another without even hesitating to change gloves or wash her hands! Maybe this will help you eat that double burger next time you go through the drive thru...

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100% American Man
, US
Oct 07, 2010 6:13 pm EDT

Sounds like a dirty beaner to me, they do not have the same standards for cleanliness as born in the usa folks do. And for those I offend, go back to Mexico!

miss_x
miss_x
Las Vegas, US
Sep 19, 2009 4:52 am EDT

This 'EileenRocks' goes around to every comment she can and harasses people.. cyber bullying is right. Just because it's 'online' doesn't make it any more 'safe..' what evil there is in the world, as if it's not enough to get scammed by all these companies, then there's 'people' like her, if you can call that 'people.' But I'm not going to waste any more time with that..

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upathetic
Converse, US
Sep 17, 2009 9:51 am EDT

shut it dlaker, go run to your cyberbully el Squeakowhat differance does it make dlakers. Just a keen observation. are you looking for an argument with the poster, boy.

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dlakers
Davenport, US
Aug 06, 2009 5:51 pm EDT

wow! looks like we may have two cyberbullys...lol

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dlakers
Davenport, US
Aug 06, 2009 5:24 pm EDT

a lady is a lady. who cares if she is hispanic

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dlakers
Davenport, US
Aug 06, 2009 5:19 pm EDT

Why must you refer to her as a hispanic lady instead of just a lady

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6:05 pm EDT
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McDonald's Brainless employees

McDonald's, Hwy 19 & 41, Jonesboro, GA has incompetent (brainless) employees. They took my order, took my money and refused to give me the food (they said they were out of salads), I told them that a substitute would be fine and they couldn't even provide a hamburger. After explaining that my order had not been correctly filled to at least four different employees and waiting for 45 minutes, I demanded that the manager give me my money back. A lot of wasted time and no food ! They are rude and incompetent. Needless to say I will not purchase food at this McDonald's again! This happened on June 25, 2008 at 9:15 p.m., Jonesboro, GA.

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susiestarr
Galveston, US
Dec 22, 2009 12:48 pm EST

Yes there are rude and incompetent employees. I work for MCDONALD'S in Galveston. I am older 63, I was taught the old way back in the day! Customer service and being right. I think for all the customers who try to rip off a hamburger there are a million people who are very nice and honest. But I have seen management treat even our police as thief's . I was told to be careful of the officers because they try to come in on shift change and pretend they didn't eat once already! What bun ck. They also treat customers like convects and DEMAND a receipt over even a small fry. Where I work everyone tries to blame everyone else for their screw ups. I thought it was only where I work. I also am having problems because I am white and older and poor. I have to work! I feel that all of this behavior is only with places where management tends to bully. I have only one bully boss, alas I am always stuck with her!

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2:21 pm EDT
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McDonald's kids meals

Is anyone else as tired as I am of going to McDonalds to get the kids Happy Meals with the New toys and are always told they are out and they get something from 2 months ago? This is getting old. I say lets file a Class Action suit. To me, this a a bait and switch scheme. They know how many Happy Meals are sold @ every store. And they still have none? Whay do you say?

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Update by Bandit49
Aug 04, 2009 2:45 pm EDT

OK.Bait and switch was used as generally speaking. The price of the toy is figured in with the cost of the meal.The complaint is they are always out. This has happened several times not just once.I have spoken to alot of other people and it is the same thing. No parent or GrandParent likes the disappointment look on their childrens' faces. They (McDonalds) can do better, after all they are McDonalds.

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AerosmithandQueen
AerosmithandQueen
Port Elgin, CA
Aug 29, 2011 2:52 am EDT
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Mac:

I can barly read your comments

and the only reason for the toys is because usually they have to get rid of their old toys first.

MAC
MAC
Alabama City, US
Aug 04, 2009 6:26 pm EDT
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OK AY MY FREND I TAEK IT BCAK, ,

AS I HALVE CECKED SOEM OFF YOU'RE PERVIOUS PSOT'S

YOURE A VOLUTNEER MODURERATOR MY FREND

PILESE ACEPT MY ALOPGY'S I DO NAT WHISH TOO OFEND

Dr M A CARNARVORO

MAC
MAC
Alabama City, US
Aug 04, 2009 3:54 pm EDT
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QOTED::

1 hr 12 mins ago by Moderator

NO WAY YOUR A DOCTOR!
_________________________

FREND KNOW WAY YOUR ARE A MURDERATOR'S!

I DO NAT MAEK ANY CALAME'S ### I NO WHOM I AM & THTA I S ENUF FOUR ME

Dr M A CARNARVORO

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andbran
arl, US
Aug 04, 2009 3:00 pm EDT

you're right no likes to see disappoint in their kids faces. but the thing is kids bounce back pretty quick. also Mcdonalds does not make the toys. the people who make the toys are ones who distribute them.so actually your beef is with them.

MAC
MAC
Alabama City, US
Aug 04, 2009 2:50 pm EDT
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OK, , SP NOW U AMDIT THTA IT IS NAT BATE & SWICH

SO EFEN THO YOU NOW AMDIT THTA YOURE PORPOSED CALL'S AXION SUITE HAS NO METRIT, , I SITLL MAITANE THTA YOU'RE CONPLAIBT IS A WAISTE OFF YOURE TMIE & YOU SHOLD WORY ABOT MROE IMPROTANT THINIG'S

BUSNESS'S RUN OTU OF THINIG'S, , TRY MAD CONADL'S TOMOROW IF U REALY WATNT THE TOY'S THTA BAD

Dr M A CARNARVORO

MAC
MAC
Alabama City, US
Aug 04, 2009 2:38 pm EDT
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YOU NO MABE YOU SHOLD PORBALY WORY ABOT SOTHEMING A LITLE MROE IPMORPTANT (( SCHUCH ### FEDEING YOU'RE KID'S BETER FOOS & NOT MAC DOLANDLD'S ))

NO BODY'S BUT A SACM LAYWYER IS GO ING TOO TAEK THTA CLALSL'S AXTION SUITE, ,

SO THE RETSARUATN RAN OTU OFF YOU'RE TOY'S THTA U WATNED THTA IS NAT SOTHEMING TOO WAISTE EFERY ONE'S TIME'S WHITH, , IT HAPEN'S U NO? ITS A PATRT OFF LIEFE

IF IT WAS A POLPULAR TOY'S THNE I AM NAT SUPIRISSED THTA THEY RAN OTU

MY FREND U SHOLD REALY THNIK ABOT THSI BE FOUR U COCTNACT ANY ALWYER'S

SICNERLY

Dr M A CARNARVORO

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dlakers
Davenport, US
Aug 04, 2009 2:30 pm EDT

Definition of bait and switch:
A deceptive method of selling, by which customers, attracted to a store by sale items, are told either that the advertised bargain item is out of stock or is inferior to a higher-priced item that is available

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8:44 pm EDT
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McDonald's poor service and bad attitude

six of us went in to mcdonalds and placed our order the place was a little busy but really not that bad, any way the order line was a lot shorter than the waiting line all of my group received there food and sat down i then waited about ten minutes still not to get my food, mean while about six to seven other people received there food that had plainly placed ther order after i did, than other customer came in and ordered received there food first and brought it to the manager attention with on avail, now everyone in my group is done eatting the manager checked my ticket three seperate times and continued to fill other orders by now i wasn't very happy so i asked if i was going to get my food or not he totally ignored me would not converse or even try to solve the problem at hand when i asked him what he thought about it he contioued to ignore me till i finally asked for my money back he proceeded to do this with out any eye contact or communacation with an experience like this i belive you problably will do just fine with out our business and any one else we can tell, or maybe you can handle this problem, this took place in beaver bay mn. 9:30 am saterday august first. the manager was very aware of the whole ordeal and is the one who was primarly involved. By the time i recieved my money back there was no one in line for anything.

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5:55 pm EDT
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So it was around 4:30am and myself and some coworkers decided to stop at the local McDonalds for some food before their flight. We went through the drive thru and were told that there was no meat ready. This a 24 hour McDonalds. After hearing this we decided to just head to the airport. So on my way back I stopped there again figuring everything was good to...

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3:17 pm EDT
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McDonald's not enough time

I have submitted a complaint on not enough ice a McDonalds That we went to regularly. This complaint that i have is also about getting extra ice, although this McDonalds ALWAYS gives me extra ice, we ordered extra ice one day and pulled up to the pick-up window to pick up our drinks. When we were handed our drinks right away you could tell it was not extra ice, so my boyfriend asked them if they could put more ice in the cups for us. To our surprise we were told to PULL UP TO THE WAITING AREA FOR ICE! Pull up for ice?!?!? And they wern't busy! I thought it was outrageaus that were were told to pull up for the ice, since when does it take more than 5 seconds to add ice to a drink. I have had my orders wrong A LOT at this and many other McDonalds, but the sheer reason that it was something as simple as ice is what really makes me mad. i just feel, if you don't want to do your job then quit, there are many other people out there who need a job and would probly do a better job.

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notpleasedatall
orlano, US
Aug 05, 2009 2:10 pm EDT

McDonalds has this habit of putting ALOT of ice in their drinks. I regularly purchase the Large Sweet Tea from them because I happen to like it and its only a buck. The first few times I didnt realize that there was a ton of ice in the cup. The cup is supposedly a 32oz cup. But, just recently I happen to fill that 32oz cup with a 16.9oz bottle of water using the remaining ice from the sweet tea I just finished. How is that possible? Why so much ice? Their cups have two lines on them so the individual filling the cup knows where the ice should be. Most times, the top line is where the ice is filled up to.. that line is far above half the cup. The second line is about 1.5inches from the top line. Still, too much ice. I have now decided that I will purchase my drinks without ice and then ask for a small cup of ice to accompany my drink. Also, I have noticed that they use machines to fill the cups now. Therefore, the machine is automatically set to OVERFILL the cups with ice. We are being ripped off so bad its crazy!

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kelvo123
Glasgae, GB
Jul 28, 2009 9:28 am EDT

You are a lucky man to have something so trivial to moan about. Tragic.

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rosie
Lakewood, US
Jul 27, 2009 4:06 pm EDT

If McDonalds gets your order "wrong a lot" and they won't give you your precious cup of ice, why the hell do you keep GOING THERE? I bet you enjoy harassing people who aren't allowed to talk back to you, it's probably part of your daily routine and you look forward to it. If right now all you can manage to ### about is how McDonalds has started a conspiracy against you and your "sweet tea with extra extra ice" then consider yourself lucky. Meanwhile, leave this board to people who might actually have a REAL complaint...

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taz6122
Springdale, US
Jul 27, 2009 3:33 pm EDT

I would have to say you are the oddball. The majority of complaints about ice is too much. I hate a watered down drink and so do millions of others. If you want extra ice then go somewhere you can serve your own drink. You get the cup and fill it with whatever you want. Don't make it so the rest of us have to drink half water/half whatever.

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3:09 pm EDT
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My family and I visit this paticular McDonald at least once a week. We went on the 20th of July, and ordered a sweet tea (which we ALWAYS order). I always order my sweet tea with extra, extra ice, because normally its warm, and the normal amount of ice is melted before you leave the parking lot. Well, this day, I ordered my normal sweet tea with extra...

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5:23 am EDT
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McDonald's structure of coffee cup

I have visited your establishment since it opened in St. Catharines with my son and now my grandsons. I enjoy a good cup of coffee. I currently suffer from Parkinsons Disease. I have experienced two incidents recently wherein coffee has oozed out the spout of the newly constructedcoffee cup and scalded me. The insulated cup does a wonderful job of keeping the coffee hot and easy to handle, however, the coffee cup lid contains a pop up bubble on the rim that is suppose to make the coffee accessible. I have yet to get that pop up bubble in place without the coffee spilling over on me. It does not fit properly thus coffee spills all over. I felt compelled to write to your company and suggest that someone study the makeup of the cup in the hope that the cup structure can be improved and I don't have to worry about burning myself when I indulge my coffee cravings. Thank you for hearing me out, Sincerely,
Betty Chambers

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12:01 pm EDT
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I had heard alot about racists people but havent seen any until I went to this mcdonalds in edmonton located at oliver square... If you ever get a chance go there and ask to meet the manager also called kristy moloney... Have no idea what her race is and what is wrong with her but the time she started work most of the old people have left most of them said...

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11:51 am EDT
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McDonald's overcharged at mcd's drivethru

The last weekend or so in April of this year, I pulled through the drive thru of my corner McDonalds and ordered a Quarter Pounder meal. The sign said 3.79. I paid, got the receipt, it totalled to 3.99 + tax. The drink was broken out separately. That's standard practice now, the breaking out of the drink price.

I pulled through and asked about being overcharged. The guy got the manager, who stood and argued with me for a couple of minutes, patted his pockets down like I was taking his money, told me he puts the prices up so it couldn't have been wrong, told me it was the tax (I pointed out the tax). Finally gave me a quarter and a hot apple pie.

I didn't want the pie. I wanted an apology for being overcharged and treated like an idiot. I wanted sincerity. I most certainly did NOT want to be treated like I was in the wrong.

Round two.

One month later I try the same McD's, this time for breakfast, thinking maybe that manager had trained his shift to overcharge. I have no idea how the registers work. I'm since told they just push buttons and prices come up. Same thing happens with a breakfast meal. Overcharged 20 cents.

I was meeting a friend to walk and didn't have time to argue with a manager, so I came home and emailed McDonald's, explaining all that happened. I thought it odd that a store seemed to consistently, intentionally charge an extra 20 cents per meal. Who gets that money? The next morning, early, I got a phone call from a supervisor about my email. She was vague. No apologies. Abrupt. Glad she could satisfy me. Except she hadn't satisfied me and I said so. She said she'd send me some coupons. Why? To eat someplace I'm never going to again?

Last week I got a letter from a regional person. A form letter. It's very generic. I emailed McD's again and told them I wasn't pleased, that I would never eat there again, then blogged about it. Almost immediately I received an email from the local supervisor to this effect:

Dated July 8 -
I am writing in regard to your concerns about the previous price issues at
our location at 91st & Memorial. I have tried to reach you by phone but was
unable to do so. First, let me apologize for the impression I left during
our first conversation. I certainly did not intend to come across as vague
or unapologetic. I researched the original complaint about prices on the
menu board being different from what the receipt shows you were charged. I
found that the price for the Sausage Egg and Cheese McGriddle was incorrect
on the menu board. I asked the Restaurant Manager to correct the menu board
immediately. Unfortunately, with the large number of items we offer, we can
miss something in posting pricing. At this time I am not sure what action
you expected from our first conversation or what action you are looking for
now. Based on the information provided I felt that we did resolve the price
issue. We place a lot of importance on the feedback we receive from our
customers. I appreciate the fact that you took the time to contact us in
the first place and look forward to discussing this issue with you again.
Please contact me at the number below or on my cell number, 918-6 (I'm really tempted to leave her cell number intact).
Liz B*******
General Manager
Mar-B McDonald's

That was certainly genuinely caring and apologetic. Not. Same tone as the phone call. I responded with the following and never heard back:

Thank you for your response. This happened not only with a dinner menu, but a month later with a breakfast menu, which is what you're addressing here. The earlier event was a Quarter Pounder meal. Unfortunately I didn't have time to address it with breakfast, as I was running late to meet someone. Also unfortunately, the manager treated me like an idiot the first time I addressed it.

Your response to me was simply acknowledgement that I was unhappy with the situation. Not much more or less. I wasn't necessarily angry, but definitely unsatisfied with my treatment as a human being. I was unhappy with our conversation and feeling as though I got the brush off, as though you simply wanted me off the phone, as though I was a nuisance.

I will no longer eat at McDonalds. I know that you said on the phone that you'd send me coupons (which you didn't - I got a form letter from someone in Texas), but I don't want coupons I won't use.

You say that you're not sure what action I was looking for. I am simply looking for an apology for being treated like I was at fault, as well as an apology for being overcharged. Not excuses. If the manager had apologized and refunded the difference immediately the first time, I would have let everything go. It's not about money. It's about customer service.

**********************************
This isn't about the money. The supervisor sent me two coupons for free sandwiches, which I gave away. And then blogged about the entire thing again.

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anonyMiss
San Diego, US
Jul 23, 2009 5:06 pm EDT
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Trust me, blessing for McDonald's everywhere.

What the hell does he want? An apology? He got that. And an apple pie. And coupons. Sheesh.

I know a particular Flea that needs squashing.

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justlistening
Reston, US
Jul 15, 2009 12:04 am EDT

I have never worked for, or been a fan of McDonalds, but on behalf of their staff, I apologize for this person. His post is unreadable, and he rambles.

His response the he, "will no longer eat at McDonalds, " is a blessing to ANY restaurant within 50 (just my personal distance) miles.

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6:52 pm EDT
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I walk in. I go to wash my hands as a young lady gets in line. She was quite attractive yet, none-the less, I was there for my new 'Mushroom Angus Swiss Burger' trial. As I return from the restroom 'cleansed' and prepared to eat, I notice the manager is not only trying to impress this lady, but, he tries to flip her cup in the air and catch-it in the air- ...

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3:58 am EDT
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McDonald's advertisement

This evening I saw three advertisements for mcdonalds coffee in spanish and I am in the US, our language is english. I have traveled over seas to Germany and Turkey and all Mcdonalds are in english but in the United States you advertise in spanish . Are we ashamed to be Americans and english speeking ? I will now go to Burger King for my morning coffee. Our goverment has chosen english for the US's language when has this changed, I am insulted, my family came from Germany but I don't see you advertising in German, you can come from anywhere in the world but when in America speek english. Greatly Insulted

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Halo Star
Boise, US
Jan 27, 2010 8:20 pm EST

Cry me an effing river, you ethnocentric little ###!
And, by the way, the United States doesn't have an "official language". American English is the common language, but it has no special legal status.

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kellbellcda
your mama township, US
Dec 10, 2009 9:18 pm EST

I seriously cannot believe you idiots think American's should "have to" learn spanish. I don't care how many people ran over the border illegally or if they did come here legally (doubtful) this is an English speaking country. If a bunch of American's ran across the border would Mexican's learn English for us? Hell no they wouldn't. I am sick of Dora the ###ing explorer and the politically correct ###. Our official language is English either learn it or get the ### out!

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yo yo yo
, US
Dec 10, 2009 8:57 pm EST

Wow, look at the % of hispnics in the nation versus the % of Germans. It has to do with making something available to a HUGE population in the States. Learn Spanish and get over it. being bilingual is so much better. CULTURE YOURSELF! Y que vivan los latinos :)

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anonyMiss
San Diego, US
Jul 23, 2009 5:01 pm EDT
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You all sound super ignorant...Super.

Last time I checked, McDonalds has this thank you promotion featuring the word thank you in EVERY language.
[censored]bags.

And um, maybe you were watching the Spanish station?

And um, insulted by another language? Does knowledge insult you? That's sad. I'd give my right arm if I could speak Spanish, and German, and Chinese, and Aramaic...

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MarkLouisWebb
, US
Jul 14, 2009 9:35 pm EDT

Germans don't spell speak as "speek", you dumb mother###er.

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MarkLouisWebb
, US
Jul 13, 2009 7:20 pm EDT

aleelmnop,

You must live somewhere in the United States where you don't have to deal with "speeking" spanish.

I think its pretty ###ing sad that this country caters to people who don't even bother to learn the language that is spoken here.

How many times have you gone to a country where English isn't the native language? Do they cater to you? ### no.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 13, 2009 8:27 am EDT

I'll also add to that...I hate McDonald's coffee. Give me Tim Horton's any day.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 13, 2009 8:26 am EDT

I'd guess it depends on what channel you are watching. I'm in Canada and we speak english, however, depending on the channel we get programming in a number of different languages.

I don't see anything insulting about having different languages airing on certain channels - if you don't want a different language, don't watch that channel. What's insulting is thinking that english is the only language that's acceptable, considering the fact that there are hundreds of thousands of people in the US (and Canada) who actually do speak other languages as well as english.

I'm not particularly delighted that we have two official languages here, but if I don't want ads or programming in french, I don't watch the channels that air them.

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aleelmnop
Memphis, US
Jul 13, 2009 4:16 am EDT

If you're going to complain about how we should all "speek" English, please check your spelling and grammar.

P.S. McDonald's coffee is delicious. Ignore this ###.

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McDonald's refusal of service

Visited IKEA today and stopped into McDonalds for a bite to eat afterwards only to have my order refused. Coming from the London - Windsor area, a very popular order is a Double Cheeseburger dressed like a Mac, in London and Windsor they have special wrapping and a register button devoted to this order. When I attemtped to order this very item in Burlington both the clerk and the manager looked at me like I had asked for the world on a gold platter.

It was explained to me that not a single restuarant in Burlington would serve me this order since I would be "ripping off the restaurant" and that I need to order a full Big Mac meal and that there was no difference other then an extra piece of bread. When I calmly responded that it is that very piece of bread I do not want and this order is very common since my college days back to 2003 and that I was willing to pay the extra 39 cents to have my cheeseburger dressed differently; I received no apology when I was told "I can't do that for you, I'll give you a package of Mac sauce." Instead of offering another meal or product or accepting my offer to pay extra for this simple service, the manager reiterated that she can not allow her customers to rip off and steal from her restuarant.

Frankly, since we were a group of 4, she lost 4 potential customers over something so simple like ketchup vs thousand island dressing. We all left without ordering and felt very displaced. In today's economy if you have customers walking into your place of business ready to hand money over to get something they want, you should be willing to accomodate your customer in any way, thanking them for spending their hard earned money with you during these tough times. We and our money were flatly turned away and we went down the road to Wendy's who was happy to tailor any order for any one; and took our money with a smile and a thank you.

When I attempted to tell McDonalds about this service refusal and the annoyance of inconsistent restuarant offering, I was further surprised to see that McDonald's Canada doesn't want to hear from their customers, offering no email address or contact form for their customers. As a multi billion dollar company, wouldn't you want to hear from your customers in real time, at their convienence. In this economy, aren't your customers everything, their loyalty and the value they see in your product - I'm pretty sure thats all thats going to get a business through this economic turndown - but hey, since a little bit of Mac sauce is going to make the company tight this fiscal, I guess I"ll continue eating elsewhere until McDonalds changes their tune about wanting my money.

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A Burger King Convert
Burlington, CA
Jun 29, 2014 4:43 pm EDT

MacDonald's Burlington, King & Plains.
This has got to be the worst franchise in History, They complain to you when the food order is wrong. Their management is VERY poorly trained and have absolutely no concept of customer service.
A busy restaurant is bound to make errors but this restaurants inability to handle these errors is simply disturbing and unacceptable.

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nikki-p
Windsor, CA
Mar 19, 2010 10:58 am EDT

hi, my name is nicole me and my boyfriend just visited your wyndotte location in windsor for breakfast and there was man sitting in the booth behide me i felt something hit my hand and then fell into to my food and realized he was cutting his nails behide me than my boyfriend looked at my value sauage mc muffen and there was his nail. i was so disgusted and told the guy he shouldn"t be cutting his nails in a mc donalds where people are eating and we just got up and left i was to disgusted to eat i wasas no longer hungry.please contact me at nikkip69@hotmail.com

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anonyMiss
San Diego, US
Aug 02, 2009 2:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Besides, that's an easy mistake for anyone to make.

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anonyMiss
San Diego, US
Aug 02, 2009 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Does it matter? I'm glad you passed your geography classes in the 5th grade, but back to the matter at hand...This guy is an adult acting like a child. Do you have anything to say about that? Or are you the upset traveler?

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alissa81
Chatham, CA
Jul 20, 2009 2:49 pm EDT

Tourist?
London - Windsor Area is 2-3 hour drive from Burlington. London is also a city in CANADA, Brits is not an appropriate term here. Congrats on being a ###.

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anonyMiss
San Diego, US
Jul 11, 2009 8:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

WoW. You sound like a [censored]. Please don't lecture me about the economy while you are on vacation. I WILL NOT get on my hands and knees and serve you just because you're waving four whole dollars in my direction.

Maybe they just didn't know what the hell you were talking about, which I'm sure is the case. I was going to give you the benefit of the doubt and calmly explain they probably had no idea what you meant, as even I had to read it a few times in order to gather that you wanted a burger without an extra piece of bread.

However, after reading your whole letter, I feel justified in calling you a ###. I cannot believe you wanted to write a letter to the McDonald's corporation about this! Do you have that much time on your hands? Some of us have to work you know...

Anyway, since McDonald's is franchised, you should know that the menu is NOT the same everywhere. It even says in the commercials "offer not available at all locations". Gawd.

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1:17 pm EDT
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The first issue - is the dipping sauces for chicken products. I would like all McDonald's employee's to make up their minds as to whether they are going to charge you extra or give them away. There isn't any sign that says they charge (at the drive thru). Last night I went thru the drive thru and I ordered the new angus meal, and 2 crispy chicken, honey...

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The General Manager at this store punishes employees when they ask for time off. If an employee requests a day off, she will not schedule them to work for weeks at a time. Recently an employee at this store had a family emergency and needed to fly out of state for a funeral. After returning from the funeral, this employee was not put on the schedule for...

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I often patronize mc donalds of batesville (at least once a week). I have a 9 yr old son which would explain as to why I am there so often. So we can safely say that I have visited there 52 times within the last year and I am very familiar with this establishment. During the last year I have watched this resturant go down hill — fast. The playland i...

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McDonald's bad food

I have been going to mcdonalds for 40 years. Really bad food this time! I ordered french fries [large size] and a southern style chicken sandwich with extra mayo. The french fries were cold and must have been sitting around for quite a while. Also there was less than a 1/2 teaspoon of mayo on the lukewarm sandwich. It wasnt very busy there and it was 12:30 p. M. There were pleanty of employees standing around but still got poor service. They must have made everything way ahead of time in hopes of customers. Well, it didnt happen. I came home, nuked the sandwich on which I had put mayo and threw away the fries. Very bad visit. They lost a good customer.

Read full review of McDonald's and 10 comments
Update by BARBARA delsolgirl2000
Jul 07, 2009 1:30 pm EDT

I HAVE HAD 6 OF THE COMPLAINTS ABOVE HAPPEN TO ME.

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Sandra Sawyer
,
Apr 05, 2008 1:33 pm EDT

I had lunch at the Spring Arbor McDonalds today with my son and granddaughter, and it was terrible.
I waited a long time for my food, had to remind them that we didn't get our drinks. Went to get drinks and ice was out.
Went to get napkins and they were out too.
My son had a chicken club, and there was enough mayonaisse on it for about 6 sandwiches. They forgot about my fish sandwich and I had to remind them I was there before the other 4 or 5 people they were passing out food to.
The fries were way overdone and almost cold.
It is sad to think that lunch for 3 people was over $13.00 and was not even worth eating. We left the fries untouched. If a 2 year old won't eat the fries, that tells you something.
While I was in line people were coming in from the drive thru because there orders were wrong too.
This was between 12:15 and 12:45 pm, they are going to have to do a lot better then they did today to get me back there.
You just remodeled your restaurant but there is not very much seating available for families.
Also, people were complaining that the tables were dirty...which they were.

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natalie
, IE
Mar 10, 2009 5:27 pm EDT

im complaining about the mcdonalds on strand road in county derry, the amount of salt they put on the fries is RIDICULOUS! when they also give you a little sachet of salt to put on yourself! (as if you need to put on any more!) if our fries were'nt salty enough they also have to cover the kiddies fries in their happy meals with salt...absolutely disgusting! and as far as i remember i heard that mcdonalds was meant to of stopped putting salt on their fries a long time ago

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BABYVI
, US
Feb 20, 2010 8:35 pm EST

On 02/19/2010, my family and I went to a Mcdonald's on FM1960 & Aldine Westfield, where we purchased meals for each of us. We got food poison due to the hamburger meat was not fully cooked. I could not believe this! Someone really needs to look into this place, how can they serve their food without making sure its fully cooked, we paid for our meals so we can enjoy it, not lay up in bed for 2days without being able to eat!

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Nobel
, US
Sep 24, 2009 7:05 pm EDT

If you want "hot" fries - do what I do and order them without SALT - then add your own. This way you
are guaranteed to get fresh ones.

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upathetic
Converse, US
Sep 17, 2009 12:13 pm EDT

wow, it must tough having to start over from zero nooniepuke, (upathetic), to think you almost reached 2000 only to be banned.

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upathetic
Converse, US
Sep 17, 2009 9:21 am EDT

Principissa -1000 Votes
wow both No Thanks and Nooniemouse together. Lets call them the gruesome twosome.

Don't worry Barbara, this is a complaint site. What you are writing is well with in that rublic. These two are known as "site trolls'. They'll flame any poster for any reason, just for kicks. Even criticize they're grammar and spelling just to have orgasms.

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spam complaint
Box 2095, CA
Aug 03, 2009 1:33 pm EDT

Wow, that people continue to visit MacDonald's boggles my brain. We have made a commitment not to eat there for the past 13 years. Try breaking the habit and make your own great fries at home!

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gitmo234
Toms River, US
Jul 07, 2009 1:34 pm EDT

I sure bet you're really fat

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Chiang
, CA
Apr 10, 2009 1:56 pm EDT

Jason's an idiot and needs to see a proctologist to have his head examined. Natalie, I'm with you. It's ridiculous when you see the shower of salt they put on a batch of cooked fries at Mcdonalds. There should be a law against it.

Maria_Myrback
Maria_Myrback
Melbourne, US
Apr 05, 2008 4:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Well DUH! What did you expect from McDeathWish? You shouldn't be eating that crap anyway. Watch "Super Size Me". That'll scare the crap outta ya enough to get you away from it. Really. That's not even FOOD.

About McDonald's

McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review McDonald's food was posted on Apr 11, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2907 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's contacts

  2. McDonald's phone numbers
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    94%
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    14%
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    7%
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's headquarters
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
McDonald's Category
McDonald's is related to the Fast Food Chains category.

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