Menu
McDonald's Customer Service Phone, Email, Contacts

McDonald's
reviews & complaints

www.mcdonalds.com
www.mcdonalds.com

Learn how the rating is calculated

1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for McDonald's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of McDonald's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

McDonald's reviews & complaints 2904

Filter reviews by rating
5
3 reviews
4
1 review
3
2 reviews
2
7 reviews
1
31 reviews
Sort by:

Newest McDonald's reviews & complaints

ComplaintsBoard
G
11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's food

This is the 2nd complaint to you about your McDonald's Store on hwy 72 in loudon, tn 37774, store # 23178
It obviously doesn't do much good to file a complaint!
11:30 am i ordered filet fish meal lite on tarter sauce, the filet was hanging over the side of bun and blob of sauce on both sides of bun.. Almost as if it was purposely done because I ask for special order. This is not the first time. The fries were like stale. Theres no need to send me free coupons because that won't fix the ongoing problem in that store! I dont think anything will.. they are paid to serve the customers. It's really gotten out of hand
Gwen Herringer
109 hardin st
loudon, tn 37774
[protected]

Read full review of McDonald's
Hide full review
ComplaintsBoard
J
10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's employee restrictions

The mcdonalds on U.S state route 50 on west eads parkway in Lawrenceburg, Indiana has been working employee that are of age 16 illegally until 12 o clock and sometimes one o clock at night, my girlfriend is one of these people and i dont feel okay with this happening and want it to be talen care of, they also work minors and have them clean fryers which your only allowed to be eightteen to do that.

Read full review of McDonald's
Hide full review
ComplaintsBoard
K
11:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's service

I had ordered a ice mocha two ice coffees and a hot coffee at 10 at night. I stood at the counter for 25 minutes I then asked the manager on where my drinks were she said I'm making them walked away and didn't start making them for another 5 minutes I was inside for 40 minutes waiting for only 4 drinks. The customer service was not good. And they were extremely slow to be have 4 people working up front.

Read full review of McDonald's
Hide full review
ComplaintsBoard
C
8:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's unethical behaviour

This is the first time I have ever complained but as we do like your ice cream and other of your items we won't stop again. My daughter and I were out shopping on 8/17/18. We decided we wanted an ice cream from McDonald's and pulled in to drive through to place our order which was a caramel Sunday with nuts and a small cone. The girl had on the screen it was a caramel Sunday with fudge and we told her that the order was wrong. We tried several times to correct her to no avail. She told us to pull to the first window and we did and told her what we wanted and she copped an attitude and kept telling me that we ordered fudge and we politely informed that we did not and still trying to get our order right and she kelp telling us the we ordered fudge, and in essence still calling me a liar about 4 times and was very rude. When we pulled to the second window I asked for the manager and explained to the manager (Heather) and was treated with the same attitude as the girl in the first window. When she fixed our order, the Sunday had spillage all over the side of the cup and had to ask 3 times for napkins to clean it up. Then the cone was all over the place and I had just got pulled over and stopped before the ice cream dropped off.

Charlotte

Read full review of McDonald's
Hide full review
ComplaintsBoard
B
10:53 am EDT

McDonald's job application

I applied at Mcdonalds the second to last week of July, I applied twice, once online and once on paper. I didn't hear anything till August 4, saying i had to set up an interview. the interview was set up on August 5th. I went to the interview, got my work permit filled out, the hours i could work. It is now August 24th, i still haven't heard anything from them. Iv'e called them about 4-5 times since the interview. every time I call the hiring manager isn't there. I'd like to have this job.

Read full review of McDonald's
Hide full review
ComplaintsBoard
J
8:28 pm EDT

McDonald's food

I use the drive up window it was about 7pm and not busy .. I place my order
10 Mcnuggets meal with 2 BBQ sauce and a smoothie
1 qr pounder cheese ONLY ketchup and no salt on French Fries

then they made me go and wait for it in the space mark 1
so in about 5 min they come out with my food... I didnt mind that part Because I did have special request
But when i got home my French Fries were very brown over cook and I could not even eat them ...So they went to the garbage and then to find out that I was missing my 2 BBQ SAUCE for the nuggets the kids would not eat it with out the sauce so they when into the garbage ..this is not the first time this happen . i know I should of check but ...you would think that after waiting they should get your order right ... and it was on my receipt... I guess next time I will just go to wendys... Just though I would tell you ... I think the person that puts the order together cant read ... And It not Cheap throwing $20.00 in the Garbage... my e-mail [protected]@ aol.com

Read full review of McDonald's
Hide full review
ComplaintsBoard
A
3:40 pm EDT

McDonald's customer complaint, ain diab restaurant, casablanca, morocco

Dear McDonald's,

As a neighbor of McDonald's La Corniche Bd, Casablanca, Morocco, I'd like to express my total confusion about the current condition of the building. In fact, we are very surprised about the laborious state of the interior as well as the exterior of the building. As you can see in the pictures, this has nothing to compare about the quality of McDonald's facilities we've knew before. The pictures are better than any description.
Today, I went there with my family but couldn't even eat. Honestly, when I saw that, I couldn't trust what is served out from that Kitchen. So we moved to an other restaurant but decided to write to McDonald's, rather than post that pictures on social media.

We hope that it isn't going to be McDonald's new standards and that this building will be rehabilited ASAP.

Regards,

Alami family

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
J
10:51 pm EDT

McDonald's general manager

Too whom maybe concerned I'm a regular customer that vistits McDonald's on nichlousville Rd regularly. Last month I've noticed a general manager up there threatening employees for there job that's not right at all very un professional. Some employees in tears some are pissed off he needs to be gone I would never have my kids work for him or that store thanks

Read full review of McDonald's
Update by Jenyblock31
Aug 21, 2018 11:03 pm EDT

Too whom maybe concerned I'm a customer that comes to McDonald's on nichlousville Rd regularly I've noticed that the general manager doesn't treat his employees right at all some needs to be done about him or the store every body seems unlikely Happy there. This is worst store I've ever went too! He yells at them disrespectful [censored] hell I would walk out too I hope the whole store walks out it's not rite and fair to customers seeing that I'ma keep watching the store and listening.

Hide full review
ComplaintsBoard
C
5:29 pm EDT

McDonald's manager lunch 8/21/18

Went to McDonalds drive thru for lunch, I took lunch all the way home got there and was missing my fish sandwiches. Drove all the way back to the store told the Manager (female) did not get her name. I told her what happen and she said she personally bagged that order and nothing was missing, I said there was fish sandwiches missing and I would not have drove all the way back to the store if I would have gotten what I ordered. So about 7 to 10 minutes later I ask her about what is taking so long, she said they are reviewing it on camera. A few minutes later she said your order will be ready shortly. She finally brings my sandwiches and just says sorry real snotty. Very disappointed, in the managers attitude like I was trying to steal from them, and also her snotty attitude when she had to give me the food she didnt put in the bag like she said she did. There are allot of places to eat but this McDonalds has really improved in the last few months and it was actually nice to eat there which I say is about three times a week. I dont know if I would go back in there if that manager is still working I might just turn around and leave and go to the Hardee's across the street.

Read full review of McDonald's
Update by Cherylandbob
Aug 21, 2018 5:31 pm EDT

very disappointed.

Update by Cherylandbob
Aug 21, 2018 5:30 pm EDT

I think you need to train your managers to be nicer to people, not everyone is trying to steal a damn sandwich.

Hide full review
ComplaintsBoard
A
11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's wrongly charged

Hi I am writing this to bring into notice that on 8th aug 2018, I went to McDonalds at 84 boulevard de Magenta 75010 Paris, using the electronic machine I tried to order my food twice with charges 18.35eur from card 9224 and 20.25eur from card 9216. In both the cases the order was not placed due to some technical issue.
I reached to the staff there and they told me that there's some issue with the machine and I will have to place an order manually. However I later saw that my both my cards have been debuted and the above charges are still on hold on my card however it should be released by McDonalds for refunds back to my cards.
Please urgently look into this as we have already passed 2 weeks.
If you can share an email I'd i would line to share the statement with you

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
K
4:59 pm EDT

McDonald's customer service

We waited half hour to get our meal. Then got yold we would have to wait an extra 8 mins for no salt on our sandwhich. After we had ordered it. And we requested a packet of mustard and the worker shook her head no and smiled. After which took 10 minutes to get someone else to find it. Our service was terrible and we are never going back to McDonald's.

Read full review of McDonald's and 1 comment
Hide full review
1 comment
Add a comment
V
V
vic miroddi
, US
Aug 26, 2018 6:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I live in N.J. . My wife and I went for two quarter pounders and one large fry. Cost $ 17.51. and no drinks.
Seriously, how do families with multiple children do it. Sorry you're just not that upscale to charge those prices.

ComplaintsBoard
T
2:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's no one ever answers the speaker

I come to your McDonald's on Mendenhall and Winchester and the location on Hickory Hill and Winchester in Memphis Tn every other night around 2 and 4 a.m. they never answer the speaker or they say their system is down I could have swore McDonald's was 24 hours and this is very bad for business I'm very disappointed for business that make much money as they do

Read full review of McDonald's
Hide full review
ComplaintsBoard
C
1:59 pm EDT

McDonald's waiting 25 minutes for a medium iced coffee

I ordered one large and one medium Caramel Iced Coffee at 12:59 p.m on 8/19/2018. I had gone through the drive thru. They asked me to pull into a reserved parking space. I waited 25 minutes before I went in to ask when I would get my Iced Coffees. Four cars behind me were also waiting in parking spaces for their orders. We were at that same McDonalds the day before and I ordered a large Sugar free French Vanilla iced coffee...I had a bit of a wait that day also and they forgot to put the flavoring in my coffee. What I ended up getting was an iced coffee with plain creamer. I noticed both times that there didn't seem to be any adults working. All I saw were teenagers. Who leaves a business in the hands of teenagers without adult supervision? I love this McDonalds because they are usually very quick and efficient. But that is during the week when it has mostly adult staff working.

Read full review of McDonald's
Update by Claudia Pichler
Aug 19, 2018 2:02 pm EDT

I wasn't asked what McDonalds this was. It was the McDonalds in West Bend, WI on 1140 S. Main St.

Hide full review
ComplaintsBoard
M
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's the whole experience today

I am so upset right now. I just had the worse experience I have ever had and I am 45 years old. I waited 41 min in a drive thru for my food, when I got to the window they asked me to pull up so I did. 16 minutes later I am still waiting for my 10$ order while 8 cars behind me were served. I went in and waited 5 minutes and about 4 employees including the manager walked by me sever times and never even spoke to me. I went back to my car and 4 more min later a lady brought my food and said here. I told her how unexceptable this was and all she said with an attitude was we r short staffed never apologized or anything and then just walked away from me. Then half of my order was missing so I yelled out the window to her and she said with an attitude what did u have. I have never been treated so poorly in my life. I am a restaurant manager and I don't complain because I understand [censored] happens but in my 37 years in the industry I have never treated a paying customer the way this lady treated me. I go to this McDonald's probably twice a week, and will never in my life go back. She wouldn't give me her name but I felt like this needs to be addressed. She should never be allowed to treat people the way she did. I am still so furious and on top of it my daughter in the car was starving and she didn't care and she didn't care about the way she talked to me in front of her either. I would appreciate a response from someone please. Thank you

Read full review of McDonald's and 3 comments
Hide full review
3 comments
Add a comment
J
J
Janine Slater
, AU
Dec 10, 2019 10:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

I noticed this evening (19/12/18) that McDonalds Burwood Victoria have NO Christmas decorations in store what so ever ! No not a thing to feel festive at all ... NOTHING. I asked the manager why not & he’d obviously been repeating the same answer throughout the day to disappointed customers and he looked as though he was ‘over’ the whole thing already!
I find this really sad & in fact when I invest my brain fully into the reason behind the lack of joy and that reason being purely due to, as quoted tonight by Burwood Manager (11.30pm) the ‘new owner’ was ‘not that into the whole thing’ ... I asked if religion was a factor but the employee was not going to reveal the answer to that question!
WOW, like excuse me but last time I visited a McDonalds store it was a happy atmosphere with Ronald, The Hanburgler & Grimace & functioned catering first & foremost for children ! Right ? Well to add to the dismal Atmosphere of the Burwood store, there is no children’s playground either ! Shame on this store! The owner should be stripped of his franchise due to his own personal issues interfering with the rules & responsibility’s of being a civilised human being in Australia... !

K
K
kneelfist
, US
Apr 19, 2019 1:48 pm EDT

You maybe 45 year old but you were acting like a child. Why are you taking your anger out on the poor lady. She does not do the scheduling. Grow up. You claim to be 45 but you act like you are 6. How would you like it if someone got angry at you for something that you had no control over? I hope that happens to you. I hope you get rude customer like yourself in your restaurant. Also no one is required to give you their name you perv. Maybe if you treated her with kindness you would get it in return. Mommy needs to give you a good whooping little girl and teach you manners. I hope you get rude customers like yourself.

D
D
dgafm
, US
Apr 19, 2019 1:28 pm EDT

I was able to see an news piece about Capers Company providing schooling non English speaking individuals-- great.
It is a real boon to them that some one will take an interest in them, to help them improve their lives, and contribute to our society in a positive, and productive way.

The next deal is to take a cretin race of individuals, and give them schooling in diction, and enunciation, in place of mush mouth, and ghetto speak. I have been to some stores where I was unable to understand what was being said, and was accused of being recast and have them get very argumentative, and combative (it is the females that are the worst about getting nasty ) when I have asked them to speak English. Consequently I no longer visit these stores, but will go some where else

D. L. Gunstead

ComplaintsBoard
C
11:29 pm EDT

McDonald's complaining about their management and customer service skills as well as their food preparation skills

I ordered McDonalds online through the app I went there to pick it up I thought if you you order from the app to have it ready when you get there...

I then was told to wait 5 minutes for my order to be cooked
after receiving my order I did like any other American does and picked up a couple fries to munch on considering I've been waiting [censored] I put the fries in my mouth I might as well dumped a salt shaker in my mouth as well it was that bad I shake up the box thinking maybe it was just sitting on top no I was wrong the whole box was full of salt
Next I look into maybe try a grilled chicken wrap that I had purchased as I bit into that I got a mouthful tortilla shell and ranch maybe piece of cheese if I was lucky
So then I debate on going into tell them my situation that point I ask to speak to the
manager on duty a young African-American man approaches me I go in and tell them I food was so bad that I feel like they did it on purpose nobody could put that much salt on french fries and not realize it it was that gritty disgusting I told them that should try a fry just to understand what I was dealing with..
At that point I open up the rap and say this is horrible as well he says what's the problem sir I asked him look at this is this how you train someone to take to make a chicken wrap, he says no sir I'll make you a new one I said I really don't feel comfortable going with that selection anymore I'd rather have a fried chicken wrap he says well I could do both I said whatever I just want some food and I don't want that junk anymore..
He then goes away for about one minute comes back with the wrap and hands it to me not in a bag just in a outside rapper.
A minute later another guy comes over with my bag of fries I then leave and say thank you for taking care of me the whole time I notice a female standing in the distance with a grin on her face watching and I knew the whole time she was a manager not him but I just went ahead and went with it..
I get home sit down to eat this time my fries had absolutely no salt on them which is better than tons of salt but they can't find a happy medium obviously they're being smart Alec about it I could see it while I was in there...
But it's McDonald's they do it all the time nobody's going to make a change nobody's going to stand up for what's right and people are constantly getting sick recently from their food it's been all over the news about their salads getting people sick and I'm sure other things..
so i go ahead and start in with eating the wrap I realize it's loaded with chicken this time but the issue is I can just feel the texture of the chicken I knew something wasn't right I've done a lot of cooking in my life and I knew chicken does not have this texture when e eating it..

I then take the chicken out of the wrap wash the chicken off that's inside the wrap in my sink as soon as I do that I realize wow this chicken is not even cooked at that point in disgust I throw the shell down my garbage disposal and examine the chicken a little bit closer and realize wow I may be getting sick in the near future because of what these kids did there's nobody in the place to manage these young children and their actions I then call the McDonald's up directly and a woman answers the phone I asked to speak with the manager she says this is her which I knew all along so I questioned to her why did she not come to me and talk to me when I went in there to complain about my order she had nothing to say she said he's a manager and training is all she said so well he's not the manager on duty she then gets an attitude with me telling me all I did was complain and that's what I'm out for is to make them look bad or to get free food which I did not receive instead I received a chicken wrap that is very dangerous to eat at that point I'm disgusted with her customer service skills because she starts hollering at me telling me she's not going to argue with me which I was not doing any arguing I was telling her my situation and how dangerous and how I thought she should handle the situation instead of her co-worker who was not a manager but at the time I acted like a manager or the manager on duty I feel like I was betrayed by the McDonald's like everybody else is there out to make their money and that's it McDonald's has gotten worse and worse every day that goes by and soon they're going to do something that's going to really really hurt someone buy this nasty goo that they're serving individuals it's not food it's goo and mine was raw goo and I'm going to take some pictures and I'm going to let this be known stay away from McDonald's or else find yourself six feet under one of these days from the nastiness that they're handing out.

.RAWWWWWWW CHICKEN

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
K
8:06 pm EDT

McDonald's employees

on wensday the 15 2018 at about 9 pm me and my man went to mcdonalds in granville ny to ge coffee when we pulled up to the first drive thru window and gave the employee the money she then handed the change to my man and said heres ur change sexy sex cents is what she said then i posted on facebook about it and a few of the employees started making comments so i messaged one of the and got everything straightened out well today saturday 18 at about 10 after four when i was in line to pay for my coffee my man told me that frank told him that sue said that i cant go thru the drive thru anymore after i drop my man off at work and that i have to leave to property after i do but as of now i havent been served any paper saying that i cant be on the property

Read full review of McDonald's
Hide full review
ComplaintsBoard
S
12:08 pm EDT

McDonald's service

Every time I go to McDonald's on Plainfield Pike in Cranston, Rhode Island the service there is awful. The last few times I have gone there recently, I have went to the door of the building to come in and place my order, but the manger comes to the door with and attitude and says I cannot come in. I ask why and she says the dining room closes at 9:00pm which is not right when that is still a very early hour. After this I am told to go to drive through, which I was told by the manager who came to the door, I WAITED 21 MINUTES TO GET MY ORDER because they do not let customers in after 9:00pm when the restaurant is open until midnight or so. This restaurant on Plainfield Pike, Cranston Rhode Island needs to conduct business differently so people do not have to wait over 20 minutes to get their order because they do not let anyone inside after 9:00pm. In addition, I was so fustrated waiting at another time, that I asked nicely to get my money back because I was not waiting as long as I was going to have to and the young boy taking orders told me they do not give money back. I WAITED (once again) OVER 20 minutes and was told i was not getting my money back, so then I said I was calling corporate and still did not receive the money. (With how business is conducted on Plainfield Pike in Cranston, Rhode Island, I do not think business will last here! CUSTOMERS SHOULD NOT HAVE TO WAIT IN A DRIVE-THROUGH LINE FOR ALMOST 30 MINUTES BECAUSE THEY CLOSE THE DINING ROOM AT 9:00pm. Customers should be entitled their money back if they decide they do not want their order because of how long they are waiting.

Read full review of McDonald's
Hide full review
ComplaintsBoard
M
7:33 pm EDT

McDonald's service

Order my food 6:46pm paid was told too go too reserve window at 6:58 so one brought out just the barbecue tender with napkins no medium french fries so my son went in at 7:06pm my son goes in and the manger stated that we did wait long said we are waiting for medium fry that was suppose to come with meal they forgot too come back to give the frys and the manger at location 17250 tomball parkway(249)...states we did not wait long i feel we did and if my son did not go in to the building we would still be waiting...no one was coming back and the manger need too check here self not trying to get stuff for free i paid for a meal deal $13.20...i would have like all my food due fact i was told to park on the side to wait for my food with 10 cars passing and there order was larger then mine one meal i brought the glazed tender 10pc meal with a chocolate milk

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
C
5:40 pm EDT

McDonald's chocolate chip cookie bag

I was ordering via drive through. I wasn't paying attention the bag I was handed with the cookie inside, I thought nothing of it. I set it down on the seat next to me and drove home. When I finally sat down to eat it the bag was stained with what looks like coffee and the bag is all crinkled up...my cookie tasted weird and stale and I was not pleased with this.

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
I
4:59 pm EDT

McDonald's big mac size

i don't usually eat mcdonalds very often but when i ordered a big mac yesterday at charlestown square store i was shocked at how they had shrunk in size from the original size when they first came out (at least then it was a meal and now they are snack size ) .
i know that you have bought out the larger version of the big mac (i think it was called the grand big mac or something similar ) but since that came out its almost like the original big mac has shrunk in size .
its almost like it was a diversionary tactic ...bring out the larger big mac, shrink the original one and when you take the big one away maybe people wont notice that the original has shunk.
and for the price you pay for a big mac it is a bit of a rip off (getting less for for more)

Read full review of McDonald's
Hide full review

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with McDonald's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with McDonald's Customer Service. Initial McDonald's complaints should be directed to their team directly. You can find contact details for McDonald's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about McDonald's. Discuss the issues you have had with McDonald's and work with their customer service team to find a resolution.